Would not hire Phillips Home Improvements, my experience with them was not pleasant. I hired them for painting the outside of the house and gutters. It started when they did not show up on the day, they were suppose to paint the house. For a company that suppose to be professional you would think they would give a courtesy call that they were not going to make. When we rescheduled the painting, the painters showed up but no one had the paint and the painters told us we were suppose to have the paint. So I called the project manager Alex who said he was 5 minutes away, it took him so long to arrive the painters left. Rescheduled the painting again this time they painted the house but it was not the color we pick out. Rescheduled again to finally get the painting of the house correct. They did repaint the house with no extra charge but I did have to burn 4 day of vacation due to their error. The gutters went better except they did not put the leaf guards on. At this point I'm done with them I call and had them refund the money for the leaf guards instead of coming back out. I also would not use GreenSky while all this was going on I contacted them to not pay Phillips Home Improvement until the painting was corrected and they paid them anyway. Both companies seem sketchy. read more

Very surprised to read the other reviews here, because my experience with Phillips was outstanding. They were consistent, reliable and communicative. Always available by phone or text with updates or answers to questions. I had Phillips paint and gutter my entire exterior, plus perform interior paint, carpentry and other improvements. Sean Hardy and David Watson were great to deal with. I had one small problem with some follow-up work on gutters, but they owned up to the issue and had someone out within a couple of days. Phillips isn't the cheapest, but they are one of the most professional and dependable contractors I have dealt with. read more

I called them to come out and give me a quote since I've already received insurance checks. I met with David Batastini and he assured me his quote would be emailed to me the next morning. I called him around 11 next morning to just inquire about the bid, had to leave a message since no answer. I never heard back from him so I called the 3rd day and left him another message since there was no answer again. Then I called the main office asked to speak to his supervisor, to see what was going on since sales agent seemed very competent. I was put on hold for quite some time, then was told the mgr would get back to me. Still haven't heard anything and don't have an estimate. I was wanting not only exterior makeover but also planning on doing interior house repainting as well. Overall a strange experience with no follow thru or at least let me know of delay as I understand things happen. I thought this company had great reviews since they were in a book I received of contractors, but on reading some of these internet reviews apparently the story is surprisingly different than the one I got from the Customers choice book. read more

Friday, April 12, Lowgan came to the house to give me a gutter estimate. I signed the paperwork to have work done on the home. April 15th, I receive an email from Debs advising that they had received my order and that they would be following up weekly to advise when they would set up apt for gutters. She provides a link to the email for 'production' so I could inquire directly to them. I respond to Debs asking when I can expect the work to get done. Debs does not respond and I send an email on April 16th to production link, they do not respond. April 20th, I send a follow up email. Nothing. Tuesday, May 13th, I send an additional email and call Phillips and advise of lack of follow up. May 14th, I receive a callback from Maggie , however they cannot find my information in the system; I am a return customer; at least I was. Finally, she find my information, but cannot find the detail around the gutters. She advises that someone from production will give me a call back to schedule an appt. So after all the trouble of following up with PHillips- one would think that they would be quick to follow up. Nope, they weren't. I will NOT be using Phillips for any work. Lowgan was extremely kind and professional. read more

My sales representative, Kevin Chetham, was very responsive, helpful, meticulous and informative. He was a major factor I decided to use Phillips. Thank you Kevin! read more

We narrowed the search for painters to three companies. Phillips submitted a competitive estimate and scheduled us for 2 weeks later to paint the entire exterior. The project manager was timely in his communications and visits to the home (color selections, etc.). The painters arrived on a Monday and spent the entire day caulking and sealing. They do NOT spot caulk. Our house looked like a gingerbread house at the end of the day because every seam on the exterior was totally caulked. This may seem like a small thing, but it's actually more important than the paint. Paint is primarily for visual appeal, but caulking where water will seep and erode/mildew/rot is far more important. Tuesday we had high winds, but the painter drove from McKinney (his home) to let me know spraying would be a disaster that day...and he was/is right. We had high winds on Wednesday and Thursday. On Friday they returned and did the painting. While the job was protracted, it was done right and I didn't want our windows, patio, neighbor's cars, etc., painted, So they did the right things, in a timely manner for a competitive price. I would use them again. Rodrigo was our chief painter. He speaks good English and communicates well. I would hire them again. read more

Experience began with sales which was done professionally and without pressure. She was perfect. All work (carpentry, caulking, painting, gutters) far exceeded my expectations on cost, quality, and customer service. I would hire them again without hesitation. read more

We had an excellent experience with Ryan at Phillips Roofing! Great customer service! We will be using them again!

I highly recommend this company. I had new gutters installed with the premium gutter guard and added the premium gutter guard on my existing gutters. My production supervisor Brad Humphreys made the entire business transaction a pleasant one. No pressure, no hard sell. read more

