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    Pinnacle Automotive

    5.0 (1 review)

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    Services - Pinnacle Automotive

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    4 years ago

    Awesome paint work. Had a dent in my bumper. They had it done in 2 days and was cheaper than my insurance deductible. Highly recommend!

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    Big Star Chrysler Jeep Dodge Ram

    Big Star Chrysler Jeep Dodge Ram

    1.9
    (491 reviews)

    Richard Fernandez made the process as easy as possible and was 100% transparent. I'd come back for…read morethat reason!

    (Beware) Big Star Chrysler Jeep Dodge Ram…read more Webster, Texas 07/01/2026 - 07/02/2026 THE FEDERAL TRADE COMMISSION SENT A WARNING LETTER TO THE PARENT COMPANY AND THE DEALERSHIP ON MARCH 11, 2026, FOR DECEPTIVE PRICING. LOOK IT UP. THE PARENT COMPANY IS KEN GARFF AUTO GROUP Wednesday 07/01/26 Early Afternoon called Big Star CJDR and spoke to the salesman Jonathon Padilla. I asked about a 2025 Chevrolet Z71 Suburban that they had listed for $60,820.00 online with Carfax and on their Dealership website. I had also made an online inquiry. Stock Number - SR283775W VIN - 1GNS6DRDXSR283775 After speaking with Jonathon, he was going to check the availability and get back with me. I told him I could come out that afternoon to look at the vehicle. Late that afternoon Jonathon called me and asked if I was going to be able to come out and look at the suburban. It was around 5:30 PM and told him at that point it was getting late. He said that if I would drive the 1 1/2 hours that we would fill up my truck with a full tank of gas. I decided to go ahead and go look at the Suburban. It was raining hard and traffic was bad. I called Jonathon and told him it would be close to 7:30 before I could get there knowing they closed at 8 PM. Jonathon told me he had a family emergency and had to leave the dealership but he had given my information to a young man by the name of Kevin. When I arrived, Kevin met me in the lobby and said he would get the Suburban and pull it around. After 10-15 minutes he came out of the glassed in sale center with a young lady who said she was a sales manager. She said they had a problem. The Suburban was still in line to be serviced and the keys were locked up and they could not get to them. She said that I could look at it but I could not drive the vehicle. Luckly, they had left one of the doors unlocked so we were able to get inside the Suburban and look at it. After Kevin and I looked at the Suburban we went back inside where he printed off the Carfax report and the window sticker for the vehicle. I asked Kevin to get me a deal sheet with the out the door price based off the advertised price of $60,820.00. Kevin said he could not get a deal sheet, but that Jonathon could get it for me in the morning. Which I thought was strange since there was still a sale manager there. I told him to have Jonathon to put the deal sheet together and send it to me in the morning. I also asked about the missing running boards that were listed on the Suburban's window sticker. He said he would find out. Thursday 07/02/2026 I did not get any communications from Jonathon after that. I called his cell and there was no answer. I called the dealership 3 times asking for him and continued to get put into Voice Mail. I called a fourth time and he answered. He told me that he was checking on the running boards and the deal sheet and would call me right back. At this point my wife and I were heading to your dealership with intentions of driving and buying the Suburban. Jonathon called me back and said there was a problem. He said that the price had been changed now to $65,216 plus Document fees which totaled $65,441. A $4,396.00 price change. I checked the Carfax and dealer website, and it was still listed for $60,820. I asked him how this could happen. When I looked up the pricing history online it actually had the Suburban listed at $60,595. Now we have a third price. 06/30/2026 - 07/01/2026 bigstardodge.com (dealer) Used $60,595 6.6% 25,580 miles 1 days Jonathon apologized repeatedly. And said he did not understand what had happened. He said that he was going to have his Manager John call me. I asked to speak with the GM to get an explanation and Jonathon said he did not know who the GM was. I told him that I was pulling over off the highway into a parking lot and would wait for John to call. I never got that call. At that point we started to head home since I had my wife with me and going to the dealership was not going to be pretty. Later in the afternoon I received a call from a lady who identified herself as Erin. She said that she understood that I wanted to speak with the GM.

