Very professional. Arrived as scheduled. Kupono is a fast worker and cleaned up when he was done. Explained the mechanics of our new sink fixture before he left. read more

Had a property valve replaced and an outside water hose spigot repaired. Took almost a month to get guys to come out and do the job. On top of that they took payment for both jobs at the same time which would have been fine and well except. When they came to finish up the hose spigot job, they tacked on another $650 to the quote, and couldn't even patch the hole they made on the side of my house. Everything works with no leaks, which is fine and dandy, but, I was extremely turned off by the way they do business. Unfortunately, I cannot suggest these guys. read more

Most professional & able to adapt: when a faucet assembly (new, out of the box) was missing a part, I was given the choice of another similar one so everything was able to be done in one visit. read more

I needed to have my cracked, leaking toilet replaced. They were great with providing me a quote for the whole job, including labor. However, I requested a separate quote for how much the total would be if I bought the toilet on my own and used their services for labor only, which I thought would be as simple as subtracting the cost of their toilet from the original quote. Yet after 2.5 weeks, at least 4 phone calls, and being told at least 3 times that "we'll get back to you by the end of the day", I still haven't gotten that quote. Within that time, I contacted another plumber who was able to provide me a quote AND complete the job, all before Waialae Plumbing was able to get back to me, plus the other plumber was cheaper by at least $200. So Waialae Plumbing was more expensive and with much poorer customer service. Never again. read more

The issue was resolved and the temperature was not at 120 when checked by technician Demytri. It was changed to a better temperature. Thank you for fixing the issue. read more

The did an awesome job with my toilet. Called them and they made room in their schedule to check out my toilet and within two days everything was fixed. Big mahalos to uncle bam bam for coming and checking it out and big mahalos to pono for coming in and replacing and fixing my toilet. He treated it as if it was for his own and that's what we love the most. They had treated everything as if they were doing it for themselves and their hale. Mahalo mahalo mahalo nui! read more

Waialae Plumbing & Construction - Replace my old toilet to a brand new one. Cherraah job!!! - Plumbing Near Me - Honolulu, Hawaii

They were very nice folks but I personally felt that they were trying to maximize profit - from insisting to run a full-on diagnosis for $1000 after me already telling them what's likely going on, and quoting $1500 for 3 toilet repair (each toilet was $100 when we bought it, so 500 to repair the small parts inside doesn't make economic sense. ) We already got another quote from somewhere else for $589, so almost one third of what those guys quoted. I paid $300 to do a diagnostics, to get them to tell me that the toilets are broken - yes - that's why we called you - and they won't apply that fee towards any repair. I'm sure they're good plumbers - I personally like working with those who actually think of what value they are providing. read more

I've used Waialae Plumbing for years both as a former condo manager and as an individual. Always found them to be prompt, professional and polite. Today's service by Joeseph kept that record intact. I was very pleased. read more

I had a slow drain in my primary shower and Joseph at Waialae Plumbing came to the rescue! He is professional and courteous, explained the snaking process and made sure it now drains properly. I highly recommend Waialae Plumbing! Even scheduling, the office is always very helpful and keeping me posted on when the technician is on the way. read more

Always done correctly. 5 years of using them for my plumbing needs, I wouldn't use anyone else.

Dependable, professional, meticulous and neat. Scheduling was quick and a technician was out the next day for an estimate. Danny investigated the challenge posed by the location of my water heater in a tight space requiring removal of a stove, panel and corner cabinet. After I approved the estimate the next day, with a 50% down, Danny and Cael came out to replace the water heater. Both were pros... paid meticulous attention to details and were neat. They also waited for my building water to be turned on so they could test the water heater. They took photos to document the work as well. Worth every dollar! Ask about the discounts mentions in Yelp and their web page. Recommend! read more

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We use this company for all our properties, they are professional, do quality work and very efficient, I highly recommend them!

I am not reviewing the quality of their work because I didn't have them do the work. My review is solely about their policies and pricing. I had them come out to look at a minor leak at the point of connection of my handheld shower fixture. The technician pulled the fixture off and seemed confused on how to fix it. I paid them $67 to come out to check on the problem. He then told me if I wished to proceed to fix the problem it would cost me $300 for a research fee. The fee was for them to figure out how to fix it. After thinking how to solve the problem they sent me a quote, which was an additional $1000 to replace the fixture. I fixed the problem myself for $40 in parts and it took me 15 mins. read more

Called to get a shower fixture fixed and that was done well. Also requested to have 2 master bathroom sinks with leaky faucets repaired and I've been waiting for several months now. I've called 3 times to follow up and the girl who answers the phone keeps saying I'll check we will call you tomorrow. I never received a call back so sorry I will no longer need your services. Very bad business. Sad because good plumbers are hard to find and just when I thought I found a company I could depend on. read more

Kyle is a great and personable plumber and technician! Glad to support a local business!

