Just a heads up: This place only accept cash! I went here to get a battery replace on my watch. The guy who was there did a great job on replacing the battery on my watch. He had a difficult time getting my watch to work. I left my watch to have him work on it and within 30 minutes he got my watch to work. He did a fantastic job! If you need a battery replacement on your watch come to Pinole Key & Gift Shop read more

Excellent service ! Mr Lee was very friendly and had great Customer service. Hubby and I came to get battery replacements for our watches. We will be back read more

Fast service. In and out in less than 10 minutes. $15 watch battery and installation. I will definitely return next time I need a watch battery installed. read more

Pinole Key & Gift Shop - Keys & Locksmiths Near Me - Pinole, California

See all

Let's just say $16 isn't a bad price to replace a battery--but what I found unacceptable was the lack of responsibility and negligence this place showed when handling my watch. I barely use my watch and kept it in its original packaging, so it was literally in pristine condition. But when I got it back, it had visible scratch marks all around it. I even asked him twice if he could change the battery, and he said yes. For this particular watch, he admitted having a hard time removing the back plate. He said he tried several tools and even had to remove the rubber around the plate to close it. I inspected one of the metal tools he used--it had chipped edges, which likely caused the scratches. I tried to argue that he damaged my watch, but he gaslit me into thinking I made those scratches myself and refused to take any responsibility. I reluctantly paid because the argument was going nowhere. All I can say is: avoid this place, or at least have proof--because they will lie and gaslight their customers just to avoid accountability. read more

Rude Owner, refused to work with a Rolex Watch. & Doesn't accept card. Don't waste your time coming here.

Mr Lee is always kind and professional. I'm an OG customer since he was at the old location by the old Bank of America on other side. This is new location, and I do pray the business goes well. I have been coming to his business since I was 8 years old. We appreciate your hard work. He specializes in watches and repairs. He sells watches, keychains, zippo lighters, and wrist watch bands. Such a great genuine guy. I do recommend to the locals and newcomers. read more

Pinole Key & Gift Shop - For sale: Business card holders, keychains, and wallets - Keys & Locksmiths Near Me - Pinole, California

Fast and efficient service. Got my watch sized here. Went in and waited less than 10 minutes. Highly recommend

We have a great customer service mr Tom was so great with his customer service and he has great prices, he did a great engraving gift for my husband read more

Pinole Key & Gift Shop - Keys & Locksmiths Near Me - Pinole, California

Walked in to get a watch band repair and found a great store. My watch band was broken and Mr. Li advised me on what was needed. In little to no time, my watch band was reattached, all the leather bands as fixed and good to go. What great service I received. I will definitely come back again. read more

Pinole Key & Gift Shop - Keys & Locksmiths Near Me - Pinole, California

I have passed this place several times as it's next to my favorite taco spot in the area. I went by yesterday and noticed it was open so I popped in. I needed a house key for my daughter and was looking to support a small business. The selection of keys was OK. I didn't find what I wanted but I settled on something I thought was cute. They gentleman made my key, gave me the price and I handed him my card for payment. "I don't take card." Well, I looked all around the shop for any sign that said cash only, or no card accepted, or any mention of payment or price listing. There was none and unfortunately I had no cash. So I asked if there was any signage indicating that, and his response was, "Well, everyone knows I only take cash." "Who is everyone? I've never been here before and there is no sign saying anything about your payment policy" (maybe I should have asked, but it definitely should've been posted). "Well I already cut your key" "And I don't have any cash, so can I come back later or.....how does this work?" So he tells me I can come back later. I leave my name and number and head to the atm. I come back, I give him money and he thanks me. I ask for a receipt. He struggles to find one and the other customer inside says "he's good for that." Overall the experience left me with a sour taste in my mouth, I'm still happy to support a small business but I won't be returning. read more

Pinole Key & Gift Shop - Overpriced novelty key for my babygirl - Keys & Locksmiths Near Me - Pinole, California

See all

I always go to this place to duplicate keys. Nice place. $6 to duplicate a drawer key.

