Gabriel helped out so much. He was very friendly and professional. He helped with our phone upgrade…read morefor my mom and added 2 lines to my account with ease.

Came here during the week after Christmas to buy the iPhone SE with ATT's prepaid service, which…read moreI've used for several years. I had called earlier in the day to put the phone on hold and the employee seemed pretty harried, so I knew to expect a wait. When I arrived, the store was packed and people were sitting everywhere and waiting. The store also had a funky smell, like stale food or something, definitely should have been using an air freshener in there. There weren't any employees at the entrance, so I had to hunt down an employee to sign in. After signing in, I waited about 45 minutes to be served because, as far as I could tell, there were only 3 employees on the floor, which is a ridiculous example of understaffing for the week after Christmas. I didn't mind the long wait and might have been sympathetic, but all the employees were totally uncourteous and I felt like I was an annoyance the entire time I was there. If the iPhone wasn't deeply discounted, there's no way I would have wanted to purchase anything at this store because the customer service was atrocious. When I was finally waited on, the employee didn't even address me and started to unpackaged and set up the new phone. I had to ask him and confirm the price and model and plan. He was looking off in another direction the entire time he was helping me and did not make eye contact or give any impression he was paying attention to me or what he was doing. He never asked if I had questions or needed help setting up the phone. I was switching from Android and this was my first iPhone, so I really would have appreciated a little more information - instead he just slapped in my sim card and shooed me out. If you care at all about customer service, do not come to this ATT store.

This review is for the Liberty Ave location in Bloomfield…read more It's currently July 2025 and in December 2024, I dropped off an old pixel 6 of mine because the battery expanded in my hot car. I was told they'd look at it and let me know next steps. I was told I'd need to leave a deposit and I'd hear back. I received a call the next day, wherein a voicemail was left letting me know they'd have to order a battery and it'd arrive in 5-7 days. I never heard back. A few weeks later, I called for an update and was told that they couldn't find my phone but could see the work order and that they'd call me back. No one called me back. I called a month later and was told the same thing and that I'd get a call back. Nope. No call. Oh, by the way, when I "paid a deposit", I was actually signed up for a subscription for Asurion Home that I wasn't made aware of. I cancelled it, but not before I was charged. I visited the store today, as it's clear no one cared to call me back. The manager let me know they likely recycled it after 3 months. He said someone would have called to let me know. Spoiler: no one called me. I, however, did call at the 3 month mark and no one said a word to me outside of letting me know they'd have to keep searching and would call me back. And even though someone said they could see my work order when I called, today I was told there was no work order. I really don't know what to think. Was it deleted to cover tracks when they couldn't find my phone? Did one of them steal my phone and delete the work order? I mean, wtf is happening? From my perspective on the outside, I have to assume the employees either have a min amount of people they need to subscribe to Asurion Home, or there is some sort of credit they receive (it looks like I'm not the only one this has happened to) and the person who I spoke with did so without telling me. Regarding my phone, the manager says it was probably recycled after 3 months and that he couldn't help me. He said to call corporate (which I just did. They asked for the work order#, but that was apparently misplaced along with my phone). His recycled-at-3-months argument is nonsense as well, as my phone went missing after a few weeks. I needed the data on the phone and planned to do a data transfer (per the employee), so I didn't need the phone. It was a phone that wasn't in use. But now the data is gone, along with my phone. This really blows for me. I'm pretty upset and I feel like I won't be helped. So yeah, don't go here unless you're interested in a surprise subscription to Asurion Home and being out the cost of a phone.

EVERYTHING COULD IMPROVE!! Charged me for a $200 battery that was in warranty and should have…read morebeen free. Battery "lost" in shipment from Dell. Now I have to pay. One month in repair at Cranberry Township store and they will not provide documentation to prove they even ordered the battery from Dell and a tracking number to show it was lost. "Against corporate policy to do so." Take your electronics elsewhere! This company uses sham tactics!!!!!! Spoke to Corporate at Asurion and believe it or not they offered me a $25 check to settle this $200 issue!!!!! Told them they could do BETTER. Said I could have just picked up my computer and sent it to Dell myself to settle but how the hell do you do that if you have no proof of Ubreakifix's order for replacement battery under warranty and a tracking number to prove it was lost in shipment??!!! All which "corporate" says is not permitted under their "policy" worse yet they try to upsell me on an Asurion maintenance plan!!!!! No on your life! RUN DONT WALK!

Terrible service anytime I come in there is only one person working and will not even acknowledge…read moreyou until he's done with the person he's working with. I just came in to drop off my old iPhone (which is something that should only take 5 minutes and ended up waiting over half an hour). 3 other people waiting in line. Very dissatisfied with this store. They need to hire more people. Would not recommend.

From the owner: AT&T, serving over 81 million wireless customersread more

I submitted a request for a quote/estimate on their website. I really appreciated them offering 3…read moreoptions for communication preferences. I was pleasantly surprised to receive an all inclusive cost estimate the very next day. The price was more than reasonable. Once I arrived to drop off the phone to be repaired, I was greeted with excellent customer service and effective communication. When the repair was completed they notified me it was ready for pickup. When I returned to pick up the phone I was happy to see that the repairs were perfectly executed and the phone was like new. Greatly appreciate this repair shop. I will absolutely be coming back for all of my electronics repair needs.

Just getting my phone back from repair after it being dropped off of a balcony and thrown in a…read morepool. Triple D fixed the whole thing. Their customer service was outstanding and they updated me and kept me informed of all my options throughout the whole ordeal. I'll never take my phone anywhere else.

Best coverage in area and the cheapest plans with unlimited internet. Very good service and helpful…read morepeople

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Indiana store today.

The service and follow through with the selected plan we chose is deliberately misleading - to call…read moreAT&T customer service and get anyone from America or someone who speaks fluent English is unheard of from this company, as soon as the phone is paid off, never again will we support AT&T... absolute never again, even with receipts they refuse to help. The parent company is only out to steal from its constituents, and feels the general public is not smart enough to see the schemes they pull...

This review will be the end of my cell phone drama (at least until I need to purchase another one)…read more I was just out and about on this fair day and decided I would give AT&T another shot to redeem their self. I walked in here, better prepared, and went straight towards the phone I wanted. Within minutes Pat, by far the best sales associate here, approached me and asked if I needed any help. After telling him what I needed and what I wanted, we were ready to take care of business. Being a longtime Apple iPhone user, and in that lucky crowd that was grandfathered in for unlimited data, Pat didn't try to persuade me to drop that feature. In fact he took the time to go over what I wanted in detail, unlike the store in Altoona. He covered all my questions and took the time to make sure I was set up to walk out of the store with my new phone ready to use. While he was setting it up he didn't try to up sale me on anything and did not continue to push. He was very easy to talk to as well. It goes without saying that I got my phone that day and will definitely tell people to come here if you are in the area.