I am still in awe at the level of unprofessionalism after going in to this Pizza Hut for a refund from last night. I walked in and asked if they were open because their open sign wasn't on, and the lady behind the counter said she didn't know with an attitude. I asked to speak to Richard who is supposedly the GM and he refused to speak to me to give me my refund for pizza that I gave back to the delivery guy because it was uncooked! I just don't understand what happened to Pizza Hut?? I don't know about you but I don't want people cooking my kids food that don't care about anything , especially you the customer! read more

Get a different employee at the register. She was so rude with her eye rolling and throwing the pen to sign the card receipt. Never going back strictly because of the customer service. read more

Absolutely positively disgusting pizza. I bought a 10 dollar pizza the other day and was very disappointed. The sauce was way too salty, the pizza was flopping over and the cheese was very little. i was very upset because i was Hungary. I wanted to take the pizza back and demand my money back. Not a good look for pizza hut* Thumbs down !! read more

Was very clean and was greeted right away the cashier called another cashier so that I wouldn't have to wait . I went there cause my daughter had a coupon from school for a personal pan pizza for her reading . I then ordered a double pepperoni pizza. It took about 20 minutes and they told me it would so I waited they also had 4 tv's that were on and working they were on abc family. I definitely will go back and would recommend you to try it and if you had a bad experience try it again looks like they are doing better...at least according to all the other reviews. read more

This is for sure the worst Pizza Hut there is. They never answer their phones and when they do the customer service they give is horrible. They're all rude impatient and sarcastic and the manager is just as bad. I spent 20 minutes trying to get a hold of them just to be told by the hotline that they don't accept delivery orders from the hotline and that I can only place my order directly with the store but since the store won't answer then I'd either have to do carry out or not order anything. I'm handicap and unable to drive and am home alone do delivery is the only route I can. When I finally got a hold of the store the lady I spoke with was so rude that I decided I didn't even want pizza from this establishment of any establishment in fact. I guess what I'm trying to say is thank you Pizza Hut for ruining my day and making me feel completely disabled and inept for being handicap and not being able to drive myself to go get my own pizza. read more

Pizzas are getting pricier, smaller and poor quality - over baked and extremely dry crusts for one of many things - as others have stated. We're going to start going to another place in the Target shopping center! MUCH better quality and price. Can understand the poor/low star reviews for this Pizza Hut. read more

I called I only wants a soda for my low blood sugar an the came with in ten mins super nice people

I received much better service than I have in the past. The big Italy pizza is an excellent value. It would a wonderful choice for a family game or pizza night. The service was very timely and the servers were quite professional. read more

Won't order from this location again. Delivery driver was an asshole to us, customer service ordering was rude and just an overall crappy experience with this location. Inside is outdated and just as sloppy staff standing around talking while customers are waiting to be helped. Flys everywhere can only imagine the cleanliness in the back. read more

Extremely well run operation. Ordered carry out. Order was waiting for me when I got there which was 20 minutes after I placed it. Order was correct. The manager waited on me and was excellent. In the past this place was just ok. Today was 5 star. Thank you. read more

This pizza hut just delivered the wrong pizza! We ordered a THIN crust, double pepperoni and got... pan crust supreme!? The last time we ordered from this pizza hut, we paid for a two liter of diet pepsi and never got it! When we called to solve the issue, they said we would receive credit on our next order and when we tried to use it another day, they said we didn't have any credit and they couldn't help us! read more

I am beyond furious with this establishment and Pizza Hut in generally. First, they have a drive thru window with a drive thru sign - not. There is no way to order and nobody comes to the window. So I park and go in, turn's out the drive thru window is really only a pick up when ordered ahead window. And then there are the signs "Salad Bar out of order"..I'm thinking...ok, drive thru that's not a drive thru and salad bar that is out of order. Then I try to order and they tell me that they want my phone number. Why, I ask? I'm right here and taking it out? I say. "It's policy" they reply. "Well, I said I don't give out my phone number." Cashier calls manager who tells me that if I won't give them my phone number they won't serve me and I can leave. SERIOUSLY??? They refused to serve me because I wouldn't give them my personal information!!!! read more