I took my watch here to have the battery replaced. My watch had ALWAYS functioned perfectly before taking to this store. However, when I took my watch backpacking that weekend I could not cycle through the various functions as I had for years and after a bit of troubleshooting realized that when this store owner replaced the battery he didn't fit the case on properly so the function buttons no longer worked. Hoping that this store owner would recognize his error he would quickly and happily remove the case and refit the case on the watch so the function button would work again which would take approximately 60 seconds. I was correct in my diagnosis but after this store owner took my watch and fixed it he said I owed him additional money to fix the problem that HE CREATED. I told him that my watch functioned perfectly before I brought it to him and that he simply didn't fit the case on properly. He insisted I owed him more money to pay him for the problem he created. He got adamant and insisted I pay him more money. I told him that he should honor his work and admit the mistake he made. He wouldn't back down and insisted I pay him $6 more dollars. So I told him I would never return any business to him and warn others of his greediness. Be forwarned! This little old man is a greedy, little sneaky crook who would screw over his customers just to make an extra buck. DO NOT TAKE YOUR BUSINESS TO THIS GREEDY NASTY LITTLE CROOK. He is worthless. read more

Tom is super professional and kind. He helped me with making key copies within minutes I walked in. He was very helpful in choosing which style will be best for the keys I had. The store is filled with many styles and sizes of keys which I think was very helpful. The prices of his services and products is very very reasonable and affordable. However, he only accepts cash so be sure to come in here with cash ready as he doesn't have a credit card machine. Very convenient location as there are parking in this plaza. read more

Pinole Key & Gift Shop - Keys & Locksmiths Near Me - Pinole, California

Service was fast. I'm not sure if they have a card machine coz he made me pay cash though. It was a great experience. Surely going back here for battery replacements. read more

Nice to have a small business owner nearby who clearly knows what he is doing. The previous batteries for my watch didn't seem to last. The owner recognized it was not "one of his". Glad to have someone who knows what he is doing rather than someone just trained to swap out batteries. read more

I procrastinated and needed the back of a watch engraved ASAP. I looked on Yelp and this store popped up as the first suggestion. Initially, I was skeptical as this store is called Pinole Key and & Gift Shop - with no mention of any watch engraving services. I called and the shop owner, Mr. Tom let me know that he could do it within an hour. Trusting my instincts, I went to the store (which is located in a strip mall and has plenty of parking), picked out a font that I wanted, and Mr. Tom told me to come back in an hour. I returned an hour later and the engraved watch was already waiting for me. Mr. Tom showed me his work and I was a very happy gal. Not only was it everything I wanted, but it was reasonably priced as well (keep in mind he only accepts cash)! I'm so glad I found this shop and will definitely be visiting Mr. Tom for any gift engraving or key duplicating. read more

Great place , excellent Freindly service. We use to frequent the previous location and has always enjoyed the kind service and continue services at the new location. We usually use the engraving and watch battery replacement and highly recommend. read more

Excellent service. Brought a watch in for battery change and was in and out quickly. Mr. Lee was so friendly and kind. I will surely come back again! read more

I've been going to him for decades. Mostly for watch bands but also keys. read more

Mr. Lee was kind and professional to me! He may not have all the top-of-the-line and up to date things that some small business have, but he is humble, and enjoys working even at his age! For that I give Mr. Lee a "five star" rating! Mr Lee was quick and did a wonderful job with my watch band that I purchased there in his store! Mr. Lee only took minutes putting my watch band on, and I can tell he is a proud man, who really enjoys what he does, and wants to do a good job for his customers! Thank you Mr. Lee, and continued success in your key watch repair business! And many Blessings to you! read more

Had a watch recently serviced there. Had a battery replaced and a couple links removed. He had it done within minutes. Good experience. Will be going back again for sure. read more

Excellent service, very reliable and friendly. Great to support local businesses! Watch repair, sell watches, ids bracelets etc

Came in to get 6 keys done. Polite and friendly. Great music and good vibes. Shop with confidence

Very kind and friendly proprietor. I needed a watch battery and was rewarded by a reasonably quick installation at a fair price.

Great service! Owner is a fast and knowledgeable worker. Overall a very pleasant experience.

