Stacy the manager is a bitch. The pizza and cheese bread was terrible. I will absolutely never go back to this location

They have gotten better with service. Sometimes they do not get the order right or miss something. I have paid for extra cheese and didn't get it. I've paid for wings instead of fries and still got fries-stuff like that. The staff is friendly. read more

Long story short, they forgot my drink. They said they will put a credit on my account. All I had to do was just order my food and I would get my drink the next time I ordered my food I didn't get my drink. They said oh well, you actually have to order the drink the next time I ordered I ordered my drink they never gave me the credit. That is three times doing business with them and three times that I am unsatisfied. Make it four times. I just ordered again the driver that forgot my drink is the one who delivered this time I explain to him everything I just explained here. He said he will fix it for me. Next time there will not be a 5th time. This place is trash with a capital T!! Oh, but I won't give up! that 2L was $5.39. I'm calling corporate. I have receipt's and video support my claim read more

My family ordered delivery, everything was fine until my sister opened the box. She found a large piece of dirt imbedded in her pizza. We called the phone number and originally got no answer, but once we did after we said there was dirt the person on the phone went quiet and didn't say anything. We called back a second time and had gained someone's attention, but ultimately the staff didn't believe us. This is absolutely disgusting and ridiculous, don't come here unless you're looking for dirt for dinner. read more

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I'm not sure if it's all Pizza Huts or just the one in Fountain but they sure do hate handicapped people. I was told that they would bring it out to the vehicle since I have trouble walking but when I pulled up the kid behind the counter just stared at me. It turn into a staring contest which he won. When I walked into the store he turned around and pulled my pizza out of the heater and handed to me. I did not even have to say my name. Well fool me once shame on you fool me twice shame on me. There will not be a twice. There are other pizza joints to go to. Pizza Hut will not be one of them. read more

their portions are off when i went to tell them i paid $5 for $2 worth of fried they said too bad so sad. i literally got 8 fries in a small box it is ridiculous. no refund no apology and they want to ask for a tip?? lmfao read more

We placed an order for delivery they out sourced it to door dash our order was canceled twice and never picked up we had to drive to the store where they had at least 4 employees hiding in the back of the store with the lights off in the front and two Customers who were also very upset about their order never being delivered i asked for a refund and was told by a very unprofessional employee wearing stickers on her face that because it was door dash they would have to get my money back from them and would take my order information and was told she was working on it right then i never received an apology nor my refund. Do not go here! read more

When it's advertised to have double pepperoni and the order literally says double pepperoni how hard is it to do that like come on!

Well, this Review should be called : " How I got to hate Pizza without really trying ". Friday night we ordered Pizza as always.....you understand...End of workweek, you're pooped, no way stand in the kitchen since your feet hurt.....SO let someone else cook. My husband " Mr.BBQ " ordered his usual : BBQ sauce and every meat you can think of, just NO veggy of any kind. I got Marinara Sauce, extra pepperoni, mushrooms, onions and olives! Hubby picked it up and we dug in and...was not our Pizza.........!!! I had BBQ sauce with all I wanted and hubby had Marinara with all he wanted. My point : I HATE BBQ sauce.....hell don't kick me out of the country just yet, since I LOVE it on Porkribbs....period! 2 bites and I was gagging, it was awful. Hubbie took everything but sauce of my pizza and piled his on, since I was done. From now on I will have cucumber sandwiches with creamcheese, it's better for me and if it get's screwed up, it's my fault. Pizza Hut cooks : NO MORE Party Thursday night..you can't be asleep while filling orders!!! NO more Pizza for me 4 awhile........can't get over that flavor. Sorry!! read more

Whoever owns or franchises this place should be embarrassed. You have the dumbest people in the entire state of Colorado working here constantly. Honest to God, how difficult is it to put a pizza in a box and bring it out to "the blue car". Your manager thought she heard black car... fair enough but there are two vehicles out front, one is a mini van and one is a car... a blue car. A chimpanzee could deduce it's probably not the van, with nobody inside of it, waiting for pizza. Fire every moron working here immediately or sell your store Bc you are incapable to operate a pizza place. read more

Ordered two personal pan pizzas. Go there and they "didn't have any" so instead put two half medium pizzas as hand tossed with no crust flavor in the box. Overcooked and manager was nonchalant about the issue. Will not be back. read more

The food was delicious the only thing I didn't like is they don't have gluten free pizza so I had to get that one elsewhere for a party we had but what we did get tasted amazing! read more

Need a quick snack while on a lunch break.. simply asked for crushed red peppers for my pasta (I always get them).. got told they have to charge.... SINCE WHEN???? I simply wanted one little packet that I 100% get free with any order I've made read more

Shannon is not happy with life. Somehow a half and half three topping pizza is a 6 topping pizza. Maybe her math is a bit weak. Cancelled my order before my order. Read the five bad reviews and thought I'd give them another chance. Hit Shannon's love for life and lost my appetite. read more

Had items when missing from delivery order. Did a carryout the next time and sent my wife. They didn't give her half the order...

