Mike was so helpful and friendly. Walked us through the insurance maze and getting a rental car…read more Very happy with the quality of the work. Our car looked like nothing had ever happened to it! Would use again and recommend to others.

My beloved car was recently involved in a hit & run, and my insurance claimed it a total loss. I…read morewanted to get a second opinion so I hit up Yelp and set up an appointment at Michael's Collision Center. Right away, Mike greeted me warmly - and by name! - upon arrival. He got a quick overview of my accident and where I was in the insurance process, before assessing the damage. He thoroughly explained what repair would entail, the timeline to repair, and ran some quotes. My previous collision evaluator provided a similar repair quote, but Mike made everything much easier to grasp and comprehensively overviewed what each step would entail. Mike told me he operates the way he'd like to be treated, and that very much came through. He was extremely professional, approachable, and real, and talked to me like a human not a checkbook. He took the time to explain allll the nitty gritty and gave me all the data I needed to make an informed decision. I ultimately chose to let my car go (still sobbing!) but I felt empowered and comfortable to make that decision based on Mike's thorough assessment. Our interaction was relatively short, but I'd absolutely return to MCC if - god forbid - my future car requires collision repair. Mike is the man!

Garth came to my house and took on a very tricky door ding. He brought it back to near perfect…read morecondition without the need for paint. He also did two other dings while he was there. I wouldn't hesitate to call on Garth again if I have a need. The man is a magician!

Garth is a wizard at removing dents, i had 3 small dents on my hood from where one of my roof rack…read morebars fell on the hood. He got all three out and pointed out another small dent caused by a stone, took that one out as well. All for less than half what a up scale body shop would charge and it only took 90 minutes.

They were so wonderful to work with the girl at the front desk Becca is super nice. So kind and…read moretrue went out of her way to help me figure everything out. Just the nicest business ever. My car came back so clean on the inside and the outside it looked like a brand new car. I was so surprised and so excited ! They went over and above what they had to do. I would highly highly recommend these folks. They are awesome and I am very picky.

I am looking for an autobody shop to do work on my 2015 Golf R. I heard some people have had great…read moreexperience with this shop. The last autobody shop, a Fix Auto location, did a terrible job on my car. Over spray on rims, paint cracking later on...over spray on my hatch gas shock. They didn't mask off at all and the bondo work was terrible! Top Tier Autobody, from people I know, does not cut corners or do poor work. They take pride in doing an excellent job on repairing your vehicle and I heard they warranty it as well. After my husband had a great experience here, I felt compelled to write a good review because I am currently having to go back to a fix auto location because their repair job is cracking! Go to Top Tier, avoid the headache of other autobody shops doing bad work. Top tier has competitive pricing and not only does the owner know his stuff with cars, the receptionist is a car enthusiast herself. Their passion shows in their work. And if you pay out of pocket, they won't rip you off either. I know from the experience of people I know. And I give this shoutout because I wish someone would have recommended me a shop before I went to the wrong one.

I can't recommend Jake and his crew enough! After I was in a fender bender, they made the entire…read morerepair process incredibly easy. They quickly gave me a fair quote, got my car in right away, and kept me updated throughout the entire process so I always knew what was happening. The quality of the work is outstanding--my car looks amazing, and you'd never know it had been damaged. On top of that, everyone on the team was genuinely friendly, professional, and great to work with. It's rare to find a shop that combines excellent craftsmanship with such great customer service. If you need auto body work, Jake and his crew are the ones to trust!

Slow replies via Yelp, held up all the other quotes to help me make a decision. I suggest calling…read morethem instead, maybe they are those old school shops. As far the the paint work is concerned, i cant judge. Edit: got a response sort of blaming me for not giving them a valid email, causing the delay. We have an active chat via Yelp, that's why it's there to use. And other shops were able to utilize this, and not this shop? That's why i mentioned "slow replies via Yelp" i didn't say email or phone. Removing one star. Edit again: New response was edited and service advisor explained and sounded respectful now, moving to 4 stars.

Decided to try this shop after my first car accident. Luckily was only the front bumper. Box truck…read morebacked into my front bumper and dragged. The bumper mount screws have been damaged, which made super loose. I used duct tape to hold together until I reached the body shop. My first interactions with Ricky has been honest and humble. He inspected the damage and gave me rundown what type of repair phases this is going to be. Mostly going to be alignment with bumper bracket and painting the replacement bumper. The bumper not repairable and went with replacement. After confirming with the quote matched with insurance check, he went extra mile to re-attach my loose bumper to be secured until the replacement arrived. Provided peace of mind and I removed the duct tape holding the bumper. Called-in after he got the bumper replacement arrived and painted. Brought into the shop and performed the repair in an hour. Seeing the aftermath looks pretty good. I opened up the hood to see the mount bracket been fixed and secured. The bumper alignment looks identical.

I had a very disappointing experience with Custom Auto. I brought my front bumper to be painted,…read moreand the job was so poorly done that multiple wrap shops refused to touch it. Every shop I spoke with said the same thing: the paint was done incorrectly, most likely outside, and nowhere near industry standards. To make matters worse, parts of my bumper were glued together even though I brought every component separately and had already test-fit everything myself. There was absolutely no reason for anything to be glued, and now the repair is even more complicated. Because of the poor workmanship, I'm now paying more than double the original cost just to fix the mistakes and get the bumper done the right way. Based on my experience, I would not trust this shop with your car. The quality, care, and professionalism simply weren't there.

When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

Amazing service and communication the entire time I had my car with them. Great job on the repairs…read moreand car came back nice and clean too! Would definitely recommend this place!

Jorge and his team were very kind, they cleaned my car as well as the beautiful job they did with…read moremy car. It's good as new! It took short of 3 months for my car to be finished, and I did have multiple calls with the location. During several of those calls, they told me that my car would be ready on a certain day, just for me to contact them again either the day before or the day of, for them to tell me that it's not actually ready. This happened about 4 times. In the end, they guided me through the process and explained things to me that I was confused about previously.

They did an excellent job on a smashed front corner of our Prius. I had to think which side it was…read moreon when I picked it up. They were the same price as two other shops, one of which I usually go to but decided to get someone closer this time so I could walk to and from. I was nervous about trying someone new so I checked reviews, and although there were not a lot, the current ones looked good. As you can see from my 5 stars, I was also pleased with their workmanship, fair price, and very nice customer service. And, they had a shorter turn around time than the other two locations, which I questioned, but they followed through on time with good results.

Service Not Good Not Recomended Not Certified By Tesla Not Nice With Customers DTI Collision and…read moreGlass is "NOT" A Tesla Certified Shop. Beware of Doing Business with These Guys and if They know this shop is not certified by Tesla They Will Not Work with Them on Tesla's This Shop Only Accept Cash And Doesn't Accept Credits Card And Debit Card

Andrew and his team at DTI in Everett where phenomenal repairing my Tesla after being side swiped…read morein Bellevue. I would highly recommend them and there is an Enterprise car rental a quarter mile away. They are professional, quick, accommodating, and for a little extra have detailing service that can make your car on the inside look brand new as well. 5+ stars!

Services and quality are good, and plan to come back for future services for any other help needsread more

We had our rear brakes replaced here for our 2022 Hyundai Santa Fe and had a great experience. The…read moreteam was very responsive to our concerns and made the whole process easy. Service was quick, and the pricing was very reasonable. We really appreciated how fast they got everything done. Would definitely recommend!