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Modern vibe inside and out. Comfortable place to relax from the heat. Cortadito was a little bitter, but next time I will be sure to order it with sugar. Fresh juices are fantastic, especially the Passion Fruit juice. Prices are reasonable for being so conveniently located to the cruise port. The bilingual baristas were very nice and promptly filled orders for patrons. I would absolutely go back for the convenience, vibe and comfort. So much more on the menu and in the cold cases to try.
Nice coffee shop & bakery conveniently located in old town a few blocks from the cruise port. Stopped in for their fresh juices which hit the spot on the hot day. Juice is kept cool in a cold case but ask for a cup of ice in the side to really cool it down and cut down on the natural sweetness of the juices. The grapefruit and passion fruit juices are fantastic. Service team is very nice and friendly which really made it a great place to cool down.
The Cuban sandwich was good and filling. Everything complemented itself from the cheese to the pork to the ham. Nothing was dry which is what I dislike about a Cuban sandwich. 7/10 The regular two egg with toast and sausage links, I mean it just tastes what I described. Nothing really standout or was a let down. 5/10 The glaze donut was good, nice and cloudy soft. The glaze on top of it was average not too sweet. It was savory. 5.2/10 The caramel latte was good nothing out of the ordinary. 6/10 For the service you go up to the counter and order. The food took about 30 minutes ish because it was one lady making all the food and there was people ahead of us as well. I wasn't too worried but if you are in a hurry wouldn't recommended since it's in old San Juan and a lot of tourists around. The ambiance was cozy and not loud which I enjoyed.
We arrived to the location after a tiring walk from our hotel with heavy bag packs as we are getting ready to depart to go back home. We were hoping we would get a nice breakfast and great and inviting customer service just as we have experiencing at other locations, however, I quickly was disappointed at Jane's (cashier) service as she lacked smile, customer service and friendliness and instead made us feel rushed into ordering some items that we were not happy with as she was short as I asked questions about items on the menu. In addition, when I asked about drinks she vaguely and in general named the drinks (e.g., frappe, espresso, coffee) as she looked away as if I was just one of those customers that did not know what they wanted. First of all, the QR code menu only has about 5 or 6 items (see pic) and it does not list the drink items offered. The chalk board simply shows general items (see pic), thus not giving you choices or specialty items they carry. The pastries do not have a name, hence you have to ask questions when you make it to the register causing a line to form because you have to ask questions. The tables were dirty and from the time we were there, I didn't see anyone come by and clean the tables for others to sit. We had to clean our own table so that we can sit down and eat. In addition, plates were sitting by the trash bin and not cleared. I typically do not write reviews, however, I felt this time I felt the need to do so. I my self have not worked in the restaurant business, however, I have worked in retail and learned that providing great customer service invites customers to continue coming to your restaurant/store. I always try to put myself in a waiters/waitresses and cashiers place because I myself although not currently in the retail/restaurant business have to provide great customer service and provide feedback to the staff I serve. I hope this review serves the owner to provide customer training to the staff so they learn how to treat customers and maybe make recommendations to help the line move quickly as well as providing a more detailed items they carry to sped up the checkout process.
Found this local bakery near by our hotel. I like that it is just few mins walked where we stayed while in OSJ. The food was good, we ordered their signature sandwhich; the pulled pork with lettuce, tomato, mayonise and some chicaron. The pork has good flavor on it. I also had a pastry, not sure what it called but it has some cheese and guava jam inside. This sweet pastry is perfect match with the Puertorican coffee.
Someone suggested Pilao as a bakery to try while in town. It was around 3pm and they were sold out of a lot of authentic PR pastries. We settles for Tres leche and a vanilla caramel cake in a jar. The jars were cute, glass, tied with a wooden spoon by a little rope. My daughter was impressed but has never has tres leche. I found the cake hard and not my cup of tea.
Good food, nice portions, made to order! Wish we had gotten another sandwich to go! My son raved about how good the food was and I totally agree... we were in a rush and stopped in for a quick bite and was wowed. We got a sandwich and it came with kettle style barbecue flavored chips, a passion fruit juice and the last cinnamon roll.
Let me start off by saying this small cafe is in San Juan Puerto Rico, it's located in a small town they call old San Juan that's filled with other small businesses on cobble stone streets close to ports where the cruise ships dock. I'm only given 3 stars because I didn't see enough to give more,we ordered a small pastry to find out it was not very fresh, kind of hard when we broke it apart and tried to bite into it,they had a water container in which it seemed like something they brought from the store and filled it with water,we were thirsty but didn't want to take any chances because we had no idea where this water was from ( tap water possibly). It was very clean inside ( sorry not pictured) but the outside store front was very bright and inviting ( pictured below ). I would say if in San Juan again I would give them another try!.
