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    Phila Works Computers

    1.0 (1 review)

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    15 years ago

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.0
    (9 reviews)
    0.4 mi

    Horrible. They broke my phone and refused to fix it and…read morearen't refunding me for the "repair" I overheard them calling me a derogatory word TWICE

    I came here on a Sunday afternoon, I planned to be the first person in the store and I was but I…read morecould not have anticipated the high volume of customers that also needed help on this day... I spoke with the store associate to share the reason for my visit and was told to return in 90 mins (which is when my phone was expected to be ready). I returned a little later than directed and my phone was not ready - there were at least 2 other customers in the store at this time; the associate updated me to say that there would be another roughly 30 minute wait. As I sat, the phone rang constantly and customers continued to pour into the store... I continued to wait patiently and finally my phone was ready (I was not timing it at this point because I was trying to distract myself so that it would not feel like a 30 minute wait)... After several more interruptions and at least 30 minutes, my phone was ready. To sum it all up, I gave 3 stars because: 1 star for the efficient service and I give 2 stars to the store associate - the store was BONKERS from what I witnessed; he never lost his cool and remained calm and collected the entire time AND he was the only person working. He also gave me updates on the status of my phone while I was in the store. Note to future customers - allow yourself time to get your phone fixed, even if an estimate is provided... I made the bad assumption that my service would be completed as expected and it was not. I would return because the location is convenient and the process was easy although not quick... BUT I sure hope I don't have to return any time soon!

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Phila Works Computers - electronics - Updated June 2026

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