Excellent service from Tim! We needed an overhaul of the plumbing infrastructure in our hall…read morebathroom. Tim got right on it and was done right at the time he promised. Clean workmanship, kept me updated throughout the job, and was very friendly. Fair price point for everything we asked Tim to complete. Would hire again and ask for Tim!

Yes, more expensive than others, but it was spot on, assessed the problem, knew what to do, found…read morean alternative solution for a change of course and solved without major disruption.

Timely, Expert, and Convenient! I made a call to J…read more.B.Plumbing and Brian got back to me in 5 minutes. I told him the problems I was having with my toilet and sent him a picture of the toilet. He came over that day (within the hour) and diagnosed the problem , for both of my toilets. Brian came over the next day and fixed both of my toilets in under an hour!

Never responded to voice mail or text messages requesting an inspection and estimate for plumbing…read morework.

My husband and I have been really dissatisfied with Horizon. During their first visit here, the…read moresalesperson went to great lengths to explain that 90% of installations are done incorrectly and that Horizon trains their employees so that the job is done right the first time. We had our furnace replaced by them in January, and you can add us to that 90%. Our system is on two separate zones, and the heat is electric via a heat pump with a propane backup. A little complex, but nothing crazy. We thought everything was fine after the installation until we attempted to test our AC on a warmer day, and we realized the heat pump was outputting hot air instead of cold. We had Horizon back, and they told us our heat pump (which the salesman said was from 2003) was failing and would need to be replaced, so we started getting estimates for a new AC system. To make a very long story short, our initial Horizon setup was done incorrectly on a couple of fronts (both the zoning and the controls for the heat pump). This was finally diagnosed in March after a few second opinions from other HVAC companies (one of which knew how to look up a serial number and let us know that the heat pump is actually from 2017 and is perfectly fine), my husband repeatedly testing the system on his own, and three more visits from Horizon (shoutout to Jacob, the last tech who came by, who was able to tell us what was going on and was extremely helpful). My husband and I both work full time and have a young child, so to say that the amount of time spent on this (testing the system, setting up visits, and meeting with contractors over the past three months) has been stressful is an understatement. In addition to paying for the time and expertise of other companies for second opinions, our PECO and propane bills have been higher than usual because everything has been completely out of whack. I was hoping to communicate all this to Horizon in writing via email to customer service or a manager, but when I called the main office, I was told there was no email I could send any written communication to, which seems like a red flag in 2024. If you're considering Horizon, go with a smaller local company instead. What should have been a one-and-done installation ended up stretching over three months.

They were great in the beginning. Now, every time i need something they want to charge me for it or…read moresell me something else. My system was sold and installed by them 6 years ago with a 15 year warranty. Now everything seems not to be covered. Every spring my system smells like dead feet, and they tell me it's common because of the way these evaporator cores and made so cheaply. So why do the sell them?? Horizon installed it so Horizon should fix it

Just called to inquire about fixing a leak from upstairs bathroom. The receptionist was so rude I…read morehad to hang up on her. She was difficult to talk to from the beginning. She said she had to put me on hold and because I didn't answer within 1 second she started to get annoyed. Then every time I would ask her questions on how their service and fees work she would give difficult and sarcastic response like I'm not the plumber and was just extremely rude. Just can't understand why or how these people treat their potential customers like this. If you are the owner reading this review, you seriously need to speak with your receptionist as this was totally uncalled for. Still kind of shocked at the attitude and rudeness of this person.

I've been a customer for over 20 years! I feel like they're family. Even my cat loves Mr…read more Diliberto! Laia is helpful, fun, sweet, lively on the phone, and Mr. D and his staff are perfectionists at what they do. Here's to 20 more years!

Service was good but customer service is what made me a return customer…read more Hired them to replace a leaking bath tub faucet. Job ran into some supply issues so couldn't get it all done that day, not for lack of trying, but worked through the pricing with Aliyah to come to a very reasonable final price for the work. Faucet leak's all repaired and happy with the service and pricing. Excellent communications, availability, and technician availability.

I cannot say enough positive things about my experience with Aliyah and the folks at Maxima…read morePlumbing. I needed some help replacing the bathtub handles and they went above and beyond by helping order a custom piece that we needed to get the job done. Looks great, service was awesome - would recommend. Thank you!

I originally contacted Rick Lucas Plumbing because the Yelp reviews are all positive... I am now…read moreadding my own 5 Star review. I had attempted to replace a garbage disposal, but had an issue with a pipe falling apart. I emailed Rick after 9pm that night, and he responded to my email by calling before 8am the next morning. On the phone call, Rick clearly explained the work to be completed. Rick made the service call himself early in the afternoon, and resolved my issues quickly. He was able to access our crawl space, and navigate his way down there to running a new pipe for my kitchen sink. He installed the Garbage disposal, and cleared the clogged sink drain. The work was performed professionally, quickly.. and priced reasonably. The bill clearly listed all work performed, and detailed pricing. I will certainly use Rick Lucas Plumbing in the future, and I would strongly recommend giving him a call for your Plumbing needs.

Arrived on time...fixed a leaking toilet which was more involved than expected... fair price…read more.. highly recommend