I was a loyal customer of Frontier for seven years. I had great service over the years, despite…read moreoccasional outages that every internet company experiences. I cancelled my service today due to a competitor offering a better speed & pricing. Cancellation with Frontier took about 17 minutes, which was ok as I understood they would try to sell me another plan with 'better' pricing. However, I still cancelled and they are charging me what was explained to me as a standard $50 for shipping and handling for me to return my equipment...when other companies offer free drop off at the end of service! For this reason alone I would not recommend Frontier. I will go to my socials and spread the word of this $50 fee when Frontier has already collected thousands from me over the years.

Two words: Stay Away frontier is such a bad service. their…read moreinternet constantly disconnects in the evenings and they keep telling that they checked and everything looks good. If they send some technician, they charge $150. Really? two words: Get Out. Frontier, get your things together. Get rid of that cheap AI chatbot first.

bottom line: I recommend people to NOT get 5G or 7G…read more i have been paying for 5G service since it was started in my area and initially it was great. over the last month or so i have not been seeing higher than 3G. normally around 2500. had a tech come out and determine that the problem was in the backend (frontier gateway or beyond). The tech stated he had to create an internal ticket and so the ticket system closed the ticket. I am now going through many people trying to get support from someone that knows more than "reboot your router". I am thinking of downgrading to 2G since they seem to know how to support that speed. I recommend people to NOT get 5G or 7G

I have fiberoptic service through Frontier. I upgraded the service to 2 gigs on 11/11/24 and was…read moreprovided a eero 6 router. However, I learned that the eero 6 was not physically capable of reaching two gigs through a wired connection as one port on the device is limited to 1 gig. I contacted Frontier to request a router that is capable of the 2 gigs, which they eventually agreed to. Frontier tried to sell me 5 gigs even though I couldn't receive/use the 2 gigs I was paying for. I told them that I would be downgrading my service to 1 gig if the equipment wasn't provide. I also spoke with their technician that confirmed the equipment would not provide 2 gigs using ethernet cables. Knowing this, I'm not sure how they believe the router would deliver 2 gigs wirelessly as that isn't the case even if you hold the router in one hand and your phone/laptop in the other. I then requested a refund/credit for the time frame that I'd paid for the 2 gig service since I was limited to 1 gig by the equipment they provided. Frontier refused stating the equipment is capable of 2 gigs. It is limited to 1 gig wired and 1.6 gig wireless.

The staff really helped us work through some issues with her phones as we were upgrading. It is a…read morelittle complicated in the tech world these days, but they walked us through. It helped us load all the programs so big thank you.!!

we have been customers at&T for almost 30 years... I am sorely disappointed the service and the…read morelack of ability to get help! we moved from California to Missouri and set up our Internet service... They sent the modem to the wrong address, then sent a second one, then couldn't get the service set up and kitten canceled it. Now they're threatening us with a bill for their equipment I want to talk to someone in the corporate office, but you "can't do that This latest call has been with Jacqueline and her supervisor Jose... What a crime this is! We went with Starlink so we could have some Internet, and I'm getting ready to return our telephones and our service. This is a bunch of nonsense Looks like wanting to go out of business? if someone in the corporate office reads this, I hope you would take the time to call me personally!

AT&T is awful. I had AT&T for several years, but in recent years, they could not keep my Internet…read moreworking. They would schedule a time for a tech to appear, then not show up. Most annoying, AT&T's so-called "Virtual Assistant" schedules stuff and dialogs with customers, but it's an outright liar. I waited for a tech one day during the 8 - 12 window Virtual Assistant gave me. Virtual Assistant kept texting me "we're late but we're on the way" for over FOUR HOURS. When it was obvious the tech did not show up, I texted "When are you coming?" Virtual Assistant answered, "We can help you with that." The next day, Virtual Assistant texted "Your repair is complete." I replied, "I don't believe you." Virtual Assistant replied (again) "We can help you with that." Total incompetence. I switched to Spectrum. After I terminated AT&T, they emailed me a "How did we do?" inquiry. I answered it, and a couple of weeks later I received the same inquiry. AT&T's downfall is its stupid automated communications. The nice thing about Spectrum is that they have live people there to answer the phone and their answers are helpful.

Scam ! When I moved into my apt they recommended AT&T so the tech can out and installed a router…read more Now 11 months later I call to disconnect because moving out of state. They want to charge me $150 for something I have NO control over. They want the modem returned which I would be glad to do but NOT a possible and according to then I am NOT to remove it and my landlord says it will not be removed. I ask who is going to pay for damages if my landlord charges me. So eighter way I am getting charged for something I can't control. They refused to have their tech come out and remove since he should have never attached to the wall in the first place according to AT&T. I have included pictures and their policy?

