A dog's heaven. I've been taking my golden here for over four years, and I'd never consider another…read moreplace. Their service is top notch- they take the best care of my girl. Every time I walk in we are greeted so warmly, and I feel so reassured in the love all that everyone, both pets and owners, are well taken care of. They do per photos around holidays and we cherish each one we get. Thank you Paw Lofts for all you do

I've used Paw Lofts for boarding and trusted them with my dog Maisie, but after this most recent…read morestay I'm really disappointed. While I can only assume my dog enjoys daycare and boarding, as the facility has no cameras, I have trusted Paw Lofts and recommended to friends many times. Every time I drop her she seems happy. Unfortunately, Maisie was boarded there last week and also received a bath and nail trim on Thursday. Once I got her home I noticed that one of her nails had been cut all the way to the quick -- her paw was actually bloody and there was dried blood matted onto the fur. Then on Saturday while she was playing at home, she bumped that same nail and it started GUSHING blood again. I had to rush to stop it with quick stop powder. This has never happened to her before. She obviously is a dog and doesn't love nail trims, but I have a hard time believing she was acting so out of control that this was unavoidable, she's pretty sweet and I grind her nails myself at home -- When I called to express my dissatisfaction, I was told they don't even use clippers, but a Dremel, which is specifically supposed to prevent this type of injury. That means they must have been grinding her nails aggressively for it to get this bad... I hate that she was clearly in pain and nobody told me or acknowledged it at pickup -- I only discovered it once we were home. I'm including a photo of her sad face that evening when we were having to hold a bandage over her bleeding toe. I have trusted this facility in the past, but transparency and gentle handling are non-negotiable when it comes to grooming. This shouldn't have happened and in the off chance it does I would have appreciated notification, an apology, and probably even a comped nail trim. I hope this is taken seriously so no other pet has to go through this.

I've put this off for a while, but I can't trust this place. I've had people watch my dog and have…read moretaken him to other boarders and it was fine, some even would call to say he peed or isn't eating much due to having separation anxiety. Typically he's fine otherwise. Keep in mind this is a dog that was trained extremely well and is actually pretty submissive. I got no calls from Abbie's and he would come back reeking of pee and looking very skinny due to probably not eating, along with several nicks and cuts from other dogs playing too rough and no one stopping it. And yet, each time I was told he was fine and had a great time. But the nail in the coffin for me was when I picked him up and he had a whole chunk of his lip missing and a lot of blood coming from it. I had to immediately take him to the vet to get medication to help with keeping the lip from getting infected. And of course, they wouldn't take responsibility for letting it get this far without intervening and wouldn't help with vet bills. His lip has a large part that won't ever go back to the way it was. I've attached pictures and circled where the damage was and visible scar vs. The other side of his lip and what it normally looks like. I tried one more time after and specifically asked to not let him play with other dogs in case he was the aggressor. And he came back with more nicks and cuts and smelling like pee and skinny. I recently tried a new spot for boarding, though they are a little more expensive, he came back not skinny, not smelling like anything but like he had been outside, and no visible damage to his body. I would not recommend this place at all. We went here on a recommendation from my fiancee's sister, but her dog also came away with kennel cough (from their other location) and had to get meds to help with it. Unfortunately for h,er she got one of their packages of stays and has to use them up to get her money's worth. But after says she will not use Abbie's.

Amazing people. Great facility. Check with them for pets needing adoption. Very good at what they…read moredo.

Let me start off by saying that our dog is a Velcro pup and does not ever leave our sides so when…read morewe do leave, she becomes depressed. We have only boarded her at CityVet and after that horrible experience, I swore I would never board her again. When we were going out of town for a week and needed to find a new boarding facility, I did plenty of research. Dog House answered my millions of questions, gave me TWO tours (at different hours), was extra friendly to my four-legged child, gave every dog attention, and made me feel 100% secure leaving my pup there. Before you drop off your baby, they have to go through a two hour trial. This made me feel safe because they actually take the time to make sure it's a good fit. And yes, they do turn dogs away. Our dog isn't aggressive but isn't much of a doggie socialite. She likes humans. (we gave up on Dog parks by she just gravitates to all the humans.) So I was worried that she would be shy and scared when I dropped her off. But to our surprise, she was as happy as could be when I came to pick her up. (In case you were wondering, she passed.) When it came to dropping off Collins for boarding, they let me bring her bed and a toy. (Most places don't allow that.) Although you run the risk of the personal belongings coming back completely destroyed, ours came back in the same shape! I separated her food in individual baggies to save an extra $3 a night. When we went to leave her, she must have remembered how much fun she had during her trial because she ran through the gate and didn't even hesitate to say goodbye. (I felt like a mother dropping her child off at kindergarten...) I checked the Facebook page anxiously for pictures of Collins to make sure she was okay. I called Dog House and asked for updates and they always gave me detailed updates of what she was getting into and told me who her "friends" were. Never once did they get annoyed by my paranoia! Now when it came to picking her up, I knew I needed to write this review because not only was my child wagging her tail uncontrollably and excited to see me, but she was excited to hug and see all the staff at Dog House. The staff knew all the dogs names. (They actually knew her name because I forgot to put her tags on her so I know they weren't cheating.) The staff took care of her and were extremely helpful! Collins came back with no (additional) bad habits, still extremely happy and not a single pound lost! No cuts, bites, sicknesses, or fleas! We will definitely be taking her for day play and back for boarding. Besides, seems like she probably likes Dog House on the Trail more than she likes being home now...

