I am so very happy with the staff and service of this shop I was passing through and broke down…read morethey understood I was on a time crunch and they got me in first thing (everyone else was telling me they could get me in next week) in the morning squeezed me in and had me on my way in enough time to make my destination. Thank you to the amazing staff for making it possible

They destroyed my sisters vehicle while it was in their possession for transmission repair…read moreestimate. The owners did not take responsibilty, blamed it on an employee and made my sister deal with the employee's insurance rather than making it right themselves. They had the gall to tell her to take it elsewhere for transmission repair after damaging vehicle so nad that it jad to be totalled. Did not report to Flagstaff PD or to their own insurance. DO NOT GO HERE!

These guys are the best of the best. Honest and trustworthy. I have used them for years.read more

Steve who says he is the manager of R&A Import Auto just sent a message trying to play victim and…read moreact like he didn't tell my mother she needs both catalytic converters replaced because of P0420 and P0430 codes and saying it didn't happen at his shop when it did. He kept interrupting her and wouldn't listen when she asked what the underlying issue was and cut her off and said no they just need to be replaced. He also said there wasn't an elderly woman there at the same time who left without her car because it wouldn't start. Yes, this happened in front of me and she was furious and I immediately decided I was hesitant about him and after his conversation with my mother by the car in front of me I knew for CERTAIN he would not be working on any vehicle we had. It's really not difficult to understand that if you're going to behave that way, you're probably going to get a bad review for it especially when someone drives up from Camp Verde and the simple answer to make sure that doesn't happen is to behave like a professional and not act that way in front of potential customers. My mother has a Toyota Sienna. I am in a Reddit group with lots of skiers, campers, and snowboarders that's over 300,000 strong and I was on the phone with one of them when this transpired at this shop. Everyone has bad days, but what really makes a difference is the amount of integrity a person has and whether or not they tell the truth when they're called out and that didn't happen here. The parking alone at this place was an absolute nightmare because it was on the corner and almost right at the light, but this refusal to take responsibility really makes a strong point here and it isn't good.

Our road trip from San Diego, CA to our Sedona and Grand Canyon vacation destinations came with an…read moreunexpected car problem as we got to our rest stop midway through at Flagstaff on Wednesday afternoon. We are very grateful for Adam at Ascot Automotive who accommodated our request to check the check engine light issue on our Ford Edge even though they were already booked for the week. He listened and empathized with our situation to make it back home safely to California by Friday. When we arrived to Ascot Automotive on Thursday morning, Adam took care of us with great professionalism and honesty. After taking our information, he offered to have one of his staff drive us back to the hotel. He kept us updated from the point of the car diagnostics to the details of parts and labor for the repair. By Thursday afternoon, we agreed to have the repairs done. On Friday morning, our car was ready so he sent Darius to pick us up from our hotel to Ascot to pay and pick up our car. Price wise, the cost of the diagnostic, parts, and labor were very reasonable. I am writing this review on our drive back to San Diego. We couldn't be happier with how well our Ford Edge is running. Most of all, we are very happy with our experience and the excellent customer care Adam, Cody, and Darius provided at Ascot. They definitely deserve a 5 plus star rating!

Please do not go to this auto shop. They are a waste of money. They charged me over $100.00 dollars…read morefor a battery charge. Didn't tell me the price upfront and still didn't solve my problem.

my car broke down while I was traveling thru flagstaff I was fortunate enough to find Flagstaff…read moreAuto Repair! They were able to diagnose my car's problem fix the problem and they had me back on the road, in about 5 hours. The owner Alex, and was kind, understanding, and most of all fair What more could you hope for! also have to say how much I enjoyed getting to know Bernie! He to was kind, courteous and a great guy! if I lived in flagstaff this shop would do all my auto repairs! Give Flagstaff Auto Repair a chance! I trust these guys!

Took my car in for a clicking noise; turned out to be a loose piece of plastic. They got me in the…read moresame day and fixed it for free within a few hours. Will definitely be going back!

They were transparent with me about timing and the service that I needed. And I got my car back on…read moretime and everyone was nice and straightforward while making sure I knew everything I needed!

There were no surprises and the customer service was excellent! Cleanest bathroom I've ever seen in…read morean automotive shop :)

Tim is the man. They were straightforward and got the job done for me that other shops were…read moremisquoting. Didn't overcharge and the bill was a pleasant surprise.

I went into American Spring and Alignment to request they machine a specialized part for a bicycle…read morerack. The part was essential for preventing the rack from potentially sliding out of the hitch. I met with Jake who reviewed what needed to be done--he promised it would be done in 4 days and sure enough it was on time. The part was machined perfectly and Jake even came out to my vehicle to ensure everything worked as expected. His work ethic was exemplary. Not only that, he saved me the purchase of a new $500 rack! Although I didn't go in for anything auto related, I certainly would use American Spring and Alignment for future auto issues based on the excellent service I received from Jake.

Heath's is the only place I will take my car and feel confident referring friends to. They are…read morehonest, fair, and provide fast, quality service. They go above and beyond and are affordable. I know they are going to help me with the maintenance of my car without trying to sell me on unnecessary work. My dad owns a car shop in Washington so growing up I was spoiled and never had to deal with the ridiculous sales tactics of the industry. Before I found Heath's I went to two other places in Flag, one being a dealership- Awful experiences with blatant lies trying to take advantage of me. But Heath's was and always has been honest about my car and both Jeff and Jeffrey let me know what I need vs what I could do and how that impacts the mileage I'll get out of my car in its lifetime with me. That's HUGE. Plan ahead and schedule an appointment. They are busiest than their competitors for a reason.

Gave me an outrageously high quote for what should have been about a one-hour job, based on…read moreestimates from another reputable local shop. Once I questioned the estimate and asked for a breakdown, they suddenly said they could lower the price. It felt like they were trying to pad the labor hours and see if I'd agree without asking questions. I wouldn't recommend them based on that experience.

This is my new go to place, I just paid too much at my last place. And a lot of over promise with…read moreunder deliver. This place, Milestone has been on the up and up for my last 2 visits. I get quick service also on small repairs I needed. Parts were delivered quick too. Watch for the milestone banner and use GPS. I pass by it sometimes ! Look for the boba truck !

I had a very great experience here at the end of October. I have a vehicle that requires a shop to…read morereplace the battery, due to some serious computer parts that are on top of the battery location. I was able to come in, and get this done for a very fair price and quick service time. It's hard to spot this location off Rt 66, but it is a great central location. Very friendly people who work here, so I'm grateful to have been referred by a friend. Thank you so much for fast service and fair pricing, this is what we need in our small mountain town!