Ordered a pizza over the phone. First red flag is the pizza I ordered is the special large 3 topping for $10.. was told by the person taking my order it was $12.99. Just don't get it. Anyway I was told 20 min it'll be ready. Go to pick up my pizza close to 30 min later and they hadn't even made it yet. read more

This Pizza Hut location seriously needs attention from corporate and the health department. I witnessed employees handling cash, touching the register, giving customers change, and then immediately going back to preparing food with the exact same gloves on -- touching cheese, toppings, and pizzas without changing gloves once. That is basic food safety and hygiene training, and it's shocking to see management allowing it. The store manager seems completely unaware of what is happening inside the restaurant, and the shift managers appear poorly trained when it comes to cleanliness and food handling procedures. When customers are paying for food, they expect sanitary conditions and proper handling standards. Watching employees go from money handling directly to food prep was honestly disturbing. Corporate really needs to step in, retrain management and staff, and make sure this location is operating safely and professionally. Until major changes happen, I honestly would not feel comfortable ordering food from here again. read more

My last experience with Pizza Hut was terrible. I received two personal pizza with the Slices pointing turn around. In the second box, all the ingredients were on half of the pizza. Just bread on one side. I called to complain and directed to the manager (Mike). I expressed my concern. "I believe my pizza were dropped ".Mike said " nothing he can do unless it was the wrong order". He said Pizza uses contracted delivery services. I threw both pizzas away. Stay away from this place. Service is poor. read more

Ordered on line, $ 86.00, (2) medium pizzas, order of wings and order of fries.... Told me 20-25 minutes for delivery, 25 minutes later I get a text they are using Door Dash for delivery. Food arrives 50 minutes after ordering, it's cold, it's not as ordered and to top it off, $ 9.00 for a handful of fries and $ 9.00 for 6 boneless nuggets, supposed to be Nashville Hot, they are plain. Absolutely terrible. read more

Customer service is very poor. Food handling absolutely worst! I don't know why Pizza Hut accepts these types of filthy and lazy people in their ranks. The one who took my orders scratches. I don't know if this guy has skin disease or something. Take these guys out of your roster. read more

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It was a bummer ordering some pizza from this location. I ordered pizza and the pizza was over an hour late. While waiting for the pizza the worker said it'll be 10-15 more mins. It became over an hour. Not sure if they were short staffed or if an oven was broken but they were slow. What topped off the evening is the pizza was made incorrectly. I think this is why we order from the "D" place more. The service has been much better and I've had issues here maybe 2 out of the 5 times we have ordered. The other issue is when the screen says 35 mins or when you get there it says it's ready it's not accurate. The time is not showing in their app so I would not prepay. I would pay when you get there so if they are behind you can leave. Note I was told I can get a refund the following day when the mgr is there. If I paid in person then I could have left. Their service is bad. read more

Best service ever I only had to wait 6 or 7 minutes to get my food Cosmen and michael are super friendly give them a raise they deserve it!!! read more

This pizza is trash almost as bad as Pizza Loca. Parking lot is really hard to maneuver. Manager was rude . Ordered medium Pizza that actually looks like a small pizza . It was ordered online but when I arrived The owner was training someone and they made me wait an extra 15 minutes didn't say sorry didn't tell me what was going on. read more

Worst experience ever!! Employees completely skipped me and had me waiting 30 minutes for my order and when I asked how long the employee yelled at me and said I can just cancel my order if I don't want to wait. Don't come to this location not worth it read more

horrible experience with Tyler tonight who claims to be the general manager. I arrived at 6pm for my online pickup at 605pm.... at 625pm, I asked the girl worker about my order and she said that she didn't know and all the orders were coming out mixed up in their system. at 630pm, I asked tyler for my refund and he said give me a minute. still waiting, I asked him again at 640pm and he said that he was busy. still waiting and finally my order was ready at 650pm and I reluctantly took my order because Tyler refused to give me my refund and just ignored me after asking him multiple times for my refund. The pizza did not taste good so If you haven't eaten pizza hut in awhile, It dosent taste like it used to many years ago... Tyler should be fired for his behavior and lack of professionalism !! read more

