I preordered a watch and went to pick it up 6 months later. The lady that helped me looked annoyed…read more(I am guessing because she probably doesn't get commission for helping me). She had the biggest fake finger nails on and due to the store policy, she had to peel off all the plastics off of my watch (to prevent reselling she said). She probably left several micro scratches on the watch while doing that because of her fake nails. And what I wrote above so far wasn't even the worst of my experience. Apparently, I was supposed to bring the original credit card I gave them 6 months ago when I pre-ordered the watch(?). I was not told this at all. All they told me was that a credit card was required for them to process the preorder. During the 6 months, I had to cancel and have the card reissued due to a fraudulent transaction (unrelated to this purchase). The lady asked me for the credit card which I no longer had. Then she proceeded to indirectly accuse me of doing something illegal thru her body language and facial expression. That's how I felt anyway even though she did not directly say anything like that. I had to talk to someone in the back (I assume it was a manager) to sort this out (all she had to do was to check my ID and run the transaction onto my new credit card). This was about 4 years ago. I totally forgot about this horrific experience until today (I saw a wrist watch on TV and it randomly reminded me). Avoid this place. They also dangle Rolex watches in their display when they don't even have any for sale to public. Also who are they to tell me what I can what I cannot do with my watch? I am not even a reseller and I thought it was very out of line for them to require to peel off the plastic protectors. And if this is a requirement, the workers here shouldn't be allowed to have long fake nails either. They are lucky I am not picky about little scratches. Places like this totally got me lose interest in watches. I guess I should thank them for saving me thousands last 4years. Btw, I took the watch and got the bracelet resized at their Bellevue location. And they totally butchered one of the links while removing it. Even this, I will add that they are lucky, I don't care too much about things like this. The only good thing from all this was that the watch is beautiful and I still wear it frequently. It was a gift for myself for turning 40, which this store almost ruined.

Bought my mom an omega constellation many many years ago so thought I'd try my chances at a Rolex…read moregiven the current demand. Have been waiting a while but the staff has been nothing but professional and friendly unlike other locations I've been to. Will, Nina, and Antonio have been amazing. Hope to get my watch soon.

Love love love the ring Dan created for me!…read more My fiancé and I came to Dan with a couple of pictures and some ideas we had difficulty expressing. Did I say I love this ring? I had never had a custom piece of jewelry done, but we weren't finding exactly what I wanted for my engagement ring. Thankfully, Dan was patient and willing to tweak and twist and perfect the idea I had in my head. He created the perfect ring for me! I love it. Thank you Dan!

AND THEN the OWNER took apart my sapphire and diamond ring to add (the gold) to a piece of jewelry…read morethat I was having them make, and they didn't put the gold FROM the (WEARABLE) ring in my bracelet, so they handed me back a sapphire and diamond ring that was taken apart, and the gold (ring) not added to my NEW piece!! Dan just told me that wasn't his problem! Do not trust these guys!!!

Tyler is amazing! I walked into the store and he immediately welcomed me and helped me with getting…read morea work order in place for one of my rings. He's always so helpful and so friendly! I always receive such excellent customer service when I walk into the Southcenter Kay's Jewelers store. This is the only store we will shop at.

Quality customer service and have been happy with all of the jewelry purchased. Really good…read morewarranty, cleaning, and inspections. Really like the upgrade program as well.

If you have jewelry pieces or rings that need repair or sizing, run, don't walk to Jay Lauris…read moreJewelry. The owner, I think his name is Robert, is wonderful. My husband and I brought 2 rings in and asked him about sizing them for me. One was my mother's old wedding ring and the other was my original wedding ring that I had lost one of the diamonds. His quote for sizing my rings and replacing the lost diamond was unbeatable. He sized them perfectly and my rings, especially the one he replaced the diamond in, looked beautiful!!!! I cannot recommend this sweet man enough to work on your jewelry. He stays plenty busy, be patient depending on how much time it may take, it's worth it.

Walked in needing a watch band swapped out and they did it right away, owner was incredibly…read morefriendly. Would absolutely go back for other watch needs.

