This is regarding ticket #77 from the Pizza Hut at 1915 W. San Marcos Blvd. in San Marcos, CA. at 8:25 pm, Tuesday, January 31st, 2023. My review is of my Delivery Driver! HECTOR was SO NICE! It was a short encounter but I opened the front door to a beautiful smile attached to a handsome, friendly face and the MOST pleasant of personalities. I had already prepaid a larger than 20% tip ($10) but I'd have doubled it if I'd known what a nice person was making the delivery for me. Seriously. Thanks for the always delicious Pizza and Naked Boneless Chicken. Pizza Hut is my "go-to" Pizza joint. HECTOR just made the experience perfect AND he made my night by being SO CHARMING. He wasn't even TRYING. He just IS. I already called his manager Kyle to let him know Hector was great (they already know!) and he promised Hector will be recognized for his exemplary work. I hope so. I'm a happy, satisfied customer ALL THE WAY AROUND. Again, THANK YOU. And THANK YOU, HECTOR. I hope you get a promotion AND a BIG RAISE. You deserve it. Cindy K. (on the border of San Marcos and Escondido) read more

Just left this pizza hut, and i felt it was necessary to review. The lady working there was being so rude and ignoring a poor doordasher, she walked away mid conversation and the doordasher was just asking for his pizza. I felt so uncomfortable and I almost felt the need to step in and say something. Do better. read more

Pizza wasn't bad, the employee at the counter was. Just not a pleasure to be around, couldn't wait to get out of there. Big downer

The only thing they got right about this order was the cheese sticks and the soda... and I'm a little surprised. We called to tell them that both pizzas were wrong so we needed them to bring us the correct orders. They asked what was wrong and I told them again that both were wrong and that one pizza has olives, peppers and jalapeños. She says that she sees the order with sausage. I told her that that's the second order. I'm put on hold. She asks what I want to be done. I said you can just remake them and bring us the correct order. I say ok, how long she says 30 minutes. Fine no biggy. She calls back a few minutes later and asks me to describe the pizzas again. I do. She places me on hold again. Another guy picks up and asks the same question. He's relaying everything to someone else. I ask what's the problem and just say that I want the correct order or a refund. They ask me how much the order is, mind you they confirmed my name 3 times. So I look it up and I'm placed back on hold. They offer me a $30 CREDIT. A CREDIT. I say no, I either want the correct order or a full refund. Im placed back on hold. They come back and say they figured it all out and it's gonna take 40 minutes to deliver.... Why was I on hold for 8 minutes?! Seriously can't believe that they made it so difficult to have them fix their mistake and offer me a CREDIT not even a full credit a Partial Credit. Yeah. Not a happy camper. We got our new pizza about 40 minutes later. The delivery guy was so sweet! I hope he's the one that got the tip we paid! They still messed up the crust tho but I'm just never going back to this Pizza Hut. I'd rather get little Caesar's read more

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I never get tired of ordering from this restaurant. Great customer service. The drivers are amazing. Food is always on point.

I placed an order with Uber eats today Large pepperoni pizza cheese crust I was delivered a cheese pizza. I called the location and somehow they tried blaming it on Uber eats. Yet, it's clearly their fault. Lack of customer service and obviously they do not pay attention to orders. read more

ok I'm not sure what everyone is talking about with those bad reviews‍ The young lady answered the phone promptly, she was nice, understood my order and responded well. The drive showed up on time, and was also respectful. Here's the big one............... My pizza was on point, just as I ordered it and at the price I was quoted and steaming hot ... I'd give more stars if I could .. read more

Pizza Hut - Large 3 tipping pepperoni mushrooms, jalapeño , half jalapeño half without ... everyone is happy .. thanx guys - Pizza Near Me - Escondido, California

Every time I have come here in the last six months, the pizza has been perfect! Taste delicious, the dough is fluffy, yet crisp, and it's hot and fresh! Always greeted with a smile as well. Zero complaints and will definitely be back! The pizza I ordered is a stuffed crust create your own with pepperoni, Italian sausage, chicken, mushrooms, and black olives. Yum! read more

Pizza Hut - Create your own stuffed crust, pizza with pepperoni, Italian sausage, chicken, mushrooms, and black olives. - Pizza Near Me - Escondido, California

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If I could give zero stars, I would I did a carryout a couple days ago and now all of a sudden they're adding more money to my charge and taking money out of my account from a carryout order that was two days ago total 19 and updated my total to 20 something They are scammers, and they will steal your money and go back in days later and add money to your total read more

