Everything. I bought a car with a purchase for a warrenty on my cost. I said ok. My bank referred…read moreme so I said ok. The bank approved me and the sale was to be reviewed by my bank as my loan processed. I said Ok. Enterprze will process your paper with pre approval. The bank later added extra cost to my loan. Didnt review the paper work for weeks THEN my Nissan Sentra temp died. Less than 6 months and several thousand dollars of repairs required. Endurance made me wait 5 days to get an outside approval. And a rental was not avail without an approval. Certified Pre- owned meant nothing. I should have never trusted the bank associate as she failed to protect my investment by verifying the expense. After 30 + years with AFCU.

I didn't think the one in Houston would be just as bad as the one in Lubbock. It's just as bad. My…read moredad & I walked in and we weren't greeted. Instead a black lady with a green dress on laughed & shouted said she will be right with us & left to go outside she never returned. Three or four parties came in assisting no one. The lobby got full of customers but again no assistance. The service here sucks they don't value their customers. Two black men came in they called before they arrived & made reservations you think they got assistance. I'm staring at one now. They look as unsatisfied as everyone else in the lobby. If you wanna feel ignored this is right place they have all the necessities to make you feel that way. We will wait another 30 mins for Enterprise to clean & prepare my dad new rental because they failed to have it ready.

I worked with James Rutledge for my recent purchase, and I could not be happier with the experience…read morefrom start to finish. I'd called in the prior day with a specific car and model in mind to get an idea of the cost, and I was setup with an appointment with James for the next day. We had to switch the times a bit, but it wasn't a big deal as it fit my schedule. I still came in a bit earlier than our agreed upon time with my sister (who'd given me a ride), and I was prepared to make the purchase that day as long as the final test drive and pricing worked out for me. The test drive of course ticked all the boxes I had, and James did a phenomenal job with explaining all of the vehicle features. I'd done some research, but he walked through each item and gave me more knowledge than I had coming into the dealership. Even a small point as sitting in the backseat so my sister could ride in the front passenger seat was a nice considerate touch. Sitting at the desk had me a bit nervous as this is only my 2nd vehicle purchase at a dealership, but James walked me through the different steps and we were aligned on the price, so it was a breeze. From there I worked a bit with Courtney Simon to go through additional options and signing everything to make the purchase official, and that phase of the process was equally as pleasant and easy. At the end, James took care of putting on the license plates and handed me the keys -- if I recall correctly, the entire experience from initially meeting James to walking out the door took about 2 hours. I'm very happy with the purchase and the experience. Thanks again James and Courtney!

this Clear Lake Dealership has the BEST Service team! They…read moreare kind & try their best to efficiently get you back behind the wheel. Kudos to a well managed Dealership.

I had an amazing experience at Big Star Cadillac! Ty was extremely helpful, patient, and took the…read moretime to explain the benefits of multiple vehicles so I could make the best decision. He thoroughly went over the car features Thank you Ty for my new ct5 I love it. The entire team was professional, friendly, and knowledgeable. I highly recommend Big Star Cadillac to anyone looking for a great car-buying experience!

They were easy to work with and were upfront with my price . They helped me to be comfortable with…read moremy payments. Angela Davis was my dealer and helped me get one of my favorite cars.

I love this dealership. The staff is very friendly and respectful. I will always service hereread more

I declined their numbers and got a text from a competitor for a better offer, car was only 2 years…read moreolder then the one being discussed at this location. These guys at auto nation pull up the competitors yelp reviews and point out the stars and low and behold I see the same numbers here But hey "we're not comparing apples to apples here"

I had my 25025 LEXUS maintenance work done. Employee Latisha Brown has a very positive attitude…read moreThe work was done efficiently, correctly and timely. no hesitation on returning for my maintenance service in the future. Great staff. Thanks to Miss Latisha and Mr Garza service director. truly exceptional service experience.

We test drove a normal hybrid and a plug-in. They hardly have any pre-owned, both were 2026 modals…read moreand only a few days old. They did not have Luxury, only Premium Plus in both. I preferred the plug-in better both for milage and for the smooth pick- up. Melissa was very helpful, pointed out and explained all the special features of the car , the difference between each and so on. We are in the market for a good car, lets hope we can come back here to close the deal.

I had a great experience purchasing my vehicle. AJ was an excellent salesperson--friendly,…read moreknowledgeable, and easy to work with. She was never pushy or aggressive like I've experienced at other dealerships. Instead, she took the time to answer my questions and made the process feel comfortable and straightforward. The financing process was also smooth and easy. Everything was explained thoroughly and clearly, with no beating around the bush. Overall, the entire team made the experience stress-free, and I would definitely recommend this dealership, especially if you have the opportunity to work with AJ!

I LOVE my new car! After experiencing some issues with my previous Mercedes GLC 300, Mercedes…read moretruly made it right, and I am incredibly thankful to everyone involved in making this happen. Jerry, the General Manager, was truly the star of the show! . His professionalism and customer service were top‑tier, and that is truly an understatement. He put his best 'dream-team' on my situation, and I felt welcomed and supported from the moment I pulled into the service drive. Daniel, the Director of Service, was amazing, and although I can't recall the name of the other gentleman in service, he was also wonderful and assisted me before I even got out of my car. Derrick, an award‑winning top salesman (and rightfully so!), was professional, kind, and extremely patient. Had EVERYTHING setup that I needed in car before I drove off. Alan in management was equally awesome and patient, as well as BJ in finance. He took the time to explain everything thoroughly and with care. The car is absolutely beautiful and rides so smoothly. I am beyond grateful that they turned a wrong into a right. Thank you, Mercedes‑Benz of Clear Lake!

Houston Auto Emporium is a great place to purchase a car. The Manager and Staff are so kind and…read morehelpful. They work with all credit rates. Stop by today and let them put you in your new car. I highly recommend them.

David is an amazing salesman he helps you throughout the entire process when you walk on the lot, I…read morecouldn't have picked a better place to get my car I love my 2008 Honda CR-V and my kids do as well.