I stopped at this Pick Up Stix and got the Pad Thai there, by that night I was stricken with HORRIBLE food poisoning and have been feeling like wet duck run over since. It was a lovely restaurant but I'll be sure to never return for the sake of my aching body and head. Luckily my mother only had a taste of it so she didn't get it as bad for Mother's Day. Skip this place and pick another. read more

This is one of my favorite place! Pad Thai and Thai Coconut Curry TOP! The stuff is really friendly and ordering online is super easy and food is always ready on time! I am gonna miss this place since I am moving soon! read more

Great food. I loved the fried rice! Exceptional service. Clean restaurant with clean restrooms. Nice decor. Everything tasted fresh. Much better than most fast food places. read more

I should have just turned around and left when it took over 10 minutes to just place our order. After placing our order, we got our drinks and went to our table to wait, and wait, and wait. We finally managed to stop the only person that seemed to be delivering food and ask where our dinner was. He showed back up with our food a few minutes later and was full of apologies. He said he told the manager, and that she would be doing something for us. Nobody ever came over, or even looked in our direction. The food here is not worth the very, very long wait. This is a very poorly run operation . read more

If you want better fast Chinese food then go to panda express. Not saying that panda express is good. They claim to have award winning taste but the only thing they should claim is most overrated. China should be offended by the food this restaurant puts out. Makes me hate all Chinese food. Let me also add, it is over priced. read more

This was my first time to this place, as well as to any Pick Up Stix. Unfortunately though, it will also be my last. The food was decent, but the portions were small, and the staff weren't that friendly. Also, the restaurant was kind of dirty! It was just around 3pm, so it wasn't busy at all, and they could have cleaned up during that time. I talked with another customer there, and casually commented on the small portions. He told the manager about it, along with the fact that it was my first time there. Instead of apologizing and trying to make it right, the manager said, "Well, he could have ordered the dinner portions" right in front of me, without addressing me at all. I'd pay a little more for any of excellent food, excellent value, or excellent customer service, but this place had none of those. read more

I guess the problem with reviews is that they can be all over the board and that certainly appears to be the case here. I like this place. To me the food is very tasty and the service is great. You see coupons which gets you two meals and one drink for around $10 which is very reasonable. I find the place very clean and we come here often even though I live in Canyon Country. They have recently started delivery service within a 15 mile radius. read more

HORRIBLE PLACE! I've been coming here for 2 years. Last visit there were 4 people in the place, 2 lunch specials took 30 minutes to get and the spring rolls another 10 minutes. TODAY I get my lunch and the "house special chicken" was the debris at the bottom of the barrel and it was drenched in the sauce. My spring roll wrap was raw, I took it back and the 2nd one was raw too. When I took it back THE COOK YELLS AT ME FROM THE KITCHEN!!!! "IT'S VEGETABLES" and he waves his arm at me like I should go away!!!! BEWARE BAD FOOD SCREAMING COOKS!!! read more

So, the next evening I went back in to the restaurant. I was greeted BY NAME, with a smile, and welcomed back. I was puzzled because it was not Crystal. "No, I'm not Crystal", she said. "I'm Samara." WOW! Samara was obviously there the day before, and had heard some of my interaction with Crystal, but I was pleasantly shocked and amazed. Well done! And, as usual, the food was wonderful. Good food, great service, and new friends. What more could I ask for? read more

So, the first thing I would like to say is customer service is key. If I don't receive good service, it doesn't matter what the food tastes like. With that said, I would like to take a moment to commend Asia. She was the absolute best and took ownership for my incomplete order. She rang it up correctly and charged me appropriately, but the two ladies preparing orders last night fell short and gave me an incomplete order. For their mistake, Asia apologized on behalf of the company. When I returned to the store, Asia greeted me warmly. She is the perfect example of greatness in food service. I cannot say the same, or say anything positive about Cheyenne who informed me there was nothing she could do to correct the problem except call a manager (off for the day).Cheyenne never apologized, and actually scowled at me for requesting a correction on the incomplete order. And because of Cheyenne's poor attitude, we will not return to Pick up Stix. But thank you for having Asia there to help you out. read more

Felt like I ate a bowl of salt. I reviewed the comments and see a lot of people complained about how salty it is!!