The food was downright awful, inedible even. The cheese was cold and had a chemically taste and the crust was hard. The staff there was incredibly rude. The girls working looked like they didn't give a single crap about their jobs and were very rude to my brother. The place was alright but other pizza places such as little ceasars are just better. Never coming again. read more

We were having high hopes for pizza hit for Super Bowl. Made online order that was to be picked up at 3 bit show up at 3 and not even ready yet. Order just going through system at 3. Took 30 mins. Looms line I'm not the only one. Long line out the door and blame was on system. A least the cashier in front face a nice smile but bad on Pizza Hut to promise something and not on time read more

I rarely leave bad reviews, but this experience was unacceptable. The employees were rude and seemed annoyed when I asked a simple question about the menu. They got my order wrong, and when I pointed it out, they acted like it was my fault. The pizza was cold, the service was slow, and the staff looked like they didn't want to be there. Definitely not coming back. Customer service matters, and this place just doesn't get it. read more

my family and I come to this spot every time!! They never fail us and the service was amazing. Didn't get the young girls name ( she had a black septum nose piercing) she was AMAZING. So sweet, nice and super quick. Thank you ! read more

all of the reviews are correct. the pizza is hot garbage. it's genuinely disgusting food. pizzas are dry, cold, and not cut properly. desserts are old and microwaved. genuinely the worst. read more

Pizza Hut is a big player in the pizza game. One of the longest running franchises here in the US, and has earned many passionate fans along the way. With that said though it doesn't even crack my top 10. Obviously their success speaks for itself, but in my experience the pizza is always way too greasy and overdone. With Covid still wreaking havoc and it being Valentine's Day weekend we were not in the mood to fight the crowds and opted to do pizza and beer at home. Pizza Hut was offering a heart shaped pizza for V Day so we decided to opt for that. Unfortunately the pizza itself was nothing spectacular and didn't quite hit the spot. The gimmick was cool, but that's about it. In addition this particular location is located in a very small shopping center with limited parking. Be aware of the cars surrounding your vehicle as the spots are quite tight probably causing many dings. read more

Pizza Hut - Happy Valentine's Day - Pizza Near Me - Canyon Country, California

Ordered a pizza online using the Pizza Hut app, got charged. Everything going to plan, I get there an they are closed? They took my money and never told me they were closed? Just so irresponsible, they don't care read more

2 medium pizzas one Hawaiian and one Vegetarian and pasta. $70 with paid delivery, tips and taxes. It was unbelievably tasteless. Everything! Even marinara sauce with breadsticks. Stuffed crust did not save it. Waste of money. This establishment was mediocre before the inflation. Now, with the crazy prices, I rather spend it on a few sushi rolls, than staffing myself with tasteless carbs. read more

Hi we have always been a customers to this store. Our experience last night was horrible and customers service was very poor. Our food was dry n burn. We ask to our food to be remake and the girl we spoke to she said she was the manager and she she didn't want to help us. Poor customer service and food was disgusting. I can't believe they would treat us like this and poor quality food. Food has to be high and good quality and customer should always be priority. I would suggest everyone that your check ur food and u don't experience the same. read more

I'm a little sad because Pizza Hut is my favorite 'fast food' pizza. They have a great crust and their pepperoni is always tasty. I hate leaving negative reviews because it's not always within the control of the folks working. But lately, the service at this location is subpar and is probably at the fault of management. Twice in as many months, I've placed online orders and twice I've had to call for a status because I never heard anything after a confirmation order. Tonight, I placed an order for the pizza box at 6:30pm. After checking back in at 7:10, the app now says that the food won't be delivered until 10pm. No one attempted to call and explain the situation being delayed due to lack of drivers and then sound irritated when I ask to cancel my order because that's obviously very late to receive food. I understand that it's overwhelming for them. Hope that at some point, management can do what's right and find more folks to work and/or pick up shifts to help out those that are there alone. read more

Very great customer service with Jeff. Very patient and helpful! Recommend this location. Amazing staff. 100 percent!!!! read more