    Enterprise Car Sales

    Enterprise Car Sales

    2.9
    (25 reviews)

    Everything. I bought a car with a purchase for a warrenty on my cost. I said ok. My bank referred…read moreme so I said ok. The bank approved me and the sale was to be reviewed by my bank as my loan processed. I said Ok. Enterprze will process your paper with pre approval. The bank later added extra cost to my loan. Didnt review the paper work for weeks THEN my Nissan Sentra temp died. Less than 6 months and several thousand dollars of repairs required. Endurance made me wait 5 days to get an outside approval. And a rental was not avail without an approval. Certified Pre- owned meant nothing. I should have never trusted the bank associate as she failed to protect my investment by verifying the expense. After 30 + years with AFCU.

    I didn't think the one in Houston would be just as bad as the one in Lubbock. It's just as bad. My…read moredad & I walked in and we weren't greeted. Instead a black lady with a green dress on laughed & shouted said she will be right with us & left to go outside she never returned. Three or four parties came in assisting no one. The lobby got full of customers but again no assistance. The service here sucks they don't value their customers. Two black men came in they called before they arrived & made reservations you think they got assistance. I'm staring at one now. They look as unsatisfied as everyone else in the lobby. If you wanna feel ignored this is right place they have all the necessities to make you feel that way. We will wait another 30 mins for Enterprise to clean & prepare my dad new rental because they failed to have it ready.

    Subaru of Clear Lake

    Subaru of Clear Lake

    3.3
    (143 reviews)

    I worked with James Rutledge for my recent purchase, and I could not be happier with the experience…read morefrom start to finish. I'd called in the prior day with a specific car and model in mind to get an idea of the cost, and I was setup with an appointment with James for the next day. We had to switch the times a bit, but it wasn't a big deal as it fit my schedule. I still came in a bit earlier than our agreed upon time with my sister (who'd given me a ride), and I was prepared to make the purchase that day as long as the final test drive and pricing worked out for me. The test drive of course ticked all the boxes I had, and James did a phenomenal job with explaining all of the vehicle features. I'd done some research, but he walked through each item and gave me more knowledge than I had coming into the dealership. Even a small point as sitting in the backseat so my sister could ride in the front passenger seat was a nice considerate touch. Sitting at the desk had me a bit nervous as this is only my 2nd vehicle purchase at a dealership, but James walked me through the different steps and we were aligned on the price, so it was a breeze. From there I worked a bit with Courtney Simon to go through additional options and signing everything to make the purchase official, and that phase of the process was equally as pleasant and easy. At the end, James took care of putting on the license plates and handed me the keys -- if I recall correctly, the entire experience from initially meeting James to walking out the door took about 2 hours. I'm very happy with the purchase and the experience. Thanks again James and Courtney!

    this Clear Lake Dealership has the BEST Service team! They…read moreare kind & try their best to efficiently get you back behind the wheel. Kudos to a well managed Dealership.

    Mercedes-Benz of Clear Lake

    Mercedes-Benz of Clear Lake

    2.5
    (142 reviews)

    I had a great experience purchasing my vehicle. AJ was an excellent salesperson--friendly,…read moreknowledgeable, and easy to work with. She was never pushy or aggressive like I've experienced at other dealerships. Instead, she took the time to answer my questions and made the process feel comfortable and straightforward. The financing process was also smooth and easy. Everything was explained thoroughly and clearly, with no beating around the bush. Overall, the entire team made the experience stress-free, and I would definitely recommend this dealership, especially if you have the opportunity to work with AJ!

    I LOVE my new car! After experiencing some issues with my previous Mercedes GLC 300, Mercedes…read moretruly made it right, and I am incredibly thankful to everyone involved in making this happen. Jerry, the General Manager, was truly the star of the show! . His professionalism and customer service were top‑tier, and that is truly an understatement. He put his best 'dream-team' on my situation, and I felt welcomed and supported from the moment I pulled into the service drive. Daniel, the Director of Service, was amazing, and although I can't recall the name of the other gentleman in service, he was also wonderful and assisted me before I even got out of my car. Derrick, an award‑winning top salesman (and rightfully so!), was professional, kind, and extremely patient. Had EVERYTHING setup that I needed in car before I drove off. Alan in management was equally awesome and patient, as well as BJ in finance. He took the time to explain everything thoroughly and with care. The car is absolutely beautiful and rides so smoothly. I am beyond grateful that they turned a wrong into a right. Thank you, Mercedes‑Benz of Clear Lake!

    Pinnacle Automotive - car_dealers - Updated July 2026

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