Bad place. Cook not good. Chowmein was like sugared dish with soy sauce. I upgraded an order of beef Mongolian with chowmein and all was nothing but the noodles and oil. Everything else was oily and disappointing (2 chicken dish, monggolian beef, chowmein/s). To be fair the fried rice, wonton and crispy dumpling was ok - that's the one star for me. I hope management make an improvement with better training of the cook and do better on quality cooking with fair serving, otherwise nobody will come back to this place. read more

It was my first time ever coming to pick up stix so I had no idea what to order. Scott D helped go over the menu with me and gave me recommendations. I ordered the house chicken with chow main and it was delicious. As I sat to eat I noticed the restaurant was very clean and you hardly ever find that in fast food restaurant. While eating customers came to pick up their to go orders and Scott knew them by first name! Now that's customer service. read more

My wife, daughter and I went there this Sunday afternoon for lunch. We had been there in the past and never had an issue. However, today's visit was a train wreck. It seems that the menu has changed and several items were no longer available. The one family who arrived before us said it took 28 minutes to receive their order. It took 30 minutes for the party who ordered after us to get their food. I suppose we were lucky because it only took 22 minutes to get our two combo plates. Once the food arrived, it was dull. I don't know how they managed to make it any less flavorful. The portions were skimpy and certainly not worth the 22 minute wait or the $15 we spent (without drinks!), Now, I have had positive experiences at this location in the past (hence the two stars), but the quality has been going downhill. One manager, whose name I regretfully cannot recall, has always been cheerful, polite, and accommodating to requests. However, one lone employee does not make the restaurant. We won't be coming back. read more

My first time trying this place and I must say everything tasted really great. Nice and clean and excellent customer service. The gentleman who helped us even stopped to ask my daughter's doll (whom we put in a high chair for fun) if she needed anything. Too cute. Will definitely be back. read more

It was my first time trying this place out and Scott at the register was super nice. Such a welcoming environment. The food came out quickly we had salmon and bourbon chicken and it all tasted super fresh. read more

I'll add another star because in my desperate hunger.. I went here yesterday and ordered their House Chow Mein.. And oh boy.. it was good.. House Chow Mein and a side of Cream Cheese Won Tons.. I'm sooo craving it again right now! read more

First time here , the service was great but the food was horrible it was to expensive for the amount of food you get .. I ordered the Kung Pao Shrimp and I got 3 in my bowl plus the stomach flu I doubt I'll be back read more

Scotty always hooks it up. Basil noodles with shrimp and broccoli. Delicious!!! Quality and quantity can't be beat.

Stopped in and ordered because the food is made to order. Ordered shrimp chow mein. 3 small shrimp found, sauce is sugary and noodles overcooked. Probably made to order because the few prechopped veggies were crunchy. Will not go here again. read more

Service was good. I got the Thai chicken curry which smelled and had the taste of shrimp more than curry flavor. Disappointed since I went out of my way to go here. The one where I live closed down and I had wanting to go again it was so good. Kinda ruined it for me. If I wanted shrimp it would have been good, it was spicy how I like it. Just not a shrimp fan and really was in the mood for Curry read more

The great eating place is located above the 210 freeway, on the East side of the street. The interior is clean and well decorated. Once inside, the cashier was friendly and took my order. This location offers the standar soda fountain drinks and fresh brewed ice tea. I ordered the house chick with veggies and brown rice. The food came out within a few minutes. The food was hot and taste great. I will be going back when in the area. read more

Very well run. The guys are friendly and kindness exudes from them. Attention to detail. Super clean bathrooms. They seem genuinely glad you stopped in. read more

I met a friend here who phoned in his order. On the phone they told him it will be about 15 minutes, when he got there it was about 15 minutes after his call, they told him it will be just one more minute. He didn't order anything special just the bourbon chicken with no sauce and brown rice. We waited 10 more minutes then when he approached the counter to find out what happened they said they just accidently gave his food to someone who just ordered food. (Hope they didn't want sauce),and we waited almost another 15 minutes. When he finally got his food all the lady could say was sorry, no rebate on his order or nothing. The reason I gave it 2 stars instead of just 1 was because the food (when we finally got it) was descent. read more

We showed up at 8:15 today, which is a Friday. The door says it closes at 9:00, but the door was being locked as we were entering! Employee said they were closed! There was another car waiting to order, too! Not okay! You just lost at least $100 in orders. read more

I ordered wonton soup and paid extra for additional wontons. When I got home I noticed that there were only a few wontons in the container. I called the pic up six to ask about it and I was told that they do not put wontons in their wonton soup. If you want wontons for the wonton soup you have to pay extra. Then I was told the medium soup gets one wonton and the large gets two. I paid the extra for the additional four wontons. This is crazy. I will not be back. read more

Don't eat here. I had a feeling they undercooked my chicken and I was right. I was sick the rest of the day after eating this food. Ruined my entire day. Never again. read more