Message to owners please get someone on the phone who can understand basic communication. I literally live within delivering distance and because I live in a newer community they said they cannot deliver. So then I said I will pick it up. I ask for a stuffed crust with basil and got my pizza and no basil. Also the crust was undercooked. I could still see the doe. We were only able to eat half of it after we had to put it back in our oven. I was aware this place had some bad reviews but I believe in 2nd chances was hoping that my possible positive experience would have allowed me to give a positive review. This store needs a consultant from Corp. I know franchises do this where someone can come in and help them get their $&*% together. Side note I miss Pizza Hut old days where you had a real pan pizza made fresh. These are clearly prepped TV dinners. read more

Nasty, cold, flat pizza. Never ordering from here again. Whoever prepared my pizza need to be FIRED!

Sorry not sorry. But this franchise owner or manager has to get their sh** together; and/or manager on site. These kids literally eat ice cream popsicles while taking your order. Mangonada or horchata flavor maybe mango too to be exact while prepping your pizza. I'm real big on customer service and this wasn't it. I can pay $27.00 stuffed crust else where. read more

Ordered pizza and wings well done. By far the best! Pizza was not over or under done! The wings also perfect and the taste . Been sick couldn't eat but these wings n pizza were the best! Thank you read more

Pizza Hut - Well done pizza - Pizza Near Me - Canyon Country, California

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Ordered a Large pizza and a chicken melt with NO Bacon as my son is allergic. First thing my son says to me when In left to pick up...dad be sure they did not put bacon! I get there asked about the melt not having bacon, the guy in the front that looked like a supervisor says to "I don't know, I did not make it" he point to a lady making the pizza, and when asked her, she says she did, he then proceeds to open the melt with his FINGER, no gloves! She makes another one and tells me It will be 15-min. I waited only to find out 12 min later he made it wrong again!! Instead of chicken no bacon, she makes a meat lovers no bacon! So I again had to wait another 15 min!!! No refund offered no free soda, something! I finally get my pizza & melt. I get home and my 1/2 peppers with pepperoni is missing the pepperoni, instead they threw pineapple & peppers in that half. I can't even imagine how much worse my experience would have been if this was a delivery instead. ZERO stars for this Pizza Hut location. Will never order from there again! read more

I love coming to this Pizza Hut because of how delicious the dough is! And this is my first time having a problem with the deals they have. I had called my order in and as I was speaking to the person not sure if it's the same person but terrible service with her! I had asked about the deal $5.99 and she said they don't have it as I walk in to pay my order ! I see the sign about it ! I asked her again about it and she said it's to late to change let me remind you I'm speaking to brittney the manager! What kind of manager can't void things. I use to went above and beyond for my customers when I worked in the food industry as a manager ! Running 3 restaurants! All I'm saying is please train her better. I felt bad because I told her again. I think she felt embarrassed! Like PLEASE TRAIN HER WELL!! :/ read more

The worst customer services, you guys really need to hiring nice people. This was at 11:00 pm July 03, Fuck this place.The lady was being so rude by phone. She sounds like she is new or something like that. She was acting so rude and stupid. read more

It was my first time coming to this location and the cashier and their service was great! Very friendly staff for a busy Saturday night. I couldn't get the cashiers name, but she has an amazing attitude. Will def be coming back! read more

Horrible ! App says order ready when it's not. I called to simply say I am Here to pick up. Just hangs up , doesn't say bye. Toppings were wrong twice. read more

I would give zero if I could. What ever girl answers the phone is rude with zero customer service. They got our entire order wrong that's was $40 + and is crediting us for one pizza. Not to mention we drive from Pizza Hut. They suck and the pizza veggies look old and gross. read more

I ordered the Buffalo burning hot wings and was under the impression that it would be "burning hot". After further taste testing i have come to the conclusion that these wings were hot but not quite burning hot. Either these wings need to be made hotter or they need to have their name change to just "kind of hot". In addition it would be spectacular if there were an option to go hotter to test the limits of the human body, to reach that coveted "burning hot" status. Thank you and best regards. P.S. Mike is awesome and super friendly he deserves all the tips. read more

