The employees are always friendly and treat you with kindness. Pretzels are fresh and it smells great inside.

I do love my pretzels, with that being said, after picking up a birthday smoothie at Smoothie King... stopped in and was glad that I did. This place in my opinion, beats out all mall pretzel places, for several reasons. 1. Fresh, hot pretzels continuously baked, plenty of dip selections to go with them. 2. Pretzel trays.... if i lived closer would get one for any social gathering in a heart beat. 3. Customer service/presentation 4. Value/Rewards/VIP Program If your in town and happen to see this place, stop your stomach will thank you . read more

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Went in person to buy some trays for businesses I use. The wait was less than 15 minutes and they were so accommodating. The pretzels were fresh and hot too. Excellent service. I'll order on line next time as a curtesy . read more

Ordered a catering order for New Year's Eve. Pretzels were warm with great dipping sauces. Not too buttery or salty, just the right amount. Friendly staff and very helpful About how to keep them Warm ! read more

Great service and fresh, hot pretzels-always!!! Scott is the best! I call ahead and he always has my order ready Been going there for years now. Pretzels are always fresh. Love the nacho cheese and cinnamon sugar dips. read more

The worker at the drive thru was pretty abrasive but the pretzels were really good especially the Philly cheese steak ones read more

Philly Pretzel Factory - Philly Cheese Steak Pretzel - Pretzels Near Me - Bridgeville, Pennsylvania

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If you are gluten free or afraid of yeast, this isn't your place. If you love carbs, especially the warm fluffy ones that make a soft pretzel, this is your place. There's a drive through for pretzels. The folks are nice and don't rush you to order. There are sauces you can get to accompany your pretzel that start at 50 cents (i.e. Mustard). If you check in, there's a good deal you can redeem for a bunch of pretzels. Cinnamon sugar pretzel is not overly sweet and is enjoyable. The plain salted pretzel is everything I imagined a fresh pretzel could and would be. I'm glad I don't live near this place because I'd be stopping by everyday to stuff my face. read more

I will say they are accommodating. I called at 10 am to see if they had any no salted Pretzel but went to voicemail, about 30 seconds later I got a call back from Scott, which surprised me. I asked about no salt and he said how many and will be done in 5 minutes, Excellent service. I still like Auntie Ann's a little better however at the malls it's 4 times the price. Terrific value on a Pretzel, I mean $5 for 5 big Pretzels is tough to beat. read more

If you love pretzels you'll love this place. They have pretzel dogs, cheese steak pretzels, cheese pretzels. Custom pretzels. We had some rivets and some cinnamon pretzels. Yum! read more

Absolutely fabulous customer service! Hot soft pretzel trays with only at 10 minute notice.. I mean, that's fantastic for someone who is so last minute like I am. Call on your way for a pretzel tray! I love it! read more

Awesome pretzels ! Great customer service!! Will go back ! Definitely need a party tray from here !

Good product and good service. I think the pretzels are healthier than the others .... They are always warm and love the mustards & sides that go with them. Great trays for parties too. read more

Apparently it was national pretzel day on Saturday. Who knew? In honor of the "holiday" they were giving away free pretzels, so we stopped in. The pretzels are usually around $2 each and were very tasty. Perfectly soft dough, just the right amount of salt and fresh and hot out of the oven. Perfection. They also had a variety of sauces to dip your pretzel. They ranged from several flavors of mustard, chocolate and cream cheese. In addition to their plain pretzels, they had pretzel dogs, pretzel pizzas and even a cheese steak pretzel. We did not try any of them on this visit, but with as tasty as our pretzels were, we will on a future visit. There are two coolers worth of beverage options in bottles and cans all priced between $1 and $2. The downside is that there is no customer seating area. There is quite a bit of space to the right of the counter that seems to be a work area of some sort, but there was nothing going on there. It would be nice to have a small seating area in case you didn't want to eat your pretzel in the car. This would be especially handy if you did purchase any of the dips as they can be quite messy. Bonus: If you check in on Yelp, you get five free when you purchase five. read more

Nice staff. Pretzel this last time where a little more crunchy in certain places. But other than that there always have good pretzels. Always good service read more