Good folks; imprecise results with antennas, but they do what they advertise. Recommended without…read morereservation.

Installed antenna pointing in the wrong direction. Overcharged for the antenna. Didn't use a signal…read morefinder, made 3 appointments and he canceled all of them Excuses ran from anniversary dinner, to weather (which was understandable) to having a headache. Each time he canceled, we had to reach out to him, he never called us to reschedule Luckily, a neighbor had a signal finder, adjusted the antenna correctly, and now my signal is great.

Man was I relieved when I had to move and Spectrum assured me it would be no problem. I was…read morethrilled to learn they were delivering equipment the day of my move in so that I could have internet set up. I placed the order on 9/10 and I was moving 9/20. Although I must admit I was a little trepidatious, I confirmed my order the next day where I was made to feel comfortable and confident that my order would indeed show up on the date of my move in! I just needed to wait for the shipping order and I could track it, no problem. As the day to my move in got a little closer I began to get a little nervous I wouldn't have my equipment. Luckily I talked on chat and on the phone 2 days before my move in where I was reassured I would be receiving my equipment on the day of my move in. Thank goodness. You see, I normally have little faith or success in people doing jobs I pay for or telling the truth about services. Luckily, Spectrum assured me they were different. Perhaps my outlook on life was mistaken, and maybe this company was reputable and did what they said they would do after all! Silly, grumpy, doubting, me. I need to have a more optimistic outlook on life. Moving is always especially stressful so I'm glad this company has my back. Today, the day before the move in, I received that confirmation tracking email. Relieved and assured I happily opened the email to find that everything every single customer service representative (4 different ones) had told me was indeed a lie and I was right to be apprehensive. My equipment is now being delivered days after the move in, surprising me in the least. Just another company lying to their customers and refusing to do their jobs. Thanks Spectrum, for absolutely nothing. 0 out of 5 stars.

Spectrum as a company is absolutely terrible. They are the most conniving company that I have ever…read moredealt with and I am so glad to be switching to Optimum. Hopefully I'll finally get customer service that doesn't want to argue with the customer and that doesn't lie about products and services.

Kwame and Eric were amazing. Ran power to behind four TV without trouble and protecting walls. And…read morealso hung this extremely difficult motorized mount above fireplace. Don't bother looking elsewhere. Hire Hang Pros for great service and a fair price.

Super responsive and flexible with scheduling. Also very prompt. Kwame was a true professional and…read morewalked me through my options for installation (tv mounts). He was very informative and used facts to help me make decisions on where to mount and what equipment would work or not. Truly recommend them!

Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

Empire Audio Visual did a phenomenal job installing a home theater speaker system in my home. From…read morestart to finish, they were professional, prompt, and clearly experts at what they do. They offered thoughtful guidance throughout the process, worked efficiently, and left everything spotless. Best of all, the system sounds incredible--it totally transformed my space. Their pricing was very reasonable for the quality of work, and I wouldn't hesitate to use them again. Highly recommend to anyone looking for top-notch A/V installation

This guy and his crew did the most excellent work I've ever experienced. They went over and beyond…read moreanything you could expect, They will help you every step of the way.

Fantastic service, Raul did the best and cleanest installation of 6 Unifi Protect G6 cameras as…read morewell as organizing our Networking closet. We went with him because he had a detailed plan and communicated exactly how he would run the wires so we knew what to expect. The end result speaks for itself. Would not hesitate to hire him for future projects!

As a new Texas resident can I just say the way Texas handles its electric companies is STUPID. 100…read moreor so companies. Really?!? I am so happy I contacted BeeConnectedNow. Contessa helped me find the best electric company for my needs as well as the best Wifi provider. I highly recommend this small, woman-owned family business.

Highly! Highly! Highly! recommended. I stumbled across this wonderful company while trying to…read morefigure out how to navigate the utility world in Texas after moving from southern California. I had no clue that other states had hundreds of different electric carriers to choose from. I also had never learned how to set up water and trash with the city because it was always handled by the landlord back in California. Now let me tell you Ms. Contessa went above and beyond worked after hours with my crazy schedule and over time to help me. She was responsive and did everything on my behalf. She was so positive and reassuring with unwavering faith throughout the whole process. She also helped me realize that my new place was trying to get me to pay utilities for both units unnoticed! My goodness am I forever grateful. I recommend this company to anyone trying to navigate with a company that can be trusted and its free! not kind of free but truly free.