Horrible customer service took me 30 minutes to get them to answer their phone so I can cancel my order after an hour and a half of waiting for my pizza read more

Ordered on a Sunday and went through the drive thru to pick up the pizza. It was all dried up and flavorless. Domino's is now the best chain restaurant pizzas in town. Don't bother with this Pizza Hut. read more

Apparently you are not able to place an order and have it delivered to your family or anyone for that matter unless you are present with your ID for the card. I had ordered my family a pizza online and paid for it to be delivered seeing as I was an hour away from home and wasn't coming back soon. Next thing I know im getting a call from my family saying the pizza guy came but didn't leave the food I PAID for to be delivered to them because I was not present with my ID. Then to see what was going on I tried calling the store for the next 10 min and the line just kept ringing or I was put on hold and then the line would go dead. I have about 15-20 outgoing calls to them because for some reason they're phone line wasn't working. Very dissatisfied with their new management. read more

Their service is bad everyone there is very slow and rude especially the manager. There is no customer service and the workers are not friendly. The drive thru is awfully slow i arrived there and no one took care of me i waited 20 mins & had to honk to get an employes attention and when someone came to the window it was the manger and she said she was busy and left again without even asking what i needed. read more

Was going to order from here today....saw the reviews...how are they still open??? Not to mention they don't offer any of the deals advertised online or tv!!! read more

If i could give no stars i would. This is the 2nd chance i gave them on the cheese stuffed crust pizza. They charge 3$ extra for it and what do u get on ur pizza no cheese? I asked for the store manager. You know what he told me that who ever made it, made it precise. That it was great. I wanted to yell so freakin bad. He said that the cheese stuffed pizzas gets less cheese than regular pizza. Im sorry but that doesnt make any sense? He said corporate office says that?? I guess the corporate office says lets charge my customers 3 dallors more for less cheese and more grease on top. Lets not forget the rude employees. Way to go pizza hut step in the wrong direction. If you want my advice stay far away from this place when there is way better pizza places in the area. Like milanos dominos marcos. Etc. read more

i ordered 2 pizzas only got 1, paid 18$ for 1 medium pizza pick up. they repeated my order back correctly. they all got attitudes and their workers are as greasy as the pizza. went to dominos right after nevvvveerrr commeee heeeerrreeee!!!!! read more

I ordered the big box. Chicken alfredo was dry. Pizza crust was hard. And the guy forgot to give me my 2 liter Pepsi.

After moving all day my family and I ordered 2 large pizzas and a soda. The delivery guy came and brought the pizza, but said he forgot the soda and he'd be back in 20 mins...what?! So as we waited we tried our pizza and it was doughy and uncooked!! The sausage was so uncooked it was still frozen inside. After trying to call the store 5 times with no success (because they kept hanging up on me), the delivery guy came back with the soda. We gave him back the pizza and told him to tell his boss it was unacceptable, and he said they were too busy to remake it and just to call for a refund. So we kept trying to call, and after about 30 mins we got ahold of the "manager" on duty. He was rude, basically acting as though we were inconveniencing him when he's the one who allowed an uncooked pizza to leave his store. He continued to tell us he couldn't issue a refund and that we would have to talk to the general manager the following day. We did so, and he informed us that not only did the guy the night before lie about his name, but also that he could only issue a store credit. We said, "no way" and are supposed to pick upper refund in cash...we will see. $42.11 for some disgusting uncooked pizza?!? Gross!! read more

Horrible place for pizza or anything else for that matter went in last night ordered 2 medium thin pizzas got home they were awful dried out no sauce burnt uneatable called back when in to the restaurant disgusting very dirty will never go back read more

Placed an order to go for pick up it was ready when I got there but when I got it home I found it was not cooked thoroughly. The vegetables and the dough was practically completely raw. By the time I got done cooking it myself my kids were cranky and crying and my husband had made sandwiches for himself. It was a terrible pizza night for sure! read more

Pizza, hands down is phenomenal, always what I want. BUT the CUSTOMER SERVICE IS HORRIBLE, not the delivery boys, their nice, the people who take your order need to learn some customer service skills. read more

They no longer deliver 5 min down the road. Milanos will now get all my business.

