I stopped in to get air in my tires for my RV & the service was great. The parking lot is tight so if you have anything over 24ft, it would be hard to navigate. read more

Kyle (Manager at this location) has been absolutely fantastic on numerous occasions. Excellent service, great pricing and honest work. Super lucky to have these guys close by. Highly recommend read more

Went to Discount looking for rims for a jeep, they acted like I was a bother. Came to Big O and what a difference, salesman who truly want to help you and get you a quality product. Got 4 great rims for a decent price and they got the work done quickly. I won't get tires anywhere else. read more

I used to love this place. I worked here all through high school when Ted Storms owned it. I was there for the transition when the very Amazing man Ed and his brother Phil purchased it from Ted. Ed and Phil taught me so much. I grew up without a consistent father in my life and these men among others like Floyd taught me many things that i carry with me today. It breaks my heart to leave such a review for a place thats kinda near and dear to me. The gentleman who works in there now named Kyle listed some tires on Facebook. My son saw them and in a roundabout way I made it so he could get good tires. The thing is that they didn't fully tighten my right rear wheel. It eventually came loose and destroyed the expensive rim. I messaged them immediately and I said stuff happens and I was very calm I asked them to just replace the rim and let's forget about it. They asked if I have surveillance cameras and implied that a neighbor loosened my wheel. I live in highlands ranch. My wheels are keyed and my caps are a security torx. No one has touched those lug nuts but them. Now I have to do even more and file a lawsuit against a place that I once loved. It sucks. I wouldn't let these guys work on a tire on my daughter's tri-cycle if they paid me. Zero accountability with these bastards. read more

1 Star (because I can't give zero and set the place on fire in a review) I brought my car into Big O Tires for a simple tire balancing --what should've been a straightforward service turned into an absolute trainwreck thanks to the most unprofessional experience I've ever had in my life. The star of this disaster? Kyle, the manager, who somehow manages to combine arrogance, incompetence, and zero accountability into one smug package. Do yourself a favor and do not go to this location! read more

Excellent service!! Drove in with bad leak in tire. Derrick IMMEDIATELY flagged us in. He fixed the leak free of charge just because of the brand of tire! NO WAITING. Where do you get that kind of service any more these days?? read more

Worked with Hail on a tire problem. He went out of his way to make sure that our tire was safe for us. thanks we will go back again .

These guys are fantastic! Honest work, fast service, these guys are the best in town for tires, suspension, and minor repairs. Knowledgeable and kind people. read more

Took one car in to check tires and they filled my tires over 40psi when they should be 32psi so one tire had popped a small hole later in the day. Refused to take it back since they claimed the tires need to be overfilled due to the weather. Recently thought I'd give them another shot and took another car to get a window fixed and when I got it back it was still making a crunching noise when using the window and now the whole front end shakes and rattles. Brought it back again and they claimed nothing was wrong and the manufacturer must have done something wrong with the car somehow and that's what made the front end rattle. I Bring it home and my tires are also way overfilled and separating. Do not recommend this place. Messed up 2 of my cars. Don't think I'd ever give them another chance. Just go to Reese's for tire problems. read more

I had stopped a Discount Tires and was given some incorrect info on my tire with a nail in it. They said it couldn't be fixed. Sell me new off brand no problem. So stopped at Big O and due to their tire guy (Derick) it could be fixed. No need to spend money on a different name brand tire. No high pressure to buy. They were great to work with. If I lived there, they would get all my car business. Really great to deal with. Lucky Cottonwood residents! read more

Encountered the same "Richard" as a couple of other reviewers. Late 50 y.o. Hispanic male counter manager. Without going into explicit detail of my experience with this person on two different mornings, suffice it to say he does not belong in a representative position dealing with the public. Observationally he appears to be incompetent and tries to make up for it with unprofessional conduct. Terse snippy verbally rude questions and responses; refuses to make eye contact. Demonstrate a failure to recognize that he is there because of the customers, the customers are not there because of him. After a span of 15 minutes of this B.S, I just walked out to my truck and left. Went to a local competitor who assured me they could and would be able to meet my service needs, which they did.. Happy Happy. Big O in Cottonwood can do better. read more