Great job getting our new dishwasher plumbing/hook-up up to code. The team at Waialae Plumbing are very professional and friendly! Mahalo! read more

Called because Lowe's wouldn't install our new refrigerator because it had a copper line. They said I needed a plumber so I called Waialae Plumbing. Everyone was friendly there. When I explained the situation to the girl on the phone she was able to get someone out the next day. They did an estimate before starting and completed the job as stated. Price seemed fair. Hopefully Lowe's will now install my fridge! read more

Communication, efficiency, timeliness, and that is good customer service The crew was friendly, covered everything, and made sure I knew what was going on read more

Competent work but I did not feel good about price & value. I had no choice because the work was emergent.

Cael provided excellent service. He took a thoughtful approach to diagnosing and fixing our laundry drain line issue. I appreciated how clearly he explained the problem and solution in a way that made sense to me. Showing video footage of the issue was especially helpful. Cael and his colleague also left the area spotless after the work. Their professionalism and expertise are on point! read more

Another fantastic plumbing experience with Waialae Plumbing. They installed a new water heater for me. The bill was exactly what I was quoted over the phone. Any of the little stuff; valves, haul away, etc, is included. (Unlike other companies). They were on time, super professional, kept their work area clean, and told me what they were doing and when it might be noisy (I work from home). Thank you Nathaniel and Cael for being so professional. read more

Excellent service by Demytri. Very professional and thorough. Came on time and even helped me move refrigerators back in place. read more

I am the Operations Manager at A'ali'i Condo at Ward. Technician, Luke arrived on site to assist with drainage issues in an owners unit. Luke was very methodical in his approach of alleviating the problem. He also thoroughly tested every component to make sure everything worked. I was impressed with his experience, knowledge and personality working alongside him. I would request his service anytime. Mahalo Luke for all of help! Walter read more

This company was going to charge me $1500 + $203 for a 3 hour job because they charge by the task, plus initial dispatch . The next company finished the job by the hour ( 3 hours) costing $366 only. What a huge difference!!! I had a disappointing experience with Waialae plumbing. I called them to address a water leak behind my washing machine that had soaked the exterior of my apartment. The leak had gone through the walls and into the common area outside. They sent a plumber who was professional, but the service left much to be desired. The initial quote was around $314 to finish the job. The plumber spent an hour attempting to unclog it but could only go 5 feet into the pipe before met resistance. After attempting an hour, they stopped. The snake did not have a camera neither. They informed me that they were unable to resolve the issue, the next step was $470 to open the wall, and then another TBD estimate once they inspect, possibly a $1500 job. Despite the lack of results or diagnosis, they were initially going to charge me around $228 for this job, but ended up charging me $203 after asking for multiple discounts just for the failed attempt. Their cost is $66 for diagnosis initially per phone call. They said I won't find another plumber with a smaller snake that wont yield same results. Feeling frustrated, I contacted another plumbing company. They arrived promptly, identified the problem (a blockage much farther down the pipe 20 ft + is where the blockage was), and were fully equipped to cut open the wall, access the pipe, and repair it. They completed the entire job in under three hours and charged $122 per hour--far less than what Waialae Company charged for an unsuccessful attempt. I also reached out to Waialae Company's manager to express my concerns about being overcharged for a failed service. Unfortunately, their response was dismissive, even calling my feedback "ludicrous." When i brought up the plumbers only were able to snake 5 ft, the manager said the second plumber was able to finish the job because they dislodged the clog for them. Not true. Because at first insert of the snake, it already went past 10ft without any water running since the flood. Both the building manager and the second plumber, building engineer, front desk all, multiple neighbor agreed that $203 for a failed attempt with no diagnosis or resolution was excessive. Overall, I cannot recommend Waialae Company based on my experience. While the plumber they sent was courteous, the service lacked effectiveness, proper tools, and fair pricing. I regret spending money on a service that yielded no results. I guess they're losing service to this building now since my building manager cannot recommend them. Words do travel fast in big condos. read more

The kitchen sink was not draining quickly so I wondered if it was the garbage disposal or the pipe. Of course it happened after their business hours on a Friday. I have their membership plan so I called. Nate was able to contact Cael A. who was able to come to my condo unit quickly. It turned out that the pipe was the source of the problem. I appreciated that Cael was able to diagnose and resolve the problem quickly. read more

