Spectrum has one of the worst customer service experiences I have ever dealt with. I clearly informed them that I was moving, yet they transferred my account anyway without proper authorization. I later canceled the service, returned the equipment directly to the original location, and confirmed everything in person. Despite this, they still billed me and continued the service as if nothing had changed. After multiple calls, I was escalated to a manager who assured me everything had been resolved. However, I am still receiving emails and calls regarding a service I no longer have and did not authorize to continue. There is no reason I would choose to keep paying $256 a month for inconsistent service and ongoing administrative errors. At this point, I no longer want or need their service, and I strongly regret my experience with this company. read more

Spectrum was one of the most frustrating companies I have ever dealt with. My service was down frequently, my rates kept increasing, and customer service was unable or unwilling to resolve the ongoing issues. When I finally called to cancel, I was suddenly offered multiple discounts to stay. I declined and confirmed that my service was cancelled. Despite that, Spectrum continued sending me bills as if the account had never been cancelled. I called again to verify the cancellation, but I continued receiving past-due notices and additional charges. To make matters worse, Spectrum reported three months of alleged unpaid service to the credit bureaus after I had already cancelled the account. Based on my experience, I would strongly recommend that anyone considering Spectrum keep detailed records of all communications and cancellation confirmations. I would not choose this company again. read more

Ugh ... other service providers let you drop off equipment at UPS for no hassle exchange. Change out a router was simple enough - returning old router a pain in the butt. Parking is a pain and a Lot of construction around that further delays everything. Oh well ... read more

This stole location was easy to find. It was well organized, and my wait time was not that bad. It was plenty of comfortable seating around and people to help. They took care of everything I needed to do. read more

Spectrum - Good spectrum location - Internet Service Providers Near Me - Dallas, Texas

Direct (1) Written, (2) Documented in (3) Evidentiary Matter - Spectrum directly lying to Customers about Service Outage causes with -WRITTEN- evidence from Spectrum Field Super visit stating the problem was caused by Spectrum vendors on-site causes 7-hour node outage. 6/17/2026 Escalation ticket: 101831771 1. Written email from Spectrum: Power outage at 4:20p CT. 2. Written email from Spectrum: Power restored at 5:13p CT. 3. Written email from Spectrum: Service not restored for an additional +7 hours. 4. Credit requested. 5. Written email from Spectrum: 11:45p Credit DENIED to all Spectrum customers on this node stating it was a local power issue. By policy, Spectrum grants credits to -all- customers for outages longer than 2 hours 6. Opened Escalation ticket with (3) levels of Senior Leadership. 7. 6/18/2026 9:50a - Marcus - Field Supervisor - 682-220-4541 -- Contacted me stating IN WRITING -- "Hello, this is Xavier with Spectrum Communications. I am giving you an update on the recent outage in the area. It was caused by a 3rd party vendor causing the damages. If you have any other questions, please follow up with me at 682-220-4541. Thank you." **-- 3rd-party vendor CAUSED THE DAMAGES that resulted in 7-hour outage to customers. ** 8. Contacted Customer Service escalation again -- Told directly that Spectrum will grant me a credit but has no duty to grant ALL customers credit for a service outage that, BY THEIR OWN STATED POLICY IN WRITING ON THEIR WEBSITE, ANY Customer is due a credit for an outage longer to an 2 hours caused by Spectrum. 9. Spectrum employee has given written evidence that the Company work fully denied credits to customers by fraudulently claiming no responsibility by Spectrum when the 3rd-party vendor was under written contract to perform services for Spectrum on its behalf as the provider of services. === FRAUD 10. Complaints filed with: A. Spectrum, Attention: Customer Complaint, 2 Digital Place, 4th floor, Simpsonville, SC 29681 B. Corporate HQ: Charter Communications, Inc., 400 Atlantic Street, Stamford, CT 06901 C. FCC Consumer Complaints: Federal Communications Commission Consumer and Governmental Affairs Bureau Consumer Inquiries and Complaints Division 45 L Street NE Washington, DC 20554 D. Charter Communications CEO CEO Christopher Winfret (Christopher.Winfrey@charter.com) Will it do any good? --- Probably not. Do good people wronged by a company that survives though government protections and fraudulent business practices deserve to use their voice to warn other people? --- YES read more

Rude employee did not help and shrugged me off, I just left! When I got there it was only one employee working and people were coming in quite frequently so the line was getting longer, then she finally came out from the back with an attitude. Mind you she had one chill guy on the floor with a lot of people waiting in line & had the audacity to be the "moody" one! read more

Came in to replace modem and had great service from Kiana and the new store manager, Sandra. Drop my bill down $200 with a new 2 year contract and got a free mobile Line for one year. It pays to ask. read more