We absolute love eating at Pick Up Stix. The food is exceptional but most of all Scott the manager is so welcoming and enjoyable to talk too. He makes everyone feel like family. The restaurant is always clean and the meals are prepared to perfection. We met Chris today and he fits in perfectly. read more

Pick Up Stix's Mongolian Beef is awesome! Although I'd recommend going to a different location than this one. I've picked up food here on at least four different occasions and the quality, freshness and portions have varied greatly. If you're in a hurry then call ahead and still be prepared to wait. Also, check your order carefully. You'll have to ask for plates (they box the food in Chinese to-go boxes), plastic ware or chopsticks, napkins, soy sauce, and pretty much anything else you may want with your food. The staff may not like you scrutinizing your order or asking for things you'd expect to have when you order food for takeout. The customer service could stand some improvement but who cares if you're just picking food up. read more

There's a Pick Up Stix where I used to live in San Diego. But I'm not talking about that one... I just had high hopes for this location... I was very disappointed. The food was a little cold and chewy. It was close to when the store opened, so perhaps I got the leftovers from the previous day. But they forgot part of my order and I ended up waiting quite a long time for my food. Maybe it was my intense hunger that arose while waiting, but my portions seemed smaller than my other Pick up Stix location. Other yelpers seem to like their experiences...So my advice? Don't come in the morning! read more

The prices are high. They don't have combo meals. I understand that each item is cooked to order but what if you are just one person that wants a couple of flavors? I don't want to spend over $20 just to have 2 flavors of food that doesn't even include rice and chow mein. To top it off, the food isn't even that good tasting for the price. Panda Star and others have better taste and combo meal pricing. Even though it's not "cooked to order". read more

I love Pick Up Stix. I enjoy Chinese food, but it often makes me feel sick, not here. The food is always warm, yummy, and the staff is always friendly. 5/7/14 I ordered to-go over the phone, when I got there I realized that I had forgotten to ask for white rice. The manager gave me some, on the house. Although I cannot recall his name, he was a young white man. He was very friendly and gave me extra fortune cookies, like I asked. And the employee who was helping me (she had a nose piercing), often does and she's just as friendly. I always go here for my Chinese food needs. read more

No lunch trays were available. Half the food was gone and no one was cooking. Had the walnut shrimp with chow main and this was hands down the WORST mean and service I've ever had. Such is the doomed social worker looking for a quick lunch between calls. YUCK and never again! read more

Idk why people hate on this place, panda won't even consider having a tofu option, they're the real haters. Lol the food is made to order and oh so delicious. It's kept pretty clean inside and workers are always friendly. Never had to wait longer than 15 minutes for my food. The house special sauce is so addicting. And they have my favorite chili sauce in the to go containers. read more

Ok so I ordered at 5:35 and at 5:57 I'm still waiting. Went to the front since the guy who came in after me and ordered already was called for his food. I go to the front and ask "um wondering where my good is since the guy who just left ordered way after me." Oh what's your name. My name is Felicia. She says Alisha, "No it's Felicia but she apparently out Alisha." It's sitting on the counter. She never called my name. She called the guy after me nice and loud twice. Like seriously. Thanks a lot. read more

Great food and clean place! My order accidentally was wrong and Scott was excellent at making it right. I very much appreciate his courteousness. Top notch service! I love curry! read more

I love Pick Up Stick and this is the first time I come to this location. Location was empty and the cashier instead of greeting us saw us walked in and started talking to the cooks. The girl prepping the food was picking her nose and instead of going back to wash her hands, she was in front of the food when that happened and started grabbing food with her hands (no gloves) at that point I decided to leave this location. read more

This review is not for the food, which is always good. This is a review for the awful customer service. I placed an online order through Yelp for pick up. The person who picked up the food didn't double check the order. Come to find out that a meal is missing. I call in to get a refund on the meal because I can't drive to pick it up. First I'm asked to wait and placed on hold then disconnected. I call back and explain the situation. The young lady continually tells me that I didn't order two kids meals and without warning hands the phone to someone else after I continually tell her that I have a copy of the order showing two kids meals and the total $. A young man, I'm assuming the manager, gets on the phone and tells me over and over again that I was only charged for one kids meal. That is not what my receipt says. He proceeds to inform me that the restaurant prints up a different order and that their order only showed one kids meal so I was only charged one meal. First of all, I have no proof of this since my online receipt accounts for 2 meals and they did not give the person who picked up a copy of "their" receipt. All this guy kept saying was "but you didn't get charged for both". But but but and maybe...maybe a half assed apology is all he can muster. How does that make it ok?? I wasn't given what I ordered and I have no proof that they only charged me for one meal. So now I have to contact my bank to confirm this and I have a kid with no meal. I explain to the guy that it sounds like he thinks because I wasn't charged I should be cool with it. He says well no you didn't get your meal BUT you didn't get charged. Crazy! He says "I'm trying to be nice to you but if YOU'RE GOING TO BE LIKE THAT". Whaaaat?? "I'm trying to HELP you but can give you another number." I told him what poor customer service this is. There was no "Im sorry, how would you like us to resolve this", which I told him and all I got was a long silence. He finally asked me if I wanted to make the meal so I could go buy it. Let me think... NO!!! I'm off to check my bank account. Smh! read more