I am a pizza snob, but I had family in town and they all wanted Pizza Hut "pan" pizza so I had to deliver (figuratively). I had never been to this location, I just happened to be in the area on a Sunday night. This is not a dine in location, rather a pickup / carry-out / delivery location. When I arrived, the immediate area inside appeared tidy and well-kept. The young lady at the register was an absolute ray of sunshine. She was professional, personable, attentive, and she kept me in the loop with regard to the timing of my order. As I stood there, another gal from the kitchen also came out to check on me to see if I had been assisted. They were so helpful and clearly took pride in their roles. 5 stars for staff! For the pizza I am going to give 3 stars. I typically don't expect the world from pizza chains. The pizza was ok. Pretty flavorless and could have used more cheese. Not sure I will be back, but because the staff won me over, I may give another try in the future. read more

A nice boy named Tony helped me order, He suggested the big dinner box and told me in extreme detail about what comes in the box. When I received the box, I checked it out and it was wonderful. Perfect Pizza! When I asked him to give my compliments to the cook, He told me Isaiah had made the pizzas. I will becoming back, never going to dominos again! No one out pizzas the hut! read more

Awful place, placed a order through the website and it said it was ready turns out it want and I say around doing nothing for 20+ minutes!

The human beings that work here seem confused. My impression is that they lack the skills needed to prepare a meal for other humans in a timely and orderly fashion. I will not visit this human establishment again. read more

Pizza was not good made my stomach hurt. Salad also not good a waste of $50. Gave me diarrhea.

Asked for plates and napkins and "yaere" said they don't give napkins and plates. I have been to Pizza Hut for 38 years. Never been refused napkins and plates ever read more

The boy with the long black hair that worked sunday at night was very polite and professional best customer service i've gotten in a while. Definitely getting under played he was too professional. read more

OUTSTANDING !!! I Order A Large Super Supreme Pan-Style Pizza w/Jalapenos 3-6 Times/Month...EVERY Month & EVERY Single Time My Pizza Is Literally Out-Of-This-World Fantastic. I Can't Even Entertain The Idea Of Getting A Pizza From Anywhere Else In Town !! The Quality Of Pizza Hut's Pizza Is Second To None. There's Not Another Pizza Joint In Existence That Comes Close To The Overall Quantity & Presentation. Equally Important Is The Staff. Always Greeting Me w/Award Winning Smiles That Mirrors Both Their Competence & The Exceptionally High Quality Of Individuals They're Growing To Be. Memories Abound Because Approx 45 Yrs Ago I Too Worked For Pizza Hut In Appleton WI. Great Job, Ladies & Gentlemen... Bravo !!! read more

We order from 1711 E Valley Pkwy Escondido all the time. We always order breadsticks, that is supposed to come with marinara sauce. We are not getting our marinara sauce. Last time we ordered, we ordered extra Sauce, but still didn't get our sauce. Tonight we ordered pizza, breadsticks and one of their new melts. Sticks and melts are supposed to come with marinara, but we ordered 2 extra just in case. We got 1 sauce. We paid extra, and we always tip $10. We really love the pizza, not sure where the break down is. We will not be tipping before order gets to the house. This has happened the last 6 times. read more

I'll give management a chance to make up for this. But I got a pizza that wasn't normal. It looks like half a medium and half a large were put together. The wings were good and delivery was fast but was it worth $50? No. read more

Pizza Hut - Looks like some slices from another pizza we're added. I paid for a large and got half a medium and half a large stuffed crust pizza - Pizza Near Me - Escondido, California

They can't get an order correct, several people were lined up complaining about their orders not being correct, to which the manager blamed it on their 'new system'. proceeded to wait an extra 30 minutes after the Pizza Hut order online notified that the order was ready for pickup. The cashier who took our order initially stated that the name wasn't showing up, but the manager was able to locate the order. read more

All I asked for was my pizzas to be cut into squares. Can't even do that. Online orders suck read more

Pizza Hut - Not cut into squares - Pizza Near Me - Escondido, California

Ordered their Triple box dinner,I believe that's what it's called!! It comes with 2 medium pizza's and 2 sides. I ordered sausage and pepperoni ,Parmesan wings and cheesy bread sticks. What I came home to was one thing right, sausage,pineapple chicken Alfredo pasta and very very dry bread sticks!! Won't be ordering from there again!! I called their excuse was we're busy!! Learn how to read the order ticket and box it accordingly!! On top of it as I checked out I got my receipt no were to leave a TIP, I said can I leave you a tip!! Only place to put a tip was ON customer receipt. Do they want me to tip myself!! They had me put my order number on a piece of paper and she'll go back later!! Sounds like this owner needs to pony up on new register's!! read more