First off, the service is absolutely fantastic. The staff is so kind and helpful. They are always willing to go the extra mile for every customer. One of the best things about the Philly Pretzel Factory is the way they accommodate and adjust to your schedule. I needed a party tray and was running late, I called them with 10 minutes notice and it was ready. Once this covid stuff goes away and we are back to normal, I will be using their party trays for all events. Also, try the pepperoni pretzels if you haven't already. They are the absolute best! My last recommendation would the butter cream if you're a cinnamon pretzel lover like me. Mouth watering good. I've eaten there over 50 times and never had anything I didn't like. I highly, highly , highly recommend any of their products. read more

Can't beat the prices for the amount of pretzels you get. Like most pretzels they aren't too good the next day but day of they are delicious. Best thing on the menu might be the pretzel pepperoni roll! So freaking good! read more

No! No way! I never thought I'd be saying this, but I found a pretzel that exceeds The Pretzel Shop on the South Side. Ever since my first visit to Philly when I was eight years old, I fell in love with those pretzel street vendors selling those amazing crunchy, chewy, salty treats. Each vender seemed to have a different mustard. Didn't matter, I wanted soft pretzels. I remember my older cousin Frankie taking me to a place near Betsy Ross' house. A portly man, quick witted, W.C. Fields nose, white hair, reminded you of someone's grandfather. Frankie ordered two pretzels and the man squeezed the most amazing mustard on them. We sat on a stoop (Philly speak for steps) and shared a conversation about baseball and we downed those pretzels like they were the last meal we were ever going to eat. Sorry I got off the subject.... After working out at LA Fitness I needed some carbs, I saw the Philly Soft Pretzel Factory and pulled in. My mind was transported back to Philly for just a moment. These looked like the ones W.C. Field's sold out of his cart. I ordered one and went outside on the stoop and took a bite. Cue the harp and fade out like a dream sequence from the 60's TV shows. I was eight years old, Frankie was 17 again, still the same cheesy teen boy mustache, I was wearing P F Flyers, I had on a horrible striped shirt like I was on the TV show Zoom, and a mustard gold Pirates cap on my head. Frankie was showing me on a map where Shibe Park used to be, and how close we were to the Liberty Bell. We'd go there after we finished our pretzels. He wiped the mustard off my face, straightened my hat, told me he'd buy me a Phillie's cap and we walked to the car. Back to the present. It's amazing how a food, or a smell can take you back to simpler times, when all you had to do in life was pass your classes and do homework. The pretzels they sell here remind me of the one they sell on the carts in Philly. They also have Pretzel sandwiches and Pretzel wrapped hot dogs The real hot dogs with the natural casings. If there's no parking on the South Side, head over to Collier and hit this place up. If you've ever had one in Philly, be prepared to take a trip there in your mind. PS I still have that Phillie's cap. I need to call Frankie. read more

Members in my office occasionally bring in soft pretzels from Philly Pretzel Factory, and they did again this morning. Now, I am a FIEND for soft pretzels and what I have sampled from here ROCKS!!!! Always warm and oh so soft I am reminded of my bed. And they don't over use the salt like most concession stands you may run into at a sporting event. They have plain and cinnamon flavors as well as a wonderful variety of dips! They have: minis, rivets (they are like bite sized nuggets), pretzel dogs and sausage, and stuffed pretzels (think buffalo chicken or cheese steak!!!). What really makes this place stand out are customized shaped pretzels, in addition to their already unique shape that looks more like a chain link than the typical twist! I haven't seen any of these in person, but the pic on the website shows a collection of sea creatures, such as lobsters and crabs. They look really awesome! I bet customized pretzels would really be neat at a bridal or baby shower! I WILL visit in person and have a cheese steak! I WILL!!! Also look for their office deal: 50 pretzels for 15$ before 9am!!!!! read more

The pretzels here are so delicious and authentic. They're not like the ones at the mall that're just overpriced bread dipped in butter. Also, the service is always friendly and the owner/manager is so kind and will try to accommodate and request. I stupidly stopped in on a New Year's Eve (pre-Covid) and wanted to get a custom New Years pretzel. It was so busy I didn't think it'd be possible but the baker said, "Sure. 15 minutes okay?" So good! read more

I love this place! The pretzels are excellent and the prices are incredible! We now have our "go-to" snack to bring to parties and picnics. The 1/2 tray of rivits comes with two dips for $22.00! There are over a hundred of these little bite sized pretzels and they are made fresh while you wait in less than ten minutes. Can't miss for any function, it pittsburgh, everyone loves pretzels!! read more