Really don't know why there's bad reviews for this establishment. Came here literally the morning after a tropical storm and the staff was very friendly and accommodating since their phones and servers had been shut off. Service was very prompt and quick, they came with our drinks immediately considering one of them was blended. We ordered an ice black coffee, cafe frappeao, and a pastelillo carne. Highly recommend the puffed pastries with meat. They were delicious with coffee! Good quick bite if you're going to walk around town!
Amazing breakfast spot! Coffee was delicious and our food fresh and tasty. Service was quick and friendly. Reasonably priced and definitely shareable. The sandwich bread was amazing! The sandwich has roasted lechon, think pulled pork, Swiss Chinese, mayo, lettuce and tomatoes. The guava pastry was delicious and perfectly sweet. The coffee was great and did mot need any sweetener. Would come here again to try other things. Check out the menu: https://www.canva.com/design/DAGV7E2JM_E/FU2RevXYgKy-oVhcJgf5ZQ/edit Enjoy! read more
I loved everything about this bakery. It is located in Old San Juan across the street from Dona Fela parking garage. We stopped in for a quick breakfast before our tour due to it's convenient location. They had coffees, canned beverages, water, donuts, pastries, a full breakfast and sandwich menu. Our party ordered two breakfast platters, a sugared donut, iced and hot coffees. The food was made to order. The portions were big, none of us were able to finish our entire meal. The dining area is small but the space is used efficiently. Due to being in Old San Juan the prices were higher than other similar bakeries in suburban areas. read more
If you are really hungry, this is one place to go. The French toast is about 2" thick. Each plate is enough food for two. Workers are polite and eager to help. They have indoor and outdoor seating. It was not noisy. Great food. read more
We come here in the afternoon for a rest stop after all the walking. The place is nice inside, few tables with people chatting quietly. We had some coffee and one pastry with strawberry jam, it's not bad. The atmosphere is nice, and the lady at the counter is patient and helpful. read more
Friendly people. I ordered the chicken and waffles, was told they didn't have waffles but pancakes, I went with it. I got waffles. Portion was huge- way too much food. Husband got breakfast tacos with no veg, got veg...so a bit disappointed. read more
2 years ago
Modern vibe inside and out. Comfortable place to relax from the heat. Cortadito was a little bitter, but next time I will be sure to order it with sugar. Fresh juices are fantastic, especially the Passion Fruit juice. Prices are reasonable for being so conveniently located to the cruise port. The bilingual baristas were very nice and promptly filled orders for patrons. I would absolutely go back for the convenience, vibe and comfort. So much more on the menu and in the cold cases to try. read more
Nice coffee shop & bakery conveniently located in old town a few blocks from the cruise port. Stopped in for their fresh juices which hit the spot on the hot day. Juice is kept cool in a cold case but ask for a cup of ice in the side to really cool it down and cut down on the natural sweetness of the juices. The grapefruit and passion fruit juices are fantastic. Service team is very nice and friendly which really made it a great place to cool down. read more
2 years ago
The Cuban sandwich was good and filling. Everything complemented itself from the cheese to the pork to the ham. Nothing was dry which is what I dislike about a Cuban sandwich. 7/10 The regular two egg with toast and sausage links, I mean it just tastes what I described. Nothing really standout or was a let down. 5/10 The glaze donut was good, nice and cloudy soft. The glaze on top of it was average not too sweet. It was savory. 5.2/10 The caramel latte was good nothing out of the ordinary. 6/10 For the service you go up to the counter and order. The food took about 30 minutes ish because it was one lady making all the food and there was people ahead of us as well. I wasn't too worried but if you are in a hurry wouldn't recommended since it's in old San Juan and a lot of tourists around. The ambiance was cozy and not loud which I enjoyed. read more
1 year ago
We arrived to the location after a tiring walk from our hotel with heavy bag packs as we are getting ready to depart to go back home. We were hoping we would get a nice breakfast and great and inviting customer service just as we have experiencing at other locations, however, I quickly was disappointed at Jane's (cashier) service as she lacked smile, customer service and friendliness and instead made us feel rushed into ordering some items that we were not happy with as she was short as I asked questions about items on the menu. In addition, when I asked about drinks she vaguely and in general named the drinks (e.g., frappe, espresso, coffee) as she looked away as if I was just one of those customers that did not know what they wanted. First of all, the QR code menu only has about 5 or 6 items (see pic) and it does not list the drink items offered. The chalk board simply shows general items (see pic), thus not giving you choices or specialty items they carry. The pastries do not have a name, hence you have to ask questions when you make it to the register causing a line to form because you have to ask questions. The tables were dirty and from the time we were there, I didn't see anyone come by and clean the tables