the food and pricing are great, but the customer service leaves a lot to be desire. I ordered $53 worth of food and received no ketchup or hot sauce for the burritos. then called the manager to let them know and he said did they ask if you wanted sauces I said nope, and his response was you should have told them when you placed your order. no customer service! won't be going back! I'm tired of companies thinking it's ok to provide crap customer service. I choose where to spend my money and they won't be getting it anymore. would you like any sauce with that!?!?! read more

The food is great - Classic diner burgers with amazing fries and milkshakes. The service can take a while sometimes as some of the employees and trying a job for the first time. On most days, they keep a good pace. It's worth the wait because you'll discover the dining agent experience and vibe is why this local gem should be on your list to visit soon! read more

Usually a good experience but it could be better. This place hires young kids and training is limited. One girl at the front, the one without the nose ring, asks a customer, 'Dp you want your change?' How about, 'Sir, here's your change '. Young man who took our order was Gage. He was efficient and gracious. read more

See all

Food was bomb I thought I was at in-n-out. It's a hidden Gem and my new favorite burger spot with the good milkshakes

Very busy this Sunday afternoon. One would think there is chaos but this is a well run burger joint. Deep fried mushrooms are just okay. Disappointed in quality. I'm guessing food service and frozen. Mushy Burger was okay. Nothing special Staff was rushed and not as welcoming as I'd hope. I'll come back if passing by read more

See all

We tried this place for the first time. It's right down the street from the library and the aquatic center. We ordered the fish and chips and it came with fries and buttered toast. We also ordered onion rings and ranch. The kids ordered a small chicken strips basket that came with fries and buttered toast. The kids loved the chicken strips and ranch. I loved the onion rings. They were nicely breaded. The ranch was not my favorite but it was still good. I also liked the fried fish. The fries were not my favorite but they were still tasty. Next time I think we wanna try the pot roast sandwich and their shakes. The lady taking our order was really nice. The guy handing us our order at the window was not very personable. I get it. It's a summer job. We will definitely be back to get something else. read more

See all

I can honestly say I haven't tried the food yet but I intend to because it looks great. The main thing am reviewing here is that they have the best milk shakes in Snohomish. read more

This is a great mom and pop burger place. The food was just right. The staffs attitude was friendly. The bacon cheese burger and fries are great. Will be back. read more

The best hamburgers and service!!! Already have recommended to my friends and some have went there already...none were disappointed!

I don't eat fast food but the one time I did it was pilchuk drive thru right in the neighborhood where I live. I had food poisoning for days and I don't know if it was the meat but I was not well. I can say that the burger itself wasn't the worst considering it's only $6 but I definitely won't be coming back. read more

make sure to check your receipt before you leave the last two times I've visited i have been charged for items I didn't order or receive. the first time it was $14 dollars worth of food and tonight I was charged for 2 soft drinks $5.67 when I didn't order or receive soft drinks. I asked the lady and she said she didn't realize and offered a refund and then she only have me $2.83 back?? not even the full amount. MAKE SURE TO CHECK YOUR RECEIPT. read more

Your typical drive-in type of place. Classic American food and ok service. My food was good, no complaints. I got a bacon cheeseburger & fries and a PB shake (the shake was actually delicious). The line to get through to the drive-thru kinda sucks and you'll likely be waiting in the roadway. It's incredibly slow moving, so not a good place if you're in a rush. From arrival, ordering, and getting my food it probably took over 15 mins. I saw a few people give up and leave the line. Overall, cool place and I'd go again if I'm not in a hurry. read more

See all

If you are hunting fish and chips, you gotta try this little spot in Snohomish. Don't do the drive thru, you gotta go in and experience the old diner feel, its amazing. I like the little tang in the tarter, I think I have a guess what it is but I won't spoil it. Try it! Oh and btw, the tarter comes in a much bigger cup, dont order 4 extra LMAO! read more

These kids need to be trained better . If you're gonna close with a full line then go out and tell people you're closing! they closed at 9:00 & I got there at 8:50 finally get to window and they tell me they're closed . It was 902 when it says they were closing at 10 online . Sad to see this place go:( read more

I have been going to the Pilchuck drive in since the 1960's. It was one of my favorite drive ins in the state. I think it changed owners during the COVID crisis, not sure. But the hamburgers have gone way down in quality. Why? Too dry! They have hardly any relish or mayo or whatever. McDonald's has been my alternative. Not much better, but at least it isn't so dry. read more

Showed up at 8:46 ordered, and they kicked us out when we got our food. They told us to go eat at the mexican restaurant across the road. Never coming here again read more

Old small town drive in vibes, after all it's been around forever! Burgers are great, only spent $28 for 3 burgers and a large fry- can't really beat that! The fish and chips are also very good (they're breaded not battered, just the way I like them). read more

First and last time coming here. Been thru snohomish numerous times always drove past this place. Today I decided to stop by.. there was 1 car in front of me. I pulled up to the sign and waited my order was never taken. never was spoken to and told to wait like most places would when they're busy. I pulled up to the window and they take the orders of the people in the cars behind me. I waited at the window and they looked at me like I was crazy extremely unprofessional. This place should be closed down. read more

