You might as well walk in rather than creating an appointment because I waited at least 1h 30m to get a simple fill, and pedicure. This one visit just totally ruined it for me. I've tried this salon about 7 times the first few visits were fine then they wouldn't paint my nails correctly, and always made my toenails too short and not straight. I went in today for a pedicure GEL PEDICURE and the lady did regular nail polish and I was like whatever because I just wanted to go home, but then when I asked for acrylic she tried changing my mind THREE times when I kept telling her no this is what I want. Guess she was mad and she then filled my toenail so much on one side it literally was so crooked I couldn't believe it. When I told the male manager he was making so many excuses trying to say it's my toenail like sir I've gotten way more pedicure than needed I know my toes. He then proceeded to say you know what I'm going to make it easy then gave me my refund and told me go elsewhere like ??? Okay I will lol Always making my gel nail polish with bumps and never painting my nails right, how can y'all not even know how to file a nail? Come on now. But just know this before going. read more

Got a dip powder manicure and a deluxe pedicure both done by Kristi and I was highly impressed. She took her time and was very nice. Will definitely be back!!! read more

I think this place is great. They always do a good job on my pedicure and nails. I wasn't to sure because the reviews weren't very good. I decided to give them a try, glad I did. read more

I'm gonna preface by saying this is the very last time I'll be visiting this nail salon unfortunately. It's a shame because I really liked it until today. I do not like being treated poorly when I'm paying for a service for myself and trying to enjoy myself. I have been to this establishment at least 10 times. I have NEVER complained until a couple months ago when my nails didn't turn out right. The nail tech Mia had not painted the polish down to the cuticle and it looked like I needed a fill right after. They immediately had me go to the pedicure chair and she had left early so I didn't get a chance to tell her. Well while starting on my pedicure, I kept looking more and more at my nails and noticed it on all the nails so I spoke up. The owner came over and offered to fix it for me and not charge so I agreed. I had to spend an hour and a half longer which sucked but I commended them for taking ownership and making it right. Well today I came in for a pedicure and sns powder pink and white. I got my pedicure first by Vicky who was very rude. They had my nails soaked in acetone with foil while I got my pedi. About 5-10 min in, my hands and nails were burning and I told her and she got smart and said "take it off. Whatever! Just take it off then" I was thinking "are you serious?" How rude to speak to a customer like that. So needless to say the rest of the pedicure was pretty uncomfortable. She did good on the polish and design but because she was so snippy and unfriendly it made it not enjoyable. Then I go to get my nails done next. Well Vicky told me she doesn't do pink and white so another lady came by which was Mia. I didn't even know it was the lady from a couple months ago. They have many nail techs and I forgot. I don't keep track of every tech. So she starts to do my nails and everything's fine and later when we were almost to the end I asked her what her name was because she wasn't wearing a name tag like the rest. And I liked how she was doing my nails. She tells me her name is Mia and that I've had her before when I was unhappy with my nails. She goes on to rehash that day that I came in and she had to leave early. She was very rude making me feel bad for speaking up. She said I liked my nails then I complain. Umm no. I liked my nail designs yes but I realized that they were not even painted to the cuticle so it looked like I needed a fill and she just did them! I told her that. She tried blaming it on my cuticles. You know what? Your boss, the owner even agreed. And his wife. That's why they stayed past close to fix them and not charge me. So why in the heck are you bringing this up now? She was clearly still upset about it but how unprofessional. I was feeling immediately uncomfortable and like I had to explain myself which as a paying customer I shouldn't have to. I told her it's water under the bridge now. She was all saying how I didn't have to pay for it and stuff. Well yeah, your manager and the owner offered to cover it for me. Why is that on me now months later? Why would a nail tech even have the nerve to bring something like that up wayyy after the fact? How tacky! I couldn't wait to leave. It was freezing in there today which I know it's 110 out but I was so cold I couldn't wait to walk outside! Anyways, I am very upset about this. This is NOT how you treat customers. At all. I am a regular too and have been coming for awhile like I said at least 10x. They lost me as of today because both nail techs were rude and made the experience unpleasant. At least my nails turned out good. But it doesn't matter. If you wanna blame me later for your mistake and not take ownership then you shouldn't be working in a nail salon in my opinion. The owner and everyone there agreed with me that they should not look that way. She has to know she's wrong but doesn't want to admit it. It's always easier putting the blame on someone else. Well that's fine I just won't ever come back! And I'd be happy to share this with everyone I know so they know not to visit this salon. Really sucks because before I gave them a 5 star honest review explaining the day that happened but how I was so happy the owner took care of me and it made me want to return because I thought they care for their customers. I guess not. UPDATE: So kelly finally called me back but instead of hearing me out or what happened and letting me talk, she immediately defended both nail techs. Saying Mia was just explaining. No, she brought up an old resolved matter to make me uncomfortable. How is that okay??? I'm sorry but how are you going to defend your nail techs who were very rude and unprofessional? Just crazy how she didn't care at all. I even told her I'm not trying to get anything for free. I just am purely letting you know what happened cuz I figured a manager should know. She even told me I can go to another nail salon if I'm not happy. I most definitely will! I will never ever come back to pinky again! Terrible!!! read more