Ordered takeout with my boyfriend! Food was really good! Staff was very friendly! Thank you! We will be back soon! :)

My family and I ordered the family meal yesterday. As we were standing in line the supervisor, Cody?, was waiting on another customer. He showed her his phone, that had a coupon and she rudely said print it. He looked confused and she pointed to a computer and again said print it. No offer of help just plain rude. When it was our turn we got a different cashier who was actually helpful and pleasant. After our food came I noticed the Bourbon chicken we ordered was cold and upon further inspection was pink inside. After trying to get the attention of the supervisor I walked up to the counter. I explained that the chicken was cold and under cooked. I was met with a blank stare by none other than Cody. Then she asked if I wanted something else. We ordered an orange chicken. Cody kept giving us an angry look like it was our fault her cooks can't cook chicken properly. I don't think she realizes that under cooked chicken is dangerous. I would be worried if I served someone pink chicken. One of the employees brought over the replacement dish and was apologetic. Even as we left the restaurant she ran outside apologizing again for the bad chicken. I think she should be the supervisor, not Cody who never said one word to us after asking if we wanted a replacement. That's bad customer service from a person who is supposed to be in a lead position. As for the food, this restaurant has become no better than Panda Express for more money. Actually, Panda Express isn't too bad for the price. The orange chicken that we had was too salty. The pot stickers tasted like they had been put in a fryer instead of pan fried. They were hard and not very good. Fresh Asian Flavors. I don't think so. It seems odd for a place to be as slow as they were on a Saturday night at 6 pm. in a such a populated area. Wonder Why? read more

LOVE the food! So delicious and the customer service was great too! But honestly... The house chicken and chicken dumplings are to die for.

I'd never come here before but the food was excellent! The service was very efficient and easy. There was one employee whose name was Cheyanne that helped me and was wonderful. Can't wait to come back! read more

I am a regular customer (10 years or so)...The staff is always helpful and professional. Not so much today. Short on help so the order got screwed up. I can deal with that. However, there was no apology and they seemed "put out" that I would question the "screw up". 3 stars because the food is always good and the service is usually pretty good. read more

I have been to this location dozens of times. My family likes the food. We usually do take out. The online app is good. The restaurant was recently remodeled and is very nice and clean. Our favorite meals are Grilled Bourbon chicken, and Pad Thai chicken. The staff is very nice and I have never been disappointed. Thanks and Keep up the good job. Mark from AAMCO Santa Clarita read more

I've never been to a Pic Up Stix before and as we traveled north, we stopped here. At first I thought the prices were a bit high, then I actually went to a couple of the other places to eat in the immediate area (a café, NY Bagel shop w/things to eat - not just bagels, etc.) and actually returned to Pic UP Stix; The Cafe was VERY busy and long line and good looking menu, but . . we wanted to get on the road, so . . went back to Pic Up Stick. I actually chose the Thai Chicken Salad which was VERY good and also large. It was two meals for me for sure! And .. taking that into consideration, it wasn't expensive. My husband thought it looked very good, also. (He never eats lunch - just a huge bfst and huge dinner.) I was greeted pleasantly when I approached the counter; I guess my bottom line is, better training of staff is needed EVERYWHERE. They just sort of pop new people into positions and let them learn as they go. I'm all for learning as you go AFTER some basic training. I asked the cashier who had greeted me a question about one of the selections; "I don't know." She didn't attempt to get an answer. Anyway, I ordered the Thai Chicken Salad as shared above, and it was fun to watch her make it, carefully following the diagram. It was very good - with lots of chicken. I also liked the peanut dressing a lot. We would love it if they would offer brown rice also - so much more nutritious! So . .I'd come again - read more

Good food at a good price. A little inconsistent both on food (runs from good to fantastic!), service (sometimes fast, sometimes slow) and personality (friendly to who peed in your Wheaties). Still, I keep coming back. If you want tasty healthy Chinese food, this is where to come. read more

Going to lunch here is always a good choice. I usually go here on mondays and am helped by Andrea and Anisa. They know my order by heart (curry chicken!) and it always tastes great! The cooks are great and so is the service. This is great if you want something healthy and fast on your lunch break! read more

They have rally good food when your looking for a step up from Panda Express.

Cheyenne - I hope that's her name - was amazing to us. Very patient and was a very uplifting energy to end my very stressful day with.

Relatively Expensive, slow service, messed up my order and charged me extra. Go to panda express and save yourself the money and time

Stopped off here on my way home from San Clemente ca, hoping to get a container of fresh shrimp. Wow what a disappointment!! First off it was freezing cold inside & the customers sitting around eating were the employees!! I got a round of weird blank stares....creepy! The girl behind the counter had an attitude with her black rimmed glasses I was expecting her to snap her gum and twirl her hair. Instead she looked at me strangely when I asked for just a container of shrimp! They serve just chicken in a container! Oh no she said " we can't do that! Every thing in the container is counted! Really?? I should have just walked right out of there but I settled for that ridiculous carton of 5 small shrimp, 8 yucky carrots & 20 rotten onions in a horrible gruel that is meant to be sauce! I really wanted to throw it at the girl behind the counter! But I had to remind myself that I was a grown woman who made a terrible mistake when I stepped into this place!! Never ever again! When did the rule to stop pleasing customers come into effect?? read more