FORGET ABOUT IT. All the coupons they promote on website and commercials are a joke!! apparently because they are a franchise they dont offer the same promotions as corporate. 5 dollar deal is a bust.. So we order a large pizza, and pay the "franchise," price. Good thing they were soooo helpful on trying to offer a better deal, right?? the pizza gets here, cold.. And loaded with grease. Driver was very short, and not personable. He looked HIGH as F**K. Seems to be ran by a bunch of teens that really don't care about their job anyway. Avoid this place, go somewhere local. all the local joints appreciate your business. This "FRANCHISE" doesn't care. read more

My Husband, son and I went and ate dinner at Pizza Hut, and it was the worst experience. First of all there was no visible menu for us to look at. When we received our food, we asked for plates and napkins and supposedly there were none. A few minutes later I see another family bring plates and napkins to where they were sitting. Our pizza looked like it was overly cooked and kinda burnt on top and not very good. The whole time we were eating the staff in the kitchen were yelling at each other, and not in a friendly manner. I have eaten at other Pizza Hut's in the past, and this one just did not seem properly managed at all. Hopefully in the future they can get their stuff in order. read more

Seriously disappointed. We order delivery form this location at least once a week as we live right down the street. Today i tried ordering online and this locations system was down, when i called to order they refused to honor the online special and wanted to charge me 10 dollars more than what it would have been to order online. ummm no i am not paying 10 dollars more because YOUR online system is down. if i wanted to pay 30 dollars for a pizza and a small order of wings i would go across the street to Milanos and have a hell of a better quality product. the lady over the phone(lashondra, lakika, shaniqua whatever) was extremely rude. all in all we will be ordering from Milanos or Papa johns from now on. read more

Surprised by the negative reviews. As for the website, the 30 minute estimate is just that. You've got to call the store to verify the time - the computer doesn't. One time I didn't check and they had one of their ovens broken. They apologized for the delay and gave me a free 2 liter soda - worked for me. I love the thin crust and can't get it anywhere else. Extra cheese is not a great deal of cheese - I do love cheese. And the last time I was there they did screw up an order - prepared a cookie instead of the brownie. They gave me a choice: take the cookie or wait 6 minutes for the brownie. I took the cookie and it wasn't bad. I am not a frequent customer, but every time I've ordered take out, they have been polite, courteous and professional. read more

Was pleasantly surprised when we ordered from this Pizza Hut for the first time tonight. I called in and the young lady who took my order, although quiet, was helpful and nice. We arrived a few minutes before our pizza was supposed to be ready and spoke to the manager briefly. She was kind and courteous. We ordered a pepperoni pizza with light sauce and extra pepperoni. The pizza was delicious and hot when we got home and we thoroughly enjoyed it. read more

Awful experience messed up order, 2 hours to fix, employee hung up on me because he was frusturated. Prolly wont be going back any time soon. read more

The only reason I'm giving them one star is because i cant give them -5. I called tonight at 6:12pm to order two simple pizzas & wings for carry out (because the don't deliver to my area) the girl told me it would be ready in 34 mins. My dad left my house at 6:40 and when he got their they told him they weren't ready which is fine it only takes 5 mins to get there from my house so not a big deal. Until he waited for a hour & a half!!! I called pizza hut again & asked why they where taking so long & all the girl said was "i am giving him the order now". Once my dad got home & we sat down to eat, almost 2 hrs later, the pizza was hard & cold & the wings were cold as well and to top it off the order was completely wrong!!!! I've never been one to write reviews but this honestly did get to me i have never ordered pizza from anywhere else & after being a loyal customer for over 6 years i believe we deserved not only better service but at least a sorry for the wait time. Definitely sending this to corporate. Never ordering from here Again . read more