CORPORATE SHOULD REVIEW THIS LOCATION
My experience at the Pizza Hut location needs immediate corporate attention.
I placed an online pickup order for four medium pepperoni pizzas (two hand tossed and two thin crust). When I arrived, there were around 10 customers waiting in the lobby with no employee at the counter. When someone finally came up front, she assisted other customers before acknowledging me, even though I had been waiting.
When I received my order, the pizzas were incorrect. They attempted to correct it and brought it back wrong again. After waiting approximately 45 minutes, the manager said it would take a long time to remake them and issued a refund instead. However, they took back the pizzas that were actually correct, leaving me with nothing after nearly an hour in the store.
I reordered the same pizzas for delivery, but when they arrived they were left on the ground outside my door with flies around them, and two pizzas were incorrect again.
I drove back to the store and waited in the lobby with another customer (a delivery driver). An employee walked past us seven times without acknowledging us. When I finally asked if he worked the counter, he said yes and only then asked how he could help.
After confirming again that the pizzas were wrong, the manager stated:
"We tried to make your pizza twice and apparently we can't get it right, so I'm not making it anymore."
I was also told a refund had been processed, but I never received the refund and was not provided a receipt or any proof of the refund when I requested it.
This experience involved multiple operational failures:
* No front counter service
* Incorrect orders multiple times
* Food left on the ground during delivery
* Customers not acknowledged in the lobby
* A manager refusing to correct an order
* A refund claimed but no documentation provided
I also have a witness who was present in the lobby during the interaction.
I strongly encourage district management or corporate leadership from Pizza Hut to review the operations and management practices at this location. No customer should experience this level of disorganization and disrespect. read more