Don't get Spectrum!!! Price continues to increase and customer service is no good. Once I called to cancel my account they continued to charge me even through they had my date of call with notes of cancellation request stating my last date of service. very Frustrating and a waste of time! read more

Absolute malicious assholes. Customer service is worse than non-existent. If oyu ever for a moment consider switching to Spectrum, don't do it. They will screw you over on the simplest customer service issues. read more

Terrible experience!!!! I was moving and requested to cancel my service. Internet is included at my new location and I made that clear to the representative on the phone. Still, he made me go through a bunch of offers that I don't need even though I kept telling him to skip all of that. About 30 minutes later, my service was cancelled and I was told to return my equipment. When I went to return my equipment, I had to wait about 45 minutes. My name was on a board with several people ahead of me. Then they removed my name from the board and proceeded to serve a different customer. Finally they served me and still trying to sell me service I dont need. Then they about 45 days later, they had the nerve to charge me $90 for equipment that I had already returned years ago at the same location. read more

It isn't even raining hard and the internet is out and I am once again in another outage. The internet goes down at least three to four times a month. I work from home so this is problematic. It is like no matter what there is an issue with the service. At this point I am shopping around for additional services because to continuously have to go without service isn't helpful. I look at it this way if service continues to go out I could be without a job to pay for the services that don't work anyway. read more

Tatyana was awesome!!! Very patient made the experience with driving for .... Keep her around

Zero stars aren't available. If you're looking for smoke and mirrors, lies, rude customer service, you found the right company. Absolute trash! I feel for anyone who has to work with these disgusting and desperate people. They're uneducated, unskilled, lack empathy, and simply do not care about a customer and the customer's needs. Hope this company fails based on their trash customer service. read more

Preditorial pricing. They will hike your bill month after month. If you call to let them know you will cancel your account, they will offer to lower it, but only after you threaten to leave. Switch to AT&T, they don't increase your bill, guaranteed. Never again read more

Everything could improve. The reliability is awful. My area has had 5 outages in 4 weeks. Today's lasted all day. My personal service has been down 10 times in 8 months. Technicians come out look at things, wriggle wires, replace equipment and tell me the problem is fixed...... but it never is. Spectrum is the worst. read more

Absolute garbage reliability for internet, it's out of service more than operable. Completely unreliable..... read more

terrible service, internet keeps going down, can't get ahold of anyone local to get help. all calls are directed on nation service center and all they can do is have reboot the modem which does not fix the problem. read more

spectrum sucks. i got home from work and had NO INTERNET. The customer service telephone number told me that they were "upgrading the billing services" or something. my internet was extremely slow if it even worked at all. I loathe this internet service and regret moving into an apartment complex where spectrum is my only option and I cant choose to opt out for a different service. spectrum ... DO BETTER!!! read more

Don't use them. They fraudulently set up an account and service when all I did was call to ask how much Internet service would cost.

This Spectrum store has always provided me good helpful friendly service when i need help or need to upgrade a product.

I didn't catch the guys name. Was a bigger (gentle)man with dark hair and glasses. Very rude and passive aggressive and the whole place had a negative atmosphere. I returned some equipment and he didn't check me out. Just told me he would email me a receipt but I wanted confirmation because Spectrum likes to hand out hefty no-return fees. Went on to print my receipt out and told me I could have saved some trees had he just emailed it to me. I asked for an emailed receipt as well and he straight up told me "no, you already got a receipt." Terrible attitude. Spectrum does not deserve your business. read more

I am Devastated! After having my Business land-line for 30 years. I may have lost the number dealing with Spectrum! I have 3 accounts with them. I decided to switch my Salon number 972-701-0980 from the landline to a mobile number. I was told the stores couldn't help because it was a business line. I called, and the specialist set up the mobile part with monthly payments and address change. Then canceled the internet and wifi at the old address. He put me on hold, then came back with everything was set and said I would get notification on the delivery of the device. I turned in the equipment on January 7th. The phone came on January 13th. I tried to activate the device and got an error! I called and was told that it would take 3 days for the activation or less to go through I called back after a couple of days later check on the phone. I gave the specialist all the information needed, she came back with it. It will take another 3 days. Because she put in another ticket in on the installation. What why I asked, she told me I have to wait. After that Hell broke through after that!! Today is January 28th, and I don't have the phone number!! I stayed on the phone with different specialists for 3 hours! Then, I was told that a supervisor would call me back within 48hrs. I couldn't wait so I called the next day. There were no notes about any supervisor calling me back and was told that no one would be calling me back. Because it was nothing they could do. This story ends with being told I should have waited before turning in the spectrum equipment. Also, in order to remove the error to activate the mobile device with the number. They have to reinstall the equipment at the old address. At this point, it is January 23rd, and I no longer have access to the building, and the electricity is no longer in my name. This specialist told me to do the best I can do in talking to the previous management company where I moved from to allow me access to the building. On January 21st, I got an email from Spectrum on a scheduled appointment on the installation of the equipment. With a total of 196.08 for internet, voice plus installation and taxes. This is crazy!! I lost my salon phone number of 30 years, lost calls, and lost income. Now I have to start all over again!!! read more

