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    Frontier Communications

    Frontier Communications

    (14 reviews)

    Uptown

    bottom line: I recommend people to NOT get 5G or 7G…read more i have been paying for 5G service since it was started in my area and initially it was great. over the last month or so i have not been seeing higher than 3G. normally around 2500. had a tech come out and determine that the problem was in the backend (frontier gateway or beyond). The tech stated he had to create an internal ticket and so the ticket system closed the ticket. I am now going through many people trying to get support from someone that knows more than "reboot your router". I am thinking of downgrading to 2G since they seem to know how to support that speed. I recommend people to NOT get 5G or 7G

    I have fiberoptic service through Frontier. I upgraded the service to 2 gigs on 11/11/24 and was…read moreprovided a eero 6 router. However, I learned that the eero 6 was not physically capable of reaching two gigs through a wired connection as one port on the device is limited to 1 gig. I contacted Frontier to request a router that is capable of the 2 gigs, which they eventually agreed to. Frontier tried to sell me 5 gigs even though I couldn't receive/use the 2 gigs I was paying for. I told them that I would be downgrading my service to 1 gig if the equipment wasn't provide. I also spoke with their technician that confirmed the equipment would not provide 2 gigs using ethernet cables. Knowing this, I'm not sure how they believe the router would deliver 2 gigs wirelessly as that isn't the case even if you hold the router in one hand and your phone/laptop in the other. I then requested a refund/credit for the time frame that I'd paid for the 2 gig service since I was limited to 1 gig by the equipment they provided. Frontier refused stating the equipment is capable of 2 gigs. It is limited to 1 gig wired and 1.6 gig wireless.

    VERIZON FIOS

    VERIZON FIOS

    (1 review)

    Downtown

    I have been with verizon for almost 30 years and have not had a contract with them for several…read moreyears.This started in August 2015 when I canceled the movie channels. The lady told me my next bill would be $ 179 I got the bill a couple of days later at full price and paid what was told over the phone. The next bill came with the difference of what wasn't paid and a late charge after contacting them several times over the next several months they kept raising my base rate to higher than I was paying with all the movie channels. In Nov. 2015 they turned off my home phone, no reason given, and turned back on as soon as I called them and gave them my name and phone number. Sent them a letter stating I would cancel them if someone would not contact me about the bill problem and got the Dec. bill. It did not show my Nov. payment of $200+ dollars so I called to cancel all services. They would not talk to me about it but had all the info on me in front of her, she told me how to spell my last name, and would not cancel any thing with out the account #, that I did not have with me at the time. So I wrote them a letter the same day stating I wanted everything canceled and to come a pick up their equipment. Shortly after that the phone calls started 2-4 times a day and one day 3 time in 10 minutes, not a person an automated dialer to where you punch numbers and be put on hold for next available representative nice customer service.as soon as I get a copy of my phone I will post it online. The calls continued and bill kept coming until April of this year and now I have a bill form frontier whom I never had contact with at all. I not the only person who has had trouble with them as I see TWC installing more and more in this area. People do not use Verizon for anything transfer you phone to another company as fast as possible. They do not deserve to be in business after treating customers like this that has been with them as long as I have.

    Pinnacle AV - hometheatreinstallation - Updated May 2026

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