So nice and friendly staff . Everything was so clean and professional . I came in as a walk in and…read morethey had no problem .

They accepted my friend and I as walk ins and got our acrylic nails done. They were very kind and…read moremade sure you were enjoying your time and comfortable!

I had an amazing experience with Jenny and Rick! The deluxe pedicure was very relaxing and my…read moremanicure was wonderful! They took the time to make sure everything was perfect and asked me lots of questions about my preferences to ensure I left happy (which I did!) Highly recommend this nail salon, and I will for sure be back!

I was very disappointed in my pedicure experience at Essential Nails and Spa. The chairs are worn…read moreout and missing leather in places. The gentleman greeted us kindly. When we went for the chairs the woman came to me. she did not greet me or look at me throughout my pedicure. I paid for the more expensive pedicure with hot towels. $65. The massage was very weak and short. My toes look good, but my heals are even more rough. I asked for a little design on the big toes, which is nice. When we checked out I was charged $80. If I wanted to pay with a card there was a 4 or 5 % additional charge- even for debit card. Retailers are not supposed to charge extra for debit. We went to this salon because it was rated high on Yelp. I do NOT recommend this salon at all.

In my opinion, this is the absolute BEST nail salon in Rochester for manis and pedis. Being a…read morenative to Rochester, I have tried many of the nail salons and have not found anything that comes near the quality of Miracle Nails. All of the women are very kind, have great attention to detail, and are meticulous. Their focus is the customer; the customer's comfort, and the quality of the service. They do accept walk-ins, but I generally call ahead of time. They have a small staff and they are locally owned. Depending on the time of day, they can be busy, and I have been there when folks have walked in and had to wait 10 minutes or so. That has never been an issue for me, but I could see where someone else could be a little impatient if they are expecting service right then. With a small staff, the women do a phenomenal job. I have been to other salons that rush through their clients very quickly to get on to the next one. I've never felt like they are trying to rush through me to get to the next customer. I usually go once every two weeks for a gel mani and once a month for a gel pedicure. The only reason I go so frequently is because my nails grow quickly, but the quality of the manicure and pedicure look the same after two weeks as they did on day one, besides new nail growth. I have had a manicure or pedicure by most of the women that work there, and the quality is very consistent between all of them. My schedule works out so that I am generally with Nancy, and she is great! She greets me by name when I come in, and I always feel like I'm going to see an old friend. You are looking for a high-quality manicure or pedicure at a very reasonable price, then definitely consider Miracle Nails.

This place is discriminatory against clients and has a terrible reputation for poor quality…read moreservice, rude customer service, and distasteful experience. I recently called this salon to inquire about their services and make an appointment. The wife and husband both shut me down, targeted toxic defense mechanisms and gaslighted me that I was not trying to book a service - though they immediately hung up the phone right before I wanted to book an appointment. Do not waste your time inquiring to reach this salon, very unprofessional and over priced for bad service. I have never left a review at any place, though this experience needed to be shared. Highly disappointed.

Truthfully, if I can give you zero stars, I would. Got an amazing gift certificate for my husband…read morefor Mother's Day, and was super excited to use it. My husband went in and verified pricing to make sure that we would have enough for everyone to do the normal services that they wanted. I went to the website to verify pricing everything look like it was on the up and up. I've been through enough nail salons to know sometimes they change the pricing so I figured I'd give him a call. Good thing I did because it's pricing is like $20-$40 more than one advertise on his website and what my husband was quoted. After expressing my concern about the prices online and the other issues, the owner offered to give me a refund if I came to the salon today. The moment I showed up, he called the police to try to get me trespassed. Bottom line never go to this salon! For the owner Karmas a bitch. And you'll get what's coming to him from Karma! Just thought I would saved the nice people of Rochester and the surrounding areas or any of the clinic visitors their money so that they don't go to this crappy salon!

