Mr. & Mrs. Blevins: My family and I are so grateful for everything you provided for the Celebration of Life for our sister Maria. Your love, compassion and support during this difficult time was greatly appreciated. You both went out of your way to make this celebration very special. The Mardi Gras wreath and extra touches were beautiful and really helped brighten a tough day. Thank you again for everything. The Family of Maria Harvey Murphy read more

Can't find my post from yesterday but finally spoke with Chyanne at Pine Crest. Explained to her that my baby's headstone was missing. He died at 5 months old in 1993. The first thing she asked was "did I buy it from them?". She wanted to make sure I knew that if I did not purchase from them they will not replace it. My baby's father is at the same plot. We bought 4 plots. He died in October. Nothing but a big square of dead grass. If you have a loved one, please find a better place for their burial. This is a big corporation that gouges it's customers as every turn and once that money is in hand, nobody cares. read more

I have complained on three occasions spanning three years about erosion due to a road they constructed years ago near my mothers marker. To date, road is still there and erosion is worse. These pics are of a nearby marker - notice it is dead in middle of road they cut, so they are literally driving over this on a routine basis. This doesn't seem like treating your loved ones with 'dignity' to me. read more

Pine Crest Funeral Home & Pine Crest Cemetery - Funeral Services & Cemeteries Near Me - Mobile, Alabama

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Mother died Dec 2 and was cremated. 3 of 5 siblings has to OK the cremation. Burial plot paid for and gave deed to the assistant same day. Ashes sent to Texas to be sealed in burial urn. After many contacts, and many months of excuses, they found my mother's ashes on a shelf in their supply room. We had a memorial in April, 5 months waiting to have closure. I visited Sunday and several of the permanent brass vases were smashed almost flat. We saw 5 damaged. This is disgusting way to treat families. read more

Pine Crest used to care about the appearance of their property beginning with the entrance, then going through the grounds with seasonal planting. My family's plot is weeds and sand. We plant plants which they allow to die. It's disheartening to see my parents' and brother's final resting place look so dismal. My family bought our plots from the Luces. The new owners obviously are only interested in making a profit. I'm sure my parents never thought their final resting place would be so run down and neglected. (our plot as well as the cemetery itself). read more

I would like to thank Pine Crest Funeral Home for the wonderful home going service for my mother Vester Reed,most of all Sylvia Ross and Kelly Owens such a good job. read more

Well, like Cindy and Patricia, our recent experience with Pine Crest Cemetery has been pretty awful. I will say that our previous experience was not bad. I am told that Pine Crest Cemetery recently changed ownership and it has subsequently gone downhill. To be clear, we have had no problems until recently. To explain, over thirty years ago, my father, who is now deceased, planted a small dogwood tree near his parents' (my grandparents') tombstone. I was a child at the time and remember when he planted it. Of course, over the years that tree grew nice and tall and provided beautiful shade around my grandparents' gravesite. Recently, without any explanation or notice to the family, that tree was chopped down and removed. While I am able to move on from this fact, sadly, my mother is beside herself and has not been able to move on. I have to hear about this every time I speak to her. She has gone into the office several times to complain and she tells me, she has been treated very rudely by the staff. She is a sweet, little old Asian lady. I think she really only wants an apology, as nothing will bring that tree back. But, no one has taken any responsibility for chopping down and removing the tree that meant so much to her. I understand that maybe they did not realize there was a lot of sentimental value associated with that tree. Sometimes just "We are so sorry" goes a long way. Whoever owns and operates this place needs to re-evaluate what goes on in that main office. Clearly, there are some very dissatisfied Pine Crest Cemetery customers. If you are considering Pine Crest Cemetery for the burial of a loved one, I would look elsewhere, if at all possible. This place is not big on customer service. read more

I have had the same experience with Pine Crest regarding a plaque that was paid for and never placed on my mother's marker. The marker was ordered the end of February and it is now the first of August and still "I am sorry. We will take care of it." I have made numerous phone calls and received numerous reassurances, all to no avail. This week I personally went to Pine Crest and was told that somehow the order fell through the cracks, even though I called at least on a monthly basis and was given every excuse from "The order was resubmitted, I will personally follow up, the plaque is a different style so it takes longer, it usually takes about three months (already into the 5th month), I will have my supervisor call you (that did not happen), I personally placed the order, etc". Today I made another call since I was assured I would receive a call back yesterday after my personal visit. I was told this morning that a new order was being submitted. No grieving family member should have to be submitted to the bumbling, unprofessional manner I had to suffer when just trying to order the marker. This delay only compounds the issue and makes me absolutely sure no other family member will be buried at any of the many cemeteries affiliated with Pine Crest (and yes, there are many). read more

Do not put your family through the extra pain of having to deal with this company. They were very unhelpful and rushed the service. The people running the facility are rude. Upon arrival a family member of mine was trying to ask the woman at the front desk the very simple question of how far the chapel was from the front door so that we would know if our disabled family member would need to make use of a wheel chair. She very rudely motioned away from herself and told us to speak with another member of the facility (who was speaking with another customer at the time). This facility was very small inside so I have a hard time imagining that the woman who worked there could not tell us that the chapel where the service was being held was directly around the corner from us. Not only were the people who worked here unprofessional and rude but they were unaccommodating. After confirming the date for the funeral they tried to change the date after the entire family had made travel plans. I want to mention that there was a tall older gentleman there that was helpful and kind, but the shorter man working there was rude and rushed the service along. (There were no more services that day). I could not believe the level of tactless disrespect that most of the members of this organization had for us and our family. We have multiple generations of plots at this cemetery and I believe that a grieving family deserves to be treated with respect, they should probably hire people with better customer service skills or put the staff through some sort of customer service training. read more

I am compelled to commend the wonderful staff of Pine Crest Cemetery. My brother, sister-in-law, wife and I have just completed a day of experience with them. The situation involved the location of my father's grave. My father died December 24, 1956, when I was an infant. My widowed mother moved herself, my young siblings and me to southern Mississippi when I was four. I could not recall ever having seen his grave for the almost sixty years I've lived and had long desired to do so. My wife and I live in her home area of southern Virginia. She gave me the trip to Mobile for my birthday and Father's Day. We were perplexed because we could not locate my father's grave, not even when a staff member came out to help us after we had visited the office with our problem. We even wondered at one point if the body had been disinterred and moved to another cemetery at the instruction of members of another part of our family. Staff took our situation seriously and researched to determine that, indeed, my father's body is still buried in Pine Crest Cemetery, and it is buried where we had all been looking. The problem was that his ground-level marker had, because of weather, shifting of earth, etc., over time become buried itself by about two inches of soil. This is not an uncommon circumstance for this type of grave marker. The staff had a gentleman of the grounds crew come with a shovel, locate the marker (thus the grave), and to bring it back to the surface. We were told by staff that it normally takes two to three days for such a procedure to take place, but when they were made aware of where my wife and I live as well as the distance at which my brother and sister-in-law live (we are not local), and the likelihood of inconvenience it would cause for us to return another day, they immediately went into action on our behalf. My family and I are extremely pleased with the care and willing service of all the staff of Pine Crest to our need. Our deepest gratitude goes to everyone who helped us today. read more