Super fun place to go when you're craving soft pretzels! They have large pretzels, bite sized pretzels, pretzels wrapped around hot dogs, and lots of dipping choices! I ordered a pack of 5 large pretzels with a large side of nacho cheese. Reasonable price. Delicious pretzels. They have large party sizes for parties as well. The two young men behind the counter were nice and courteous. Can't wait to go back! read more

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The service was prompt and friendly. The pretzel bites were good, the bread was fresh and warm. You can choose the dip, the honey mustard dip was good. read more

How can I miss a taste of Philly in my own backyard?! This spot is a great little nod to the fresh made pretzels of good ol Philly. I got to chat up the attendant at the desk and she was extremely helpful letting me know about the options and when the next fresh batch would be out! I ordered a bag of 5 along with a spicy mustard, buttercream, and hot nacho cheese dip cups. Each of the dips paired nicely, but I would reserve buttercream for an unsalted pretzel. The salt + sweet were a hard pass on the tastebuds, but definitely worth a try! The hot cheese has a nice kick to it and the mustard was just right on the spice. The pretzels were hot, fluffy, and flavorful. The wait is quick and the service came with a smile. Would to back for more! read more

Philly Pretzel Factory - Menu board - Hot Dogs Near Me - Virginia Beach, Virginia

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Wonderful attentive service! Was Greeted with a smile and enthusiastic welcome and what can they get me ... though I had a coupon, didn't make me feel like hey you got to get mediocre service since it's free feeling...! Their pretzel dogs cone in either all beef or spicy sausage so I tried both. This seems to be a busy place that noon time crowd comes to. They have a huge "kitchen" that's open to all. You get to watch them make these delicious pretzel creations! They also offer 10% off first order of you check in on Yelp! read more

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I liked these pretzels. Not overly salty or greasy. the guy LOADED the box up and i got to enjoy them for a few days. Kept them in the box and would suggest wrapping that in a bag or big Tupperware. ANYWAY- pretzel dogs, pizza.... YUM. and i thought it was cool it comes with savory or sweet dips. CHEESE Was good. I tried a chocolate one and it was ok. Next time, i'd pick cinnamon. He takes card. no minimum. not bad at all and i plan to stop by soon!!! read more

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Philly cheesesteaks - OMG - off the charts. Mozzarella filled pretzel balls - totally outstanding with the marinara. Service was simply amazing - Owner helped carry our order to our vehicle. We live on Knotts Island and bought for the neighborhood - everyone was truly happy. Store is very cute, very clean and is everything you image a pretzel factory to be. Thank you - we will be back very very soon. read more

I have eaten at 2 or 3 different locations of PPF. Without a doubt, avoid the airport ones, they're not good. Downtown Philly, fantastic. In Virginia Beach, they are just as good as downtown. They prepare the pretzels in the facility, they are frozen and imported. When I walked in they wee giving out samples of pretzel cheesesteak. It's a round mini pretzel with little chopped steak and white cheese inside. They're so small that I could easily take down half a dozen or so. I got a salted with honey mustard to start. Hot, fluffy, not too much salt, and incredibly crispy. And the mustard and honey are so well balanced, I would use that dip with chicken fingers and french fries too. Second, I asked for an unsalted pretzel, which they made, it took about 5-10 minutes. I had that with the cinnamon dip. It was about the consistency of a struesel going on a cinnamon roll. Fantastic. They do have a butter cream dip as well, but I can't imagine going away from the cinnamon. There are two additions that would help. One is if they have a breakfast menu. I know they have it in downtown, but I can just salivate over the idea of a soft hot pretzel bun with bacon or sausage with egg and melted cheese! And also, how about a pretzel dog without the American cheese on the inside. read more

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The customer service here is phenomenal. We were greeted as soon as we entered and even chatted up with both staff members as we waited for our order. They told us about their catering and even gave us a discount card if we were to order. I really appreciated the friendliness to my children as well. They felt included in the conversation. The pretzels came out hot and fresh. Very fluffy inside with the perfect crunch on the outside. Their nacho cheese sauce was a great pair. It had a very small kick to it which I always love. This establishment was clean and had room for a family to sit bar stool style. They have great specials and deals. Would definitely come back and recommend. read more

