I have been going to Dr. Dawn for several years and have been very happy with her care. Family members also see her. Unfortunately, during my last appointment on April 14, she told me as she entered the room that she was no longer taking my medical insurance. I had the choice of leaving or paying out of pocket. Since I was already there, I paid out of pocket. When I got home I called my insurance company. I have an Aetna Advantage Plan and also a government plan, CHAMPVA because of my veteran husbands disability. CHAMPVA said that they would cover the bill if I could provide them with a notice from the Dr. office that they were no longer accepting AETNA. I called back on April 14, April 16, April 17, April 20 and April 23 and requested that the office supply me with a statement on their letterhead indicating that they were no longer accepting AETNA. Each time I called I was told that they would send a note to the Dr. I am still waiting for the notice. read more

I was told by Melissa that an insurance conflict was taken care of but it was not. I didn't cancel my appointment because I trusted her, big mistake. When I called her about a large bill I received for that appointment, she claims that she would never say what she said, insinuating that I am lying. I was given options to pay a cash rate but every time it came up, the cash rate got more expensive. It started at $300, went up to $350 and now the bill has been sent to collections as $400. I shouldn't have to pay anything as I was told the insurance was straightened out. If it were I would've had a $0 copay. Dr. Phillips, while nice during his appointments, will not get involved in billing issues. Apparently, he would rather just send disputes to collections, wrecking his patients credit. Furthermore, every appointment I have had here, I waited over an hour past the appointment time before I was seen. I highly recommend finding care elsewhere. read more

WARNING: Avoid Phillips Eye Center, unless you want to end up in collections over their shady billing practices. First red flag, they'll immediately ask you to give them a credit card and sign a waiver allowing them to charge you whatever they want. This is when I should have walked away. I waited 2.5 hours to be seen after my appointment. I paid the $35 co-payment on site. Apparently they should have charged me $40, but instead of a $5 dollar balance, they double-billed me another $35 copay. When I called to clarify the situation, Melissa H. was very rude and said she would not help me, and I had no other choice but to pay. I asked to speak to Dr. Phillips and she said Dr. Phillips was not interested in talking to me. A couple weeks later they sent me to collections with a $60 bill. How did a $5 balance turn into $60? Read the negative reviews and don't make the same mistake I did; find another practice. read more

Phillips Eye Center - Collection bill. - Ophthalmologists Near Me - Bolingbrook, Illinois

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I was extremely impressed with Dr. Dawn Phillips and her staff! She is personable and takes her time explaining things. The staff is friendly and the office is immaculate! I highly recommend this practice!! read more

I am so grateful for the team at Phillips Eye Center. I'm a very nervous patient. I expressed my concerns about my visit to the medical assistant. she was absolutely wonderful... so kind and understanding. Dr Dawn Phillips was calm and professional. She immediately put me at ease. She explained everything very thoughtfully and professionally. I was thrilled with every aspect of my appointment. I highly recommended the Phillips Team! read more

I have been a satisfied customer for many years. Dr. Dawn Phillips has given me very thorough and professional care through several different issues and I see her regularly. She did an excellent job on my 2 cataract surgeries. Her ongoing care of my severe dry eye symptoms has enabled me to avoid more symptoms and continue driving (my symptoms included blurred and double vision). Her ongoing treatment of my increased eye pressure has kept the issue within normal limits. I am very happy with the care that I have received. Terri O. read more

Just impressive the quality care and explanation from the doctor. She took the time to explain preventative measures for an eye issue I have been dealing with for years. Finally hope. Thank you doctor. read more

I have been going to Phillips Eye Center for about 10 years. I receive quality care there from both Dr Dawn and Dr Bryan just recently did both cataracts in my eyes. Fantastic experience. I feel comforted that I have great eye care as I deal with my aging eyes. I highly recommend this practice and both doctors. read more

Dr, Dawn did both of my cataract surgeries and I was so impressed with the care I received. This was in 2023 and I will continued to go for my follow-ups as well as recommend to anyone who needs eye care! read more