I would give it 0 stars if I could. I ordered a pizza late night after a long day of moving. Was told it would be delivered in about 45 minutes. They never showed up with the pizza. On top of that, they're suppose to be open until 1am. I kept calling around 12:30 and it seemed as if everyone had just gone home. Like why take a delivery if you have no intentions of delivering it it. read more

I placed my order online at 6:30pm for 8:15 pickup. When I arrived at 8:15 they hadn't even started my order. The 2 girls were extremely rude and then just started lying and making things up. The one girl said they didn't have my order. She left the counter and started making pizzas. The second girl came and said they were very busy and were overloaded with orders and they would get it done when they can and don't have an estimated time. Then I asked how long does it take to cook the pizza. She couldn't tell me, but she then said there were several orders ahead of mine. So then I asked how many were ahead of mine. She then said 1. I asked her for a refund since they had different answers for me each time and were extremely rude and had major attitude with me. This was during and after I said that I could see they were very busy and obviously understaffed and needed help and that I understand it wasn't their fault. I asked for a manager and the girl told me the manager was on break. I then asked for a refund where she proceeded to what appeared to be creating a cancelation and refund, printed out a ticket and wrote something on it and walked away. When she came back to the counter I asked her about the refund and she said... you'll get it back in a few days. I told her that she didn't tell me anything including the fact that she supposedly created the return and asked if I could have a receipt that shows my refund. Again with attitude she printed it out and handed to me and walked away. I've never seen such incompetent and rude customer service to a customer who did nothing wrong and was trying to be patient and understanding. There are many pizza places I could have chosen to buy from but my family wanted Pizza Hut. This was completely unacceptable and I will not be returning to Pizza Hut again and I will definitely be telling my friends and family about this experience. Also... the floors were extremely filthy. You can see the built up dirt caked on the floor next to the warmer and racks where the orders are held. It was so dirty and disgusting that I had to look at the letter rating posted from the health inspector. I was extremely shocked it had an A. They must have had a heads up when that inspector was coming because nothing in that location, especially regarding cleanliness would have warranted an A. Do yourself a favor and go to toppers or dominoes across the street. read more

I always ask them to extra toast my pizza and my bread Sticks.. Ive been to other ph and these people are the only ones that are willing to do it. The young lady that works in the afternoon is also cute.. :) read more

Pizza Hut - Good pizza and bread sticks - Pizza Near Me - Canyon Country, California

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Poor customer service by Brittney. I ordered a pizza and it's turned out to be wrong one at my house. I drive there and lots 60 minutes of my dinner with friends and she even didn't want to apologize or give any credit. This lady has to go back start to school start to learn how to talk from beginning as she never learnt anything from family to respect others read more

They charge a "California fee" of about $2.00. Seems like they don't have enough sense to not alienate their customers. The front windows are always dirty. read more

I like coming here and the pizza is always sooo good but I walked in today with the young boss, I think, was literally reprimanding another employee about how she has to write him up and what not. UNACCEPTABLE.... a boss should never do that in front of other employees or even worse, customers. I was super embarrassed and felt bad for the man getting yelled. If this is your quality of managers, I'd rather not buy from this place anymore... times are hard enough and these people are working hard in the midst of a pandemic. Don't make it worse.... just saying read more

It's always a hit or miss with this place alway something they get my order wrong or they take forever when I live right across from them or the one I hate the most the freaking hair in my food and of course I got a hair today in my wings I em done with pizza hut to dam lazy and half assed. read more

Placed an order for delivery online last night. One large Hawaiian pizza and 8 pieces garlic Parmesan chicken wings. It said that It would only take 30 min to be delivered, however, the actual delivery time took about an hour and a half. The pizza was ok but the chicken wings was horrible! They were so greasy and super oily! Have a look at the photo and see for yourself. SUPER oily chicken wings,, I mean ,,, literally dripping oily ,,, had to throw them all away ,,, uneatable ... read more

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