I ordered a pizza nearly two hours ago and I get a called 15 minutes before my pizza is supposed to arrive at my house. The call was from a man named Dwayne who was supposedly the manager. He told me that the pizza I ordered couldn't be delivered because they didn't have any squared pizzas left. I told him he should've called earlier instead of 15 minutes before my supposed arrival of my food. He starts yelling and saying I'm being disrespectful and that it's not his fault because he doesn't have many employees and thus couldn't make it. He accused me of cussing him out, which I never did. I'm more than unsatisfied with this situation. I don't even know if they're going to charge my card or not because he just hung up the phone on me and didn't say anything more. read more

This is probably the most ghetto Pizza Hut that I have ever been to. My wife and I craved the new Ultimate Stuffed Crust pizza and this happened to be the closest one to Travis Air Force Base. I called ahead and ordered a Hawaiian pizza with extra pineapples, an order of hot wings, and bread sticks. The guy said it would be 20 minutes for my order to be ready. We arrived 20 minutes later. I entered the restaurant, it took about 5 minutes for someone to finally acknowledge me (there were about 10 people working). I paid for my food, and she stated it would be another 5 minutes. I go outside and hang out in my car for 5 minutes and come back in. The same lady said it will be another 5 minutes, in which I kept my cool and went back outside. I come back in, and she still said it wasn't ready. I was pretty frustrated at the point, and some guy comes to the front and says it was ready the whole time but it was placed in a different area. Complete BS. There was no apology whatsoever. It seems the employees are here ex-convicts and managed by one as well. Loud music was bumping in the background and employees were cursing as they constantly horsed around in the back. The pizza was flavorless and there weren't even extra pineapples. Stay away from this place even if you crave their pizza. read more

The cashier was very rude and impatient as I looked over the menu a bit unsure as to what I wanted. No one else was there so I don't know why she was so pushy. Food came out quick 15 minutes tops however the food was DISGUSTING to the garlic cheese knots that were extremely oily and tasted like they were not cooked enough then to the cheese pizza I ordered that came with white sauce? Never have I ever had a pizza with white sauce and it was beyond disgusting. The cashier didn't even ask what sauce I'd like so maybe she just assumed or they make all cheese pizzas that way there but it was horrible and ruined my lunch. The pizza was not cooked all the way threw and was still doughy. There was so code on the receipt so I could leave a review so I'll leave it here. I highly do not recommend this place what so ever! Little cesars pizza is wayyy better than this disgusting place. Save your money and time and go to any other pizza joint but this place! read more

I live very far from this location. The fastest way for me is to go on I-80 and drive through the Air Base Parkway. And, it takes me about ten to 15 minutes either way. I would like to have my pizza very delicious so it could be worth the drive. I went to get one of those $10 any style pizzas... We ordered a large, and it was tiny to me. The crust was really delicious, but I thought it wasn't the best. I might come back to this place... the pizza was good... maybe they make better pizzas than the one I ordered. But, still, a maybe. read more

I have just had the worst experience with this place! I have been a customer of this particular pizza hut for over a year and yes there have been small issues but nothing major. TODAY though! OMG! I ordered one of my usual pizzas for delivery for my kids because I am sick and don't feel like cooking. My order arrives and my phone rings, it's the driver. She said she's downstairs with my order and doesn't feel like coming up my one flight of stairs. I told her I was sick and so is my teenage son. She huffs and puffs and gets an attitude. I then tell her never mind my son got up to go down my ONE flight of stairs to get the pizza. When my son returns he tells me the driver tried to con him into writing down a $5 tip on the receipt. He told her no multiple times. This then had me FUMING, so I called the establishment. Someone claiming to be the manager answered my call and tried to justify the drivers actions by telling me that the driver was a new driver and she would "talk" to her. The manager did not seem at all concerned about how rude her employee was, ho her employee tried to con a 15 year old into giving her more money and how upset her customer was. This place is unprofessional and ridiculous! HIRE A NEW TEAM! read more

I've tried it once, twice, and a 3rd n I still cant stand it! Yuck! The flavor was always off!

