I called on Saturday, 7/12, to see if they had availability for a pedicure, and they were able to…read morefit me in an hour before closing. I was visiting from out of town and had limited time in the area so I appreciated them accommodating me on short notice. The technician who started my service was very kind, but she mentioned a few times that she wasn't feeling well. Out of concern, I told her she could skip the polish and stop early. Later, I regretted that decision and called back to see if I could return to have the polish applied. The receptionist was not particularly friendly, but eventually agreed I could come back the next day, Sunday. When I returned, the overall vibe was a bit off. The receptionist and the new technician seemed cold, and it felt like there may have been some internal discussion about the situation. Nonetheless, the service was completed. Unfortunately, by today, Monday (7/14), the polish on one of my toenails has already chipped, which is frustrating so soon after the appointment. When I used to live in Miami Lakes and when I come to visit, I typically go to the other location by Veterans Park and see Magalys, and I've always had great experiences with her. They were unfortunately booked for the rest of the weekend. While I've had consistently positive experiences at their other location, this visit was disappointing by comparison.

Young brunette girl/ nail tec painfully destroyed my hands and nails looked terrible and started…read morelifting day after. She speaks Spanish. Avoid her work. She's ruthless and the owner apparently had her work through her lunch break so she took it out on me.

Pampering I must say!…read more I have been coming to the Hand and Stone Miami Lakes for a few years now. I have been a member on and off a few times. I can't seem to stay away. My original Facial Girl left a bit after Covid... but I've been seeing Claudia! ( but all the techs are amazing) Claudia would be my preferred she is just amazing and knowledgeable. She analyzes the skin and provides options on the services that my skin may benefit. My skin is VERY sensitive so many times I'll choose for the sensitive skin care products ( that's like $20-$30 additional upgrade) . The facial includes extraction of white/black heads, scrubs, moisturizer. Even an upper chest /shoulder massage. I tend to always fall into " I want to get pampered" so I tend to upgrade my services. Facials I will upgrade with something like the LED light (red or blue) I have requested combination and the tech has accommodated my needs with both!! I've upgraded my facials cold stones that feels amazing and helps with puffy/redness. (Me) As for my Massages my lady is no doubt Lydia! She is excellent! She will ask on your expectations and she knows how to target the tense shoulders! She is firm but won't leave you sore. Oh! With my facial service last week with Claudia I mentioned to her if any services that could be added for my sore feet. She recommended the "Foot Treatment" that targets tired soles and restore step. That includes a foot scrub, massage with lotion. ( totally helped me) I would recommend as an added service. Back to Massages... well I have upgraded my massages with CBD oil , aromatherapy, hot stones (amazing) . Highly recommend adding the mini or the Himalayan Salt Stone. Feels so healing! At the end of the service you are offered water or tea. The front desk girls are friendly. Parking free and plenty near the front door. Also they have accommodating hours Sunday-Saturday 7 days a week from 9am to 9pm. So it works with busy schedules and preferences on the relaxation time. If you can it's definitely worth becoming a member! The points earned are an extra bonus to add services!

It felt like a 5 year old finger-painted on me with massage oil. No technique, no understanding of…read moremuscle anatomy. Worst massage I have ever received. The answer isn't another massage therapist--it's another massage company. Clearly this one does not hire quality or spot-check the quality of massages offered.

I honestly don't even know where to start... I ended up at Nail Nova Salon in Miami Lakes after one…read moreof my best friends insisted I come here to fix a complete nail disaster from another salon (Fresa y chocolate in Doral) and when I say disaster, I mean it was a full-on massacre. My nails had been over-filed to the point where you could almost see the redness underneath, like one step away from breaking skin. The product was poorly applied, my cuticles weren't properly cleaned, and where they did touch them, they left them irritated and borderline infected. I walked in feeling frustrated and honestly a little down. But from the moment I got to Nail Nova, everything changed. Delia, the manager, took such amazing care of me from the start--super attentive, kind, and genuinely concerned about fixing what had been done. They even offered me cafecito (which, let's be real, already makes everything better ). And then Bea... she truly saved my nails. She assessed the situation and walked me through what we could realistically do given how damaged my nails were. Her attention to detail, patience, and skill were next level. She didn't just fix them--she transformed them. My nails look beautiful again, but more importantly, they feel healthy and cared for. You can tell they actually care here--not just about how your nails look, but about the health of your natural nails too. I walked in feeling like a mess and walked out feeling like myself again. Thank you for the incredible service and the amazing work. Highly, highly recommend Nail Nova Salon if you want professionals who truly know what they're doing and treat you with care

Wonderful customer service. The minute I walk in the staff made me feel welcomed. I really loved my…read moremani-pedi and all the colors they have available. Clean, tidy and a very friendly vibe, the staff were really sweet and ALL the nail technicians were friendly and professional. I highly recommend this nail salon.