We went to Jared to choose my future daughter in-law's engagement ring (she wanted to choose one…read moreherself) yesterday. She had a very clear criteria: - platinum - lab-created diamonds - a leaf-like motif The Hungarian lady there sat us all down for 55 minutes, telling us that white gold is the way to go, showed us diamond or two, kept telling us that platinum is hard to get and it'll take 6 weeks or longer to get a custom ring. After 45 minutes and 3 or 4 inquiries of the prices of what they're recommending, she kept giving us all sorts of reasons why she couldn't give us a price because "it's not so simple". Then I asked whether the diamonds she's been showing us are lab-created, the lady said "oh, I didn't know you didn't want a real diamond!" in a very condescending way. Then she asked for my son's contact information including his address and phone number. I intervened and told her that's unnecessary since we're not getting any information from them. She then asked for my son's address and phone number, which I immediately shut down since they weren't giving us any information. When we said we wanted to visit a few other jewelers before making a decision, she suddenly produced a nearly identical platinum setting and claimed she could get it made in under six weeks after all. She also insisted that "they don't make lab‑created diamonds that small - they're SO CHEAP it's not worth it," which is simply untrue. On top of that, they kept pushing us to open a store account and take out an 18‑month payment plan to get a $500 discount. Why would anyone take out a loan instead of paying in full just to get a discount? It felt shady. To make everything even more uncomfortable, the store was boiling hot. We were sweating, there were zero other customers on a Saturday afternoon, and the employees were just chatting among themselves. The whole place felt like a time capsule from a 1980s used‑car lot -- high pressure, low transparency, and a complete waste of time. We left and went to Shane Co. around the corner. What a difference. The associate there was fantastic. She took us to a dedicated platinum section with dozens of options, showed us a wide selection of lab‑created diamonds in every shape and size, and - wait this - everything had a price tag. No games, no pressure, no mystery pricing. Sigh, I wish we went to Shane Co. first! Needless to say, my son bought a ring his fiancée picked out, paid for it, and walked out happy and content. Looking back, I wish we had gone to Shane Co. first. The contrast was night and day. Jared felt like a sales trap; Shane Co. felt like actual customer service.

I've been in the jewelry business for years (sales, diamond, design), and after leaving the…read moreindustry, needed to find a place for new purchases and repair. Jared's at Southcenter is the BEST. They do their own custom work In House, along with working on my previous pieces. I've also shopped their online site, buying pieces then customizing them with my existing loose stones. They have never let me down. Great prices & service. They're the only ones I can recommend without reservations.

I've come here quite a few times to have broken jewelry repaired/resized, and it has always been a…read morelovely experience. The pricing feels very fair.

They designed a beautiful inital ring. I've had it for more than 30 years now and still get…read morecomplements on it. Looks as beautiful today as it did when my husband placed it on my finger.

Stoppe by this store just bc I can't find any of my Diamond studs. Came in the store was greeted by…read moreChristi. She was very patient and helpful to help with spending my money lol Yes got the pair of studs and a single plus a hood rolo chain Thank you Will be back

Staff told me that a ring I brought into their store could not be fixed. Found another jeweler thay…read morehad no problem fixing the ring. I now have a 470 cts hat needs to be cut. If they can't fix a ring, I doubt they can cut a jem.

Decent selection of gold and silver bullion for purchase at reasonable price. Would buy from again.read more

Had some coins to sell, and Cash 4 Gold made it easy. Importantly, their pricing is very fair, and…read morethe process is uncomplicated. Highly recommended for anyone wishing to get a good price for their precious metals.

Okay, wow, so surprised to see such a low rating for this location!…read more My fiance and I got my engagement ring here. I had looked pretty much all over the place and just glancing in here, I found the one I wanted. I was dead set on it. No matter how many times my fiance was like, "You're positive? You sure? Don't want to look anymore?" I couldn't be swayed. From day one, we had excellent customer service. I feel TERRIBLE for not remembering her name, but the black woman that is probably in her 40s/50s, was the one that helped us the whole time and the one we ended up buying from as well. She was SO personable and so patient with us. We came in probably three separate times to see the ring, try it on, and also my fiance looked at a bunch of their rings, too, and she was so cool with us coming to try things on and look around each time before we finally pulled the trigger. When we first bought the ring I wanted to wear it for a few days despite it being a tad too big. They were nice enough to put a guard on to temporarily size it for me. When I was ready to bring it in and send it off to get sized, they told me the date it would be back in. To the day, that's when it got back in and I was able to pick it up. Customer service is stellar, selection is awesome, and prices are fair. Highly recommend!

I have never felt more disrespect from a jeweler than I did when I was in this Helzberg Diamonds…read more Upon first entry to the store the staff was stand-offish and I'll-mannered. We were not greeted with polite associated ready to help but instead given side eyes and off putting looks. When someone did get around to assisting, they were very rude in demeanor. They were not willing to work with my idea on what I wanted to do with my already purchased Helzberg Diamonds ring, nor did they offer any suggestions. Instead they insisted what I wanted to do was going to be "too expensive" over and over again, with no regard to my financial status. When I referenced my own ring, and wanting a material similar, the man said my ring was sterling silver in a very judgmental tone. I then assured him it wasn't and he took it under the light and corrected himself by saying "you are right, it's white gold, I just can't tell what karat because it's been worn off". I reminded him that my ring was from Helzberg and should be in their system. He then rolled his eyes and said he'd be able to look it up but by then I was already fed up with the hostile environment and impolite associates to continue doing my business at this location. It's truly unfortunate.