I decided to change to spectrum last year, let me say that was a big mistake. I was not happy with their poor service. First when the installer came out he was young and not well trained. He drilled a hole in a rear room in my house for the coaxial cable. Then he said oh sorry , you're not getting a signal in the front of the house so I have to move it. This meant drilling another hole in the front room of the house. Very very annoyed by this !!! So now I have coaxial cable running up and down the side of my house and this huge ugly box as well on the out side of the house. Then I cancelled my service with them in February and paid my final bill. They tried to say I didn't pay my bill and called a few months back and spoke with someone that said he rectified it and I was all good and it was taken care of! Now it stated back up receiving constant text, emails, and paper bills saying it's not paid again. Mind you I cancelled in January 25! So I just got off the phone with a rep and she said that my payment didn't go through. This makes no since when I spoke with someone in the latter part of February when I called the first time to rectify the bill. He never mention a payment didn't go through! So how is that a payment back in December your saying here at the end of April did not go through !! They are full of shit. I paid the bill again so they will get off my back! I WILL NEVER EVER USE SPECTRUM AGAIN! Worst service and they still use all that old coaxial cable and huge boxes outside on your home. I still have to pull all that old cable and fill the holes on my house. I went back to ATT , they offered 150 dollar gift card to come back to them plus they use one thin wire that was already installed at the back of my house and I get great service, which spectrums antique coaxial cable would not work according to the untrained installer ! AGAIN SPECTRUM SUCKS !! Don't do it !! That is my experience ! Thank you read more

Trying to drop a gf equipment. Three sales people here. One person has been here for 50 min waiting to drop off. No greeting as I walked in door. I would never use this equipment. read more

Customer service is the worst, every time they finish helping a customer they take a 15 minute break doing absolutely nothing. WORST customer service in general even the internet was slow. NEVER coming back to spectrum and telling everyone I know to not come here. read more

Alberto was great at helping my mother transfer from Metro to Spectrum, great job sir! Thank you!

Constantly raising my pricing. Customer service is useless. So is management. Internet is spotty... Always buffering.

I will NEVER refer or have any affiliation with spectrum after my experience. This company conducts business like someone out to scam individuals. A salesman came to my house about a month ago and discussed a free trial. He was very pushy and I agreed to think about the trial so I could move about my day. He gave me his card and cell to schedule time coming back. After discussing with my husband, I texted Melvin and told him we decided not to move forward with the trial. Earlier this week I received a call and mail that I had a past due balance on a spectrum account. An account that I did not authorize or set up. A service that I have not used. I tried calling your customer service line but was told I couldn't be helped because I didn't have the account number needed. I was able to speak with a csr when your team called me today. While the rep resolved the issue by closing the account, she forgot to mute herself and I overheard the conversation she had with I assume management. She said things like, I know they are lying & I hope she never calls my line. The feedback I heard from management was to sell me service, and she would be micromanaged if not. Extremely unprofessional on a call with a customer. Signing someone up without consent is identity theft and unacceptable. Sharing this with others because they can apparently bill you without permission and it can go to collections and affect your credit score. read more

The staff at this location are friendly and helpful, so this review is not about them but about Spectrum as a company overall. After being a customer for over 10 years, I've had a very disappointing experience. They raise their prices every year with no clear justification. When you try to cancel, the process is intentionally difficult--you're required to return outdated and likely useless equipment. Then they charge you for an extra month, claiming you canceled too late and that the billing had already been processed. It feels like a system designed to frustrate long-term customers and squeeze out extra fees. read more

worst internet provider ever in life and it's the only one I can have in my current area where I live just dissatisfying disappointing and frustrating. If I could give no stars that would suffice. They never have a clue as to outages how long it will take and when services will be restored. I have missed several telehealth visits because of spectrum ultimately resulting in going to the hospital and I'm a cancer patient its unacceptable for a company to be this big and have zero accountability is frustrating I have called spectrum over 212 times about services in this area they refuse to do anything about it. My modem and my router do even go with the app and what it looks like I have equipment from 4 years ago and they refuse to give me upgraded equipment. Again its unacceptable and frankly I would like a free upgrade on speed for all of the inconvenience. read more