Dr Phillips & her team are quality care. My parents have been her patient for years. I am now a patient as well. Her practice is well known throughout the area and provides excellent care. read more

$75 for no call/no show... They're the only doctor in this day and age who doesn't send email or text reminders on appointments... and to her comment about a live person... that never happened either. I wouldn't waste my time posting this review if I had received any reminder at all. I would have admitted the fault, paid the 75 and moved on. Maybe I am unique in that way. read more

This morning of the appointment, I accompanied my mother to her eye doctor, only to find that it had to be canceled due to insurance issues. Despite receiving multiple reminders and arriving early as requested, I am seeking clarification on whether we are eligible for the $75 cancellation fee? That you would have charged had my mother not shown up or canceled the appointment late. read more

Bad experience. rude and loud staff. no my chart to follow up with the doctor if you have any questions. They ask for a card to charge late fees and such. read more

Dr. Phillips is thorough in her examinations and provides excellent recommendations for managing eye health. The staff are all well trained, efficient, and professional in dealing with patients. read more

I have been a patient of Dr. Dawn Phillips for several years. Her sage advice helped me to make an informed decision regarding cataract surgery on both eyes. She listened carefully to my family history with torn retinas. She did not rush me, told me to let her know when I was confident to go ahead. My retina specialist was contacted also and I was pleased with the operation and experience. I have a bright future thanks to her attention to detail and her expertise. read more

Staff was nice. Dr not. Never go back. Also if you want a prescription after your exam. He charge$35

I was sent by urgent care for an infection, and was seen same day. Dr. Dawn was super sweet and provided fantastic care! The office was clean and spacious and the receptionist was kind. read more

When I needed cataract surgery, I went to my eye doctor and got a referral. I called them up, gave them my insurance information over the phone, and booked the appointment. They called me back an hour later to let me know I wasn't in their network. The next day I went into work and was recommended to Phillip's, who said they had received treatment there themselves. I called them up, once again gave them my insurance information over the phone and made the appointment. I came in for measurements, and then came in again a week later for "more measurements," then had to come in a week later for a third round of measurements. Three days after that, about a month after my original appointment, someone from the office called and said they had just gotten around to submitting my claims to the insurance only to find I wasn't in their network either. They said I owed them $thousands of dollars out of pocket. I said I still really needed the surgery and that we could work out a payment plan once that was settled. I got a referral to a surgeon in network, went in and got measurements taken by them. It took one visit and just under an hour. The question that needs to be asked is why did Phillip's eye center need three separate appointments, and three separate appointment charges, to do the same thing another surgeon only needed one for? The only two answers I can think of is that they are either incompetent, or they were scamming what they thought was the insurance company for multiple, unnecessary appointments. I highly recommend you get a second opinion on any procedure they tell you that you need, or better yet, go somewhere else. read more

This place is just horrific. You will spend the day. You will leave wondering why you stayed. I wish to God I had read these reviews before the appointment. Reviews back to 2014 with ridiculous wait times show today was not one bad day - but poor management left unchecked for over half a decade. My father has glaucoma, and is losing his sight. He has been very depressed. He cannot really read any longer so bringing a book for his day-long adventure would have been impractical. Of course the anxiety he is already experiencing, knowing his sight is going, was exacerbated by these sadistic people posing as medical practitioners. It is beyond cruel. Surgery was recommended with FOUR follow-ups. Who in their right mind would want surgery with such inefficient doctors, never mind four more appointments after of endless waiting? You will make fast friends with your fellow waiting room patrons to discover this office is double and triple booking, hoping their patients will tire and leave. Please do not go here. Please find ANYWHERE ELSE. You will be treated like the small, unimportant people this practice thinks you are. We will also be addressing this practice with the state board, Medicare, and the primary who thought this referral was a good idea. read more