I love these guys. Competitive, fast, friendly, helpful and very efficient. I recommend these guys for all automotive needs. If they can't perform the work they will suggest another local business that will help you out. It's all about networking. read more

Chris and his shop are incredibly efficient, jumped right on things got in early in the morning looks like everybody's happy with all the work just getting done great place!! read more

Big O Tire Store - #MobileMortgageManwithMilo Glenn E. Grant NMLS #117776 dog friendly !! - Tires Near Me - Cottonwood, Arizona

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Hale was a very professional and very informative service guy in Cottonwood, AZ @ Big O Tire Store! I really appreciated his eager helpfulness! Everyone at that location is always very friendly and helpful! I highly recommend them and feel that they are a trustworthy place! read more

damaged all 4 beads of my tires and made me wait days for my car back and made someone else pay for them

I went in to check them out and they have a HUGE tire selection. The place is very clean and organized unlike alot of tire shops. Manager Chris was topnotch in the service dept. This is the place for tires in Cottonwood. read more

Big O Tire Store - Tires Near Me - Cottonwood, Arizona

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Charged me $25 to patch my tire. The patch did not work and my tire was flat again the next day. They also put my spare back under my vehicle upside down and were not very friendly. read more

I recently took in my vehicle for a routine oil change and to have the tires rotated. I expected to pay for the rotation since I hadn't purchased them there. There was no charge for that. They also suggested a new cabin filter. Mine was absolutely filthy. They were professional, speedy and most importantly, accepted a check from me without making me feel weird or promising a first born. I had to write a check as my debit card had been shut down due to fraud. With no local branch, I was forced to write a check for the 3rd time this decade. They didn't even ask me for ID. I know this is a small town but so rare in this day and age. Guess where I'll be purchasing tires from in the next few months! Thanks guys! read more

Made an appt for an oil chg by phone. The phone call with the employee was kindly and professional. When I arrived for the appt I ran into a 60 some year old Hispanic male that was highly agitated, rude & condescending. When I said I came in on the ad for the synthetic oil change he immediately began to double the price. When I showed him his ad he started in with the attitude stated above. I was going to let it go even though I normally won't let another man speak down to me like that. He started telling me to rush it, saying come on your waisting my time like hes doing me a huge favor. At that point I asked for my keys, then again & he finally gave me my keys and I said I won't do business with a place that would employ you. He said good......and that's it. This guy acts as though he's doing people a big favor and treats them like they are there to cause him grief. I think he needed a drink, nobody walks around like that much less in a place of business. read more

If I could give zero stars I would... the manager Floyd Lucero is extremely rude. I went in for an alignment the rotated my tires after being told that I did not want them rotated.. because of this when I went on a trip the tires completely wore to a dangerous condition. I went to talk to the manager about their mistake not upset when I went in and understanding things happen just trying to get to the problem. he was completely rude talked to me like I was stupid and had no accountability for his actions. He did not try to make it right at any point he called me a liar. A 300 mile trip would not completely wear my tires out. I would skip this business if you look for accountability and trust. The Sedona location is way more accountable. read more

Getting ready to return to Utah after a wonderful week in Sedona, we found a large gash in one of our tires...it was Sunday, Mothers Day...no businesses open..another overnight in Sedona..We called Big O in Cottonwood and a very upbeat helpful Chris assured us he had tires and we should carefully drive the 20 miles to his business..we were in and out back on the road in less than an hour..with a bonus recommendation for a great local breakfast in town..Thanks Chris for outstanding customer service..I recognize it well, been in customer service for 40+ years.. read more

Amazing customer service as well as car service. I definitely recommend Tire Tech Hale Joseph, fast and reliable service.