How can you seriously be out stuff crust pizza? That makes zero sense. I ordered on the app. 10 minutes later I get a call saying they are out of stuff crust pizza dough. read more

Absolutely the worst place to order food from. This Pizza Hut couldn't get your order right if the fate of the world depended on them doing so. I have had many issues with this place and it is because my wife doesn't care for the taste of dominos but I can tell you this my wife is just going to have to suffer because I REFUSE to get really poor service. I wish Pizza Hut corporate would take an interest in this location and fix these issues because the food isn't that bad when prepared correctly. But bye for now Pizza Hut. read more

This place doesn't even deserve one star. Worst Pizza Hut I've ever ordered from/been to. I don't know who is managing this store but they are doing very poorly with their staff and I'm sure they could care less. I've never had such terrible customer service. When my delivery was made an item were missing. When I asked the delivery driver for my item, he told me to call the store and someone else would deliver it. I regret I tipping him %30 now. When I tried to call the store I sat on hold for over 30 mins. When they finally answered I was received by the rudest employee. When I told him what my situation was he just gave me a moment of silence followed by a "yeah, and?" I explained that I am following what the delivery driver told me to do and then he put me back on hold. I don't know how long I was on hold for the second portion but I was still on hold by the time I drove to the store. I waited at the lobby for about 10 to 15 minutes with no one coming to the front. Finally I just left since clearly no one was coming to the desk. They could see me through the window in the door to the kitchen. I ended up going to the store to get a 2 liter for half the price. By the time I got back home the pizza was cold. Ruined our family night and we ended up eating out. Wasted $30. I went to the Pizza Hut website and left my complaint there. I also called corporate and talked to someone who actually acted professionally and promised me that she would escalate this and I would receive a call from a manager in 2-3 business days but never received any call. I deleted my Pizza Hut app and I will no longer be ordering pizza from this place. They have lost my business for good. read more

The food was fine... but the service left me and my husband disappointed. Due to COVID-19 , they were offering a 'contactless delivery' where they leave our food on the porch, so we wouldn't have to come face to face with anyone during quarantine... That sounded fine except when they arrived he rang the door anyway and waited until my husband answered, and when he delivered our food he wasn't even wearing a mask. I called to make the location aware their delivery person wasn't following the listed instructions and was greeted with a very hostile manager (Shannon), who could not have cared less and held no interest in holding her team accountable. It makes me wonder, if they're okay with breaking protocol in front of their paying customers, then what kind of protocols are they breaking when we can't see them preparing our food? read more

Not even close to Pizza Hut standards. The cheesy bread was burnt and the spinach on the pizza wasn't cooked. I called and the manger was nice, he offered a free something for my next visit but I told him no thanks we won't be back. read more

Pizza Hut - Burnt cheese bread - Pizza Near Me - Fountain, Colorado

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Just picked up an AMAZING pair of pizza's tonight. Best ones in 10 years down here actually. The team used to be a cluster, but something has drastically improved. Customer service, making, and cutting the pizza were all on par! Fabulous! read more

Pizza Hut - two slices of pepperoni pizza - Pizza Near Me - Fountain, Colorado

If I could go lower I would. I live in a new section of the Glenn and they delivered the day we moved in. Now they can't find our house. Then after explaining to them that we do exist we make a order. They cancel the order without calling us or anything. I would not dirty my feet by stepping into this Pizza Hut. I'll contact corporate to tell them also. They don't care about customer service and in times like these every customer counts. read more

Love this location of Pizza Hut. They're always helpful and friendly. The hand-tossed crust is less greasy than the pan, and the stuffed crust is amazing. We also order our hand-tossed extra crispy, the dough tends to be cooked better. read more

I'm giving two because I have always been satisfied with this Pizza Hut but I just got my veggie pizza and found bacon on it. (I love bacon but not on my veggie pizza) I also saw an odd spot on the pizza and moved some spinach to reveal a half piece of pizza there. And for some reason we all feel the crust tastes like fish? Lol odd but we all agreed after tasting a piece... =| read more