for others to sit. We had to clean our own table so that we can sit down and eat. In addition, plates were sitting by the trash bin and not cleared. I typically do not write reviews, however, I felt this time I felt the need to do so. I my self have not worked in the restaurant business, however, I have worked in retail and learned that providing great customer service invites customers to continue coming to your restaurant/store. I always try to put myself in a waiters/waitresses and cashiers place because I myself although not currently in the retail/restaurant business have to provide great customer service and provide feedback to the staff I serve. I hope this review serves the owner to provide customer training to the staff so they learn how to treat customers and maybe make recommendations to help the line move quickly as well as providing a more detailed items they carry to sped up the checkout process. read more
5 years ago
Found this local bakery near by our hotel. I like that it is just few mins walked where we stayed while in OSJ. The food was good, we ordered their signature sandwhich; the pulled pork with lettuce, tomato, mayonise and some chicaron. The pork has good flavor on it. I also had a pastry, not sure what it called but it has some cheese and guava jam inside. This sweet pastry is perfect match with the Puertorican coffee. read more
Someone suggested Pilao as a bakery to try while in town. It was around 3pm and they were sold out of a lot of authentic PR pastries. We settles for Tres leche and a vanilla caramel cake in a jar. The jars were cute, glass, tied with a wooden spoon by a little rope. My daughter was impressed but has never has tres leche. I found the cake hard and not my cup of tea. read more
2 years ago
The food was delicious, staff is friendly, sandwich and coffee was amazing! Will definitely be back when we come to visit again! read more
3 years ago
Good food, nice portions, made to order! Wish we had gotten another sandwich to go! My son raved about how good the food was and I totally agree... we were in a rush and stopped in for a quick bite and was wowed. We got a sandwich and it came with kettle style barbecue flavored chips, a passion fruit juice and the last cinnamon roll. read more
Let me start off by saying this small cafe is in San Juan Puerto Rico, it's located in a small town they call old San Juan that's filled with other small businesses on cobble stone streets close to ports where the cruise ships dock. I'm only given 3 stars because I didn't see enough to give more,we ordered a small pastry to find out it was not very fresh, kind of hard when we broke it apart and tried to bite into it,they had a water container in which it seemed like something they brought from the store and filled it with water,we were thirsty but didn't want to take any chances because we had no idea where this water was from ( tap water possibly). It was very clean inside ( sorry not pictured) but the outside store front was very bright and inviting ( pictured below ). I would say if in San Juan again I would give them another try!. read more
1 year ago
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4 years ago
Every time I come to San Juan , I have to stop here to get my coffee and their bake goods ! Love this place ! read more
7 years ago
Really don't know why there's bad reviews for this establishment. Came here literally the morning after a tropical storm and the staff was very friendly and accommodating since their phones and servers had been shut off. Service was very prompt and quick, they came with our drinks immediately considering one of them was blended. We ordered an ice black coffee, cafe frappeao, and a pastelillo carne. Highly recommend the puffed pastries with meat. They were delicious with coffee! Good quick bite if you're going to walk around town! read more
4 years ago
This bakery really gives you the traditional deep culture taste of the food when it comes down to the muffins and all the bakery stuff from Puerto Rico the Banana muffins read more
4 years ago
Pilao Bakery-Cafe on Calle del Recinto Sur in San Juan is a great place to go for breakfast and brunch with fresh and delicious food and drinks. I really like their menu and how everything is prepared here. The staff here is very friendly and accommodating to make sure that you get everything you need. read more
5 years ago
Great coffee shop/bakery right at the edge of old San Juan. Try the pastries! Coffee is excellent! We had the pineapple turnover and the pistachio muffin and a beef filled thing that was great! read more
3 years ago
I got the San Juan Havana "Cuban sandwich" BOMB I loved it. Hit the a spot, service was great got our food fast and the inside was nice and clean. Would come again! read more
7 years ago
Grabbed a quick bite here after playing tourist in Old San Juan before my flight back home. The staff was friendly and helpful. I ordered a egg and cheese breakfast sandwich and chai latte to go. My latte was incredible! I was bummed to see that my order was wrong after I had already left the restaurant. Overall, I think this is a good grab and go spot-just check your order before you leave! read more
3 years ago
Excellent service and food. We had an real fast sandwich and a latte. Both made freshly and both were exceptional. The staff is super friendly read more
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More info about Pilao Bakery Cafe
Calle Recinto Sur 28
San Juan, Puerto Rico 00901
Directions
(939) 709-1020
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