I read the reviews before we went. I was scared I was going to meet ed. Ed wasn't there and his shirt and glasses are hanging enshrined behind the counter. Maybe he doesn't work there anymore? Chris, at the front desk, was very helpful and got me out of there pretty quick. Chris is kind and customer service oriented. read more

Amazing place. The crew is very very knowledgeable! Chris helped me fix my tire issue and was extremely kind and smart. Kyle was very friendly we were happy to have them Help us out! read more

They stripped one of my front lug bolts and I didn't find out until I go to change my front brakes. Been driving around on no front brakes for weeks trying to get different parts to fix this issue. The bolts are so tightly screwed in that it broke my Stanley ratchet trying to get it out. DO NOT GO HERE IF YOU LIKE YOUR VEHICLES TO NOT BREAK. read more

Walked in, stood there for 5 minutes listening to who I think was the owner, blabbing with a guy about the tv in the waiting room. Finally he asks what can I be helped with, barely finish my sentence and told park behind a truck. Walk back in, guy is still blabbering away with the same person, this time about Sedona and chemo, wait again for 5-10 minutes expecting more of an answer or direction on how long a wait or even an invite to just sit in the waiting room. Finally guy stops blathering on and on to say I can go sit down. And that was the point I decided I wasn't going to waste my time if this is how the owner is going to treat the customers that are paying for his business. Seriously, worst customer service ever. You're going to get better customer from the Walmart down the road. This place looks like it is more concerned about the animals mounted on the wall than actual paying customers. read more

Big O Tire Store - Don't even waste your time. - Tires Near Me - Cottonwood, Arizona

Whenever my low pressure shows up on my car I always go over to BIG O . They get me right in and check all my tires and put air in them fast at no charge . I will be buying tires soon and guess where I'm spending my money ? Thats right the people that treat me right. BIG O IN COTTONWOOD AZ. read more

Horrible. No customer service whatsoever. Called to see if I could come in for a tire patch. Ed Martinez said sure we have time come on in now. Got there, he told me to come back in an hour after telling me to come now. Came back for the second time, was ignored upon arrival inside. Ed then was too busy talking about getting vaccine boosters for him to service paying customers. When he finally finished his conversation, he decided to ask what I needed. Obviously a tire patch is what I needed. He then told me I would be serviced next in line. Ended up waiting almost another hour as he had me move my car up and back 3 different places to have them "service it next in line" Wouldn't return here. Have also been to the Sedona location. Neither place values customer service or knows how to properly treat paying customers. If you value good service or your time, take a hard pass on this place. And whoever owns this place should look for a new manager that can handle customers with care. read more

Ed is a good man. Thanks for the amazing deal! I would advise not dealing with anyone else at this place, as the other person we've dealt with twice now is quite the ass. Sorry assy dude that obviously hates his job/life. This place will take care of you and your tire issues, just deal with the owner, Ed. Great guy... read more

Big O Tire Store - Tires Near Me - Cottonwood, Arizona

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The BEST customer service and they didn't even put a tire on our car! We drove up to Cottonwood for the day from Phoenix and got a large puncture in a tire on the way there. Pulled in to Big O as it was the first tire store we saw. Unfortunately my car has hard to find tires but Chris tried to find something that would work to at least get us home. When they realized they didn't have anything they started calling other tire stores in the area to find us a tire. When they found one they sent us there. That's awesome customer service and very nice guys too! read more

We recently purchased a small Rv and were worried a bit about the fluid levels. A friend recommended Big O tires in Cottonwood. I called and they said to just stop in, no appointment necessary. The service specialist helping us (unfortunately we didn't get his name) was so helpful and took his time to explain where things were and what he was checking without making us feel like we were idiots. I am used to being talked down to by mechanics because I am a female, but it is worse for my husband who although brilliant in techy stuff, he is from the city and never grew up learning car maintenance. We really appreciated the time and treatment the Big O tire specialist gave us and when we asked what we owe..he said nothing, it was complimentary. We will be back here for tires and paid service for sure. Highly recommend this place for your RV. read more

I took my Toyota truck in today for a flat tire and received excellent service! They were more than helpful and went the extra mile in finding the damage from a nail in my rear tire. My truck is new and the tires have 30,000 miles on them so when I need new tires there is no other place I will go. Great people, friendly help and fast fast service. Thank you Big O for helping me today! read more

0 STARS.... Worst place I've been to. I show up because I have a flat tire and I get a very rude response as if I'm the dudes child. I understand places can be busy but if you act like you don't want customers then I won't be one. read more