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Been past this location a few times. We're on a pretzel kick so we swung by. Staff was patient and friendly. We got Philly bites, cinnamon sugar nuggets, and some regular pretzels. The Philly bites were underwhelming. Really dry and too expensive for only one bite. The nuggets were good. The dips were fantastic. Buttercream not too sweet and the cinnamon sugar was smooth and flavorful. Recommend the buttercream if you're debating between the two. Hope to try brownies batter or salted caramel next. My son gave the regular pretzel a thumbs up. read more

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The pretzels are great. Also ate the pretzel dog and pretzel Philly Cheese Steak with American cheese. All were very good and very reasonable price. read more

Excellent pretzels every time I go. I grew up in Philly and love pretzels and these are just like home. The owners James and Tonya and the rest of the staff are all great people. They also keep the store spotless. read more

Got a "TOO GOOD TO GO" surprise bag. Great deal on the app. Got a nice variety of items and dipping sauces. Wish more business would participate. Staff are very friendly. read more

Ordered pretzels with dipping sauce and the food was hot and tastes excellent! Service was fast and very efficient. Ambiance was clean and very inviting. I found the staff to be accommodating at all levels. I will be going back for more this week. read more

I stumbled across an advertisement for these guys on Facebook and decided that I had to have pretzels right then! Called, sold out. Super bummed! That should tell you how good they are right there! Called the next day, had a great conversation with the owner, and placed my order for pick up. 50 pretzels (don't judge, we delivered some to our huge family), and four packs of dips. The place is small, but clean. The owners are super friendly. They're from NY so the pretzels resemble that taste (my favorite!)! Everything is made fresh there. The staff is also super friendly and helpful. These pretzels were no joke! So good! And it turned out that getting that many ended up being perfect since we went through about 15 in the first 30 minutes. (Quarantine calories don't count!) They do a random special, 25 for $10, which is a pretty awesome price, while blowing other pretzel places out of the water. You can't beat the deal or the taste! We'll be going back pretty soon! read more

Saw this little place from outside as we went to get koi fish. And what a delight this place is. As the norm now. The place is take out only. But the area is very clean and well organized. I just never noticed the place up till now but it is a great treasure. Their boxes and materials are very cute and neat. Yes. They have pretzel cheese hotdog and cheese pretzels. The cashier gave us little bites of pretzel as we waited and that was delicious. Our order finally came and It is very tasty. We also got pretzel dog that looks so good we ate before remembering to take a pic. We'll be coming back here again. Soon. read more

Philly Pretzel Factory - Cheese Steak Bites. Our new obsession. - Hot Dogs Near Me - Virginia Beach, Virginia

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Very first time coming here and wound be the last. Very good customer service. Jack is very helpful and very nice guy especially after finding out while talking to him that they donated lots of pretzels various hospitals for nurses week. I'm just Glad that they back open. Thank you very much read more

Philly Pretzel Factory - Got my pretzels - Hot Dogs Near Me - Virginia Beach, Virginia

Maybe we had the wrong pretzels or needed a dip but other than being fresh, I was a tad disappointed. Perhaps if I hadn't been addicted to Auntie Anne's pretzels already I wouldn't have gone in with the impression all pretzels are like AA's. These were crunchier that other soft pretzels I'm used to. Just wasn't impressed and nothing makes me want to go back. The visit does make me want to visit AA and get my fix. read more

This was my first time coming here. My mom and grandma were hyping it up so much so i decided to try it. I was hesitant at first because some places make the pretzels way too salty. But she let us try one and i'm glad she did because i would have never known if i should spend the money or not. The owner is a very nice man and keeps his store clean and appealing. He was welcoming and wholesome. We got cinnamon bites , cheese steak bites , and the pizza pretzels. The cinnamon ones could use a little more cinnamon but they were pretty good. They have a good selection of dips to choose from for the bites. Next , the cheese steak bites were pretty good ! Lastly , the pizza pretzel was soo good. I'm currently still enjoying mine but it wasn't too salty or anything, nice and fresh and it comes with marinara to dip it in. Overall i enjoyed my visit and plan to come here more often and send my friends here to try some stuff!! read more

