I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!

Absolutely Horrible Experience. Do Not Take Your Dog Here!…read more We took our puppy to Modern Pet Salon for the first time because we heard they use scissors instead of clippers, which we thought would be gentler. It turned out to be a terrible mistake. We specifically asked them multiple times not to cut too much of her hair, especially since she doesn't like it, but they insisted she had too many tangles and needed a full trim. Not only did they ignore our request, but they cut our puppy twice, both on her ears--areas where there was no tangled hair at all. They even called us during the appointment to say she was bleeding. Later, they claimed it was because she had an ear hematoma and that they had just trimmed it. That was a complete lie. We took her to the vet, who confirmed that the injury was a fresh cut from grooming and not from any medical condition. She did not have a hematoma. They hurt her, and then tried to cover it up. They also asked us to use an old sock to cover the wound, which felt incredibly unprofessional and careless. Since then, our puppy has been extremely uncomfortable. She keeps shaking her head, clearly bothered by her ears, and she has been very sad and withdrawn. This is the first and only time something like this has ever happened to her. I'm beyond disappointed. Not only should they have never charged us for this awful experience, but they should not be handling dogs, especially sensitive breeds like doodles, if they can't do so safely and honestly. I would NEVER recommend this place to anyone. Please protect your pet and take them somewhere else.

We boarded our dog here twice. The first time was just for one night. We dropped our dog off on…read moreSaturday & picked her up on Sunday. The staff was very helpful and accommodating our special request for early pickup. Everything was fine for that visit. The second visit was from a Saturday through Tuesday. We were a little leary of letting our dog join the playtime because we were concerned about large dogs being mixed in with the smaller dogs. But we let them include her in the regular playtimes. When we checked on the cameras, our dog either sat by the attendant or over by a wall away from the other dogs. I don't think she enjoyed the playtime at all. There was one larger dog on camera that looked like it was sort of bullying the other smaller dogs & the attendant did nothing that we could see to correct that situation. After we got her back home, she seemed out of sorts & very skittish for several days. She also had some potty issues after getting back home, and we think she may have gotten slightly dehydrated while she was there.

I can't say enough amazing things about this grooming salon and the owner,…read moreAmber! My dog is not the easiest when it comes to grooming--he's anxious, stubborn, and usually won't let anyone near him with clippers. I've tried multiple places before with no success... until now. The owner is incredibly patient, gentle, and clearly experienced. She took the time to earn my dog's trust instead of rushing the process, and that made all the difference. For the first time ever, he actually allowed a full haircut--and came out looking fantastic. It's rare to find someone who truly understands dogs on this level and treats them with such care and respect. If you have a nervous or difficult pup like mine, this is absolutely the place to go. I'm beyond grateful and won't be taking my dog anywhere else!

We decided to try Bubbly Pups for the first time and unfortunately we were very disappointed! Our…read moretwo shih tzus didn't look anything like the dogs on their website! We ended up going right back so they could touch up the cut for one dog, and was also offered a free nail trim on their next visit. The two young ladies at the desk tried to make it right and were very polite and professional. But we've decided not to return!

Luv-ing Fluffs of Luv grooming! I have taken my dog here twice and find them to be friendly and do…read morea great job. Pricing is on par with other grooming in the area, but I also like the fact that it is more of a small business rather than big box groomers. The location is right in downtown Pineville with ample street parking all around. I also find the inside to be clean. You can see the back a bit which looks sanitary. My only hesitation for pushing to five stars is scheduling. I had to call five times across three days before someone actually answered the phone. There was a voicemail option. I suppose they are so busy which is a good sign though. Next time I'll make my next appointment while I am still there.

I've been using Fluffs of Luv for several years now. I wouldn't think of using anyone else. My cats…read morealways seem happy and healthy when I return from trips as if I was never even gone.

