The clog wasn't removed. It was only pushed further down the pipe. So when running water to confirm that it was not clogged, It only let in more water, but still did not drain. I contacted the company a few hours after services. They were not receptive. They claimed that it was a new issue. Refusing to return to finish the job, and refusing to refund my payment. I have filed a police report for "theft in the 4th degree" which is theft by deception. I will take them to court. I very much recommend a different service. read more

Pipe Masters - Official police report. Theft by deception. Theft in the 4th degree. - Plumbing Near Me - Honolulu, Hawaii

Pipe Masters was great. The heavy rains and clogged rain drains on my roof were causing a leak. They responded quickly, came out within the hour to clean out my drains and identify the problem. Professional, polite, knowledgeable, and fast! I would use them again. read more

Excellent work on our Kaimuki home. Quick response and professional scheduling and detailed cost quote. We had them fix our outside leaking pipe and kitchen sink faucet. They fixed the pipe and installed a new kitchen faucet. It was a high quality job! See the pictures Thank you Izaiah and the Pipe Masters Team! Aloha. read more

Pipe Masters - Kitchen Sink Before - Plumbing Near Me - Honolulu, Hawaii

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We had a floor sink plugged in our restaurant so I figured we would give them a try. They showed up and I was very impressed at how they not only dispatched their tech but also their responsiveness and professionalism. Drain was cleared and we got back to business! Thank you read more

Pipe Masters - Plumbing Near Me - Honolulu, Hawaii

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Work was done on timely basis. Nice respectful plumbers. I don't remember who it was I was talking with to schedule the service but he was really nice and polite. read more

Izaiah came on time and was extremely patient with me. This is the second time going with them and the work they did 2 years ago is still strong. Pricey but trustworthy and long-lasting work is guaranteed . read more

Their service technicians are knowledgeable and professional. The office is efficient and responsive to customer inquiries and requests for assistance. One of the better plumbing operations we've worked with. Highly recommend Pipe Masters LLC. Dan Gomez General Manager Diamond Head Sands AOAO read more

I highly recommend Pipe Masters! I received a quote for my clogged bathtub (via Yelp) immediately and scheduled an appointment the next day. Communication during this entire process was excellent. My technician, Izaiah, arrived during the time slot and worked his magic to unclog my bathtub. Thank You Izaiah! Everything was so easy and smooth. I was able to settle my bill before Izaiah left and received an email receipt with photos of services rendered. Arvin called me later to ensure that I was satisfied and to ask if I had any questions. He also gave me suggestions on how to avoid the problem in the future. I appreciated this follow-up call! Overall, I had an excellent experience with Pipe Masters. I will be using their services again in the future. read more

Pipe masters were very responsive and easy to work with. Service tech was knowledgeable and professional.

I had an issue with my sink drain backing up due to improper use of my garbage disposal. Arvin answered my call and quickly got all my information put into the system and scheduled service for the same day. The technician, Manny, was friendly, helpful, and explained what he was doing during the entire process. Manny was able to resolve the issue in my P trap quickly and showed me how to try and unclog garbage disposal drains if they back up in the future. He found some other problems related to the backup that wasn't my fault and put them into the report and gave excellent advice. Hopefully, I won't need to call a plumber again, but if I do, Pipe Masters is at the top of my list. Thank you for such excellent and amazing service! Plumbers are expensive in Honolulu, but Pipe Masters is worth every penny read more

The response was quick and timely. The quality of work was excellent. The cost of the repair was reasonable.

We contacted them regarding a toilet we've been having trouble with for years that we were unable to get fixed despite contacting many people. They were so helpful and informative on the phone. Gave recommendations. Straight forward with the price. Good communication with the professionals from getting alert that they are on their way and throughout the process and after. Ended up getting all the pipes cleaned and got two bathrooms of 3 with problems fixed. Now all bathrooms are working well. They sent pictures and videos of the work and follows up with a call. Definitely recommend for any plumbing needs. Recommend Bernard and Jacob. Arvin is great on the phone with information and questions as well. Kristine M. read more