Came to the guys at Big O because discount refuse to put a plug in my spare tire. Happy I went to Big O because they were not only able to help me but they were fast and extremely friendly. My new stop anytime I am traveling to Sedona to 4x4 read more

I'm being kind with 1 star & quite frankly this business does not deserve even that. This review is 100% based on Ed, the owner. I work in Cottonwood & had made an appointment during my lunch break for a tire rotation. Met with Ed, who asked me what kind of car I had. Clearly, he did not have his "listening ears" on that day, as he had to ask me several times for the same information, along with repeating things that had nothing to do with my car. It appeared to me that his mind was clearly on something or someone else. Overall, I found him to be totally unprofessional & rude. With rotation completed, I left his shop to get back to my job. When I arrived I noticed that the old sticker had not been removed nor a new one added in it's place. So much for knowing when I'll need my next rotation. Needless to say, I won't be coming back here ever again. read more

I took my truck in for struts and a front end alignment. They were quick and did a great job, plus they were the lowest price.

Absolutely horrible service! Just the owner Ed I have complaints about! had to have a tire fixed for a second time. I just bought these tires a few months ago. Wants to charge me for a new tire! That's one complaint, but for the owner to yell at my girlfriend, and me in the shop? absolutely uncalled for and you will be called out for this! you put my girlfriend in tears over the phone telling her it's her fault for not getting road hazard coverage when you guys never offered it in the first place when we bought brand new tires! This is on You Ed! it's a small community, you'll never see another penny from our pockets. And I want to make sure all of our friends and family know this too! we are going to spend double now at other places and it'll be so much more worth it! read more

I went in with a bolt in my front tire at 9:00 am. I talked to the manager and asked if he could possibly repair and or replace the tire. Without even looking at the tire he rudely barked at me to come back in two hours or go to Wallmart down the road. I asked if he was joking and he rudely replied "no". I stated to him, I can't drive around with a bolt in my tire. He then, again grunted to me, then to go to Wallmart. Now I am a white man, 69 years old and not very pretty to look at. After standing there a minute not believing the rude disrespectful conduct of this nut case, a young somewhat attractive lady drove up and parked about 20 feet from us, got out of her car and started walking towards the store. The nut case I had been talking to, rushed over to her and asked if he could help her. I heard her say she had a tire leaking air and could she have someone look at it. He immediately told her to pull her car into a empty bay. He instructed a young man to check her tire while he continued to talk and joke with the young lady. Of course I, by this time was extremely upset and knew the best thing for me to do was leave. I drove to Discount Tire who respectfully, politely repaired my tire with the utmost professionalism. They didn't even charge me for the repair. I gladly gave the young man that worked on my truck, a $20.00 tip. I then complemented the manager on the way I was treated by his employees and guaranteed him I would be back whenever I needed new tires on any of my vehicles. Be rest assured I will never do business with Big-O again. I have found several of my friends experienced similar rudeness from this nut case of a manager. If he worked for me, he wouldn't be working for me. read more

Went in at 8;00 am and asked for an alignment. Ed told me to come back at 11:00 am. When i came back it 11:00 he acted like he never saw me before and said it would be 3 hours. Ed was rude and really did not care one bit about customer service. Never again. read more

$$BEWARE$$ I have used Big O Tire since I started driving many years ago. After moving to cottonwood I figured that the Big O Tire here would be on the same level as the ones in Tucson and Phx. I could not have been more wrong. I made an appointment a week ago, showed up 10 mins early and was told that they would get to my car in about 30 mins. Not a big issue but then was asked if I wanted a wheel alignment check at no cost to me. An hour later I noticed more than just an alignment check was going on, tires were removed and sensors being put on. When I asked the desk to explain I was told it was going to cost $70 extra, and $25 extra for the alignment check. I went in only for an oil change @ $32 which I ended up paying $41. Clearly this shop has a shady hustle going on. I feel bad for all the people that get suckered into some BS add on's that they don't even have the skills to sale you on. DONT TAKE YOUR CAR TO THIS SHOP... read more