I was surprising my daughter to get a pedicure, we "walk in" at 12, to get told no walk in, they are booked and would have to schedule an appointment! Door says walk in available. I even told them on the website has no say of how to schedule appointment. I'm still looking at the website, still no button to schedule ONLY appointment. We had a long lunch in the area and still waiting for "appointment" at 230. read more

I've got pinkie for a long time now. I usually have wonderful service. But this time around I came in yes it was a busy Saturday. I normally do not post angry thoughts but this one really had me uncomfortable. Basically I went in there I did not have an appointment it is a walk INS are welcome to place along with appointments. I understand that a appointment is to be taken before I am. Again I understand that. The problem was he had to keep reminding me how I am basically inconveniencing them by being a walk in and then I need to wait longer and I am a huge problem. His glares at me made me feel extremely uncomfortable and it got to the point where I called another salon, and asked if they would take me. I got into the other salon immediately I felt more comfortable. I may not go back into pinky again because they had to fix my nails so much. read more

Since I live around the area and shop the new Fry's Dove valley a lot. I would like to give this new nail place a try. The technician Vicky was terrible and rude without even introducing herself before she started. She acts like she is too good for this job and too good to take care of other people's nails. The worst thing was that she was so careless and rough while doing my nails. She cut my two cuticles bleeding while doing my hands. She never said sorry rather than trying to apply alcohol to my bleeding fingers. I refused to let her continue to cut on me. The salon manager only looked at my hands and fingers, did not apologize to me either. I applied antibiotic ointment for a few days and the cuts were healed without infection luckily. I am a NP working at a family practice and I can imagine a little cut can cause a lot of problems such as bad infections which need to be treated with oral antibiotics. Not safe place to go which is the basic standard for any businesses. read more

I took my 3 granddaughter's today for a treat. The staff were so nice and made a big deal over the girls. They did some fancy poka dots on their fingers and cute flowers on their toes. The girls were so happy. I also got a pedicure. This is a great place. Very clean, nice fresh polish in tons of colors. Everyone was friendly and spoke English. I'll go back! read more

I went to Pinkys, and I will not be going back. I called ahead of time to secure an appointment, and my niece and I sat waiting for 1hour and 45 min. Then after they started on my niece, I was asked to take off my own previous dip Manicure. I had my dip color picked out and it was sitting on the counter and I brought up numerous times that my color was sitting on the counter and thats what I wanted not the color they were dipping my nails. She continued to dip my nails the wrong color and then when she was going to put my top coat on, I asked again, if she would put the color I wanted on there and she then proceeded to get out a gelish lamp and put shellac glitter over my dip manicure to imitate the dip color I had sitting in front of them on the counter the whole time. I was extremely frustrated at this point and asked if there was any way I can get a discount for my manicure because it was not what I asked for and simply the wrong color. They refused to discount me anything and asked me to come back later or the next day, and when you don't live in the same city it is not always possible to do that. My Nieces shellac manicure was splotchy and sticky when we left and I had the wrong color on my nails. I understand things happen, but after I brought it up numerous times and still left with the wrong color I was extremely disappointed and will not be returning. read more

I always have a great experience when I get Mani's & Pedi's. My favorite technicians are Vicky & Kelly.

Stopped in to inquire about services and the lady upfront was super unfriendly. She seemed so dismissive I'm not interested in going back. Location is good so it's too bad. read more

Beautiful salon, very clean with friendly staff and wonderful service. I would highly recommend!

I went to Pinky's for the first time to get a pedicure and a manicure. I usually do not speak up, but I am tired of accepting an inferior job and always giving a 20% tip. She started wtih not removing all my polish, then she barely trimmed the cuticles on my toes and left some of my nails too long (which she had to trim after she polished). On to the manicure, one of the worst manicures ever. I had to ask her to "trim" the cuticles more, she left my nails uneven and left ridges in my nails, along with a terrible "clear" polish job. They are definitely off my list of salons. In spite of the terrible job, I left a 10% tip which should have really been nothing. I think us Americans have become complacent on the services we receive. My resolution, speak up and refuse to patronize bad service. read more

highly recommend, michael does an amazing job every time. the manager kind of rushed me and my friend as we were picking out what color we wanted but i am now a regular! read more

I read most of the reviews after going to Tommy and Kelly's other nail salon for many years. I usually have Kelly and get simple treatments, but whenever I have had a technician who did not do a good job, I let Kelly know. The owners really do want the feedback and pay attention to it so that they can make it right with the customer. As most of the employees are Vietnamese, they do not completely understand the English language. Sometimes I try to simplify the way I am stating or questioning something. And I do think they are not as outgoing or as expressive as Americans, but that is not rudeness. That is their nature to be more reserved and not too forward in conversing with us. A little understanding people! As far as services rendered, speak up and give them a chance to right the wrong! They are a young business and work long hours. I think the new location surprised them with the amount of traffic they see and they do try to accommodate everyone. You should get what you pay for, agreed, but let them know when one of their staff did not do a good job............they do let those people go! They can only succeed if they make a customer happy and they can only do that if they are made aware of a negative experience you've had. Suzanne (Sue) read more