This shop probably saved us from a major disaster. We are traveling and we were able to come in…read morefirst thing on a Sunday and they diagnosed our brake and rotor problem right away. Quoted us an hour wait and we're probably done even sooner. The receptionist was very kind and the mechanic brought us out to see the damage that another shop overlooked. Since we are on a road trip we were very thankful for the fast and affordable repair that could have been a major disaster.

Had a bad MAF sensor! They did a great job with quality parts under a time crunch. Highly recommend!read more

In my opinion, after being in this industry for two decades, this is the BEST auto repair shop in…read moretown! Honest, affordable and trustworthy! Thats what everyone is looking for right? This family has solid Christian values! That's a HUGE plus in my opinion

Popped in today because the car was making a noise and, of course, it wouldn't make the noise for…read moreDerek when he drove it around, but absolutely fantastic as always and if the car makes the noise again we'll be back!

I have a 2004 Porsche Cayenne that I was towing my car hauler and blew a coolant overflow line…read moreburied in the valley. It was a $10 part that cost North of $1,000 to replace because of where it is located. I was really happy to find a competent shop that knows Porsches. They were able to get the part from LA in a couple of days and fix it right after that. They also found an unrelated issue and notified me. Since I had the time to shop around for that repair, they came in with the most reasonable quote. I'll add another review once that job has been completed. Thanks Ken's Import Service!

Overpriced Work not worth bringing your vehicle here will charge you 100-200 more than anywhere…read moreelse. Not to mention the possibility of them installing parts incorrectly. Had new brakes pads installed here and they were put in UPSIDE down how do you even manage that?? and only knew because I brought it to brakes plus because of nonstop squealing and didn't want to waste my money at this God awful shop.

I want to share the experiences I have been having with Randy's Downtown Garage. I brought my car…read morein because my fuel door wouldn't open. Randy's said the fuel door and spring mechanism would need to be ordered and they charged me $546 to fix the door. I trusted them (my error for sure) and didn't research the estimate they gave and had them do the work. I later began to look into the costs and found that the price for a fuel door for my car was at the most $112, while Randy's charged me $245. Furthermore I learned when I dropped by the dealership that it wasn't necessary to replace the fuel door to fix the clip and spring that were the problem. In fact, Randy's charged me for those parts separately as well, at a rate more than double what the dealership cost. The dealership offered an estimate of $201 to repair the fuel door, a full $345 more than Randy's charged. I wrote a civil letter to Randy's and their owner, Harry Curtin, asking for a refund of the difference between what they charged and the more customary charge of $201. Two months later I have (of course) not heard nor received anything. I would strongly advise anyone to be very cautious with Randy's Downtown Garage. Certainly don't accept any estimate from them (as I did) as reasonable. I have not found them to be an honest business.

The website says, they work on diesel trucks. They have no…read moreclue about diesels. I will say, Drew the manager is cool, but that's where it stops. I had a fuel sending unit issue. It was a no start after unit replacement. I waited 4 WEEKS for them to fix the issue. They threw a parts cannon at it, changing ficm, icp, removing glow plugs, etc. said my rigid fuel line was leaking, never had an issue with that, and i never approved it, but charged me anyway. they did an OBD scan couldn't find the issue, then said they refuse to work on it. I had it towed to a diesel only shop, it was running in two days. Randy's charged me $800 for labor.(justify that) They were going to charge me $1000 for the unit. I bought the part for $190 and I was pressured to have it shipped overnight. $325 total. I could have saved $130 because it just sat for weeks. Basically I paid over $1000 for that experience, It STILL DIDN'T RUN. In total, $1600 total for a fuel sending unit and IPR sensor. By both shops.