I'm late visiting this place and after my first visit yesterday, I have no excuse why I haven't stopped by sooner! Nice staff, clean restaurant, and awesome food-that's what we all want right? Well Philly Pretzel Factory has it all! Tried a sample of everything, the large pretzels, rivets (pretzel bites), cheesesteak filled pretzel bites, and the all beef pretzel dogs. Every single item was delicious! Used the nacho cheese dipping sauce and it was so good with the pretzels. It is a little spicy so if spice is not your thing at all go for one of the other dipping choices (they have six options I think I counted). Looking forward to going back for the catering options for work and church. The young man at the counter let me know it only takes them about 30 minutes to fill a catering order so that makes it even easier to grab a bunch of pretzels! Glad I stopped in, definitely plan to be back on a regular basis! read more

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It was great. Pretzels actually tasted like a Pilliy Pretzel. Worth the trip from the Ocean Front.

My go to for pretzels. So good, they are eaten before posting. My mini was dragged out the house today to run errands with me during the COVID 19 lockdown. Breakfast was here. One order of mini cheese steak pretzels. I ordered a sampler for later. The cheese steak pretzels were gone in 10 minutes. The sampler was snatched up because of the cheddar and nacho cheese dip for the pretzels. Hot dog pretzels for breakfast and I am enjoying the pepperoni pretzel for lunch. Forgot to tell it was freshly made. Everyone was masked up behind the counter--if they were not, I would not have been back. Order a sampler. Or something larger if it is more than two people. You will not be sorry. read more

Good place for soft pretzels for quick snack. They were warm and good size. Been waiting for place like this to open.

The skinny: The Standard Pretzels are average. The frozen Mango Lemonade is a glorified slurpee. The service is poor. Mustard is above average. Pizza Pretzel taste like a bagel bite. Philly Cheese steak Pretzel is a pretzel hotpocket. Let's face it. You don't go to these types of places to have your food-world rocked. You go here for a savory-salty-sweet pretzel fix. The memories of warm pretzels, hot mustard and good times bring you back. That being said, most pretzel places are 3-stars at best based on food quality. This place isn't an exception, and flirts with subpar. Where these places can make up for it are in the area of customer service. Being a new location I was sure to ask teaser questions to provoke a conversation with staff but was met with vague non-descript answers. Not only were my questions greatly ignored, but we were treated poorly to boot. Upon attempt to purchase some dipping sauces after realizing we needed some post pretzel purchase, two were grabbed, and before we could move 2 feet from the counter to return to the line that formed the manager sharply exclaimed, "Those are not free!". My S.O opened her hand to reveal cash to make the purchase. Seriously? We just purchased $20 in pretzels during your grand opening, this attitude towards customers is highly unprofessional. For this and lack of customer service from our cashier I'll be removing a star each from an otherwise decent experience. YMMV but I might not return based on poor service. I would strongly suggest customer service training. read more

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This draft has been sitting since July 2018 and we are in March of 2019 but the memory is still crystal clear about my experience. Who knew I'd rate a soft pretzel establishment with 5 stars?! Reason being is the staff and I'm assuming the manager named Jack. Jack is one special fella. When I called to place an order for my birthday, he was not only just helpful, he was so personable and friendly, and best of all efficient and patient with me. I couldn't decide what to get but he helped me by explaining what the platters consisted of. He even gave me recommendations with sauces/dips and helped me order the right amount according to my guestlist. When I finished my order, he gave me a heads up that on July 20th they were giving away free soft pretzels if your name is Tammy and the variations of its spelling. I told him that I missed coming in for the name Aidan/Aiden, which is my son's name, but he told me to bring him in when I pick up my order and he will gladly honor the offer! It doesn't take a lot for me to be impressed and I totally was. So upon pickup day, he remembered me and asked if Aidan came with. I sadly told him no because I left him at home with chores to help set up my party. He looked disappointed and said "aww, maybe next time" and I understood and made my way out the door into the torrential pouring rain. I had to pull my Jeep up to the curb because it was a bit too much to carry esp in the rain - I ordered a large party tray and a box of pretzel nuggets. One of the employees graciously ran out to help load my order. Just as I was about to pull off, I saw Jack running in the rain with a bag in his hand and it was 3 pretzels for my Aidan!!!! I was so surprised and thankful and he wished me a happy birthday before running back inside. That was so kind and thoughtful of him. Jack is awesome and I can't wait to order more pretzels this coming birthday! read more