STAY AWAY FROM PHILLIPS PAINTING!!! They were to paint the exterior of my home and replace gutters. What a nightmare!!!! I had hired them in the past with no problems, but this time it was nothing but problems. I figure that with all the meetings I had to have with upper management regarding the totally unprofessional job, I would have had to take off 9 days from work. Can you imagine almost your whole vacation schedule gone because this painting company got caulk, paint, and chemicals everywhere it wasn't supposed to go. I will have to have items replaced due to damage and somethings that were damaged can't be replaced because it's an antique. It wasn't just the issues with caulk being everywhere that they touched, but also the fact that wood work that was supposed to be replaced was not. The subcontracted painters tried to scam both Phillips and me by claiming they replaced full pieces of rotten trim. Instead they used putty and painted over the rotten portions. Since the work was on the second story of my home I'm sure they felt that they would get away with it. The problem was the new paint started to chip less than one week after it was done. That's when I noticed that it looked odd. The insulting part was once noticed I was told by upper management that they wouldn't fix it until I paid my bill in full. They claim the work is under warranty. Yes but with their clauses. This terrible experience took 8 week from start to end. And I still will have to take off more time to have a different company come out and fix the item that was broken. The number of things that happened are too long to list. But I can tell you that this was more than $7000 worth of work and Phillips didn't even offer me $.10 off for all the trouble and inconvenience over the 8 weeks. The painters treated my home disrespectfully and upper management treated me disrespectfully by the simple fact that they made this a terrible experience. I was also treated as if I was being ridiculous by wanting the paint that they dropped all over my deck cleaned, or the caulk cleaned off of all the places it wasn't supposed to be on. Additionally, they didn't care that although they claim they will cover your pool and furniture they only did for one day. There were nails, rotten wood, chunks of old paint and more all over the place on the deck and in the pool. I have dogs that were picking this stuff up. The subcontracted painters didn't care. They even left a cigarette butt on my patio where they put it out on for my dogs to pick up. The gutters was a whole subject of more issues. If you can believe that this company didn't see anything wrong with taking the old gutters off, throwing them in my back yard and leaving them until the new ones would be installed. The problem is that they had no idea if that would be 2 weeks or 8 weeks. They just were going to be left as trash in my grass to be mowed around. They didn't find that unacceptable. And they would only say they were behind getting gutters in and had no idea when. I wasn't even told they were behind until AFTER the contract was signed. So, if you want your house painted NOT by the cheapest quote, your house disrespected and damaged, and have to put up with disrespectful higher ups that report directly to Mr Phillips-this is the company to use. Remember you will pay not only with your money, but also your time. You have to be home so they can have the house open to paint exterior doors. (The sales rep didn't even know this and I wasn't told until the doors were ready to be painted) Plus make follow up after follow up in phone calls to see when they will finish, or fix the work done. I was threatened at one point that I could complain about the work or have the work finished. This was said after I was asked a question by management. This higher up actually was serious. He was upset that I would complain or use the word scam. I'm not sure what else to call accepting money for work that was misrepresented, wasn't replaced for new but charged me for new. Covering rotten wood with putty to make it look like good wood, then painting over that to pass it off as new wood work is a scam. Phillips did correct it. But it took weeks to get that done and they already had ALL my money. The worst experience ever!!! read more

Thank you Brad Humphreys for doing a great job in making sure our home looks perfect. Francisco is always polite and very professional! My home looks like something out of Home and Gardens thanks to Phillips! You are the best in Dallas...... read more

I had to finish our house when my husbands' transfer came early. They were great. the crew was respectful and neat. They even gave me some helpful hints while I was working on the kitchen cabinets when they were there. David Turk was very helpful in understanding what I needed and the speed I had to go. Wish I could take this company to our new home. read more

Phillips Roofing come in and did the job right! They helped us make decisions on what needs to happen for the roof to be at its best!

I stopped by their office to see if they had the ability to refinish several cabinet doors. Could not get an immediate answer since everyone was "in a meeting". Promised to get a call back that day. Day 1 comes and goes with no response. I call back on day 2 - again everyone in a meeting and can't get an answer. Reception says I will get a call back. Day 2 comes and goes with no response. Now at Day 3. I have decided I will never use them. If they cannot be responsive in even giving me a call back, I would never trust them with something bigger. read more

I have to share this review because of the EXCELLENT pricing, response, turnaround and service that i just received with Phillips. A friend recommended them to me as she had used them for her son in Hearst, TX. I had already contacted another painter (Southern) who never submitted an estimate nor returned my calls. My free estimate was addressed within two days of my request. The written estimate was given ON SITE THAT SAME DAY. The prices for exterior painting, all house lanterns, porte gate and railings, and three interior jobs were INCREDIBLE. WE said yes immediately. Shannette was able to book us within a week and exactly the days we requested. Everyone showed up EXACTLY when expected and worked a longer first day than anticipated. They did not balk when I wasn't crazy about an interior wall color, just immediately addressed it to make it right the very next day. The crew was very professional and respectful. Jose and Walter were first rate and everything was done BEAUTIFULLY. Clean up was hardly even needed because their prep work and plastic and trim work were exceptional. I would not hesitate for a minute to use Phillips again, specifically Shannette (and Jose and Walter!). We're already thinking of other walls and rooms to complete!! I can't say enough about how seamless and painless this process was from start to finish. Professionals all the way. THANK YOU for such beautiful and timely work!!! read more

My experience with Phillips was great in every way. Exterior window trim damage and the corners of our chimney were repaired/replaced with hardie board and the entire home prepped for painting and painted the following day. Two of the windows requiring replacement of trim were arched, and the new arch and surrounds are identical to when our home was new. Shannette was our estimator and Jose ran the repair/paint crews and I received nothing but professional service from both of them. They provided a through detailed contract listing what was going to be done, did everything that was on the list and more, and warrantied their work for 3 years. They also provided a list of homes in our zip code that they had painted so that we could judge the quality of their work before "signing on the line". While they were not the low bidder on my job, the quality of their work, guaranty period, and professionalism confirm that I made the right choice. read more