Awesome doctor, love this office. Staff is friendly and helpful. Whole office is clean and kept…read moreup well. Can't say enough good about it.

I absolutely love Doctor Gaffney, great experience all they way around, including his…read moreassistants!...If you are seeking a good Dermotologist, he's your guy!

The staff is friendly, the overall concept of this company as a whole is awful. It's a money grab!…read more You pay thousands of dollars for hair removal and can never get in for treatment. Apparently they have issues keeping staff. Do not recommend. Save your money or go else where

Love the ladies at Milan. They are all so friendly and welcoming. They take time to explain the…read moreprocess and also make you are comfortable. I definitely recommend them if you are considering permanent hair removal. Facility is very nice and clean.

Amazing experience! The staff is incredibly knowledgeable and talented. I loved their holistic…read moreapproach -- it wasn't just about facials, but also about lifestyle, diet, and daily habits. They really focus on long-term skin health, not just quick fixes. Highly recommend! Not to mentioned I walked out feeling like a new person ‍

I'm so grateful to have found Luma Laser and MedSpa for my laser hair removal! From the moment I…read morewalked in, the ladies have made me feel so welcome and comfortable. Rana and Brooke are not only incredibly knowledgeable, but they truly care about giving me the best possible results. I struggle with hormone related hair, which Ive heard can be harder to treat but when I shared my concerns with Rana, she listened and made me feel completely understood. She reassured me that they would help me achieve the results I was hoping for. I started in January 2025 and I'm already seeing amazing progress on my face and body! I couldn't be more thankful and I genuinely feel like I'm in the best hands. I will definitely be recommending Luma Laser and MedSpa to my family, friends, and anyone who's looking for effective laser treatments. Truly a 10/10 experience!!

Great customer service, poor job removing hair. Not just my experience. I know two people, one…read morefemale, one male, who commented on the service as a waste of money. I had a laser hair removal abroad, and it worked very well. Not sure what the reason was, maybe stronger equipment, but the difference was drastic, like black and white.

Office staff were very nice and professional. However they were very high pressure to spend…read moreadditional money. I had 6 treatments and got poor results. I wish I could post photos. They really talked up their new laser but in the end I was very disappointed as I have tons of hair that is still present. I followed their criteria religiously, stayed out of the sun for an entire year, etc... I have seen results for other places on a close friend. Do not use this clinic for laser hair removal you will not be happy. I spent $2500 and got almost nothing for it!

Great service! This location is rather small and it does take awhile to get an appointment but…read moreoverall it meets standards

Laser hair removal is amazing and the team in Lansing makes sure to take the best care of you. Must…read moretry!!

Janet is so compassionate. Her only concern is that you're happy with the outcome. Don't even…read moreconsider going anywhere else for botox.

My experience was awesome. I initially purchased a Groupon to try out a treatment I was interested…read morein. Janet went above and beyond, and my skin has looked the best it ever has. Will definitely be going back.

Love radiant u for maintenance on my laser hair removal! They do a great job- reasonably priced and…read morequick.

The laser treatments are so expensive and a scam. I paid thousands to get laser hair removal and…read morethey did absolutely nothing! Years later, still regretting the financial decision to pay this place. I also researched afterwards about when you prepare to have laser hair removal done and the directions given about how long hair should be at an appt were WRONG. So the treatment had no chance of working. I would never go to this place again. I don't know how they live with themselves taking peoples hard earned money. I could buy a laser hair removal machine for the price of a few appointments!'

First of all when I went here, I was really excited to come here because I was moving from a…read moredifferent state. I I came in expecting regular services how I normally get laser hair I do have melanin skin when she began to do the laser. She put some type of jail on my face which is I've never got that done before but long story short, the results did not work and when I called to kind of let them know to see if I could come in maybe for a touchup or something like that she told me that that's not something that they could do. She also told me that I needed to wait weeks to be able to see, but I get laser often so that's something that I already knew and she just was not trying to compensate me as well at all with anything not even a visit to see if if it's something that they could've did better so I don't recommend coming to this place. The customer service is great though.

I have been to different spas in the past and this one is my favorite and only one I use now. The…read morestaff is like family and really care about each of the clients. They don't try to up sell you and provide you with information for you to make decisions with. They know what they are doing and make you look your very best.

Dr. Katranji and Dr. Huettner did my blepharoplasty and i it…read more Thank you My wife and kids love my new look.

Just got a facial here and was very disappointed. The facial consisted of exfoliating,…read morederma-planing, and a mask. That's it. When I was being Dermaplaned, she cut my face and I ended up walking out of this medi spa with a bloody cut chin and mask all over my hair and face. It was very unprofessional. I was really looking forward to a nice facial but was extremely disappointed because I wasted my time and money. I have now been home for 20 minutes and my face is still bleeding. Although my facial was not great, the receptionist was very nice and the place was clean and cute.

Front desk staff are very nasty and rude. Long wait times. Last minute changes from Dr to PA. Find…read morea dermatologist that respects your time and has professional staff

First off - let me start off by saying I never met once Dr. Karlene. I've been to this place 4…read moretimes just this YEAR, each time I waited at least an hour to be seen except for one time (which was 45 minutes). The first time I was seen, I waited OVER an hour just to be called back. My appointment time was 4:30 -- I didn't leave that office until 7pm and they close at 6!!! I wasn't called back until almost 6pm. The scheduling is horrible. I specifically asked them what appt time is best for not having to wait hours to be seen.. I was told after lunch at 1... I was just there yesterday for an appointment at 1:15 -- wasn't called back till after 2 and the lobby was full of about 8 other people waiting. Let's not forget the sewage smell from the plumbing that happened as well while I was there. It smelled like ripped A**! I had to spray my perfume before an PA assistant came out with Febreeze and explained what was going on - it was their sinks.. gross.. I had 2 tests for fungus and which the assistant could "swear on her life it's fungus" and yet the test came back as "trauma and shoes"???? That makes NO sense. I work from home.. I barely wear shoes... then they did a biopsy on me in which came back "allergies" -- yet they couldn't explain what I'm allergic too or why I'm not getting any better and I've seen them 4 times now. Then they had the nerve to ask me to call when another "bite" comes up, don't itch it, and they'd do another biopsy. For what? A no answer result? I don't need to be cut open and sewed again for no answers. DO NOT WASTE YOUR TIME HERE. The PAs do not know what they are doing. I'm going back to my old dermatologist, it's a drive but it's worth it. The only positive review I have is for the assistant - she's blonde and young. She did the MOST there. Thank you for being the only good part of that office. UPDATE: I went to my old dermatologist - it is indeed fungus that I have, and it is so far deep that no amount of "anti fungal" OTC nail gel would work (this ridiculous office advised kerasal which I've been using for months and it's worse). I was prescribed a strong lamisil oral medication which will take 6 months to fully grow out and heal. The other diagnosis which was allergies? Lichen Planus. I was prescribed a cream and within literally TWO uses -- I'm already seeing results. Also, they did a scrape biopsy instead of a "punch hole" biopsy and I'd recommend that, as the one performed on me in this office left a horrible scar.