Had chalazion removed from left eye lid in the office January 2021. Dr. B. Phillips had me pay $352. 75 up front even though I have insurance. Arrived as scheduled for this minor procedure, In which I had to wait over 1 1/2 hours before I was brought into the procedure room. Payment was requested as mentioned The procedure was done without complications. Fast forward 4 months later, my insurance paid amount owed. I was over charged $ 112.22. I have called the Bolingbrook office twice for reimbursement and was informed they will leave a note for the doctor AGAIN. The area here is saturated with quality ophthalmologist, I recommend going elsewhere. read more

Horrible place. Front desk staff is beyond RUDE! Will never be back!! It was a complete hassle trying to get appointments, and even more get a surgery scheduled. The last appointment the Dr. literally walked out of the room without allowing for an opportunity to ask questions. It seemed as if she did not want to deal with us. Can't imagine We ever considered putting our health in the hands of these, so called "professionals." Save your time, energy and frustration. TAKE YOUR BUSINESS ELSEWHERE!!!! read more

I absolutely LOVE Phillips Eye Center! Dr. Dawn has been so wonderful and Ashley is amazing! This staff treats you warmly and explains everything clearly! I went here due to an eye emergency and will recommend PEC to everyone I know who needs quality and exceptional eye care with a friendly and welcoming staff! Thank you!! read more

I liked Dr Dawn..However my wait time was well over an hour..the patients around me in the waiting room were all complaining..says this happens to them all the time. Also they need a sign that says please do not talk talk on cell phone..so annoying..more than one person doing it.. I thanked the dr for her time..and recommendations ..but I won't be going back.. read more

My doctor recommended this eye doctor. I've been going there for about two years. I find them very efficient and thorough. The staff has always been helpful and pleasant to deal with. I had to wait once for a few minutes on a very busy day but it's never been a problem. read more

Dr.Dawn is great and very patient.she is extremely talented and a blessing to have her taking care of my vision.I would recommend her to my family,friends and anyone looking for a professional in their vision care needs! read more

Went there at 5:40 for our 5:45 appointment. The waiting room was full of people with no available seating. Luckily I asked if they were running on time. We were told they were at least 45 minutes behind. Didn't appreciate that we weren't called and told about that or that we were not even told about that when we were standing in front of them. Will definitely not be going back there. read more

Dr. Dawn Phillips is thorough and I love that she explains everything as she progresses through the exam, and asked if I had any questions after the exam was finished. Also, everyone on the staff that I had interaction with was very congenial. Marilyn B read more

Great eye center. Has had great exams, get my eye health in order and an overall professional experience

DON'T GO HERE!!! Both times I waited well over an hour after my scheduled appointment to be seen. Dr Phillips was pleasant, however his front desk staff are the RUDEST most unpleasant people I have had the misfortune to deal with. With so many choices for medical care chose another provider. Hopefully they will replace the front desk person with someone who realizes it's just as easy to be pleasant than beyond rude. read more

Won't be back. Total of three separate appts. Where had to wait over 45 minutes. They clearly over book appts. Too bad, because I like Dr. Phillips. read more

My appointment was at 4, by 6 I still had not been seen by the doctor. This was after 3 patients ahead of me left because they couldn't wait anymore. I too then had to leave so never got to even see the doctor. Apparently this a known problem, and for the doctor to willingly let his patients wait this long is unconscionable. I don't know if it is poor business skills in knowing how to create a schedule, apathy, or greed in wanting to attempt to see as many patients as possible but just unacceptable for any reason. read more

Unfortunately I can't review Dr Bryan Phillips because I never saw him. After waiting for an hour and forty minutes, including seeing people that arrived well after me be ushered back, I asked if it would be much longer to be seen by the Dr. Sure enough, there were still people in front of me. So I just left as I had no desire to waste another minute. I understand waiting for my turn but this was absurd. And I wasn't the only one waiting. Every person was waiting for over an hour. The room was packed and eventually ran out of seats. The receptionist actually advised a couple to reschedule because they wouldn't be seen until well past their appointed time. Would've been nice to have been notified a bit earlier if the back up was this long. After being in business for 20 years, one would expect a Dr's office to have a clue about wait times and plan accordingly. But I experienced a similar situation at their Naperville office. I can understand that delays/emergencies can occur but to experience these ridiculous wait times on different days in different office makes me believe this is a common failing for this business. If you respect your own time at all, I would stay as far away as possible because they obviously don't respect it. read more

