I went there on a Saturday morning. There were two cars already being serviced. I didn't wait for a…read morelong time for my turn. They were very efficient and friendly. They also had many staffs, so I had my car oil changed very quickly. Glad I found this place and would definitely go back again.

Avoid using a lube shop at all costs, especially one that is always in a hurry. Went to get my oil…read morechanged in the Flagstaff location, was informed that my "heli coil failed". Looking at the plug (pictures attached) clearly someone somewhere was in a bit of rush and didn't thread the plug properly resulting in this issue. In addition to really adding torque on that bolt head. Last shop I went to was Cottonwood, AZ so someone is not following up on QC. When calling customer service a secondary patch job was offered, instead of a proper fix. Save the headache, go somewhere where folks are actually paying attention to what they're doing and not just rushing to do the next vehicle.

Donovan went the extra mile to get me a battery and install it. Recommend this business to anyone…read morebut especially women.

From the owner: Visit us for all your auto repair needs. read more

I found this guy on Facebook marketplace once he came out checked my car said it had all these…read moreproblems he wanted to further diagnose, charged me a $100 and eventually stopped answering me really bad experience glad he didn't work on my vehicle at all!

Driving from Sedona, my car's skid plate came loose and started dragging on the road. We stopped…read moreat Heath's. Cody quickly found the problem, showed me photos of the problem, and removed the skid plate so we could continue home. (It was too late in the day to get a new skid plate to replace it.) I tried to pay for their time, but they declined. Thanks for making things work!

My 2008 Sonata's back window became inoperable. My husband had work done here on his 1999 Explorer…read more We were both totally happy with the mechanical work and their customer service ( thanks Steele). I would highly recommend this shop!! No more dealerships!!!

Super friendly, efficient service . It was faster than I expected and was able to drive right in…read morewithout waiting.

I went for an oil change. Thought there would be a real long line. Was very surprised....only 1 car…read morewait. Very friendly and cheap price (for all the checking of engine they did). Very impressed.. Will be back!!

Went there on a Sunday morning to have my tire patched. That was the only open place near Sedona…read more The guy was respectful, quick, and more importantly did his job right. It was cheap too, only $15 for patching the tire.

I am big on customer service. None of the service employees seemed happy or even like they wanted…read moreto help look at something super small issue on my car when I had an appointment. (Automatic start on a new 2020 f150) 2 men worked on my car, both were very informal and didn't answer questions when asked. I am much more used to helpful employees with good attitudes that like their jobs I guess. Front desk guy at service, I asked a simple question and responded in a rude tone and wasn't helpful at all. Maybe it's because we had a morning appointment. I wasn't at all impressed with the customer service or level of help I received. Hire some people that actually want to help and have a good attitude while doing it.

In mid-September 2017, my wife & I embarked on our first extended truck camper trip in the used…read more2009 Ford F350 Super Duty we had purchased the year before. The first day out from southern California, about an hour north of Phoenix, the truck broke down. We were towed to Jones Ford Verde Valley, arriving after the dealership had closed, but they kindly allowed us to stay in their parking lot overnight. Their kindness & "family-like" attention continued. While the diagnostic work was being done, they transported us so we could get some breakfast & pick up a few supplies. The bad news of a very expensive repair & a week's time to complete was softened by the efforts of so many to help us in any way they could, from careful & complete explanations of the work to be done, to transportation to secure a motel room, to assistance with a car rental at the dealership's discount, to help transferring gear from the camper to the rental so we could explore the area while awaiting the repairs. We had every confidence in the work completed by certified master technicians, plus there is a two-year warranty. We left to complete our camping trip feeling like we were leaving new-found friends. We highly recommend Jones Ford Verde Valley!! Tom R.

Recently moved to the area from Seattle and was lucky enough to have been referred to David. Bought…read morea vehicle off Craigslist recently that was giving me issues. He has gone above and beyond with the service and repairs and most importantly is an honest person!

I came in to Hatton for a catalytic converter change this morning and the mechanic I had David went…read moreabove and beyond to make sure that everything was right on my vehicle. He identified an additional issue and kept it within a reasonable cost so that I was able to get through emissions with flying colors this afternoon. Thank you gentlemen.