Don't ever order the ultimate cheesy crust pizza from here because they make the pie way too thin and the cheesy crust is a disaster

We live outside the delivery area, so I ordered via Internet and drove over to pick up. Ordered at 5:30, was quoted a 6:15 pickup time. I thought this was a bit long, but figured it was a busy night...and I'd rather wait at home than in the tiny restaurant. Arrived right about 6:15, and I was told they were "finishing up my order." Then the employee clarified that they were just starting to make the order, and it would go in the oven soon. So in 45 minutes they managed to he nothing done. They had a $500 order from the airbase, and it back logged the kitchen. Not wanting to wait any longer than I already had....I cancelled and left empty handed. Big order or not....poor management. Don't take a $500 order if you can't handle it without sabotaging all your other customers. Last order they will ever get from me. read more

Good and bad experiences here. Like my review score 3 out of five times they get my order right. they have a nasty habit of putting too much sauce and when you tell them "lite on the sauce" they don't put any, and the delivery is slow as hell on weekends, this pizza hut is not bad, but FAR from perfect. read more

The worst place I have ever gone to...ordered my pizza at 7:30 and it showed up at 10:30...Wtf kind of business are you guys trying to run? I'm being generous giving you guys a 1 star review... read more

Undercooked pizza just blah. Long wait on delivery times.

The crust taste like UNO which is buttery. I ordered the pan pizza on line and went to pick it up . It was ready when I arrived. Thank goodness I ordered online because it was like super busy. In and out in 5minutes. read more

Just don't go here.. ordered on the app took and it took almost an hour for pickup. Cheesy knot pizza was burnt and barely cut into slices. Ordered bone in wings and got boneless. (That's our fault for not checking before leaving but still) I would've traded quality over convenience of location. read more

Delivery here is a joke! A few weeks ago I ordered a pizza and was quoted an hour until delivery. An hour and a half after that quoted time I called to check the status and they hadn't even started it yet! Claimed they were busy and only had one driver - well, hire some more staff! Last night I was feeling forgiving and decided to try them again. Pizza was quoted to be delivered 1.5 hours later and yet again, they were late. It finally arrived over 2 hours later - and the order was incorrect. How lovely. Definitely won't be ordering delivery from them again! read more

Horrible service carry out or delivery. Every time I call for delivery I get employees that don't have good customer service. Tonight I called for delivery at 5:04p and its now 6:20p. I was told half hour to 45 minutes.. When I called to find out where my pizza was the person that answered had a attitude with me. I told them I had a coupon. They at first didn't want to honor the coupon. I have complained before. Thought it would get better. But after tonight I found out it hasn't. I won't order from there anymore. And I will never recommend anyone I know to go to that particular pizza hut. read more

Didn't want to pay Round Table premium prices so I said I'd try Pizza Hut. Downloaded the app and did delivery, easy menu navigation and ordering. Ordered probably 5 or 6 times from them, all great experiences, no problems, great taste, worth the money! Good deals. Make sure to tip ! Lol read more

Terrible! The only reason I order from them is because they are close to base. They can not get bread sticks right. They've burnt them twice and they have also over seasoned them, it felt like they just spilled a whole bag on the bread sticks. I ordered pasta and most of the noodles were hard. One time I ordered the Hershey's cookie and my roommate found a piece of hard plastic inside when he bit into it. read more

Deep dish pizza pans on the floor after cooking the pizzas on the floor?!? C'MON MAN!! I know they're going to be washed, well maybe but damn atleast put them on a empty space on your counters! Terrrrrible read more

Ordered online and ready for pick up got to store and made me wait 40 mins because no one is working at cashier so i waited 40 mins and manager tecora got in and i asked if i could get any discount and offered me only "10%" LOL! Manager tecora was also very rude doesnt even smile and made me felt like its my fault i waited 40mins. Very poor customer service will never order here again. read more

So have not been here in a while and will NOT be going back anytime soon. Ordered wings and when I got there was informed the fryer was down but would be ready in about five minutes. After 10 minute wait, was informed it would be another 15 minutes. Told them to refund my money. That was the best part of the visit. Ordered a pepperoni lovers pizza and was one of the WORST pizzas I have ever had. Over cooked, skimpy toppings, maybe enough toppings for a small but definitely not enough for a large. It tasted like a cardboard frozen Totino's. I would definitely rate both Costco and Little Caesar's WAY over Pizza Hut. Seriously disappointed! read more

The service is great but their pizzas always come out horrible. The pizzas are oily, soggy, and they are skimpy on the toppings.

I admit-I like pizza hut pizza! Especially now with the $10 large, any topping special. Usually, it's really good, it's not super greasy, it's cooked right...Sometimes (like today) they flounder and it's not so tasty! Too bad. Unfortunetly they dont deliver to certain parts of Fairfield, which sucks for people who live in Fairfield!! And the delivery times can be stupid long- like today it took almost three hours, which by anyone's standards is ridiculous.And there's no seating there, it's only delivery or take out so dont plan on sitting down. This sounds like a not so good review huh? But for every one time its not perfect there's nine times that it is. read more

Worse place ever.. the workers there are unclean, and when we asked for a refund we had to wait for an hour, the manger was rolling her eyes at the customers and the workers. Another reason why this is the worse Pizza Hut because the manger is very disrespectful the workers don't wash their hands, I would recommend to go to the Vacaville Pizza Hut! read more

This pizza might as well be cheese topped cardboard. This is the thinnest pizza I have ever seen and just terrible. Overpriced and underwhelming. read more

We had ordered a pizza and chocolate Hersey cookie Saturday night there was a cockroach in the Hersey cookie box totally grossed out !!