Philly Pretzel Factory - The 3 free pretzels for my son. So hot and fresh! Thanks, Jack! - Hot Dogs Near Me - Virginia Beach, Virginia

So excited they are open!! Fresh, warm, soft, salty, yummy pretzels. Just like Philly. So glad we went today and can't wait to go back. read more

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Maybe I came on a bad day. Everything was old honestly. Both items I purchased weren't fresh or close to it. Especially the cinnamon bites, those were consistently hard on both edges. I should have went back for a refund but I just threw it away. read more

Philly Pretzel Factory - Dry room temp Cheese Steak Bites - Hot Dogs Near Me - Virginia Beach, Virginia

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The only way to describe this pretzel is "meh". It's fine, but definitely not better than other pretzels you can buy at the mall, food cart, etc. I found the pretzel to be denser than I like for a soft pretzel. I also had the nacho cheese dip, but wasn't a fan. On the bright side, the pretzels are affordable. I got 3 pretzels, a drink and dip for just under $7. read more

Philly Pretzel Factory - Hot Dogs Near Me - Virginia Beach, Virginia

First time at Philly Pretzel Factory. The pretzels were so soft with just enough of a crust for the perfect bite. We got the sampler so we could try a little bit of everything. It came with pretzels, pretzel dogs, cheesesteak filled pretzel pockets, and 2 sauces. Everything was fresh, just the right amount of salt, etc. Wish there was one in Chesapeake, but will come back to this VB location! read more

Stopped by spur of the moment. Was very very clean and staff was so sweet! Pretzels of course delicious.

The staff was very friendly and helpful despite the covid situation. The older gentleman gave us samples of the frozen lemonades so we can decide on what flavor to get. He even gave us the idea to mix the flavors. The pretzel dogs and frozen lemonade were good and we definitely stop by whenever we're in that shopping center. I definitely plan to try the steak bites the next time we stop by. read more

They have party trays, pretzel cheesesteaks, and pepperoni melts. Good place to stop by for a snack. read more

Philly Pretzel Factory - Pretzel box and lemonade slush - Hot Dogs Near Me - Virginia Beach, Virginia

Great pretzels that don't break the bank and they have the best dipping sauces! definitely recommend stopping by.

Why-oh-why isn't this famous!! For ever a time Auntie Anne's should be jealous .. its NOW! Customer Service was amazing! Dear Virginia Beach tourist- check this place out read more

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Stopped by today with my son for lunch. Pretzel dogs were great! Cashier was helpful and attentive. We will definitely be going back!!!

Yum! Swung by today and picked up a snack for us. The employee behind the counter was very helpful in explaining the different products and choices. I noticed that they support local schools, and he shared that the owner is really into supporting the community. Completely awesome. To top it off, the pretzels were terrific, too! Clean establishment, friendly employees, delicious food, reasonable prices, plus community support? Five stars from me! read more

If I could give this place a zero stars I would. I walked in today with my husband and my daughter was very excited to get pretzels. We were so shocked to see that three out of the four staff members were not wearing masks properly. One worker was not even wearing a mask at all. We quickly left as soon as we could. I feel bad for the people doing curbside pick up today for the Super Bowl not knowing this read more

My son was so happy that he was going to get 3 pretzels for free and yall close at 6

Do NOT go here. It is very unsanitary!!!!! The cashier handling the food was using the same gloves to pick up the pretzels and handle the money. After confronting him about it, he admitted that he did not change his gloves and has been using the same ones. Right after handling the money he went to go get more pretzels to put in the oven holding them with his BARE HANDS. Didn't even stop to wash his hands before for handling the food. Very disgusted and never coming back. Corona or not it's simple protocol. read more

One of the best pretzels I've ever had, definitely top 3. Easy to access, and the employees are very nice, and greeted us with a smile. Super nice, great service. This is a 5-star restaurant, and if stopping by VA it is a must visit! The pretzels are very good sized, and the pretzel dogs are delicious. read more

I enjoyed the customer service that was given from the time my husband and I walked in. We had samples to try. We place a party tray order which was less than $50. That Philly Cheese Steak Pretzel is the truth. I Highly recommend this place. I'm homesick for more. read more