Not particularly impressed with this place-- while the food is pretty good, the service took forever & the portions are tiny for the amount you pay. read more

Should probably put up a sign informing customers you're out of a certain product before they wait in line for ten minutes.

First time at Phillips Seafood so I ordered the advertised famous Signature Crab Cake Sandwich. I was very disappointed with the food. The sandwich itself turned out to be almost $10 but it is TINY. And there is only a small, extremely deep fried crab cake along with a single piece onion inside. It was so unappetizing that I didn't even want to take a picture of it. Maybe this is actually what Maryland style is, but it is definitely not worth the price. The taste is not bad but I was still starving after eating it. read more

Crabcake sandwich -- this meal should come with a reach around. At $17 each for a crabcake sandwich and medium drink, we got a crabcake that tasted frozen -- what little there was of it. And it looked to be full of filler, not like the Phillips crab cakes of old. The fried potato portion was small, too. It's not a good feeling when you regret not just buying a hamburger from the Wendy's next door. read more

Monday afternoon 8/19/19 4:26 i can't believe how horribly nasty the cashier girl was and ill mannered she behaved such ashamed i love this place but will not be returning smh ... read more

For the prices I would not go back the are over price on the portion that they serve for $20.00 I got a little crab cake 6 shrimp and 10 fries and my fries were a double order . Good taste bad price I guess because it a service center , but I will stick with the restaurant read more

What can I say... expensive, totally not worth it, HORRIBLE, SLOW service. I threatened to cancel my order after I waited for around 15 mins before they brought it out for me. And their soups don't taste that great, not worth the $5+ a cup read more

(3) ~ Just ok...WAY too expensive for the small amount of food you get, so the crab cake & lobster roll while good, were WAY too small & expensive! Probably the best tasting thing was the Waffle Fries, which were very good, but the Crab Stuffed Soft Pretzel with Cream Cheese was not good at all... read more

-having tasted Phillips Jumbo Lump Crabmeat (My all time favorite)foolishly thought your crab cakes at Maryland Crab House would be absolutely scrumptious,I don't know,Phillips,crab cakes in Maryland... ...what was I THINKING?! -any way Phillips Express crab cakes are terribly greasy,salty and horrors of horrors!,NOT LUMPY! -mea culpa, should not have expected anything better at a highway food court, not too much respect for the patrons... ...the service was good,thou. -I would not have minded paying extra,if only... read more

A bit pricey but the best quality food in this rest area in my honest opinion. Have stopped here three times.

Not enough help for place that is suppose to be grab and go! Go to the next exit if you want quick service

Nice kids working the counter. Hush puppies yummy, got the red crabs soup, good flavor. Crab was spot on too. Not sure why there was such a perponderance of carrots which were reconstituted or something. Didn't think you could err on carrots in soup. I stand corrected. Dissapointing you'd think Phillips Seafood could get it right. read more

Slow and dumb workers. Cashier screwed up my order so he wasn't going to charge me for the extra crabcake for his mistake. Woman in the back refused. I waited so long for my food and I was really pressed for time to wait for the extra food! And I was supposed to split the dinner with my brother. Food was not enough for the both of us. Thanks for spoiling my dinner and experience. Morons. read more

I often see the Phillips Seafood restaurants in different locations and decided to give them a try. I was hesitant because of the high prices but I decided to try them anyway. Glad I checked them out for myself but I will definitely never return to this or any other Phillips. I ordered the $14.99 crab cake sandwich with seasoned waffle fries. No complaints about the amount of food but the crab on my sandwich was mushy and very bland. The only flavor was from heavy old bay style seasoning. The waffle fries were also soft & heavily seasoned with the same seasoning. The bread did not appear to be toasted and the only condiment was a packet of tartar sauce. There was one piece of lettuce and a thin tomato. I would give one star but the staff I came into contact with were pleasant and friendly and what I could see of the kitchen looked to be clean. I have gotten a box of 6 Phillips crab cakes from Costco for same price and I have cooked them better than the food I got from this restaurant. I will stick with Costco. read more

