Completely disappointed!!!!!!!!!!!!!!
I never leave reviews but I was so disgusted with my experience with this business that I felt it necessary. Not only that I read all the reviews on Yelp before I decided to purchase my fiance's birthday cake and I am completely confused. Don't let the great reviews fool you like they did me! Not only did the cake not look anything like I had discussed with the lady at the shop, I'm not even sure what I got was an actual cake or the flavor I ordered.
Let me just start from the my beginning....
When I had called prior they told me since they don't sample any flavors they did however have small cakes to purchase to taste. That was not the case when I got there, there was nothing ready made to purchase. I explained exactly what I wanted the cake to look like to the lady that helped me and even sent her many pictures of exactly what I wanted the cake to look like. I told her I may not need the cake on the date agreed and would call to let them know within a couple days. I called a few days later to let the bakery know I would be picking up the cake 2 days after the initial date and all the person said was sure, that's fine.
I went to pick up the cake and when they brought it out it was not at all what I had discussed with her. When I explained to her that this is not the same design we agreed on she basically told me fine, don't take the cake. I was livid and when I questioned her further she said they didn't have the correct cake pan for the shape I wanted. I asked why wouldn't they call me to inform me of this and she responded she didn't know or wasn't there. She didn't apologize for screwing up the cake at any point, in fact she basically brushed me off and said it was a good cake and to take it or leave it. I was completely disgusted with her response as I had the birthday party in a few hours. I had to ask her to give me a discount since I had no other option at that point. No offer from her to discount the cake and when I did ask she only gave me $10.
To add insult to injury once I cut the cake, it really wasn't even cake nor did it resemble anything near the flavor I ordered. The flavor I ordered is called Natalie - Almond Sponge Cake, Strawberry Souffle, Fresh Strawberries, Whipped Chocolate Mousse. Instead what I got was some super thin layer of pastry or maybe cake with mostly some firm marshmallow type filling which made up the majority of the cake. Further examining it appeared to be somecanned cherry filling and not a strawberry in sight.
Bottom line, I will never step foot in this establishment again and hope this stops someone from making the same mistake I did. It's really a shame since I purchase a lot of birthday cakes and wanted to find a good local bakery that was reasonable. I guess you get what you pay for! read more