We recently had a clogged kitchen sink. We called PipeMasters and they responded immediately and serviced us that day. It wasn't a quick fix, but Pili at the office called and gave us covid prep instructions to keep the family and workers safe and the home ventilated. This means they care about both parties. I was impressed! Joshua the plumber came in an hour and assured me we could use their $93 unclog coupon (so check online) and tried to unclog the drain. He put on his little booties over his shoes when he entered the house. He brought his own wipes to clean up all the regurgitation from the pipes. He is very clean and thorough in dealing with icky sludge and cleaned up the mess and his equipment well. Since the drain was still clogged with sludge after e-snaking the pipe four feet, he had to change the work order from an electric snake-type unclog to a water penetration hydrocleanse using a hydrojetter on the pipes. That meant the bill would be higher! Luckily, they have two pricing options: a mid-priced cleanse about $600 and higher-priced option with cameras $1300 to record video to choose for the change. Now this was an unanticipated expense; I needed help in justifying this change to my spouse. Joshua was great in explaining the differences in price that one service is with and the another without the cameras; cameras document and show the clog & hydrojet's significant change (he showed me a past job's before clogged pipe & after clear pipe videos). Be mindful that there is a two year warranty that only comes with the selection of the cameras to verify the condition of the pipes and sewer main. After running the water and hydrojets thought the p-trap under the sink awhile, Joshua, handled himself well under pressure, & unclogged the sludge. I was so grateful! Billing and payment was done that day of service on an iPad. The company is professionally run, you'll get a follow-up call from Arvid with recommendations for pipe maintenance. It was an educational call, not a pressured sales call. I'm also impressed that the invoice lists the tasks that were completed as well as information and a quote for the future suggested maintenance. I've owned property and worked with plumbers, and I find this company provided the utmost professional and sincere service from the plumber to the office person preparing me for the visit, and last, the follow-up person. I highly recommend this professional company when your kitchen or other pipe needs to be unclogged. From our experience, you won't need to wait when you are on yelp requesting a quote, PipeMaster responded right away I recall five to ten minutes, like they did for us that day of the issue. I hope you are lucky like we were to get an appointment right away! read more

I contacted Pipe Masters through Yelp on a Saturday and got a response first thing Monday morning. I was able to upload photos through Yelp but they asked for a video by text to confirm the problem they were suspecting. They had someone out to our condo that afternoon to confirm their assessment and fix our dripping shower faucet, and they picked up the new faucet so I didn't have to deal with it. I was very impressed with the pre-service call that detailed COVID protocols, which frankly, were more important to me than the service. My feeling is that licensed plumbers can probably all do what I needed well and quickly with the same level of quality. During these times, I appreciated how proactive they were with COVID protocols: they asked me to wear a mask, said their service people would wear masks, asked that I open the windows 5-minutes before their arrival for airflow. This was really important to me that they took these protocols as seriously as me and my family do. Overall, I appreciated the ease of contacting them, the fast response, an accurate and reasonable price, and how fast they were able to come. It wasn't an urgent issue, but was nice to have it fixed quickly. I also like that they have a website. Small thing, but it's clear they put as much work into their presentation as a modern business as they do into the plumbing work they do. read more

I had Pipemasters replace a toilet fill valve for me after ours broke and caused our toilet to leak everywhere. I have no experience with plumbing issues no matter how big or small, so I was pretty stressed out. A family member tried to help, but was unable to stop the leaking. I called Pipemasters and Arvin answered. He was very helpful in finding a tech who was able to come the same day. The tech, Izaiah was super quick from giving me a quote to completing the work. After the work was completed, Arvin followed up to make sure I was satisfied with how it went. I would highly recommend them and will use them in the future if I ever need to. read more

This company knows how to treat their customers. Very informative, respectful, and professional. Big thanks to Arvin and the team. Tony read more

Left a message through Yelp for a quote, and Arvin got back to me less than 30 minutes. Talking on the phone, he helped me set up an appt with his tech the very next day and walked me through the options they offer. He was very knowledgeable, professional and friendly. Great service! Thanks Arvin! read more

This is the third time I've used Pipe Masters. They are always professional and the customer service is great.

We've used Pipemasters many times and their work is always excellent. They are very reliable and responsive to questions. read more

Pipe Masters - We've used Pipemasters many times and their work is always excellent - Plumbing Near Me - Honolulu, Hawaii

When we were having problems with our master bathroom sink, I contacted Arvin at Pipe Masters. After explaining the situation, he gave me a pretty accurate explanation of the possible issues and sent Manny out to diagnose. He fixed the problem the same day. I chose Pipe Masters because they came highly recommended, and I completely agree. I was very impressed with the professionalism of both Arvin and Manny, from setting up the appointment, to diagnosis and repair; all done in a calm, professional, and a respectful manner! I would not hesitate to recommend this company to anyone in search of a great plumbing company! read more

Awesome work! Arvin was very easy to talk to. Manny and crew were very professional. We got rained out they came back the next morning to finish. Mahalo Pipe Masters team! read more

My experience with Pipe Master was outstanding! The company ratings speaks for themselves! If you are in need of a plumber, do yourself a favor and call Pipe Master! You will NOT regret!! I guarantee! High integrity , timely, straightforward and professional! No scamming or trying to add additional work to fix your issue. They are Looking out for the customer best interest! Izaiah came diagnosed the various causes and recommended a course of action without doing major cut outs of the wall and ceilings. He took care of the back up toilet and test, test to ensure that water was no longer leaking. Izaiah is definitely a positive asset to the Pipe Master team! I am also impressed with their Covid-19 protocols , text messaging and emails communications. The team members answering the phone was professional and courtesy. Again, if you are in need of a plumber, please call Pipe Master! I will definitely be a returning customer! read more