Pizza Hut - Found this random half piece under a pile of spinach.... - Pizza Near Me - Fountain, Colorado

We tried the one on Academy & Hancock was so bad it made us very sick. So we went back to Fountain and it was so good. My family was very happy. Thank you for the great service. We will be back soon. read more

7/24/20 I had prematurely placed an order for delivery. I called the store to cancel the delivery and changed it to pick up, the young employee misunderstood and cancelled the order completely. As you could imagine I was upset to find out upon arrival, but the individual who brings to the order to the cars. Politely apologized and offered to get the pizza made in 15 mins or less , he followed through on his word and even offered a 20% discount. He was very professional and polite. Thank you Mesa Ridge employees for always providing good customer services. read more

We just moved here from Aurora CO and the pizza hut there sucked. We decided to try pizza hut at least once in our new city and we are so glad we did, this was THE best tasting hut we have ever had; pizza was amazing and the wings were pretty good too! read more

Love their pizza, however when I tried to order today For my coworkers at the Cheyenne Mountain Shooting Complex they said they don't deliver at my location. I had ordered in the past and it had never been an issue. The shooting complex is just across the highway from the Loves gas station, it's not like they are going on base. I have ordered plenty of times before and was never given problems as to the delivery location. That's fine, I will take my business elsewhere. read more

Customer Service here is rude. Talked to management and they are just as rude.. Go somewhere and where else..

I believe the employees name was ariana, and she had no customer service she had the personality of a wet mop. I ordered online it apparently never went thru asked if they could rush it and the best I got was 15 min well guess what it's after 15 min and still no sign of my food. On top of this no where and I mean NO WHERE is there a sign that they do not except large bills. Ya I'm pissed read more

Worst pizza I've ever had. No wonder it only took 10 mins to make, the pizza tastes like it's been sitting there for a few days, the drinks were Hot, I'm so pissed off and highly disappointed NEVER again read more

Order the pizza and says it will take 15 minutes. Show up 20 mins later and pizza still isn't done. Wait another 10, the drop one of them on floor. Only remake that one. Let the other sit and get old while waiting another 15 for the pizza to cook. Horrible customer service. Never will we order from Pizza Hut again. read more

I never knew that working at Pizza Hut was SO difficult! Basic customer service... Remembering the toppings you ordered... And oh you know actually making your order?? Yeah, we made an order, paid for it, waited over 45 minutes just to find out they didn't make it. I understand your job sucks but we've all been there and you get paid to do it. read more

Terrible terrible terrible. On a Friday night 7 people in the lobby waiting and they have one cashier. They forgot to cook a pizza on the order in front of me. Then they forgot to cook my two orders of wings with my one pizza. Super bad manager also. I asked for a refund, the last thing she could do is give it to me. My wife and kids at home waiting for food. That I had to leave and go somewhere else during dinner time and it water while I was super busy. They totally screwed up our night. read more

Can't call in... not enough to handle the load. Wait like 10-15 min to place order.. in all fairness papa johns same way. Small towns you have to wait!!! Darn I miss the city some times....wait sucks. read more

Second time in a year and a half I have ordered from this location. Ordered online for a future time and they obviously cooked my food and forgot to deliver it. After I called and asked where it was they said it was on its way. Yeah, no. My food was stone cold. Year and a half earlier I tried ordering from this place and the girl on the phone was too busy talking to someone she worked with to take my order. Took my business elsewhere. Will NEVER do business with this location again. read more

Love their new pizzas. Fresh ingredients and not greasy.

Pizza looked gross was barely covered in cheese the cheesy bread was burnt and took a lifetime to get delivered ordered twice and was the same both times don't waste your money here read more

Just ordered 2 pizzas and the cinnamon sticks. The pizza looked good when I opened the box. Eating the pizza was a different story. The crust was so salty, I fear all of my descendants will have high blood pressure, heck the poor dog had a stroke when he took a bite. The only way to save the limp, mushy crust and still be able to hold the pizza without it going limp was to sprinkle a crushed little blue pill on top. Great way to waste 50 bucks read more

Ordered online for this location for the first time. Pizza was great and ready on time as well. The girl at the counter was pretty pleasant as well so all was good. Reading other reviews had me scared as I recently moved to the area but now I'm fairly confident I can get my usual pizza fix from here. Thanks! read more