I'm using this facility to recover from surgery. It's in a great location and scheduling is easy…read morewith early morning and evening hours. Amy is a great PT and I recommend her and this location

The GRAND of Dublin is a fantastic facility! It's always very clean and the staff is friendly and…read moreattentive when I visit. There is a wide range of activities and entertainment provided to their residents and I feel as though everyone goes above and beyond when it comes to care.

Unfortunately, this location doesn't need another meeting, another pizza party, or another…read moremotivational speech--it needs accountability, competent leadership, and a complete cultural reset. I am a current employee of The Grand of Dublin. For privacy and safety reasons, I will not identify the department I work in. What I will say is this: If my own parent, grandparent, or loved one needed long-term care today, I would NOT choose this facility. That statement alone should speak volumes. Before I address the problems, I want to recognize the people who continue to carry this building on their backs. There are incredible aides, nurses, kitchen staff, Activities, Housekeeping, Maintenance, and other employees who genuinely love these residents and go above and beyond every single day despite being overworked, understaffed, underpaid and unsupported. I would love to recognize each of you by name, but I won't because I don't want anyone to face retaliation. You know who you are, and the residents are fortunate to have you. Now for the hard truth. One of my biggest concerns is Memory Care. These residents deserve dignity, compassion, stimulation, and opportunities to engage with others. Instead, I watched opportunities become increasingly limited,due to them not being allowed to leave their units. The Activities department consistently created meaningful events, and they deserve tremendous credit for bringing joy to residents despite the obstacles placed in front of them. What disturbed me even more was hearing certain employees openly say they "hate" the very residents they are paid to care for. Healthcare is stressful. Everyone has difficult days. But if you've reached the point where you resent the vulnerable people depending on you, it's time to step away from this profession. I also personally observed residents waiting extended periods after using their call lights. That should never become normal. Residents deserve to be treated with urgency, dignity, patience, and respect--not as inconveniences. The building itself is beautiful. Families walking through the front doors will probably be impressed. Unfortunately, a beautiful building means very little if the culture inside it is broken. There is far too much gossip, finger-pointing, favoritism, and unnecessary conflict between departments. Instead of working together, people are often blamed for problems they didn't create while the real issues continue to go unresolved. That doesn't just damage morale--it eventually affects resident care. I also want to acknowledge the kitchen staff because I personally watched them receive unnecessary disrespect while simply trying to do the job they were trained and expected to do. What I could never understand was hearing employees openly say they "HATE" an entire department because they didn't like how certain procedures were being handled. That isn't professionalism--it creates division, destroys teamwork, and ultimately affects resident care. I heard those comments far too often, and no department deserves to be treated that way. Could the food improve? Yes. Could organization improve? Absolutely. Could additional training benefit the kitchen? Of course. But here's the part many people seem to ignore: every single department could benefit from additional training. No department is perfect, and no department should be made the scapegoat for larger operational problems. Respect is not something employees should have to earn based on their job title--it should be the standard. Housekeeping, Dietary, Nursing, Activities, Maintenance, and every other department all play a vital role in caring for residents. When one department is constantly blamed or disrespected, everyone loses--especially the residents. I also witnessed what I perceived to be unequal treatment of some African American employees and employees being encouraged to leave paid 5-star reviews. Fairness cannot be selective, and trust cannot be bought. Respectfully I cannot recommend this facility to anyone looking for a safe, respectful place for their loved one.

I was impressed with the cleanliness of the facility as well as how friendly all the staff members…read morewere. The therapy team was very helpful and provided great care as well!

I came here a year ago after having a stroke. since then I've learned to walk again and now have my…read moreown apartment. They treat you like family here! It's a wonderful place!

The staff here are very friendly and patient with each client as they push them to strengthen…read moremuscles for greater independence. Yasmine and Tina are just two of the staff that stand out for their professionalism and expertise. They bend, twist, (lol) and drive you as far as you can push yourself to get stronger, but never to the point of pain. They give "homework" assignments so that you can continue some of the exercises and movements on your own. From the young ladies at the desk (Fiona and Lacy) who greet you upon entry and process you in, to the therapists who always meet you on time for your appointment and escort you to the physical therapy area. The facility, including restrooms, is immaculately clean.

They do a great job communicating with your surgeon, assessing your progress and pushing you…read morewithout injuring you. Appointments are met on time by a friendly staff. Scheduling is easy.

Willow Brook Christian Home Assisted Living Facility is a highly recommended facility and home for…read moremy mother and family. Our family researched and visited assisted living facilities in the area, Willow Brook Christian Home Assisted Living provides all-inclusive and comprehensive care. My mother was having frequent falls and losing weight prior to moving into the assisted living facility. The personal and compassionate care from each and every staff member has helped her regain her strength, independence and provides her with a great outlook on her future. The staff goes above and beyond in caring for my mother's needs daily. Finding the proper care for your family member can be overwhelming, but as a family, we know she is receiving the best care from Willow Brook Christian Home Assisted Living team.

Nursing homes are not a lot of fun, but some are better than others…read more This place is considered one of the best as far as nursing home and rehab centers are concerned. It's clean, friendly, and well staffed. They've got fishtanks, birdcages and dogs are allowed to visit. It's actually a fairly pleasant place to visit. If you have a loved one who is elderly or recovering from a serious injury consider Willow Brook Christian Home. Check with WBCH early and often because they run at full capacity and it's a challenge to find an open spot. Parking is in the back of the building.

I was here after I fell and broke my leg! I have enough metal in my leg that I can't walk in and…read moreboard a plane without being questioned! The care I received here was better than I expected. I had heard from former patients that they were recommending Mill Run Rehabilitation. The care from not only the staff, but the doctors and therapists were also very supportive and encouraging to me. The Physical Therapist and Occupational Therapist had me out of bed and worked with me to get me up and moving when I didn't think I could do anything yet! I was very sore from my surgery but with their help, was up moving long before I thought I was ready! The administration was friendly and worked with me to try to get a few more days to work on using the steps in therapy to be able to get into my home. Unfortunately, insurance did not agree and I had to leave due to the fact that I would not be covered by insurance any longer. I was discharged from Mill Run and I was ready to move home! There were also activities for the residents to do as well as groups that come in and have different activities for them to participate in! Since I was there near to Christmas, some of the entertainment was geared toward the holidays. The only complaints I had would be about the food. On weekends, there was less food on the trays with no desert and very small portions. On a few days, the food was very spicy and very little taste but heat. I wondered about the senior population and the amount of spices that were used! My only suggestion was to try to get more staff to work so that everyone is properly cared for. The staff l was fortunate to have were incredible! It would sometimes take a while longer for them to get to me, but they were always there as quickly as they could be! Thanks Mill Run for the care I received!

My wife spent a week in there and the care was far below sub-par, her meds were ALWAYS late (she…read morehad knee replacement) the Dr's orders were ignored, the staff was rude beyond belief, if it were possible to give negative stars I would. I have been in touch with our family attorney, and we are bringing a case for them to be shut down for good.

Please do not take your loved ones to this facility. my…read morebrother fell out of his bed 6 times trying to go to the restroom because nobody would come help him & he was a fall risk to begin with. No Alarms to let them know he was getting up after the first fall would have been the thing to do but i guess if the rude staff wasn`t around they wouldn`t have heard the alarm either. I was there visiting last Friday evening and I couldn`t believe how scarce the staff was and when I did find a staff member he was about as uncaring as they come. Never again, this place is horrible!!

It is a great place; staff are helpful and Always want to make sure everyone is happy and their…read moreneeds are fulfilled.