Unfortunately like other places in flagstaff this shop went down hill. Brought my truck in without…read moredoing my research and just relying on old recommendations from years ago. I think they fixed my trucks issue... unfortunately I left the shop and found 2 new issues within 10 miles of headed home. I just woke up and tried my remote start not working? Basically everything they touched is worrying me. This is my daily driver I put probably 90 miles a day on this thing. At the end of the day I should have done my research and walked away as soon as I stepped foot into this place. Not mad at the shop I should take my truck back in a demand they fix the new issues but this would be the third time now and I feel like I will just leave with some slapped on temporary fix again. Long story short don't be like me DO YOUR RESEARCH!

I'm so glad I found this business. The price was certainly cheaper than a dealership and they got…read moreeverything done in 1 day.

I stopped into R&A to inquire about a battery for my BMW key. After some playful banter about the…read morePittsburgh Pirates the Boyz sent me on my way to the appropriate shop w some very key info (pardon the pun). Thanks for going the extra mile R&A. You guys rock!

These guys are the best of the best. Honest and trustworthy. I have used them for years.read more

I can't thank you enough for helping us when we really needed it! We were bringing our daughter…read morefrom Wisconsin to the Grand Canyon to work for the summer in her car when something was going wrong with what I thought the brakes. They knew it was an emergency, but they took care of us as if we were a long time customer. Fair price, and quick turnaround!

Came here to get a check engine light, code P0026 & P0028. Showed him the scanner picture, acted…read morelike he didn't know what was going on. I think he didn't speak English so I talked to him in Spanish so no miscommunication there. Finally told me to wait outside but 15 min later, nada. Off to Andersons I go I guess.

We were driving through Flagstaff going to Colorado and the check engine light came on…read more Went to AutoZone to get the code read and we needed a camshaft position sensor. It was a Sunday. We had friends waiting for us for dinner in Colorado. AutoZone sent us here and they ordered the part and we were in and out within about two hours. So thankful for seven day auto service. They showed us where to go to lunch while we were waiting and the whole experience was great. Thank you!!

Absolutely wonderful, helpful, skilled and accommodating. We were visiting the area for the day and…read moremy gas tank lock mechanism failed. They were able to quickly fix and get us back on the road on a Sunday morning. I'd recommend them to everyone.

Alex at Wrench Heads has been my go to since I found him. Efficient, fair priced, and great…read moreattention to detail. I would highly recommend Alex and Wrench Heads Garage.

Alex, the owner, is fantastic. He fixed the brakes on my 2022 Mini Cooper Countryman…read more Alex goes above and beyond to make sure his customers are satisfied. A dealer woukd probably charged a lot more for the same job. It cost less than it has for my spouse to have the same job performed on his Honda C-RV by someone else. I highly recommend Wrench Heads Garage. Alex fixes what is wrong, gives great advice and doesn't look to fix problems that don't exist. Thank you, "Doctor" Alex.

University Auto was a sense of calm during a stressful situation. They diagnosed and replaced our…read moretransmission while we were on a road trip. Jamie and Christopher are the best.

I would strongly recommend getting a second opinion before having any work done here…read more My son lives in Flagstaff and his car broke down, dumping fluid all over the street. We had it towed to University Auto Repair, where we were told the radiator needed to be replaced and the fluids refilled. That immediately raised a red flag because the radiator had been replaced less than a month earlier. Rather than authorize the repair, I decided to have the car towed all the way back to Phoenix to the shop that had just installed the new radiator. Sure enough, there was nothing wrong with the radiator. It was simply a hose. My shop in Phoenix fixed the problem and didn't even charge us. Afterward, I read through several other poor reviews about University Auto Repair, and I'm extremely glad I trusted my instincts and had the car towed elsewhere. I can only draw one of two conclusions from our experience: either their mechanics completely misdiagnosed a relatively simple problem, or they were recommending an expensive repair that the car did not need. Either way, that is extremely concerning. We paid to tow the vehicle roughly 140 miles back to Phoenix rather than trust their diagnosis, and it turned out to be the right decision. My advice: If you're told you need a major or expensive repair here, get a second opinion before authorizing anything.