I was in last week and I felt like I was bothering all of them. The tech did a rush job and acted…read morelike she was really mad at my feet. She also made me start to cry at the end from just being unkind. BOO - you guys may be empty for a reason. Just be kind to people, its not hard. I am a full-time caretaker for my Mama and I just wanted something nice for me. You ruined that. Shame on you. And why is the owner so rude to everyone? Inconsistent results · Painful experience · Messy results · Unfriendly atmosphere · Rushed service

This is the best nail salon in Rochester that I have been to! The staff is awesome and my pedicure…read morelasted forever. It is very clean and they had many chairs available. I had a wedding party there and they were more than accommodating! I will continue to go here.

Went in for a pedicure. Tisha was super friendly. I made mention of some dry skin near my feet…read moreand she immediately said, "Oh, I'll take care of that for you." It was very relaxing, plus she made a cute design on my big toe. I would go back.

I strayed from my fav nail salon because I needed something close to my work. From my previous…read moreexperience I should have known better but I was willing to give them a second chance. My tech was very nice...but that is the only good thing I have to say. I know better now....

So this review is for the place specifically as a hair salon. Haven't had anything else done there…read moreso can't comment on nails etc. But wow - what a setup! First off, I love the layout. There's a bar area where you can drink a cup of coffee (thank you Lord) while you get foiled, with magazines and a TV, and it's open and warm into the rest of the salon. Then the decor is great too, modern but colorful and interesting. Great for getting those creative juices flowing during your biannual hair-must-change-drastically crisis! Which brings me to the true gem of this place. Erica. She is actually an artist with hair and she'll be straight up with you about what ideas are good ideas and what ideas are not so good. I've pulled out pictures of the general idea I've had, and she's talked through with me what we can do and what to expect - and if she can't do an excellent job with it, she won't. Full stop. I've shown for a 2h appointment before with an idea that would take 2 at a rush and 3 to be perfect, and she actually had me reschedule (just did a quick cut) so she could give it the time and attention it would need. The colors look GREAT. I stay, if obviously not "natural," at least within the range of natural for the purposes of professionalism at my job, and she manages to bring out all the highs and lows and depths I never knew my relatively thin hair could achieve!! I've sent several friends and coworkers her way which is the ultimate positive review. You want a color whiz, head to Erica. She'll deliver, and keep you relaxed and engaged while she does it!

I recently had my hair highlighted, cut, conditioned and styled by Mandy - I am very particular and…read moreshe did an amazing job! She made sure to meet my expectations no matter what it took - I highly recommend her!!!

Always a great experience with these ladies Love the nail…read moredips! They come out so sparkly and beautiful.

I rarely get pedicures but im going on vacation next week so I thought I'd splurge on not just a…read morepedicure, but also an upgrade to the hot rock massage as well as gels (so they'd stay nice longer). My friends and I made a reservation and we were seen immediately. All the technicians were so kind and friendly. I panicked for a moment when I realized the tech was going to paint my toes and she hadn't done the massage yet, and she explained to me that the gel needs to be done first or the oils from the massage would prevent the gel from processing appropriately. She ended up doing a great job and the upgrade on the massage was totally worth it. The salon is clean and updated, and they had a great selection of polishes. A great experience!

I currently visited this nail salon and I must say it's by far one of the worst nail salons here in…read moretown. The customer service is horrible. When I came in that afternoon with my friend we both wanted to get manicures and pedicures which they wore okay doing, we picked the color we wanted and proceed to have a seat, after what felt like a hour of sitting the chair with the water running on cold she finally came back, as she proceed to start I realized the color she was using was not the color I picked which I mention and she complete ignored it. Both nail technicians ended up doing the worst job ever, all of our nails are different length the color she used was old and peeled of the next day, and when we went back the next day we was yelled even though we spent 120 each on services that didn't lasted more than one day. I would not recommend you spend your money at Keri salon it's the worst nail salon ever and they have no clue what customer services is very disappointing.