Efficiency is key in quick service food. It's damn near vital in a travel plaza like Maryland House. I was actually about to eat at a different spot, but unfortunately the burrito place was out of flour tortillas. So I went to Phillips, even though a customer was letting the manager have it just minutes before. I figured it was just a rude inconsiderate customer who didn't get his way. WRONG. I quickly felt myself become irrationally irate almost as soon as I entered the queue. There were signs taped all over the menu board, counter, and registers stating they were out of cod, lobster, crab cakes ( in freaking MARYLAND!), and po-boy rolls. Rolls. Can't even make a damn sandwich. I ordered a shrimp basket. The manager who was out earlier apparently decided he had enough of people on this day because he was nowhere to be found, which meant there was horrible service at every turn. The two employees upfront just kept chatting with each other, line be damned. The one cook in the back was dutifully fulfilling orders, only to watch in desperation as the plates that sat ready for distribution just wasted away in the window because, again, the two employees were just chillin. When one of them finally noticed the food ready for pickup, the speed, or lack thereof, with which he utilized to pack the order and hand it over was absurd. I mean the only way you go that slow is on purpose, as if daring me to say something. I ain't got time for that. I do have time to write this review however, and I will definitely find time to blast this place up and down I-95 as I travel. read more

Slow slow slow service. 5 customers verse 7 employees. Wife wanted fish and chips ... it took over 30 minutes to NOT complete the order. Our bus stop was for 35 minutes and finally we had to cancel the order and get back on the bus. They are good at taking the order and the money. Very poor at making the food and completing the order. How long does it take to make a cod sandwich? Internet and Youtube says it should take 3-5 minutes. This place it must take over 30 minutes. Over priced anyway. read more

We were at the Maryland House and had a platter of seafood at Phillips Seafood Express. Pricey at$19.99! Serving is not too large for an anticipated "platter". Otherwise, it tastes good. And by the way, the service is little bit slow. read more

Don't even consider this place. Total rip off. I wish I had a picture but I closed my eyes and the food was gone. $52.00 later. Was not good and portions were a joke. Poor boy sandwich is cheap frozen shrimp and crab cake for $16.49 is a crime. I thought the food would be decent by the prices and portions far. Believe me I don't mind the price of the quality and portions are there but this place is playing on the crab pictures and the allure of great Maryland stile seafood. Soup was a water mess loaded with corn. We are going back up an line to now eat at Nathan's. Do yourself a favor. Walk right past this place read more

I've been stopping at the Maryland House for years. The best part of stopping is getting seafood before going south or grabbing the last bit of seafood coming north. First let me just state that the food is very tasty. The customer services on the other hand is the worst. I'm not sure they really have a mission for serving the public. As a business owner, my number one goal is serving the needs of the customers. The staff seems to have it backwards. They serve their needs first. Last week I stopped on my way down to DC and picked up dinner at PSExpress which was fantastic. I got the seafood wrap and a soup. We were not greeted with a smile or hello. The team was cleaning up to close and so it was me who had to initiate the transaction. If not for the delicious food, I might not have ever eaten there again. So on my way back north, I stopped at lunchtime specifically for the seafood wrap but was told that they were not yet made and when I suggested that I wait, I was told that the seafood mix was not yet made. It is lunch time people!!!! You have customers asking for items!!!! That is your bread and butter......who manages this places???? read more

I visited Phillips Seafood at the Maryland House on December 26 and had the worst crab cake I have ever eaten. The crabmeat was stringy, dry, tasteless, and greasy. Additionally, the service was extremely slow. I ordered a combination platter that had both a crab cake and fried shrimp. After an extremely long wait, the platter arrived without the fried shrimp. The server, Kayla, was sarcastic and obnoxious. For a combination plate costing over $20 at a "fast food" restaurant, the food and service were terrible. I grew up near the original Phillips in Ocean City, Maryland. My parents knew the owners. This place is a travesty and a far cry from the original restaurant. Skip it. read more

the crab cake sandwich is reasonably tasty by fast food type joint standards but tiny and super pricey! it was served with an extremely tiny portion of cole slaw (like two bites worth, is cabbage so expensive???) and a few tiny little hush puppies.. a medium drink comes to $2.70 with tax.. so i ended up spending almost $20 for this tiny sandwich, sample portion of cole slaw, a few hush puppies, and a drink. the young ladies working behind the counter were all very beautiful and very smiley and courteous, this is how they sucker in customers like me despite the prices, and well the alternatives in the rest area are places like roy rogers.. read more

Omg! Don't order the Crab Bisque! Literally got tricked into buying the soup and then I learned it is literally just dirty crab juice water no crab meat at all!!! Waste of $7.41!!! read more