Okay, first off I've been eating at Pilchuck my whole life, over 50 years. It's always been one of my favorites but when the most recent family member of Jim's took over (maybe 10 years ago or so) service went way down and continued to get worse and worse. It got so bad that I would only eat there once a year just to see if by chance it had gotten any better. It used to be so filthy in the dining area and on other separate visits I had a hair in a burger, I had an almost completely raw hamburger patty, an almost completely raw chicken strip, I actually had soured ice cream, and the customer service was non-existent as the young kids barely ever spoke a word to you. Well, tonight was my yearly "let's be brave and give it another try" visit. Wow! The customer service was amazing because he greeted me at the drive through, asked how my day was, confirmed my order, and even thanked me for my order. Though I didn't go in, I peeked in the dining area as I slowly rolled to the drive-thru window and it looked very clean and all the tacky lights and non-matching decor was replaced with what should have been there when they last remodeled several years ago and it was hideous. The food was delicious, like it used to be many years ago. It's the best it's been since I can remember. The burgers and chicken strips were all cooked and the chicken strips seemed a much better quality, I might almost guess they were hand dipped in batter right there! We were so impressed we thought we should go back and try the swirl cones since it had been about 5 years since the soured cones we had last. I asked this time through if ownership had changed and while the nice young man (another nice one since the earlier order) said no, he did say the owner stepped back and the manager has taken over. BEST DECISION EVER!!!!! I told him how pleased we were with our meal and he seemed genuinely thankful for the feedback. So please keep on doing what you're doing! It's working! I won't be waiting an entire year to go back. Btw the ice cream was delicious too! read more

Best burgers in all of Snohomish. There is always line at their window. Beats all fast food places. Yum, yum! Love the old charm of sitting inside. read more

The team here is awesome! They all work so hard and make the food amazing! If it takes long it's probably because they make it per order it isn't some pre made burgers like macdonalds! read more

Only leaving a review cause the fact it has 3 stars is ridiculous. It's not fancy just your classic old school burger joint

Never waited 30 minutes for a burger before. First time for everything though. First and last time coming here. In the 30 minutes I've been here so far, 2 cars have got their food from the pickup window with a line 4 cars long. We went in thinking it might be quicker. Wrong. Edit after getting home and eating. The burgers are trash. No better than McDonald's at best. Low grade beef and over cooked, under fried fries (soggy), just generally bad quality all around. I'm sure this place was good once, but whoever owns it has seriously lost their way. read more

Pilchuck Drive In - Burgers Near Me - Snohomish, Washington

I called in a large order 2 hours before they closed for 16 burgers. They told me they were closing an hour early and could not fill my order. Why list your hours if youre not going to honor them. Won't be back. Macho burger in clearview were more than happy to help me out. read more

Typical drive in restaurant with a decent menu. I'd come in a few weeks ago and my sister got a burger and I got an ice cream which was okay. I came back to get my own burger and onion rings which were pretty good. The tartar sauce was a bit weird seemed almost like Mayo. I didn't have to wait long but did go inside as the drive thru is typically quite long. read more

Pilchuck Drive In - Bacon cheeseburger, onion rings and tartar - Burgers Near Me - Snohomish, Washington

I've been going here for years. The food is always good. The only downside is that it can sometimes take a while to get your food. read more

Pilchuck Drive In - Menu August 2023 - Burgers Near Me - Snohomish, Washington

We came into Snohomish to visit some friends .We have always drive past Pilchuck Drive in and decided we would check it out. Well we sure were glad we did. Friendly service and awesome food! When we got to drive thru window , the cashier noticed our dog and offered him a few strips of bacon and he sure was happy . We each had a bacon cheeseburger and oink rings . I even had a corn dog . The food was awesome reminded me of being a kid at the fair. Reasonably priced as well. We will be stopping here from now on read more

Classic local burger joint - busy Thursday but got my "Jim's Special" cheeseburger with the works with a bit of a wait despite issues with the cash register. Pretty laid back casual, just what you'd expect for a neighborhood hangout read more

This place was hopping when I went today. The drive-through was constantly full, and the 8 tables inside remained mostly full for our whole dine-in experience. The restaurant had a bit of a retro feel, with a framed poster from its five year anniversary hanging on the wall, as well as old malt machines and various other old decor. It was fairly clean, and the bathrooms were decent. The girl who took our order was pleasant and professional, and our order was correct. Everything was priced fairly inexpensively. There were many menu options, including burgers, fries, sandwiches, hot dogs, milkshakes, and ice cream. The best thing was that there were a variety of sizes of burgers, from junior burgers all the way up to .5 lb. patties. The burger I had was ok- thin patty, but a bit on the salty side. The fries were decent. The best part of the meal was the peanut butter milkshake I had. This is a good place for people of all ages looking for a relatively inexpensive meal. read more

Came here on July 23rd 2025 at 5:00. The Fish was good but they gave me 9 fries! They use to give a lot. What happened to this place. And there was a few girl workers at the window laughing and pointing at my wife. Needs more professional staff. If I come here again and they are there I'm driving off without my food. read more

Best old school hamburger In town going on for 65 years. The fries are classic and crispy, we need to checkout other options on the menu.