These folks are responsive, informed, and on time. They have optimized SMS, email, and phone communication so you know exactly who's coming and when. Once they get on-site, they are friendly and keep me informed of the whole process. read more

On time, courteous, dependable, no matter the job costs. They rebuilt our bathroom shower (excellent results) and recently snaked our drain (a lower cost task) and they provide the highest customer service for both. Highly recommend read more

Right after the power outage in the first week of Jan 2024, our refrigerator malfunctioned, along with some other plumbing issues that required looking into, Daniel and Joe came by to help fix a leak, clean out the bathroom sink pipes, and proceeded to do an orderly inspection. The quality of their work is superb, and at no point did they rush their craft. Daniel came the next day to assess the refrigerator situation, and diagnosed that we would need a technician for a new fridge installation, but that he would be able to future proof our unit by replacing the old copper pipe and valve with a more modern installation. Because we are members of the waialae plumbing, we were able to get some discounts. It might not be much but still relatively valuable to have. 5/5 superb service and professionalism. Shout out to Brian, Patrick, Sarah and Ryan as well! read more

My laundry drain clogged and I was looking for un-clogging services be done to my p-trap. I called other Plumbing businesses to shop around for quotes, and immediately noticed that Waialae Plumbing was different. Not only were they super friendly and communicative, they were respectful and fully descriptive with each step. They updated me with every inspection, test and repair of my laundry drain. I had Kenneth and Aldrin come over, and Kenneth was super responsive and patient with all of my questions. Although they were costly, comparative to other plumbing services that I got a consultation for, it was cheaper than some competitors. They were trustworthy, and even gave me advice that ended up saving me some money. I love that Waialae Plumbing is very detailed in describing their job, and is very careful with how they work. The customer service was a 10/10, the service done was a 10/10. read more

Great costumer service! They were very easy to work with. They ended up just checking the outside meter and didn't need to do much in terms of actually plumbing but I called them multiple times and was very impressed with their customer service. read more

The technician, Warren, arrived on time and was very friendl and polite. He immediately assessed the job and made a few suggestions on what else he recommends that we do. He gave us a reasonable quote $$$ for the job and we agreed to have him do it. It was done in a professional, neat, and timely manner. So far, we are happy with the results and will probably use this company again if we need any plumbing done. read more

We have used Waialae Plumbing for years, and rely on their expertise and great work. Daniel went above and beyond what we asked on our project, and was full of aloha!!! Thank you! read more

Service - hose bib replacement Arrived about 2hrs after call. Friendly customer service. Quick service, done within 30 mins. Value - great all around. Will call again. read more

Waialae P comes pretty fast and being a member of the annual program where I don't get for plumbers to come out is handy. They fixed my problems read more

Waialae plumbing is a company you can trust. They are not going to push you what you don't need to fix. They will tell you what's wrong with the problem before they start any work. They will quote you the price so you don't have to worry about how much it's going to cost you at the end of the job. They are super friendly people. read more

We had a few minor plumbing issues to be addressed, and Waialae Plumbing sent a plumber promptly. Demitry took care of everything professionally and efficiently. He was punctual, came prepared (I had asked for a new kitchen faucet, and he had different models to propose), was very respectful, and took the time to do a thorough check to fix frozen valves that needed replacements. The service is good value since everything got taken care of in one visit. read more

I needed a spigot replaced. They sent out Cael. He knew exactly what needes to be done. In the process we found out that the valve to turn off the water for that spigot wasnt working anymore. We felt bad but Cael said not to worry and he would change it anyway. He changed the spigot for me and in the process got completely soaked. I will be definitely using this company again in the future when I need to replace the valve and would request for Cael again. read more

Our plumber was very thorough while troubleshooting our problem. He shared our options and completed the job expertly and explained everything to us. Good quality work and very amicable. read more

I had a simple problem. A clogged shower drain. I thought it was an easy fix. Scheduled an appointment for 8am. Technician shows up 20 minutes late. He spent an hour using a metal snake trying to fix my clog. No success. He called his boss for back up. They came, tried a stronger tool, broke their tool in my drain pipe, and couldn't fix the clog. I was still charged for the service. Then they quoted me a $2,300 charge to replace the P-trap and overflow drain pipes underneath the bathtub. I thought that was unnecessary, outrageous. I purchased a drain cleaner at a local store (pic below) and magically fixed my clogging issue! This company was incompetent at fixing a simple plumbing problem & also trying to quote me for unnecessary repair scam. Please shop around and don't fall for this. read more

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1. Gave me options for days and times available 2. Brian Thompson is very professional and found the source of the leak. 3. Kept me informed and answered my questions and concerns. 4. Polite to the neighboring units. Quick and efficient read more