I ordered delivery tonight and was quoted 2 hours and 15 minutes. I decided to pick up the pizza instead which only took 30 minutes. This place is very busy. Service was friendly. Pizza was pretty good. Crust was crisp and buttery. I was disappointed that it was a bit soggy in the middle even though I got the pizza fresh out of the oven. Prices are fair. I'd come back. read more

So here I am on Valentines day trying to do a bit extra for my husband. I walk in and ask if they have any heart shaped pizzas I can take to him for lunch. The girl at the register was very nice we started talking but forgot to take my order at first! Opps! I wasn't in a big rush anyway but did have to get the pizza to my husband. They were out of the normal heart shaped crust but hand made me one! Only thing I was really disappointed about was that the heart shaped pizza could not have more than one topping. All in all I would get pizza from there again. read more

CRAPPY PIZZA!! I ordered a large combination pizza with 8pc honey BBQ chicken wings. Instead, I got delivered a dried up, thin crust, hardly any cheese pizza with 8 pieces of chicken nuggets and a pack of BBQ sauce. I was so pissed!! NEVER AGAIN, will i ever order from this $HIT HOLE!! All the yelp reviews are bad on here with this Pizza Hut!! I can't even enjoy the NBA PLAYOFFS because of the bad food they just delivered. Check out my video I uploaded of my ordered. read more

Anything with their garlic is amazing. Online you get the best coupons. The garlic knots are my favorite.

Just went for the first time since they were open till 11 which is awesome. We saw the cheesy bite commercials and decided on a large of that with the pepperoni lovers and extra cheese. It came out to under $20 which is cheap compared to most decent pizza chains in Fairfield. The pizza was pretty good. Nice and fresh with plenty of cheese. The cheese bites on the end of the crust are super too rich and salty but hey its pizza already so over kill is always welcome! Basic customer service. No complaints just seems lack luster or dull inside. I d come back :) read more

Beware, Don't waste your time. I called and placed my order, only to be called back and told they don't deliver to my area. The person who I was speaking with placed me on hold, then proceeds to tell me he was just playing. I don't want to eat food from a place where the employees are "just playing". I spoke to the manager which I quickly summed up was a twelve year old herself. She was very defensive and rude!!! I can only imagine the food if the customer service was this awful. read more

I liked Pizza Hut good pizza pasta the best. But I hav noticed that they r getting sloppy. I always order ther same thing 1 large pizza with chicken Alfredo pasta it usually takes an hour and 25 minutes. I dnt mind the waiting. Because I order before my family starts to feel like their starving. I order pizza at 6:59pm the lady told me my pizza will b ready at 7:30pm. 5 minutes has passed so I called back to make sure I did hear the right time. A young man answered and had told me my pizza its on its way. I'm thinking to my self theirs something wrong. So I tell the young men what time was my pizza ordered he said at 5:45pm and he had read my order back to me and it was wat I ordered. So I didnt make a big fuss. Hung up. At 7:20pm my pizza is here I pay for it give the man a tip started to open my pasta box. NO CHICKEN NO ALFREDO SAUCE jus the dam noddles. Open my pizza box, pizza cheese was not melted to the way the cheese was like still in pieces the pepperoni looked like it didn't get the chance to b well cooked. To get that crunchy pepperoni. So we left the pasta alone started to serve my family the pizza and seen that most of the bread part was still dough. My husband ate a slices. I gave the pizza to the dogs and the dogs didn't even want it. I went to my sisters job at little ceacers. Walked in paid for my pizza that was nice fluffy and fully cooked, pepperoni crunchy, bread sticks, my wings the best, oh the new dip dish. It became my sons fav. And only paid half of wat I paid at Pizza Hut. And for my husband eating that one slice he threw up got sick for a day. If it was on me I wuldnt even give a star. But I see the site jus wants to b nice and not hurt feelings. MY ALTERNATIVE RATE IS NO STARS. DONT WAIST UR TIME OR MONEY GO ANYWHERE ELSE BUT PIZZA HUT. read more