Pipe Masters - Arrived zone time! - Plumbing Near Me - Honolulu, Hawaii

Pipe Masters quickly scheduled us for a kitchen faucet replacement and completed the work expertly the next day. We're very pleased with their services and would highly recommend. read more

Thank you Arvin & his staff. I called Pipe Masters on Wednesday afternoon in a panic because I didn't know where my leak was coming from, they (Manny & his partner) came out Friday at 10:00 am, and they fixed my problem. The also helped with our outdoor sink. If you're ever in need of a plumber, call PIPE MASTERS! Mahalo, Mary Williams read more

Timely scheduling, on-time arrival, knowledgable plumber, and price seemed appropriate. Good interim fix to the problem; currently waiting to receive follow-up recommendation for replacing water-spout, but hopefully I will receive that info shortly. read more

I had pipe masters out today for an emergency, I had water going from two bathrooms throughout my first floor, water was everywhere. They came out quickly and were able to diagnose and fix the problem which was a blocked sewer line. They had already given me an estimate on the phone just from me telling them what was going on, and the work they did did not cost anymore than what I was initially quoted. Compared to what other plumbers charge, I thought the price was very reasonable. The plumber that actually came to the house was very friendly and knowledgeable. I will definitely call them again if I have any issues. read more

The Pipe Masters were very responsive and able to get the job done in a professional and timely manner. Manny was a great plumber. I would definitely be a repeat customer. Call on them for your plumbing needs.. read more

Bernard was punctual and responsive and great customer service overall. We needed someone to come and look at the backflow, and scheduling was easy and quick. Payment was easy and done online and this was a huge plus because it is very convenient. It's nice to see a modern company with good branding and also up-to-date technology; something that more of Hawaii's business desperately needs. I'd recommend Pipe Masters to everyone! read more

Manny did a great job, very pleasant easy to work with, got the job done estimate was on par

Outstanding service and very informative. I called to set up a service and Arvin was extremely helpful and talked me through different options and his recommendations based on our situation. I learned a lot just by our phone call. Would definitely use them again. read more

I requested plumbing services after a plumber recommended my sewer line to be descaled. I called Plumbing Masters and shared my need to descale my cast iron pipe and my concern that I would need descaling in the future because of my corroding iron pipe. I wanted to know about slip-lining and other trenchless technology to make my iron pipe plastic. Hydojetting is a needed step to assess the existing pipe condition. Plumbing Masters gave me a video of my pipe before and after the hydrojetting. I am delighted. read more

amazing service and customer care. Izaiah was amazing. cleared out blockage and had us flowing in less than a half hour. Thank you to the team. read more

Manny was very knowledgeable and he helped us before! He worked quickly and has a great attitude!

Pipe Masters is AWESOME! Exceptionally professional and earnestly get it done correctly the first time! I will not use any other plumber for my personal plumbing needs nor that of my real estate clients! Pipe Masters is THE BEST!!! read more

Repeat customer. They did a great job on our first issue and provide excellent customer service we knew we had to use them again. Called them for an appointment. Quick response back with confirmation and scheduling. They even send you a text message the day of to confirm appt and a picture of the crew member that will be there. Very professional company with great customer service. Loyal customer for sure. read more

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Great work today. The tech was quick and thorough. He helped me understand next steps.

They did a great job on my Sewer Line. They answered the call quickly when I called, and were very professional. The job required major work, but they handled it with ease. Thank you Pipemasters. read more

Every step of the way from calling to make an appointment to having the problem resolved was easy. Arvin was friendly and helpful and Izaiah got the job done quickly and answered my questions. We have used Pipe Masters several times and have always been satisfied with their work. read more

I love the communication this company uses. Through texts they confirmed my appointment and then on the day of appointment, gave me the name of the tech who was coming complete with bio (!) and a tracker to estimate his arrival time. I liked that they respected my time. Bernard Luong was terrific! As he checked out the pipe replacement problem for an estimate, he was happy to answer my many questions and explain the intricacies of plumbing! I so appreciated he was sincere and not dismissive of the naive questions. Great service! We had to postpone the job due to family matters. But I will certainly contact them again. read more

After we had kitchen pipe repair done manager Arvin suggested that we may need to replace pipes eventually due to old pipes in kitchen and bathroom sink. So after their great work in 1st visit we decided to replace kitchen sink pipe replaced. We are really happy with Pukana's great work and friendly staff at pipe master ! Will recommend to all of our friends . read more