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This place is great! Maria is the best and she goes above and beyond to help a customer. She's friendly and when my anxiety was starting because my last phone company was being a real pain, she was calming. If you want great service at cheaper prices, go to this store! read more

There was only 1 worker when I arrived and it was 20 minutes before they closed. They had 9 guests that needed to be helped. There were several people in front of me but because I was just picking up and had a reservation I only had to wait 7 minutes. 4 stars only because like I said there was only one worker. He was very patient and calm while guests where complaining about the wait, even though it was only there. read more

Spectrum - 1 worker V.S 9 customers 10 minutes before closing time. - Internet Service Providers Near Me - Dallas, Texas

Their representatives are in stores pretending to be AT&T. So they signed me up, and when I realized it wasn't AT&T they didn't cancel it so I had to call in. They shipped this equipment immediately, so I had to come to the office to drop it off and make sure it cancels. Once in the store, which is in a busy area, had 2 people working. 11 people in line. One of the 2 disappeared so we will be here a long long. They are referring us to UPS for faster service. read more

Customer service is awful. They couldn't find the solution, kept me on hold for 20 minutes and then hung up. Internet goes out once a week. Absolute joke of an internet provider. read more

I thought Comcast was bad. A'aight. Holly fucking shit, the Spectrum business in Dallas is an absolute horrendous POS. We're taking care of an elderly lady in her 90's, not blood related but almost like a mother to us. She was paying $253 for internet + TV + Voice which is absolutely fucking insane. I switched her to ATT fiber for $55/month, DirecTV streaming for $69 and for voice she got one of my VoIp numbers for free. Saved her around $130, give or take. But it took me literally 90 FUCKING minutes to cancel Spectrum which didn't actually work by the way. Had to wait for 30 minutes to get someone on the phone and another 60 minutes to talk to this fucking idiot who kept giving me the run around and trying to lower the bills or sale me shit I didn't need. I think I said cancel everything like 100 fucking times. UNFUCKING believable the amount of nonsense and disrespect you get from these m'fockers. And to make matters even worse when I went to the store to return all the equipment this mother fucker actually did not cancel anything, he lied through his fucking teeth. No record of our conversation. I absolutely LOST my shit. So after another 60 minutes in the store we managed to actually cancel everything and return all the equipment. As I am trying to leave the guy was like, I can give a good deal on a cell phone and mobile plan? Told him to stick it and left that m'fucking POS. What the fuck Dallas? How can you allow a business like Spectrum do shit like this? read more

I waited 25 minutes only to speak with staff five people was showing on their screen on waiting line, but nobody was over there. There was only me. in 2 5 minutes. I did not found someone to assist me. Avoid this stuff read more

Horrible care for their customers in terms of disconnect policies, will be canceling my cell service with them soon as well.

Spectrum is trash and their managers are trash too. The customer service agents are the only ones who give a shit, but have no power to do anything. Their buy back program is filled with a bunch of bs restrictions they don't disclose then management won't take responsibility for the misinformation. I call back within the "guidelines " to qualify for their buy back program after paying $1700 out of pocket- THEY tell me to return the phone I purchased from them and wait for a refund then call back to start the process over (because the original agent notated my account but did not add the promotion to my account) I do what THEY instructed me to do. Then I call back and I'm told I'm not eligible for their $1500 reimbursement because I paid my phones off more than 7 days ago! Then wanna act like I should be excited about a $15 credit to my acct. get tf off my phone with that bs. Their internet is trash too! I spend more time working off McDonald's WiFi the days I work from home cause their service is always down for hours! read more

Store does have awesome caring staff but the wait time is sooooooooooooo super long and store needs more staff. All I need is to exchange an equipment, which should be a super quick process. FYI - this is my 2nd day attempting to exchange a router. Yesterdays wait went past closing time and there were still 16 people ahead of me. read more

I learned today that SPECTRUM just cancelled / closed my account w/ no notification. I had to get a new CC due to fraudulent purchases & failed to notify them. Usually, the companies you use auto pay with can / will get your new info. w/ out contact. When I spoke w/ a rep & a supv., I was told they closed my account & to reinstate services, to disconnect my equipment & bring it in or ship it & a new acct. has to be created! THANK U 4 DOING ME A FAVOR - bcuz of Spectrum, I have lost 20 days of downtime & having to use PTO bcuz SPECTRUM internet downtimes - I already signed on WITH ANOTHER PROVIDER! GOOD RIDDANCE. YOU WILL NOT BE GETTING ANOTHER PENNY FROM ME nor your equipment - I've already smashed it to smithereens to take out my frustrations on your lack of caring for customers who work from home & your lack of expeditious restoration of service. SHAME ON YOU! read more