This office mailed a bill to an address where we had not lived for almost three years despite having updated our address with the office, then sent us to collections for non payment, all without ever contacting us. During this time, other members of our family were in the office. No one said a word about it to us. The office updated our address in their system for some, but not all of our family. Upon discovering this account on our credit report, we paid in full, but still have a late payment on our credit report. read more

DO NOT WASTE YOUR TIME! Dawn Phillips does not seem to know what she's doing. Gave me a wrong prescription for glasses, two weeks later she does not recall giving me a prescription at all. After reminding her she says it is my fault that the prescription is wrong. That is after I got new glasses with the prescription she provided already. Would never recommend this place to anyone who values their vision. Better off taking your business somewhere else where doctors seem to care about their patients! read more

Wonderful experience!! Great hospitality from the front desk to the Doctors! I felt completely comfortable and understood my treatment plan. My experience was better than prior eye exams. Would recommend Phillips Eye Center for my family and friends!! read more

I recently had an appointment with Dr. Bryan Phillips due to some unexplained changes to my vision. While my appointment was a little delayed I was very impressed with his professionalism and explanations. He listened carefully and responded to my detailed questions. Highly recommended. read more

Rude staff. Took a whole conversation to finish before the acknowledged me standing there for 10 minutes. Stay away from this place!

I had a potentially emergent situation develop yesterday. I called the office for my former eye doctor and got the after hours recording, which suggested that for an emergency I call Dr. Phillips' office. I did so, got their recording, which said if it was an emergency, to call the Doctor, and gave his number. This was at 9:30 pm! He answered personally, listened to my symptoms, assured me that it was not as bad as I feared, and offered to let me follow up with my own doctor, or he would see me before office hours this morning. I went to see him, and found a highly professional office, great service, and a doctor who takes the time to listen and explain. I had a great experience, and will be following up with him. read more

Dr. Dawn Phillips is wonderrful! She is thorough and thoughtful. She listens and I never feel like she is just wanting to get to her next patient. You will not be disappointed by the service of her office staff either! read more

I went and saw Dr. Phillips Sept. 2017 with a major eye issue. They wer able to get me in did not have to wait too long. Next appt..was at 8:00. I get there around 7:50. 8:00 receptionist and Dr. show up and unlock door. Needless to say I did not get in to see dr. at 8:00. Prior to this appt. they called, left a message reminding me of my appt. and the balance due after insurance on my answer machine...so unprofessional. Today, I had an appt at 10:00. I walked in at 9:45. 3 people in the waiting room. I checked in and paid my co pay.....and the sitting began...The receptionist need major training. One was on the phone with a patient, asked them to hold on a minute while she discussed something with the other receptionist. One patient got done seeing the dr and was told by receptionist something about needing picture or whatever of her eye...she told them, I just had that done at her regular eye dr. the day before...can't they send it over...receptionist said...it is ok we like to have it on file and medicare pays for it anyhow...so you do not need to pay anything....REALLY!!!...A gentleman came in thinking his appt was at 10:30...was told no 11:30, but you can have a seat, they may be able to fit you in.....by now there are me and 5 other people in the waiting room. Two women walk in at 10:32, the woman says I have a 10:30 appt. Is there much of a wait....of course not...there are already 5 or 6 of us. I finally get up and ask at 10:40...how much longer do I need to wait. receptionists looked at each other like lost and said, we can go ask...how nice...comes back and says...you will be the next one called back....did not say how long, also, if I did not ask..how long would it have been. I said this is sad, you do not make people wait like this...all the other people appeared to be senior citizens...I told them I will take a refund...well...they had do discuss how to reverse the charges on my debit card....So, yes, I will definitely find a different Dr. and I would not recommend him to anyone. read more