I visit my son a couple times a year, since he lives here. I decided to try this place. I was a little confused how to order at a window because none were open. I realized there was a door leading inside. The young woman who took my order wasn't the warmest and seemed a bit impatient with me. Service didn't take terribly long. My burger was good, but I'll ask about mustard for near time. Fries were hit and delicious. I was tempted to try a milkshake, but skipped it. My son says their shakes are amazing. I'll go back again and test his recommendation. So, yeah, service was okay but not super friendly. Food was good. read more

A small rocky road is like 2 scoops. Just love it. Service is counter with bus your own table. Local owners with teen crew. read more

Always a fun nostalgic place to stop. Ice cream, milk shakes and hamburgers with onion rings. Yum.

Delicious burgers at a small price! You order at the window and they call your name out pretty fast for as busy as they always are! You can sit inside or outside it's a great little small town burger joint! Will definitely be back! read more

Phil's Frosty - Single regular burger! - Burgers Near Me - Shady Cove, Oregon

IT SUCKED!!!!!! I work customer service since I was a teenager. I was trained to always smile and greet the customer..not ignore and get treated like crap but the little girls that work there need to learn how to NOT be, well you know. Not once but twice i was treated like crap. NEVER AGAIN!!!! One star because I have too read more

Breakfast was good. We got an English muffin sandwich with bacon, a croissant sandwich with sausage, and pancakes. The pancakes were huge! There were two girls working. They were very friendly. The wait was a little long, but there were only two employees so that's not a big deal. The prices were higher than the picture here but still very reasonable. read more

Its gone downhill so much. Food isnt good, service is lacking over half the time. The milkshakes aren't milkshakes they are icy and unfavorable. read more

From out of state visiting the area. The family and I really loved the ice cream and shakes. The ladies taking our orders were very sweet. For just being two working they did their best to provide quick service. There was covered seating outside and some seating inside. Great spot to enjoy some simple ice cream. read more

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This place is absolutely amazing! The tacos are to DIE for -- seriously some of the best we've ever had! Me, my family, and dogs, and I will definitely be coming back soon! Thank you read more

Well there the food expensive not good flavor take like 11/2 to make a hamburger the only thing they keep the place open is the ice cream the service bad not to said HORRIBLE they don't really care about the people is a lot of travel people to come here because is the only place there read more

My husband and I were on a road trip vacation, saw this little dairy and decided to stop for ice cream. We were super surprised and very excited about our little (BIG) ice cream adventure . It was also DELICIOUS!! read more

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Great food, very friendly service in lovely Shady Cove OR. Outdoor covered seating. We really loved sitting out under the shady area watching the cars meander by and chatting with the locals and tourists alike. read more

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Always good food and delicious ice cream. We always make it a stop on our way to ride our play in the snow.

My husband and I stopped in for the first time, and each had a SMALL ice cream cone. I put it in capitals because there is nothing small about the two huge scoops that you get! Great value for money. The two young girls working the window were very friendly and efficient even though they were extremely busy. Will stop in again next time we are in Shady Cove but probably will order the baby cone as I couldn't finish my small one. read more

Came here on a Sunday, and had an awful experience. After an awkward wait outside and looks back and forth because they had a sign on their door, they finally took our order. They then proceeded to forget the cheese on a cheeseburger, and the banana in a banana chocolate milkshake. They overall just seem to have young staff that have no idea how to be nice to customers nor do an accurate job. Disappointing because it wouldn't be so bad if someone there actually had leader/ manager experience and would clock the other workers. read more

The burgers were delicious and the cheese fries taste just like they did 10 years ago. Milkshakes are absolutely tasty ... huckleberry cheesecake. Portions good for the price. Nice young ladies were pleasant and helpful. read more

No. It's all no. Price, no. Customer service, no. Wait time, no. Just a huge no. The only thing I can say that's positive is that the roof didn't collapse on me. read more

I visit Oregon almost every year for a camping trip about 15 miles away from Shady Cove. It's a yearly tradition to stop by Phils and grab a bite, because it's usually it's pretty good. We came in to get food, spent 35 minutes and over 60 dollars on 2 meals, 2 shakes and a side of onion rings. The food was ok. I can definitely go somewhere cheaper and better back home, but it's ok for the nearest food place near a campsite in Butt-Fuck Oregon. It's also stuff that could take like 15 minutes to make at home When we came in, there were 4 girls working at the main counter. 3 of which were doing a good job, but one of them had absolutely no customer service whatsoever. She ignored me and my girlfriend for about 5 minutes while she sat on her phone. I heard one of them talking about how one of the girls was new, but like...cmon man, customer service is a must at any establishment. Just smile and wave lol. Tbh the inside was pretty dope. They got arcade games, a nice old school interior, and semi-comfy seats. Tons of bugs tho... read more