This place is AMAZING! I've been to many massage spots, but this one is by far the best. The…read moreatmosphere is so relaxing, and the staff are incredibly skilled. I felt like a new person when I left. Highly recommend!

Gia has a spacious, clean studio and made me feel so comfortable throughout my sugaring session!…read moreShe is upbeat, bubbly, and relatively quick with her work. Will definitely be coming here again.

AMAZING WORK! She dissolved my lips and made them so beautiful I will definitely go back again for…read moremany other services. She is so professional and nice

Great service, best atmosphere, and amazing eyebrows!!! It's painless. You will not be disappointed…read moreif you get it done with Dailyn. I'm so in love with my eyebrows. Thank you thank you

A gentleman friend whom is a monthly member of Massage Evny gifted me a service…read more Easily he was able to call and request his extra service to be transferred to me. All he had to provide was my contact phone number. Of course it helped since I was already in the system. Once upon a time I was a very loyal monthly member. I believe he paid a $10 transfer fee. Then Right away I took advantage of this gift. My body was screaming for a massage! I was able to schedule an appointment for the following day. The front desk asked me what type of service/massage was I looking for ... if a deep tissue or soft relaxing pressure. Providing her that I like firm pressure and was overdue on a massage she recommended me to see Sahily which focus on deep tissue massages. I appreciate that at booking time... I was asked on my expectations in order to find the best therapist for my needs. Sahily was very nice and she was great working on my tension areas. ( my whole body). She said I was very tense and lots of knots. I added to my service fully body CBD oil for an additional $30.00. It helps with inflammation. At the end of the service the front desk attendant comes out with recommendations that the therapist notices. In my case my whole body head to toe was in red that required attention. I was told also to consider some stretching which they offer as well. Recommends both stretching and then a massage in order to get into the tissues and benefit's. As I was tempted to join the monthly membership that has benefits of roll over treatments. Monthly or even every other month. I opted to hold off till next year. The only thing I was unhappy was with... is that somehow ... I think it was iodine got on my face and hand. I think that when I was lying face down because the sounding of my face was orange for a few days. Then I guess I touched my hands after touching my face. Besides that Sahily meet my expectations and the front desk staff was very attentive and friendly.

Extremely disappointing customer service. Two weeks ago I…read morewent to Massage Envy to redeem a massage transfer that my sister had given me about two years ago. Instead of a smooth experience, I was met with confusion and very poor customer service from the manager, Yessenia. She clearly did not know how to process the transfer and repeatedly she went going back and forth to her office trying to figure out what to do. It was unprofessional and frustrating to sit there while the manager seemed completely unprepared to handle a basic request. The massage therapist did a good job and the massage itself was enjoyable, but the customer service experience completely overshadowed it. It was honestly some of the worst service I have ever experienced. To make matters worse, my sister recently tried to transfer additional services to me again, and now we are being told it cannot be done because I received a transfer two weeks ago.( which was 2 years ago not now!!! ) We are getting different answers each time, which makes the situation even more frustrating and confusing. Massage Envy seriously needs to improve staff training and customer service. A company with this reputation should not be leaving customers feeling this dissatisfied and poorly treated. If I could give a negative review I would!!

FIND ANOTHER MED SPA xExcellence med is wayyyyy better and most importantly they do not treat there…read morepatients like crap! If I could give zero stars, I would. I truly thought this place was friendly, but I was completely wrong. I came in as a walk-in just to pick up my shots to take home. I didn't mind waiting--that wasn't the issue. The issue started when I politely asked how much longer it would take because my mother was waiting for me outside. The doctor came in with an extremely snarky attitude, making unnecessary comments like, "Clearly if you didn't need anyone to inject you, you would've just taken it and walked right out of the office." She then sucked her teeth and said, "You're not even an appointment, you're just a walk-in," in a very rude tone. Later, when I tried to schedule another appointment over the phone, they told me not to come back because they "didn't feel comfortable." For the record, I never gave anyone an attitude, never raised my voice, and was never disrespectful. It's perfectly normal for someone to ask how long! But what is not normal is the lack of remorse the doctor gives only about herself I could sue her I wanted to for the nasty comments she made! but the way I was treated was completely unprofessional and uncalled for and they made me feel sad! After they hurt my feelings! I will never return to this place, and I will make sure others know how deceitful they are. I'm very public online--with over 1 million followers on YouTube and Instagram--and I will absolutely share my experience. Beware of Miami Lakes Med Spa.

Loved my experience at Miami lakes med spa. Very professional and knowledgeable. The staff is super…read morenice and accommodating. Definitely going back and highly recommend