Been coming here since I was a a kid, still 10/10, fries, burger, onion rings, and shake were all up to par! The shake is incredible has strawberry pieces in it, my favorite!! The cheeseburger is so good too, cooked perfectly, veggies taste fresh, sauce is perfect, it's one of the best burgers around. Staple to snohomish for sure! Service was great and quick too. The inside is so cute too, but we did drive through and it was a week day so it was fast, I know the line can get long! read more

Pilchuck Drive In - Bacon cheeseburger - Burgers Near Me - Snohomish, Washington

See all

I sat there in line nobody ever came to the speaker to take my order so I moved forward to the window sat there for probably 15 more minutes nobody came to the window so place is horrible service slow understaffed all around bad I'd go to the chicken in lake Stevens way quicker and way better service read more

The Pilchuck Drive In. The best drive thru in Snohomish! ...and everyone knows it. Been there for at least 45-50 (?) yrs. I drive from Everett just for a Jr Bacon cheeseburger w Xtra mayo. read more

I went to pilchuck today because I was going to go to dicks drive in but this was closer. When we got there there was a line of about 6 cars not moving at all, so we thought it would be quicker and easier to go inside. We went inside and the worker were so unprofessional and rude were talking shit about the people they were serving whispering about people when they were eating, pointing at people, and full on death glaring people. Pretty much just stood around while there was a line of about 5 people inside and nobody was getting helped 0 stars would not recommend never going again read more

Pilchuck drive in has always been a staple to my family. Growing up, my dad used to bring it home for us for a fun treat a couple times a year. So, when we moved back to the area, I knew I wanted to take my family. It's small inside, with a few tables to sit at. While a little run down, it isn't dirty. The staff is kind and helpful, the food comes out hot and delicious, and the prices are pretty good! I always get the fish and chips and I'm never disappointed! My son got the shrimp and chips and they were great as well! While it's nothing fancy, it's a great little spot to stop in for a bite! read more

Pilchuck Drive In - Fish and chips, with a side of onion rings! - Burgers Near Me - Snohomish, Washington

See all

I've been coming to the Pilchuck Drive In since the late 70's. Always had fantastic burgers with some of the best french fries in the area. I stopped by today. Ordered the bacon cheeseburger and fries with fry sauce. They've changed their french fries. Much to my dismay. Actually threw them into the garbage, they were that bad. Stale and absolutely bland. Please reconsider and bring back the original french fries that you were famous for. read more

It's our first time here, we were in the area for blueberry picking. Place is small inside ( few tables and bar stools ) and has a drive thru. Service was efficient. We order strawberry ( we enjoyed this so much with bits of strawberries and not too sweet ) and Oreo milkshake, got a bacon cheese burger ( patty and sauce is good ) , grilled cheese, breaded mushroom and fries. We enjoyed our meal. read more

The food was ok, but we went inside to eat and there was so much garbage on the floor. 1/4 of dust on everything. Just felt so dirty that I won't be going inside ever again. And the time we went there was nobody inside just the staff hanging out when maybe just maybe they could be cleaning the nasty dining area. Things to look at on top of the a/c, window ledges, gum ball machine, bathrooms, floors, and much much more. Maybe the owner should come in and get the younger generation to step it up. And show them how to take their job more seriously. Would hate the health dept to come in and see the way it was. So I would say don't eat there until they get their act together. Because we love supporting local businesses. But this place won't see a dime of my money. And unfortunately, while I was speaking to my friends about this experience that I had, they said yes, the place has definitely gone downhill. read more

We are transplants to the area so the origins of this place are a mystery to us. Every time we drove by we were always so impressed with how long the line was and how busy it appeared to be. Finally a few weeks ago, we had the opportunity to be able to go and pick up dinner here. Well, the line is long because the service is sooooo slow. The prices have been significantly increased from several posted pictures of the menu, which is understandable due to a variety of factors; however, even if the price of food was at its original, I'd still feel I over paid. This food was terrible. The chicken tenders had a metallic taste to them which made them get thrown away. The fries were slightly still frozen and soggy. The grilled cheese was on hard bread that couldn't be chewed through. And lastly, the cheeseburger was also soggy. I'd like to say the interactions with the workers were pleasant, and unfortunately they weren't great. Both young adults (possibly teenagers?) didn't smile, engage in any niceties, and acted as if this was the worst thing they could be doing at that moment. I get that to some extent- I had a first job that wasn't my dream, and also I understood that I was public facing and approached it differently than they did. I really wish this spot had been a gem- something that's an amazing, sought after, delicious place where we'd want to keep giving back to and eat at. It's not. It's not even cheap for bad food. It's disappointing. read more