It's your standard roadside burger/ice cream joint that will satisfy your cravings during the hot summer months. We had burger combos followed by a big mound of chocolate soft serve. Easily accessible, adequate parking, and standard roadside offerings. read more

Some pros and some cons to this place. Biggest pro is price. This place is CHEAP. only a few dollars for basically anything on the menu. We ordered a couple burgers, cheese fries, tater tots, and ice cream. The burgers are tiny so I understand the price. Very comparable to a McDonald's or other fast food burger. You have to pay extra for tomatoes which is kind of weird. On top of that I paid extra for avocado and there was hardly any on there. So little that at first I thought they had forgotten... I ordered the 1/2 plate of cheese fries and it was HUGE so I cannot imagine what a full plate is like. They were awesome though, especially with the fry sauce. The ice cream was umpqua brand and bomb, but no surprise there! Service was okay. Nothing too spectacular but the job was done! read more

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Aug 9, 2024 The young girl behind the counter was RUDE, Disrespectful and had a Nasty Attitude. Where is the Owner ??? Or at least a Manager To say the least there needs to be training for Customer Service !!! Definitely some authority figure to monitor and guide the employee. Your Employees Represent the Owner And I would like to believe the Owner Cares how their employee ate treating their customer. In addition allowing your employees to wear clothing so short and skin tight that shows every body crack and crevices is unprofessional. Is this a Burger place or a Brothel ? Our Family lives in Shady Cove and has eaten here often. Your Milk Shakes are the Best. No matter how yummy, it is definitely Not worth spending another dime in support of your business if you continue to employee such Rude girls. Very Disappointing Experience. read more

Good burgers and fries. We stop here after spending the day at the lake in the summer.

Decades past Phil's was a must stop for the greatest burgers and fries and still is. But today's service is the worst. Waitresses come and go but are they hiding or just don't care. Courtesy is no longer an option. I'm ordered my usual burger and fries. Waited 15 minutes then checked on my burger. Gal looked at me like I was stupid, looked on the counter, there it was. She had set it there and forgot it. So I had a cold burger and fries. Not the first time. I've been there during the heat in past years 20 people waiting, ordered, and out in 5-10 minutes. Now I go on to Carl's Jr in Eagle Point or if going to lake, Trail Market past Shady Cove. read more

Service is absolutely terrible these days, workers have zero respect and will gladly call you slurs, bad names, and curse you out audibly in the back after you place your order. Extremely disrespectful directly to your face. This place needs a full re-staff, I have never experienced service this despicably awful for daring to place an order for 2 sandwiches 30+ minutes before posted closing time. Do not come here, you will get cold food and even colder service. read more

great banana shake. came here after going to lost creek lake for a burgy and fries and shake, really hit the spot. just wish they had a drive thru :) read more

Before the lockdown, on a visit to family in the San Francisco Bay Area, there was sufficient time in June 2017 to fulfil a lifelong quest to see Crater Lake. Unable to persuade other family members to join, I ventured as a solo act and travelled by car via Klamath Falls. For the return journey after a successful visit, I decided to take Highway 62 back toward Medford on what still holds as the longest downhill span of motorway I've ever encountered. After perhaps 40 miles of coasting, watching the dusk quickly come, and getting quite famished, I saw the lights of Shady Cove ahead and glanced to the right to see a very bright, welcoming pink burger joint that looked like something out of the 1950s. Upon closer inspection, it was a vintage diner with a rustic rural down-home setting that reminded me of a much better version of Foster's Freeze. Having felt hungry and unwell before, Phil's Frosty was a perfect oasis with a menu to die for. I was spellbound enough by the burgers. However, the choice of milkshakes and ice cream flavours was enough to make your head spin. I was a kid in a candy store - almost quite literally - gorging down a double burger, a black cherry milkshake and a sundae. In recollecting this lovely trip with family, the image of Phil's Frosty in hot pink came back into my head, hence the tardiness of this review. As a supporter of small business and with the fondness I recalled of this visit, this was a venue whose recognition I wanted to give kudos to. Phil's Frosty gets a hearty transatlantic endorsement and hopefully another visit if I can drag others along on a second visit to Crater Lake. read more

Food was awesome. Counter people were not friendly. Could have been a bad day. Shake was epic!!