Email from Pizza Hut Customer Service on 05/24/22. I was promised a $20 credit due to the very bad customer service. Today is 6/12/22 and I have yet to hear back! Guess they don't believe in good customer service?!?!? From Pizza Hut 5/24/22: Please accept our sincerest apologies for your experience at one of our restaurants. Your comments do remind us of the constant efforts we need to make to satisfy our customers and the work we need to do to make sure every guest has a wonderful experience.We will use your feedback as a tool to help coach our team members and improve our restaurant operations. We have forwarded your feedback to the above store leadership team responsible for this restaurant. They will be in contact with you within the next 3 business days at the phone number or email address you provided. Thank you again for bringing this to our immediate attention. With input from valuable customers like you, we are able to resolve situations that might otherwise go unnoticed. Please do not hesitate to contact us in the future regarding any matter. Sincerely, Pizza Hut Customer Service read more

The only special instruction I put, is don't ring my damn doorbell!!! My dog just had surgery, and freaked when the doorbell rang, his suture busted and I had to clean up blood, instead of eat my food. Thanks guys read more

I am once again very disappointed. I had points for a two-topping pizza for free. But to get it delivered I needed to buy $15 other things. Okay, I like the boneless wings so I ordered some. With tax, delivery fees, and tip for the driver (not going to diss someone trying to make a buck) it was thirty dollars for my "free pizza". We ordered a two-topping medium pizza with mushrooms and sausage. To be honest, there were maybe one or two mushrooms on each slice. To add to the poor service, the pizza was not done....again. This is the second pizza we have ordered where the crust was doughy and needed a few more minutes n the oven. We are long time Pizza Hut delivery purchasers. sadly, I think we are done. read more

Even though my meal was late they made it up and I really appreciate it! I got some ranches and 20oz free drinks! Great customer service and thanks to the girl who served us when we were curbside! It might seem like a drag to everyone else but I know how it is in food business when something like that happens!being rude and annoyed with that type of situation won't help! So thank you Pizza Hut. read more

So this place sucks, STAFF and food. Got my wings all destroyed ordered a large pizza and dough was still pretty raw. Then when my husband went to pick up they didn't have change for 100. Made him go to the BK next door (they were awesome by the way) then he went in and it was 20.45 he was like oh I don't have the 45 cents dude was like break a 20 for 45 cents are you kidding me. Soooo many places are like don't worry about it. Was being really rude from the moment we walked in and was freaking yelling and arguing with my husband. 2 regrets 1. Going to the this place and 2. Not getting the jerks name. You guys should re-evaluate your damn restaurant. read more

Pizza Hut - Pizza Near Me - Escondido, California

I tried calling and asked if I can order for pick up later in the evening. I got told my order can't be changed and I told the individual I have not placed an order yet. And I got hung up on ‍ not sure if every employee there cares about their job but that is shit service! I would expect better from someone who is being paid to answer the phone read more

So I orde a head online for Valentine's Day. The pizza was good, and the service wasn't too bad. But I ended up getting a pepperoni pizza instead of my special order pizza. And when checking the receipt, somehow that's what they charged me for. Even though I knew I built a custom one online. read more

I order very frequently from This location, they have an older man, delivering for them, age is besides the point, rude today argued with me about a receipt, and stormed out of my workplace without closing the door. Unprofessional, rude, period. I apologize if he is unhappy in his job, but as a customer, it is not my concern, I had to tell him I would not argue with him, and told him to have a great day. Please provide customer service education to your employees. Much appreciated read more

Normally, their pizza is pretty good. However, customer service at this location is flaky and inconsistent - sometimes alright but, all to often, slow and inattentive. Called tonight to order pizza delivery. Put on hold for 4 minutes listening to the "all of our team members are assisting other customers and we'll be with you shortly" muzak. No problem there - I kind of expect some wait time on a Friday evening. After the 4 minutes, a guy answers saying "thank you for calling Pizza Hut. How may I help you?". I respond, "I'd like to order for delivery, please". He says "Hold on one moment." (no "please", just "hold") and places me on hold. Really? If you weren't ready to take an order, why the hell didn't you just leave me on the hold advertising schpiel until you were ready? Being a Friday night, I figured that maybe they were just slammed and when the guy said a "moment" he didn't think it would be very long. After 4 more minutes of hold time (with no audible cue that I was still connected), I gave up and called Domino's. Domino's picked up on the second ring, took my order, and 20 minutes later, the pizza arrived. If I had stuck with Pizza Hut, I'd probably still be on hold. Overall: great pizza, lousy customer service. read more