I called ahead for pickup and was told it would be ready in 15min. I ordered a personal size cheese pizza. We got there 20min later, to walk in and see/hear 3 workers in the side room arguing back and forth. The one worker at the counter was taking a long order over the phone as we waited. Me and my daughter (8yr old) sit there and can clearly hear the arguing workers say F*** that F*** her that B**** etc. They even turn to see us standing there and continue fighting. Once the one worker at the counter gets off the phone we say we're here for pick up and point to our name on the "pick up ready" tv that shows it's been ready for 10min now. She tries asking the status to the fighting workers but they don't acknowledge her. She went back herself and said the pizza has not even been started yet and continued to try and charge me for it. I asked for a discount at least for having to listen to the workers fight and say inappropriate things in front of us, as well as waiting 15min after our pick up time to find out it haven't even been started. She said she couldn't do that so we left. Not even an apology was given. I won't be coming back to this location or branch again. read more

Worst service. Called 1st time & left on hold for 10 min. Recalled & was told same thing so I drive there while on hold. 18 min later I arrive,, still on hold while 1 person waiting, & lady at counter doing NOTHING. 28 min on hold & still left without pizza. Never will return there again. read more

Super quick delivery and great customer service. Pizza is always warm and they've never messed up an order.

I am concerned because I ordered off the $5.00 flavor menu advertised on your website and was told I would be charged $7.00 per item not $5.00. When asked why-I was told it was because of the stores location to a military base. Why does this make it more expensive? Why are you charging military people more and if you are not or giving them a military discount why are you charging others more? In addition, I was charged $3.75 in delivery fees. Why am I being charged this. The driver only sees $1.00 of this and the company keeps the rest...even though the driver is driving his own vehicle. How is this fair? Then to top it off I did not get the extra marina sauce I paid for!! read more

There were a lot of things wrong with my order. I ordered at 1030pm for a delivery. The order did not come until almost midnight at 1156pm. The delivery time said about 30-40min. It took almost a hour and a half, that is way past the estimated time. The pizza was cold and they delivered it to the wrong house. They just dropped it off across the street. So I had to walk across the street at midnight and get my cold pizza. I spoke to the duty manager that night Andreas; he was very nice and apologetic and understanding of the situation. He was empathetic to my situation, great service from him. He then gave me the name of a manager i could speak to in the morning. I called the manager Xing the next day, I told her of my complaint. She checked the system,and said because the phone number on file had 2 different addresses is the reason they dropped it off at the wrong house. The two addresses are nowhere near each other. She made it seem like it was my fault for possibly putting the wrong address and I should be careful next time. I live about 2 miles away from this location. It shouldnt take an hour and a half to deliver. My receipt had the correct address, name, and phone number. I don't see why there would be a mistake for it to be so carelessly dropped off at the wrong house when the address is clear. I do not think I will be ordering from pizza hut again with this kind of service. Then to speak with the manager Xing and have her make it sound like it was my fault the pizza was late and cold. She gave me a $15 credit for a future online order, I doubt I will even be using it. read more

Worst customer service! They do not know what they're doing. Couldn't figure out for over an hour that they couldn't deliver my order. Oh but 20% off is offer, GTFOH! How about sorry and maybe free for waiting an hour and a half to find out my Oder can't be delivered. Unbelievable incompetence... read more

Ok third time is a charm. I ordered 2 pizzas at 7 pm. I got the confirmation that they were making them. At 745 pm they called and said they only had one driver and my order wouldn't be there until 945 pm. This is the third time this happened. I canceled my order at went online at 750 pm and got my order from a different place. They arrived at 817 pm. It's a fucking Saturday night! Get your shit together! I will never order from here again! Btw MM pizza is way better and got it here promptly! read more

Why isn't 0 stars an option?? This place is ridiculous. I ordered a pizza at 8:09pm. At 9:30pm I called to check on my order because it had never been delivered. It was at that time I was told I never placed an order. The manager, Alex, got on the phone to tell me repeatedly I had never made an order. Do people really call pizza places to pretend they placed orders? I told the manager the call log on my cell phone begged to differ. He then asked me to provide a receipt. I told him I was unaware that I should have been provided with a receipt when I placed the order via telephone. Is that even possible? He proceeded to tell me that I couldn't prove I had placed an order, and that I must have called when they were busy and had been transferred to a call center. So... am I to understand that a Pizza Hut in Fairfield, CA is SOOOO busy at 8 o'clock at night on a Tuesday that they transfer calls to a call center who then pretends to place orders for them? Hmmm... interesting. Then he asked if I wanted to place an order... and that it would be delivered in an hour. I told him no, that waiting 2 1/2 hours and being accused of lying wasn't satisfactory for me. His response... "Well, I don't know what you want me to do. I can't microwave a pizza and get it to you right now." Touché manager of a Pizza Hut, you got me there. Needless to say, I won't be ordering from them anymore! read more