I think it's pretty sad that us local people can't call in orders anymore when it's busy, and then have to wait 35 min when we go in. I asked what the reason for the phone being off on Wednesday morning when I was trying to place an order before I took my daughter to school. In my opinion whether it's busy or not the phones should never be shut off. What if an elderly person was trying to call in an order because they were unable to be out for long periods at a time? It's more convenient! Staff is "ok" but some of us local people would rather call in orders rather that wait in a long line with tourists. read more

Excellent food and great value for your money,a little slow but they are usually pretty busy

We always stop here on the way somewhere. This place gives the hugest scoops of ice-cream. They are offering outdoor seating. Or you can take your order to go. It seems they make each order individually so if there's a line, be prepared to wait... But it's worth it!!!!! read more

Phil's Frosty - a car parked in front of a fast food restaurant - Burgers Near Me - Shady Cove, Oregon

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Food I've eaten there is mixed sometimes very good sometimes just so so. The service is much the same sometimes friendly sometimes not so much. read more

If you are looking for a sweet treat near the Rogue River, check out Phil's Frosty. They offer soft serve and he dipped, along with a variety of different shakes, candy mixed ice creams, and floats. Large portions with fair prices. read more

Phil's Frosty - a car parked in a parking lot - Burgers Near Me - Shady Cove, Oregon

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Love this place. Thankfully, they were open during during the pandemic. My kids have grown up there.

Sadly they are under staffed like so many businesses now. That might be okay, if the food was great. We only had milkshakes so that's all I can review - they had no flavor. read more

Stop by Phil's Frosty for some tasty and delicious sweet treats. The have Umpqua ice cream in cups or cones. Their soft serve looks great and it comes in vanilla, chocolate or swirl!! And yes we stopped by on a very hot day so the ice cream definitely helped cool us down! Got some burgers and fries as well! Overall great ice cream and food!! Tables available or take your order to go! read more

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Customer service has gone to trash. The three young ladies running this place care more about entertaining their boyfriends than taking care of patrons. Food is ok, but prices are very high, when considering how long you have to wait. Half our group got food, half didn't, and we were told to step aside and wait for other people who showed up after us. I'm done with Phil's Frosty. This is no longer a great place with cute diner ambiance. Just a big pink disappointment. Won't be returning. read more

Exactly what we expected and were craving..mostly fried food and shakes! Ordered and got our food/shake in less than 5 mins. We witnessed several Karens complaining about the service?!! One lady had a fit because her ice cream was so big that it tipped over when she was eating it. They gave her a new one and she blamed them for making it too big the first time () We had a great experience. Would 100% come back! read more

**ONLY GET.....Ice cream and shakes. **SKIP THE FOOD! I should have listened to other reviews.... it was a rip off The lemon bar Ice cream was wonderful and the peanut butter shake was as well. However it needed 30 mins to soften up to get it through a straw. -One star was for the food..... 3 stars for the frozen products.... read more

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I came here for their huckleberry cheesecake ice cream but they ran out. :( However, I got the blackberry and brownie (small size) and it was good! Also really cheap for the amount of ice cream received. $3 read more

Phil's Frosty - Small blackberry and brownie - $3 - Burgers Near Me - Shady Cove, Oregon

I love stopping here when I have a craving for some yummy comfort food, but today was the day I swore I would never return!! My husband and I stood in line for 10 minutes while the girl up front was chatting with her boyfriend I'm assuming. She didn't notice the huge line behind him. (HE DIDNT EVEN ORDER ANYTHING) he was just a body in the way. When I finally got to order I had ordered a milkshake for my husband, I payed with a 10 and the girl at the register had run out of ones and fives. The girl at the register asked if it was okay with my change being in quarters and dimes and I said "no thank you, I would rather wait til you got big bills". The young lady that was helping me rolled her eyes and turned to her boyfriend and continued chatting while everyone else behind her was working hard! I got my change after 5 minutes of waiting..... 15 minutes rolls by and someone comes out and says their machine is broken so we couldn't get the milkshake. IM SO IRRITATED. It's like they hired a group of snotty girls from the same high school and stuck them in the same building to help people. It doesn't work. I won't return until they hire nicer people that know about customer service. read more