This is the closest Pizza Hut to my house. Unfortunately, they do not deliver to Valley Center so I have to come and pick it up here. They are located off Valley Parkway. The one thing I don't like about the location is that the entrance into the parking log is very steep and makes me scratch the bottom of my car when I go there if I don't go really slow over the ramp. The pizza is here is good. I like the deep dish pizzas here. They have a new thing where you can add toppings to the crust for free and also drizzle a sauce over the pizza to add flavor. I never used the sauce but I like getting the free toppings for the crust. The Hut Favorite crust topping is my favorite so far. It's like combining the breadsticks to the pizza for a two in one! There are a lot of different options to choose from and it's free! I'd probably like this place more if I didn't have to drive out here just to pick up my pizza. They don't provide plates anymore as well, which is a bummer. But I always remember to ask for parmesan and crushed peppers each time I come here. Unless they make a Pizza Hut closer to where I live or start delivering to my area, this is the place I'll have to come pick up my Pizza Hut whenever I crave it. read more

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Pizza Hut is one of my favorites but lately the been putting different type of oil because the pizza tastes rancid after 2 bites and the crust looks oily!! Hope they do something about it fast read more

I think this place deserves a big shout out! Yesterday this Pizza Hut (on East Valley the only Pizza Hut in Escondido) did a special request for me- literally drove out of their way to help with an order. I know that their business is very slow right now so it needs be be shared how accommodating, efficient and kind they were to help me with a special request for a family in need. Special thanks to Vincent (I believe that was his name) read more

I really tried not to have to give a bad review, especially during this COVID time. But... when my attempts to get things corrected this time, after my third order that was screwed up were met with such a bad response I have no other recourse really. Let me lay out my experiences.. Three orders ago, the simplest of issues, I arrived for my order (it had been 30 minutes) and I ended up waiting another 20 minutes before I got out of the car and went back into the store only to be told "sorry we forgot". This was after I had initially gone in and been told they would bring it right out to me. Two orders ago, I arrived promptly and went in to get my order. It had been 20 minutes which was after I was told it would be ready. They apologized to me that they had lots of orders and it would be ready shortly. Again, they informed me that they would bring it right out. 40 minutes went by and I called and asked what was going on. "We messed up the order and had to put another pizza in. We will bring it out in just a few they are cutting it now" Then there was this last order... the culmination of issues. I ordered 12 wings, 2 pizzas, and breadsticks. I arrived and my order came out on time but I didn't look inside the boxes, so when I got home and counted my wings there were not 12. Then I bit into my fist pizza, it had the wrong sauce. I opened the second pizza, it had the wrong toppings. I took a deep breath and called to inform them that they messed up. When they answered, I politely aired my grievances but the ill-mannered employee continued. First, he said they had no order there of mine and was I sure I had the right store... I did. He then argued that I did not order from them what my order was... I tried to give him my order number he argued... that's not the order number. Obvious to me that this child was not going to help he asked me to hold whole he got the manager. Excellent, I thought.. but when he returned he said "can you call back in fifteen minutes?" I replied, "can you have him call me back?" He sighed and confirmed my number. It has been three hours and I have received no call. I am certain that I won't. The service at this place is atrocious. They have ensured that regardless of the cost I will find another pizza place the next time. read more

This isn't the first time I order wings from this location, but the last few times I've ordered wings they lacked sauce. It's my fault for "letting it go" but this time it's kind of ridiculous. The wings look bare. I understand if it happens once or twice but every time it seemed like they had less sauce. Step up you're quality control. read more

Pizza Hut - Wings - Pizza Near Me - Escondido, California

I've ordered from this location on multiple occasions within the last 8 months and usually just order ahead and pick up on my own (pre-covid). I've never had any issues with my pizza (always Pan) or any other orders like the dinner boxes. I love their pasta with chicken Alfredo! I always get pretty decent service from the staff at the counter when picking up. No complaints here! read more

Called and the phone was immediately picked up by Selina and she was very sweet and efficient! And the guy delivering was also awesome. So customer service was great. Now onto my order: stuffed crust pizza and pasta Pizza: not great... Overcooked and too much sauce. Pasta: tasted how it usually does at all pizza huts read more

Pizza Hut - Pizza Near Me - Escondido, California

Service is awful. This young lady I believe named Stephanie was rude. No facial expressions, seems as if she hates being there I don't understand what she is doing working there? She should seek a stocking position at a warehouse. Customer service is not her fit. She doesn't work with the customers very dry & when asked a simple question makes a situation harder. She made me & other customers as I waited uncomfortable how she dealt with orders. read more

I ordered two medium size pizza one topping. I guess Pizza Hut is not what it use to be. Maybe it's because I didn't order a hand toss pizza or a deep dish but the pizza I ordered was equivalent to a little Cesar's pizza I was surprised to see the quality of the pizza guessing it's because there only 6 bucks... maybe next time I'll go for quality and not quantity. Over all Pizza Hut is the best pizza of the commercial pizza places read more