The customer service is always great here. I consider them the Chick-fil-A of truck stops..

Perfect place very friendly employees and very clean place best pizza everything is perfect for hospitality business

went in to get a receipt for fuel and the lady that was the manager was giving a lot of attitude and being rude. This the main reason I only go to loves. read more

Clean restrooms, large food and snack selection, and hot food plates too. They have a Cinnabon inside, plus you can either sit inside or outside in their break areas. The prices are good and the hot food was surprisingly flavorful. read more

I love this pilot everyone was so nice and greeted every customer that walked in. It was so clean and super busy but as soon as the associates noticed the line forming they immediately opened another checkout lane. They had a security card which was my first time seeing that at a Pilot. The truck parking area is not big so I suggest coming early. It's located at a the center of other food restaurants just in case you preferred something else. read more

I like the location and store cleanliness. Staff at this store always greats me and makes me feel welcome sending me out the door with a smile on my face every time. read more

This station is the biggest rip off for gas ever. Their prices were a dollar more per gallon ( $5.46) for 89 octane. Sinclair gas was $4.39 for PREMIUM ( 91 octane) on the same day. Pilot took advantage of the oil crisis and as I understand it they make their own gasoline. Too bad..used to be a good to place. Not anymore unless you want to get ripped off . Their gas stinks too..literally ( it smells horrible. read more

Mobile fueling at this location is an absolute joke. The app never works but when it does, the pump will not let you enter in your code to start fueling. The store managers know nothing, customer service knows nothing and everyone stares at you dumbfounded. read more

One of our go-to stops. Consistently clean, and pleasant staff. For the most part, restrooms here are consistently around 4/5 compared to others... please keep this up! read more

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Stopped by here on a road trip from LA, and it's probably the cleanest and nicest gas station I've been to. It's clean (including the bathrooms!) well-lit, has good food options, plenty of pumps at the gas station. Good find if you need to make a quick stop read more

There is not any parking spots for semi's to park the security will kick you out even if you are at a safe location without blocking traffic coming in or out read more

My personal favorite truck stop in the whole United States. Could definitely use a bigger parking lot but other than that a great place to stop. read more

I never use Pilot for gas. I only stop here to get snacks and drinks while traveling on the 5 freeway. They have a large selection of snacks. Customer service has always been good. This place does get crowded with truck drivers and travelers, so it's common to have long lines. read more

Easy to pull in and get gas with a 3/4 ton truck and 16' car hauler. They've got a good selection of supplies, snacks and drinks.

Pilot has been a family stop for years, we constantly visit this location when we're on the road. Yesterday New Year's Eve I got my keys stuck inside my car, I was locked out. I understand it was my bad luck, but the security on sight kept on insisting on hurrying up and leaving. Kept demanding we get going, that my husband was acting a fool and not actually trying to unlock our vehicle. This was very infuriating because we bought equipment from the pilot to try to unlock it. While he basically was harassing us by asking us to hurry up every 3 minutes. We didn't last over an hr it legit was 20 mins. I didn't have my phone on me it was inside my car, or else I'd contact lock smith. read more

With all the street vendors blocking your view when leaving makes it dangerous pulling out of the parking lot. Other than this it is a nice facility. read more

40$ for a co-shower?? 2.50$ for a cup of water? Showers didn't even seem clean! Come on. What a bad decision of stopping here. Go to your nearest Loves instead. read more

Jennifer has amazing customer service! Had to make a quick stop & the way she greeted me & anybody who walked in was awesome! Her regulars love her! read more

It's hard to find parking slots open in this location, which to me is an indication of how popular this place is! I managed to get a spot in around 30 minutes, by patiently waiting for someone leaving. I was tempted to park beside a pump just to go inside the store, but nah...civilized barbarian here! Ha-ha-ha! I always love stopping at these centers. The store is always huge and full of items that it might take you an hour or so to browse the stock. And it is clean and well-lit! The staff are always helpful, and they always open extra check-out counters if the customer lines get long. And the comfort rooms are always clean and always tended to. The also have a large selection of food here...cold and hot ones. The staff are always available to help you with the hot food. Pandemic precautions are in place. They require customers to wear masks and they do enforce it. They have hand sanitizers at the entry points. And the staff are masked and gloved as well. Michael Jackson would have been proud! Pay no mind to the negative comments. I'm sure they're just from the highly-strung. This place is good, so give them a go! read more

Well I don't like to complain but had a bad experience at this truck-stop , Jazz was the employee that was ignoring me after I receive my food, and I wanted some hot sauce, another customer was paying for his food, and he asked if he could get a cinnamon bun and she said she will have somebody go meet him at that registered to ring them up, I know for a fact when you're at the front counter, you can can order and pay for it at one register. Because I've done it in the past. If Jazz doesn't like her job maybe find something that she enjoys doing read more

Jennifer is a terrible customer service provider. Refused to sell cigarettes with a valid California Commercial License.

