bottom line: I recommend people to NOT get 5G or 7G…read more i have been paying for 5G service since it was started in my area and initially it was great. over the last month or so i have not been seeing higher than 3G. normally around 2500. had a tech come out and determine that the problem was in the backend (frontier gateway or beyond). The tech stated he had to create an internal ticket and so the ticket system closed the ticket. I am now going through many people trying to get support from someone that knows more than "reboot your router". I am thinking of downgrading to 2G since they seem to know how to support that speed. I recommend people to NOT get 5G or 7G

Frontier Communications charges my mother $59.99 per month for dial-up-level speeds, which prompted…read moreme to contact the FCC. Due to their intervention, Frontier's executive office contacted my mother and arranged a loyalty discount for 12 months. Later, a Frontier agent contacted my mother and suggested replacing her router. I informed my mother that the router would not address the underlying issue, which is the outdated legacy technology used for her internet. A Frontier technician later came out and replaced the router. Extensive testing over a period of a few days after the router replacement shows that internet speed is about the same, with no improvement. Overall, there has been no change in the quality of internet service. Although the loyalty discount provides temporary relief, it does not permanently adjust my mother's monthly billing or resolve the underlying issues. Living in a rural, underserved area, my mother is effectively locked into subpar internet service while paying a premium that meets or exceeds plans for superior fiber internet in urban areas. Based on this experience, I would not recommend Frontier's services for residents in similar areas. Satellite or other alternatives may provide more reliable connectivity.

The staff really helped us work through some issues with her phones as we were upgrading. It is a…read morelittle complicated in the tech world these days, but they walked us through. It helped us load all the programs so big thank you.!!

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

AT&T is awful. I had AT&T for several years, but in recent years, they could not keep my Internet…read moreworking. They would schedule a time for a tech to appear, then not show up. Most annoying, AT&T's so-called "Virtual Assistant" schedules stuff and dialogs with customers, but it's an outright liar. I waited for a tech one day during the 8 - 12 window Virtual Assistant gave me. Virtual Assistant kept texting me "we're late but we're on the way" for over FOUR HOURS. When it was obvious the tech did not show up, I texted "When are you coming?" Virtual Assistant answered, "We can help you with that." The next day, Virtual Assistant texted "Your repair is complete." I replied, "I don't believe you." Virtual Assistant replied (again) "We can help you with that." Total incompetence. I switched to Spectrum. After I terminated AT&T, they emailed me a "How did we do?" inquiry. I answered it, and a couple of weeks later I received the same inquiry. AT&T's downfall is its stupid automated communications. The nice thing about Spectrum is that they have live people there to answer the phone and their answers are helpful.

Scam ! When I moved into my apt they recommended AT&T so the tech can out and installed a router…read more Now 11 months later I call to disconnect because moving out of state. They want to charge me $150 for something I have NO control over. They want the modem returned which I would be glad to do but NOT a possible and according to then I am NOT to remove it and my landlord says it will not be removed. I ask who is going to pay for damages if my landlord charges me. So eighter way I am getting charged for something I can't control. They refused to have their tech come out and remove since he should have never attached to the wall in the first place according to AT&T. I have included pictures and their policy?

Good folks; imprecise results with antennas, but they do what they advertise. Recommended without…read morereservation.

Installed antenna pointing in the wrong direction. Overcharged for the antenna. Didn't use a signal…read morefinder, made 3 appointments and he canceled all of them Excuses ran from anniversary dinner, to weather (which was understandable) to having a headache. Each time he canceled, we had to reach out to him, he never called us to reschedule Luckily, a neighbor had a signal finder, adjusted the antenna correctly, and now my signal is great.

Man was I relieved when I had to move and Spectrum assured me it would be no problem. I was…read morethrilled to learn they were delivering equipment the day of my move in so that I could have internet set up. I placed the order on 9/10 and I was moving 9/20. Although I must admit I was a little trepidatious, I confirmed my order the next day where I was made to feel comfortable and confident that my order would indeed show up on the date of my move in! I just needed to wait for the shipping order and I could track it, no problem. As the day to my move in got a little closer I began to get a little nervous I wouldn't have my equipment. Luckily I talked on chat and on the phone 2 days before my move in where I was reassured I would be receiving my equipment on the day of my move in. Thank goodness. You see, I normally have little faith or success in people doing jobs I pay for or telling the truth about services. Luckily, Spectrum assured me they were different. Perhaps my outlook on life was mistaken, and maybe this company was reputable and did what they said they would do after all! Silly, grumpy, doubting, me. I need to have a more optimistic outlook on life. Moving is always especially stressful so I'm glad this company has my back. Today, the day before the move in, I received that confirmation tracking email. Relieved and assured I happily opened the email to find that everything every single customer service representative (4 different ones) had told me was indeed a lie and I was right to be apprehensive. My equipment is now being delivered days after the move in, surprising me in the least. Just another company lying to their customers and refusing to do their jobs. Thanks Spectrum, for absolutely nothing. 0 out of 5 stars.

Spectrum as a company is absolutely terrible. They are the most conniving company that I have ever…read moredealt with and I am so glad to be switching to Optimum. Hopefully I'll finally get customer service that doesn't want to argue with the customer and that doesn't lie about products and services.

Kwame and Eric were amazing. Ran power to behind four TV without trouble and protecting walls. And…read morealso hung this extremely difficult motorized mount above fireplace. Don't bother looking elsewhere. Hire Hang Pros for great service and a fair price.

Super responsive and flexible with scheduling. Also very prompt. Kwame was a true professional and…read morewalked me through my options for installation (tv mounts). He was very informative and used facts to help me make decisions on where to mount and what equipment would work or not. Truly recommend them!

Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

These guys were great! No bs, no trying to sell you things…read moreyou don't need. Honest and straight to the point. They just finished up an install at my house in trophy club and it went great. Looks sooooo clean!

This guy and his crew did the most excellent work I've ever experienced. They went over and beyond…read moreanything you could expect, They will help you every step of the way.

Fantastic service, Raul did the best and cleanest installation of 6 Unifi Protect G6 cameras as…read morewell as organizing our Networking closet. We went with him because he had a detailed plan and communicated exactly how he would run the wires so we knew what to expect. The end result speaks for itself. Would not hesitate to hire him for future projects!