Pick Up Stix Fresh Asian Flavors - Chinese Near Me - Fontana, California

Really hate coming in and they don't have what you want second time I have came in and not having chicken.. Really for dinner I can understand stand if it was late. At least offer a free soda to pass the time to make up for wasted time . next time they don't have chicken I will walk out ..... read more

Pick Up Stix Fresh Asian Flavors - Chinese Near Me - Fontana, California

I usually don't review but today's experience makes me write this review and I won't come back even I am hungry and no where to eat!! The worker or iDK probably the owner took my order through the phone and I know that I bought with coupon but he didn't need to be ignorance and rude! The order that I got was not the way I want it. I said it clearly that I want it caramelized and extra sauce that option are listed on the online order so I wasn't wrong if I asked for that. And I didn't get a cup for the drink that I already paid of course I asked and what did he asher me "I AM WORKING ON IT!" . I definitely never come back again. read more

The food is great but i have to leave two stars because the person who served us was so rude. First he got the order wrong and when i told him he goes " nah you trippin".... Beyond unprofessional. read more

I'm rating the excellent service I just received. A lady in front of me was rude af and the servers kept their composure. Way to go!!!

The food was horrible and made me feel like I was gonna throw up. Wontons were gross and the honey chicken was too sweet. The soy sauce was even sweet. Never coming here again!!! The only good thing was the service. The employees were very friendly. Panda Express is better than this place. read more

Customer service is extremely poor. Standing at the front door in the heat a few minutes before opening, then 3 minutes after 11. Eye contact was made when I first walked up so I know he saw me. I assume that he is the manager. When he finally opened the door he said absolutely nothing. When I ordered he said it would be 15 minutes...guess they were not ready...what a shock. After he announced that my food was ready he said nothing, not thank you, not a word, turned his back. I can see why this location gets such poor reviews. Make the drive and patronize another location. This is the Fontana location on Citrus just off the 210 frwy. read more

I ordered from a large order of food for delivery. While ordering online through Grub Hub, I requested the dishes with fried rice not to include peas and carrots. When the order was delivered, it had peas and carrots. I called Pick Up Stix and was told I can't customize fried rice on deliveries, but only in person. I explained that I have been doing this in the past with no problem, which I was told that the chef shouldn't have done that. I was told I can bring the order back for correction, but I asked would I be charged and was told the order was already made so they couldn't do anything about it. I have been eating at PickUpStix for the last 3 years, which we have never ordered a meal that wasn't at least $45.00+ dollars. They have just lost a loyal customer. read more

Another solid 4 star review. Always clean, always fresh, and always good. I usually order nothing more than house fried rice (which contains beef, chicken, and shrimp BTW), and the oft mentioned cream cheese wontons. I know there are a ton of good things on the menu, and one of these days I'll try them but for now, the rice and wontons are sublime. The staff are reasonably friendly, and more importantly efficient. There definitely doesn't seem to be anyone standing around bs'ing like you see in some fast food joints. read more

This has been the best experience ever at any restaurant! The manager Scott was AWESOME! Smile on his face and very friendly! He welcomed us in and welcomed us back! I am so blessed by Scott and his team! We just moved into the area so to have someone welcome you is great! Thanks Scott! read more

It was my first time here and I loved it! Food is fresh with great flavor. Customer Service was great! Clean facility. I will definitely be coming back again. read more

Had a great experience here. First time eating here didn't know what to order but the manager Scott pointed out some options and they were very good. I had their orange chicken very tasty. Will keep going back because of the great customer service and tasty food. read more

The tofu lettuce wraps were excellent and they even gave me a couple extra lettuce cups when I asked. I always get firecracker tofu and it was very tasty. It has a sweet spicy sauce. I asked for it extra crispy and I think this is the most crispy/best firecracker tofu of any Pick Up Stix locations in California. I can't understand why some people didn't like this place. I will be back when passing through on my next trip. read more

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Wow, first time at Pick Up Stix here at Sierra Lakes in Fontana. The customer service and atmosphere is top notch just like the food! I ordered garlic shrimp with brown rice and it was delicious! I will definitely be back with my family! Rhank you fir the enjoyable dinning experience! Ai glad I didn't go to Pa__ Exp____! It's always nice to find a place you love after "checking it out"! read more

Pick Up Stix Fresh Asian Flavors - Hand dipped fortune cookies hand delivered.. - Chinese Near Me - Fontana, California