Decent spot for a quick bite, not the most impressive tho. Ive been to other pick up stix that were better. Food wasn't that fresh, although still fairly tasty. Maybe it was an off day. Not that bad, but there are many other near by places that I would probably choose first. read more

The girl working cashier tonight was so incredibly rude... Not to me, but to the couple who ordered after me. They walked in at 8:58 and she refused them service even though legally they cant close till 9 or after. After they told her the time she tried to say the computer closed her out and that she cant get into it. They asked if they could speak to the manager and very rudely she said SHE was the manager. After they pushed a little further she finally admitted she could take there order but only if they pay card. I was completely shocked that some one who is a manager of an establishment would be so deliberately rude and give so much attitude to a customer for no reason. Yes it wasnt aimed towards me but i felt for the couple who were basically getting death stared and pushed out there door by this girl. I still enjoyed my delicious food! But watching the manager(if she truly is the manager )be so crude to them is why im giving them 1 star. read more

so yummy ! i love their food ! great service ! fast food ! i love the edamame & pad thai ! i love it so much

The firecracker tofu is to die for. It's crispy and slightly spicy sweet. Tofu lettuce wraps are tops, get the tofu in them fried instead of steamed and ask for 6 lettuce cups instead of the 4 that comes with it. Every visit the food is consistently good. Staff have great attitude, must be good managemenrt read more

I eat the gluten free coconut chicken on brown rice with veggies. A nice option for those of us who cannot eat at Panda Express . PUSticks offers gluten free soy sauce , which is key. read more

First time here, food menu looked good, food is decent. When you come in there is a sign that states sign up and receive a free order of cheese wontons and alerts, which I did. When ordering, I told the lady, she asked to see my phone to verify. I paid and while eating I looked at the receipt and noticed that they had not credited me for the cheese things, I walked up and asked. The girl stated no, the girl who helped you is new, that promotion is for the next time, I told her she asked me for my phone to verify, why would she not say something when we ordered, we would not have ordered as some came with my kids meals, which we opted to switch as we were ordering some. She was unapologetic and just said sorry. I understand people are new, but if the trainer is STANDING next to them and they also not say anything that is BS. Really hate poor customer service, be polite, find a solution, maybe apologize sincerely. I don't know, but it truly annoyed me beyond belief, and to top it off we did not even eat them. read more

We showed up as a giant order was being placed at the counter. When our turn came the girl took our order quickly and was very nice. We knew it would be a little longer than usual just because. Our food came and was perfect. A little bit later the manager stopped by our table and apologized for the wait on our food and gave us free cheese wontons. Great food, great service. read more

Very bad service....I walked in around 8:05 pm then it takes 25 minutes to get my order wonton soup and house special chicken. Highly not recommend!!!!!! read more

Great food. Fast but as good or better than a sit down and wait restaurant. The cashier Maria B is very attentive. She realized we are sharing so she provided two plates and utensils and we did not even have to ask. She smiled and is a very warm and pleasant person, made our day after a 6 hour drive from Davis .. thank you read more

House Chicken is to die for. I get or every time and am never disappointed. Good food, textbook "service with a smile", and good ambiance. Writing this review has my mouth watering waiting to get back for lunch today. read more

Horrible service, it took forever to get our food. Then the food wasn't even that great for the price, I could have cooked the chow mein myself with top ramen and the teriyaki chicken is honestly better at Panda Express. Left extremely unsatisfied. read more

Not really all that great. I've been here probably a dozen times and wonder why I keep going back. If you want cheap and quick Chinese take out you're better off with Panda Express. If you want a bit more "proper" Chinese them grand panda is the place to go. New moon is better as well. read more

I've always loved coming to this location and the food is always great and the service is well UNTIL TODAY... The shift leader at the time was VERY RUDE to the cooks and seemed very frustrated with her customers. They were BEYOND busy but people need to understand . I worked in kitchens before and it's intense. The cooks are not at fault , they were kicking ass back there and she seemed to not be appreciative of their hard work. I confronted her about it(nicely) and told her she should speak to them in a better manner, especially her being the lead. She agreed but once my back was turned she decided to make a rude and smart ass comment of what I told her I believe her name was CODY . .. Not setting a good example for her other co workers!!!!! read more

I have eaten at pick up stix three times now and I have enjoyed each time. The food is great and affordable. The customer service is also a big part of why I keep going back, the employees of the restaurant are extremely nice. read more

I tried the fire cracker chicken yesterday for lunch. I got it for the lunch combo special and came with steamed rice. Portions were very little and price was too high closer to $7 with tax. I would anytime go for Panda Express over Pick up stix. The chicken though was very tasty but a bit high on sodium. read more