We were in the process of buying a camper van, and wanted to have a Buyer's Inspection done since it was used. Some very good friends recommended Pioneer Automotive to us. They said their entire neighborhood has all of their work done there. Great recommendation!
They did the inspection and found several repairs that were needed. We negotiated the cost of these repairs with the seller and bought the van.
Here's what makes Pioneer exceptional:
1. Price: The inspection was exactly $100 less than the Dodge dealership and $50 less than the shop I normally use. (They were too busy to get us in)
2. Thorough: Ray went through everything mechanical on the van. And he was just as thorough in his explanation of his findings and, more importantly, his recommendations of what needed immediate attention and what could wait.
3. Customer care: I asked him if he could do the all of the repairs by the end of the following day. He assured me if we let him know by the end of today, he could complete the work. I dropped the van off that afternoon and he had everything done by 2:00 the next afternoon. And he had tips for when we scheduled our next maintenance. Definitely exceeded our expectations!
4. Price: the final cost was $250 less than the estimate. How many shops do that??? Also, I got a quote from the Dodge dealership for the same repairs. Way more expensive.
I assured Ray we would schedule all of our maintenance on not only the van but also our truck, during visits to see friends in Anchorage. 3 hours from our home in Soldotna- he's that good!!!!! read more