Came by to get a copy of my mailbox key made. Fast, friendly service, reasonable price, and he was going to forgive me for being 10 cents short. However, I went to my car to dig out change because every penny counts for a small business owner. I've come here for watch batteries and straps; now I can say that I've been here for keys also. You won't find a better place in the area for your watch or key needs! read more

I have been coming to this small business for years. Always efficient, fair, and courtesy. I highly recommend this establishment

Tom is Great!!! What a gem of a place! Pinole Key and Gift Shop is a true mom n pop shop that cut keys by hand unlike your ACE Hardware or Home Depot. He also does watch repair and engraving services which is definitely something that is hard to find. This place is a treasure..... Shop Local!!!!! read more

Super friendly, super fast and super reasonably priced! I couldn't have asked for anything more. It took me longer to pick out the right keys because he has such a huge assortment! And I just had to have the cool designed ones! 4 keys in less than a minute! Shabang! However, only 3 out of 4 worked from the start! Three visits didnt fix it and to this day I still have to bring it back for a refund. Came back during a weekday a couple of days later when I happened to get out of work early and made it to the shop an hour before closing time!!! ....only to find they were closed. I called the shop number and the person I spoke to (the owner I guess?) said he closed early because he wanted to do something at home . I was so disappointed! Came back again Saturday morning and he made some adjustments. Tried it and it still didn't work. So on the third visit (2 weeks later) I tried to tell him what I thought was the problem - there was a tiny part of the key that was just about a half millimeter longer than the actual key. However, he didn't listen and remade the key from scratch with the same design, ensuring me a full refund if it still didn't work. Well, it has the same exact problem/defect so, of course, it didn't work. I haven't had time to go back to his shop a fourth time to return the key so I'm hoping that he doesn't forget he said I can get a refund for it when I do. read more

I always go there to make my keys and get my watches he's fixed. It's a great little private business. I always recommend this place.

Been to this place a few times for keys and it has been great. The owner is really nice and no problems with the keys. A true local mom and pop shop! read more

Reliable and honest elderly man. Reasonable pricing. Have gotten 2 watches done here to replace the battery. Another new watch- i got some links removed to better fit my wrist. handled with care. nice friendly chat. takes only cash, which is ok. read more

Located in the plaza just before Fitzgerald Drive on Appian Way, where Uncle Chung's is, this is a gem of a service. The utterly sweet and very kind owner works quickly and cheerfully. Open from 10-5 during the week, he does not accept credit cards but will take a check, so you want to come prepared with cash or check book. He changed the batteries in my garage door opener and Prius key in less than 5 minutes. He mentioned that the Prius key had the wrong battery and, surprisingly, he had the correct one, which he replaced immediately. He says he is able to fix a broken necklace for me as well. My friend was pleasantly surprised at the comfort of the office chair thoughtfully provided so that waiting customers can sit down while service happens. The energy of his small shop is unusually serene so that the experience is of walking into an oasis. The keys shaped like cats are pretty attractive to a crazy ol' cat lady and he has jewelry for sale as well. My experience of this business is that it is a happening filled with pleasant energy. read more

I had to find a place to get my battery replaced for 2 of my watches. Both of them high end watches. I thought I would try the closest one Pinole key. I give 1 star based on my experience. First of all there is nothing posted that only cash is accepted. I called first and asked about the repair and nothing was mentioned about the accepted form of payment. When I arrived and also while I was waiting, nothing was said that only cash is accepted. It was only when the job was finished that he said that only cash would be accepted! He said that everyone knows he only accepts cash! Well I'm a new customer. how is one supposed to know when it it is not displayed or disclosed anywhere!! To top it off, he said that I had to leave one my watches to ensure that I returned with the $29 cash!! Wow! I hope this business owner becomes more forthright and courteous with customers in the future and let folks know the cash only policy right away. During COVID, many places only accept contactless forms of payments. I'm ok with paying cash but please disclose it upfront! read more

Awesome customer service - whole heartedly recommend this business if you need a smart car key cut!

I'm so glad I found this place to fix my watches! The nice gentleman took care of 2 watches that needed battery replacements and also changed out a leather band for my husbands watch. We dropped them off and came back in 20 mins and he was all done. Will definitely be back for all my watch needs read more

Came in to get my metal watch resized. Nice gentleman and was quick and helpful. Inexpensive as well.

Love this little gift shop. We always bring our watches in for battery replacement and he's always so fast and prices are very reasonable.

Stay away from this place. I made the mistake of bringing my watch here. In trying to set the date and time on my watch after replacing the battery, the owner broke the windup piece. What's worse is he tried to act as though he had no idea that the piece was broken as he handed it to me. He asked me to try to se the date and when the piece fell in my hand he acted as though he was clueless. He then tried to fix it, and admitted that he couldn't Should have been tipped by the fact that he only accepts cash. Unscrupulous. Stay away. read more

They do watch repair. He removed my links with ease. Prices are fair and reasonable. The owner is a older man with decades of experience.