After our previous technician couldn't diagnose the issue with the fridge and microwave, our home warranty company sent Pima Appliance Repair for a second opinion -- and we're so glad they did! The technician was prompt in scheduling the appointment and drove a significant distance to our home without hesitation. From the moment he arrived, his professionalism stood out. What impressed us most was the time and care he took to thoroughly inspect both the fridge and microwave to properly identify the issues -- something the first technician never did. They are a great value since we didn't pay anything. If you're looking for an appliance technician who is reliable, professional, and truly takes the time to get it right, Chad and Pima Appliance Repair are the ones to call. Highly recommend! read more

Excellent appliance repair service for us, over five years of high quality and efficient repairs on Subzero, Bosch, wine refrigerators, etc. Highly recommend. read more

Chad was a second opinion Appliance Technician my Home Warranty company sent out after the previous company couldn't fix the issue with our washer/dryer. Chad was prompt to make the appointment, drove a far distance to our home, and was very professional. Most impressive was the time and effort he spent thoroughly looking at both the washer and dryer to determine the issues. I am so appreciative to him for his dedication to good service and highly recommend him. read more

This is my 2nd time having Chad come out and he did not disappoint! After my initial call, Chad was on site within 24hrs. He expertly diagnosed the issue and had our dishwasher back working within an hour! Great knowledge and very professional. Thanks again Chad for the help and support! read more

Bad experience, we were having issues with our dryer. We called our home warranty who contracted Appliance repair of America for the diagnostic test/repair. We paid $60 for "Chad" to come out and "repair" our dryer. He "fixed" the dryer by cleaning it . With in the same day we had the same issues. We called him rightway to schedule a second appointment. However he never showed. We called and they stated "someone" had cancelled our appointment. Nothing has be done. Here we are 1 month and $60.00 later with a broken dryer. read more

Worst experience ever! My warranty company sent "chad" out to fix my refrigerator and he said once they sent him the part he would be back. According to the warranty company he has had the part since October 6. I still do not have a working fridge and neither myself or the warranty company can get a hold of this so called company. We leave messages and call at least twice a week. They never call back. This company is a rip off, a complete joke. Avoid this "company" at all costs. read more

Prompt and friendly service- contracted thru the home warranty service. Chad texted approx arrival time- no waiting. He was able to diagnose and repair our wine fridge on the spot! Will use this service again if needed for appliances. Thanks Chad! read more

Chad was great! He was able to come out the same day and pull a baby sock out of the washer pump.

Our washer shut down on a Sunday with a full load of wet clothes. Go figure. We called Appliance Repair of America and they came out on time as promised. It was a simple and easy fix. They explained the issue in easy to understand terminology and didn't mind answering questions. The cost to fix the repair was very reasonable especially for a Sunday call. We will definitely be repeat customers if the need arises. read more

Great service. Chad was very friendly. He fixed the problem, came back the next day with the parts and charged a very decent price. I would recommend him. read more

HORRIBLE experience. We were having trouble with our dryer and was given appliance repair of America with our home warranty... once they came out, at first they were about 45 minutes late than original time they said. And all he did was look and "clean" out my dryer and said he fixed the problem. $60 later I still had a dryer that didn't work and when I asked them to come back and try again like he said he would if we had problems, they never came back at the appointed time to continue to diagnose the problem. read more

Worst experience ever! My fridge went out, I called my home warranty contractor who then referred me to Chad with Appliance Repair of America. After coming to my home 4 times, and a month later my fridge is still not repair. I knew something was wrong, when he had to read the instructions every time he installed the parts he ordered. On top of this, he submitted my work order as complete when my fridge is still not fixed. read more

The service was so awful I won't give the tech's name, but ARA knows who he is. He came to the house a day late.He pulled the dryer away from the wall, took it apart, said he didn't smell gas, said our vent hose was too narrow, then told my husband to go to Home Depot and buy a dryer vent kit and install it himself. He left the dryer sitting in the middle of the room, didn't level it and managed to break the start knob. Then he moved on to the washer, pulled it away from the wall, was dismantling it when a second ARA tech called to confirm directions to our house. Tech Two insisted on speaking to Tech One. Tech One put the washer back together and shoved it back against the wall and said there was nothing wrong with it. He wanted to measure our range vent hood, but I told him he wasn't there for the vent hood, that had been resolved last September. He wanted documentation on it. Half an hour later, with some serious red flags waving, my husband saw him to the door. Within an hour, Tech THREE called and said he was running late but would it be alright if he came to fix the dryer. I told him exactly what had happened with Tech One, and he wondered if the guy was even an employee of theirs. Since there was supposedly nothing wrong with my washer I put in a load of laundry. When it went into the spin cycle, we discovered that when Tech One shoved it against the wall he knocked out the plumbing. The laundry room was flooded and now my homeowners insurance company is sending out an inspector to see if the whole laundry room floor will have to be replaced. My advice? Call anyone else or do it yourself. This is a nightmare I wouldn't wish on anyone. read more

These guys seemed fine initially. I called and they came out pretty quick to diagnose and fix my washer. They came up with something that sounded reasonable and wrote a bill for the $50 to diagnose, parts and labor with the cost ending up over $200. First they tried to get me to pay on full before the work was done but I only paid $50 for the diagnosis and I'd pay the rest when the work was done. They said they ordered the part and even scheduled me to come and repair. When I called to confirm the appointment they said they didn't get it in yet and would call when the parts came in. They never called back and never finished the work. I wonder if I paid in full if they ever intended on coming back. I would not recommend these guys based on poor and potentially dishonest service. read more

Prompt, friendly service. Professional and Knowledgeable! They were contracted through our home warranty service. Actually, the 3rd company called since had negative, unprofessional experience with the two contractors called previously 2 days prior. Appliance Repair of America was very accommodating and understanding of our situation involving the two companies contracted previously. Our refrigerator, including the freezer, had a cooling issue. Freezer rose to 30°+ (0° normal operation) and fridge hit 56° (37° normal operation). Chad, the technician, correctly diagnosed the issues and repaired on the spot (new control board and new heater). He was very thorough in his work as well. Additionally, he explained the whats, hows and whys in layman's terms. We highly recommend their service. We will always use them for all our repair needs. They go above and beyond! Chad...A job well done!!! Thank you!!! read more

This company is an absolute joke. I was referred to them through my home warranty company and upon receipt of my request, I received a text, not a phone call asking about an appointment time. I tried to get an earlier time and when they said nothing was available, I confirmed that the original time would work. The day of our appointment, my wife heads home early from work to meet them and hear nothing from them during the 2-3 pm window of our appointment. I call every number I can find for them, leave message and send texts back, no response until 4pm. The response "What is the name on the claim, I am running late." I proceed to give my name and then am told I have no appointment. I say to look back in the history and see that I confirmed the appointment. After going back and forth and trying to get them out that day, nothing happens and I still have my broken washer. Avoid these unprofessional people at all cost. I've noticed all the "good" reviews are from IL residents and they ironically have an IL number listed as their business number but do work in Tucson? Strange for sure. Probably friends just making fake reviews to get their reviews up, but this company is seriously a joke, AVOID AT ALL COST!!! read more

What a wonderful experience, the two gentlemen were very professional and very eager to get the problem solved. I found out through casual conversation that they do more than just repair ovens I would definitely recommend to anyone using this company for any repairs on major appliances in their home. read more