Just moved to the area. Found this place and compared prices to other groomers in the area and…read morethought this was an amazing deal. Boy was i wrong. This is the FIRST time i have ever gotten my dog back from a groomer and his fur was worse than when he went in. There were 3 huge knots in his fur when i pick him up. I thought it was a wet spot from one of the other dogs, it being cage free i felt like that could have happened. I had to cut the knots out. This was VERY unprofessional. And when i tried to call about this.... guess what... NO ANSWER. I am personally holding this business accountable for the condition on my dog's fur. Not only did they leave knots in his fur, but i paid for a de-shed treatment. That was a joke too. He is not any better that when i dropped him off. Looks like just just played with him and put a bandana on him. As far as i can tell he hasn't even been cleaned. He doesn't even smell like a clean dog. Granted he does not stink normally.

If I could put ZERO stars I would. The owner, Joan, of Animal Artistry Charlotte is EXTREMELY…read morerude!! She just hung up the phone on me when I found out that my dog's nails weren't being trimmed. He doesn't like his paws to be trimmed (vet was able to do with no medication after they saw how long his nails were). I was not told they weren't trimming his nails and they still charged me full grooming price. They were also saying that they cut his ear hairs yet my vet pulled very long ear hairs (he was groomed at Animal Artistry about a week ago). When I called to get a better understanding of what grooming entails - ear hair and nail trimming- and then said my dog's nails had not been trimmed and no one told me, I was told to speak to Joan. I calmly explained my concern about paying for his nails (I had to pay $15 @ the vet due to his nails being so long). She said sometimes my dog let's them do it and sometimes not. I explained no one ever told me and paid and had to pay again at Vet. Joan began to raise her voice and yell and told me maybe i shouldn't bring my dog back. She kept talking over me, said "love you" and hung up the phone on me. Joan is extremely rude and someone with a volatile attitude that should perhaps not be dealing with people, let alone vulnerable pets. If you see the writing on the wall and you love your pet... think long and hard before you bring/ leave your pet to Animal Artistry and have to deal with Joan!! Concerned former customer

Cute little doggy bakery and groomer. Came in to see if any cakes were available for my Turbo's…read morebirthday and I was so pleased to see a wall of cakes. They were packaged and grab and go style display. I picked a small cake (for pics) and a larger one for him to share with our neighbor dog. He loved both and now we have our go to for sweet treats for my Beau.

NEVER take a Goldendoodle here. We took our puppy to the SouthPark location 5 weeks ago and they…read moretold me I overbooked his appointment. They insisted that he only needed to do a partial grooming and not a full trim. I took my doodle back today and when I picked him up, he looked like a different dog. They said he was very matted and shaved him fully from head to toe. It took them 3 hours (!!) to shave him. They didn't even show me my dog before I paid (and added a 20% tip) because they knew I'd be upset. I honestly didn't even recognize my dog. No bandana, no fluff, no sign of my happy, bouncy Goldendoodle, just a scared, traumatized dog with severe razor burns and cuts. We will NEVER go here again and Rebekah should NEVER be allowed to touch a Goldendoodle or any dog. Worst grooming ever if you can even call it grooming. Rebekah even had the audacity to tell me that they recommend grooming every 6-8 weeks to avoid this from happening ... my dog saw you 5 weeks ago.

I cannot thank Becca and her assistant, Joe, enough! My 14 1/2 year-old AussieDoodle's regular…read moregroomer (Modern Pet Salon) would not see him any longer since he needed to take too many breaks. Becca and Joe had my sweet Charlie completed in under an hour and a half. They listened to exactly how we prefer him to be groomed and there was not one thing I needed them to touch up. My pup absolutely loved being with them and he is normally very skittish. Charlie had zero stress during the grooming. The customer service we received was above and beyond-prior to the grooming as well as a follow up the next week. I can't thank Becca and Joe enough!

Highly recommended Doggie Styles!!! Our Beau loves when Dennis comes to visit!!! So convenient and…read moreworth every penny!!