Very strange place from the get-go. I definitely understand cage and kennel-free, but to be…read morecompletely divider-free seems to me a bit reckless, especially when the dogs are unattended at night. The dogs being boarded are all put in a room, "Split up by size and temperament," and left there to sleep at night before play time in the backyard during the day. I went to pick up my dog after being boarded for a weekend and was told he was not welcome back because he was "Scarily unpredictable," - a sentiment I could understand for other rescues but have never heard before regarding my own dog who has been boarded many many times and has been around many other dogs. Also a sentiment I would've appreciated to have heard before the day of pick up as I was only a 4 hour drive away in Austin and would have come and picked him up if he was such a menace - a phone call would have worked just fine, I received zero communication all weekend. I would urge potential customers to stop by and check out the facilities before committing here and making sure it's a good fit for you and your dog - it wasn't for mine.

Cindy was amazing with our baby! I would recommend anyone who are in need of pet services for their…read morebabies! She is awesome also affordable. I'm so glad we were able to find someone that is lovable and knowledgeable of our baby. We love her and her services she provides. It's top-tier!

Cindy and Paul are the best! I've been boarding my dogs with them for 15 years and they take so…read moregood care of them. Cindy sends me videos, updates and if there's ever a health issue, she notifies me immediately. I wouldn't trust anyone else with my babies, except for lovePuppy2.

I've been coming here for about a year. I'm very strict with who I trust with my two dogs (50-60lb…read moregoldendoodles). This place always limits the amount of dogs for daycare and boarding to ensure they can provide a safe environment for all. The prices are higher and daycare fills up quickly, but I am happy to pay more for a good experience. The fact that my dogs are always safe and cared for are the most important. They both run from the car when we arrive, which is rare for my youngest. Highly recommend BHV.

Our 1.5-year-old Golden Retriever, Poppy, stayed at Barking Hound Village in Lake Highlands for a…read moreweek. We picked her up Sunday at 5:15 PM, and within hours it was obvious she was very sick. She was having severe coughing episodes to the point of vomiting, with long streams of green nasal discharge and significant eye discharge. She was diagnosed with kennel cough and is now on antibiotics. She is getting so sick that we may have to take her back to the vet again. What is most upsetting is that we were never told she was showing any signs of illness. The only thing we were told at pickup was, "She didn't eat much today." These were not subtle symptoms, and it raises serious concerns about how closely the dogs are actually being monitored. When I contacted management, I was told they could not confirm Poppy got sick at their facility and therefore could not help. I understand they can't prove exactly where an illness originated, but that doesn't change the fact that she spent a week in their care and came home seriously ill without us being notified. Our vet also told us three other dogs had recently been brought in with similar illnesses after boarding. I cannot say those dogs were at Barking Hound Village, but it was certainly concerning to hear. Barking Hound Village markets itself as a premium, five-star boarding service and charges accordingly. Unfortunately, our experience did not reflect that level of care. The beautiful facilities and polished marketing mean very little if the dogs aren't being properly monitored and owners aren't being informed when something is wrong. We are now dealing with a very sick dog, unexpected veterinary expenses, and the stress of hoping she gets better. I have attempted to resolve this directly with management, but have not received a satisfactory resolution. I will be sharing my experience on Google and sharing it with friends and family so other pet owners can make an informed decision.

This is the second time Echo has gone to boarding since Shadow passed by herself. When we got there…read moreEcho (who is an ESA and trained to since panic attacks and anxiety spikes bc my heart rate can jump to unsafe levels) would not leave my side and tried to hide under me. I say all of this bc the staff was so kind and patient. They saw both of us stressing and let me walk her to the back door before bringing her the rest of the back. As soon as I got to my destination they let me know she was doing great and being her silly self. They sent me pictures every day on IG to help with my anxiety and even went through old pictures to send me past photos of both her and Shadow together at daycare (the last time they went together). The care and compassion is not lost on me. They are more expensive than other daycare and boarding facilities but there is a reason I've gone here for 10 years. To some I may sound crazy, but every time I've left my life and heart behind they have cared and loved my fur kids beyond what I could ever hope. Thank you Kathy for so many years of love and to the Urban Paws team, thank you. Thank you for always loving my girls. Echo is still figuring herself out as a solo baby and every picture and video you all sent me demonstrated how she trusted the staff and was supported.

Great staff! They really seem to care for our 2 pups for daycare, boarding and do a wonderful job…read moregiving them their baths!

Amazing customer care. Your dog is guaranteed an amazing time. They give you updates and…read morephotographs of how your dog is doing and make sure that she is kept under a watchful and carrying eye.

I went for a tour and it was not good. The guy rushed me through. The room you see on line in…read morepictures with sofa, he never even showed me that one. He did not show me the play areas. Never talked about feeding or the special treats that you can get for dogs. I had to ask about pricing and he ran through that quick but said he would send an e-mail with all the info. That never happened. If they don't even try to impress on a tour makes ya wonder how the dogs are being treated. The girl at the front desk when I asked about getting a tour said I have to book online and was very rude. They seemed understaffed.

I've been taking my baby here for 2 years now. I've had a great experience with Paw Spa. I have a…read morehusky who is very anxious when taking baths, so it was quite hard to find a groomer for him. Paw Spa has worked out the best, the staff is great. My pup always looks amazing after his baths. He usually gets the deshedding bath. I highly recommend Paw Spa to everyone, they really care well for your pups. They also have a fun, unique shop inside with treats and toys to buy. This is a very cool location right on main street in downtown Dallas.

My baby boy loved his grooming He's so cute and fluffy…read more Love the shop. Can't wait to be back to shop. Thank you Macie for making my baby taco look amazing.