Totally remolded and has EVERYTHING!!! Nice clean restroom Hot food that's like cafeteria style and looks fresh Cinnabon Electronics such as GPS, travel chargers, fancy headphones etc A seated lounge with 2 TV and movie theater row seating in the front of 1 TV and tables near the other An AWESOME soda station with all kinds of flavors A glass art gifts display Car stuff, has gas station and so much more..... One stop shop and it's ALWAYS clean when I stop by!!!!! read more

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difficult find a parking good shower, good attention and tv hehehejejehejejdjejdhdhehe

I like going to pilot especially when I get 10 cents off per gallon and fill up my RV the place always clean customer service is always good coffee you might want and a lot of snacks read more

Fantastic place. I needed to use the shower service and it was very clean,included a towel and the water was sufficiently hot. It was my first time there and I didn't know what to expect but I was blown away at the facilities. The service was additionally exceptional with very friendly attendants- one was even singing and not too badly. I plan on returning and I hope they're all like this. read more

Worst customer service, my dad had asked the lady in the front for help. She then procedes to reply in a rude attitude, roll her eyes and when my dad turned his back she starts mumbling words at him, which looked like she was insulting him. It looked like they were having a busy day which caused them to be stressed but it is still no excuse to treat customers this way, it's unacceptable. When someone asks for help you do not treat someone like that, let alone if the customer did not come at you a certain way. read more

Another great pilot center. What can I say I am addicted to their coffee. Especially the new set up. Fresh ground beans. Any chance and time that I have on the road I will always stop for a break, to stock up on road supplies, coffee and gasoline. Word of advice, download the app and sign up for their rewards program. Quick and easy. You get decent discounts on coffee and gasoline. read more

Hayley was absolutely terrible. I don't understand how you she has her job there. Worst attitude. Was raising her voice and speaking very disrespectful. She should learn some manners. Whoever is managing this location, if you do care about your store please reach out back to me. I will not leave this issue unresolved and will be contacting corporate, unless I hear an apology. read more

I have reserved a shower, I have been waiting for 45 minutes, 6 booths have not been cleaned, it's terrible, a waste of time

One wouldn't think of me as a truck stop kinda guy. I mean, I'm a tidy, European-car-driving, educated professional who has a reputation for being a bit of a snob about certain things. Truck stops would seem anathema to this. However, something about Pilot Travel Centers works for me. Whenever I'm on a long road trip and I see one, if I have any need whatseover, I use that as an excuse to stop. The gas is generally cheaper than anywhere else, they have a HUGE convenience store that has anything you might need. Corn nuts? Check. Cheap coffee? Check. Windshield washer fluid? Check. Donor kidney? Check. I mean, it's just that big. Plus, there are always enough pumps that you don't have to get in queue and wait your turn. Same can be said for the men's room. Generally there are 20 stalls and 20 urinals. There's something to be said for not having to wait for anything when you're stopping for gas. After all, ponce or not, I'm still a man, and I judge myself on my total time elapsed from point A to point B. read more

Pilot pit stop before heading north over the mountain to Bakersfield. They have been remodeling this one for a while. But great news - it's all paying off!! Nice, clean, very spacious upgraded location. I love the new food counter with options like meatloaf (yes, I said meatloaf), steak burgers, chicken, pizza, sandwiches, hot dogs, nachos, burritos, and salads. Oh and let me not forget to mention there is a Cinnamon inside (yes - ladies and gentleman this is awesome!). Now I can get a tasty beverage and get a fresh sweet treat too! They are made right there!!! Okay, I need to stop taking pictures and talking about this place; gotta get back to my car. Check this place out. read more

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This gas station is slightly further off the freeway than it's more visible-from-the-freeway competitors, Shell and 76, but definitely is the better choice. It is big, has a nice "quickee" store, large clean bathrooms, and better gas prices. It does give me chills after reading the other reviewers and their experiences with credit card fraud. Perhaps cash is a good choice? read more

The coffee good clean well organized & stock Cashiers is friendly clean restroom also the plot roast is good. read more

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3 experiences with the person who cleans the shower that is so disrespectful and goes out of his way to make sure he doesn't clean your shower. I've Never said a word to this individual let alone ever met him. Floor was all full of hair, Toilet Paper Rolls where both Empty. Literally has had a grudge towards me. Finally this last time I made a complaint to management and took them to the Shower I Used. Please Beware of Showers not Being Cleaned Period. VERY RUDE AND UNPROFESSIONAL!! read more

We travel extensively coast to coast and this is one of our favorite franchises to stop into. It's one stop shopping, gas, food, bathrooms and even showers if you need them. The facilities are always clean, the staff helpful and friendly and there is quite a bit to choose from for food. Gas is usually very competitive and since it's a truck stop diesel is available. read more

$3.79 a gallon for regular when the Shell one block South is $4.07? Hells, yeah! There's a Wendy's restaurant inside, and the convenience store was well stocked with a diverse selection of munchies and beverages to satisfy everyone in the car. The bathrooms are attractively decorated (fake plants and everything) and very clean. There was an old fashioned art deco looking scale that softens the blow of telling you your weight by delivering your lucky lottery numbers and a personal daily message to cheer you up. This makes a great all inclusive pit stop. read more

Pilot Travel Center - Get your weight, lucky lottery numbers, and your personal daily message. Seriously, when was the last time you saw one of these? - Gas Stations Near Me - Castaic, California

I'm a motorist and not a commercial driver. Regular stop - maybe 3-4 times a month. The remodel of this Pilot is great, finished fall 2017. The bathrooms are in good shape, the food and drink offer is much wider. I think upkeep is better than the last few years. Staffing is still too light at times. read more

Lowest price in the area, plus the close proximity to the 5 means his place draws the scum of the earth. It was once a decent place to stop, but times have changed. Be aware, It's typical for inconsiderate gas buyers to leave their cars for 20 minutes or more while inside shopping. The idea that one could buy gas first and move their car to shop is lost on these a-holes. Moreover, staff are rude and inefficient, so it's no wonder the long lines inside move like molasses, which of course affects the outside lines. AVOID! read more

Is there a lower rating I could give, too bad. Notified these people weeks ago that pump six is defective.It turns down my debit card every time. I want to go to the park next to it there's no problem he gets excepted every time. These people don't give a rats ass about your problems. read more

Long lines at cashier, means longer lines with no drivers at empty cars at the tanks. If you're driving north, better to stop at the Flying J in Gorman. You'll be in 'n out much quicker. read more