Living very close to this place stinks! ;) Only because I want to visit more often than I should. The pretzels are always fresh, decently priced, and the employees are so pleasant! We regularly visit and order trays for occasions. Highly recommend! read more

As we all know during the pandemic, others can be not so helpful and looking out only for themselves. My sourdough starter recent went bad and I have been searching for yeast so I can continue to bake at home. After going to several stores only to find the shelves bare. I took and chance and called Phil Pretzel Factory. Scott answered and I prefaced the convo with a unique request, can I buy some yeast from you? Without hesitation he said sure, stop by. He could of easily said no and went about his day. This is a great example of help others during uncertain times and what it means to be an awesome human. Thanks Scott, your the best and wish you success. The pretzels are really really good. If your in the area, stop buy and grab some pretzels, support local business and most importantly say hey to great person. Thanks again Scott. read more

These pretzels are amazing and fresh, and the guy working could not have been friendlier! I will definitely go back again and again!!

If you enjoy going to a place just for them to ALWAYS be out of what you want this is the place. Not only do they false advertise on their menu and not give you everything that comes with the order but they will constantly be out of whatever you want no matter what the time is.... take it off of your menu if you don't have them! Like come on I worked in food and this was never the case. Will never return back here and I recommend you don't waste your time with this place read more

Love this place. Great party "gift" Took a tray to deep creek and it was a big hit and everyone loved it. Several people were from the D.C. Area and wanted to know if there were any close to them. Love the variety of dips for them, not a mustard fan so the other option are great. read more

First time to one of these pretzel places and they didn't disappoint. The pretzels came right of the oven and were delicious! We paired our pretzel with the cheese and it was the right choice second only to mustard. The staff was very friendly and they even threw in a free pretzel dog for Hot Dog appreciation day. I'd go back but we live a couple hundred miles away. read more

I love this place! They offer catering tray options, which I have used for work and family functions. They are always a hit! The service is fast, the pretzels are great! The cheese sauce dip never disappoints! I just recently tried the icing dip, and my office devoured it! So good! What I find most convenient is that they only need 10-15 minutes notice for a catering tray! Give them a try, you won't be disappointed! read more

Always a crowd pleaser bringing to parties. Plus, I'm in and out of there in a minute. Can't get any easier than that.

Excellent food and even better service. We stopped here after a terrible $70 meal we didn't eat. The girl at the front counter and the manager were so nice and recommended their favorite menu items, which we got along with a few other items. Everything was delicious and soft. The pretzels are the best I've ever had and very reasonably priced. We will definitely be returning here often. read more

The staff at this location is terrific! I live in the Philadelphia area and wanted to send a pretzel party tray to family in Pittsburgh over the holidays, but on the day of the party I discovered this location was "too far" to be eligible for Uber Eats. Mandy was able to find a driver for me and the tray was delivered just in time. Superior service. Thank you!!! read more

we love philly pretzel!!!!! bridgeville philly pretzel is the best it gets!! talk about friendly staff, yummy food, and quick service, am i right?!?!?!? keep on keepin on you fabulous people! well see ya again real soon read more

Dear Friends, Please support Philly Pretzels, not only are they excellent, but this company is a pround supporter of the South Fayette/Bridgeville Relay for Life. Thanks!!!!!!!!! read more

Love this place! Really great prices on soft pretzels! Lots of dipping "sauce" options to enhance your pretzel eating experience!

My husband brought these home the other day and they are out of this world delicious! I am sending him back for more on his way home from work today. Addictively good! read more

Normally love the place and while knowing it was busier than normal on NYE like normal I called to place an order, was told when I called no need to order there will be a "steady stream " of pretzels coming we out should be able to grab and go. No problem. Get to the location in bridgeville and see a line to get in the store again understanding go through the drive thru again a wait no worries. After about 30 minutes get to the window place my order was told I would have to wait another 20-25 minutes I asked why was told that they were busy which was understood but I was told that a "steady stream" and would be on and out. The young lady who waited on me said to her manager she was ignoring me cause I questioned the additional wait. Finally another young lady came in a huff to assist and handled my order I tried to pay but she wouldn't accept that was not my intention as I do purchase these for nearly all our parties however I may have to rethink being in the customer service industry for a good deal of my life it was odd how these group dealt with pressure and very off putting read more