Customer Service was Horrible Over Changed for Pizza and Drinks Talked to the GM of the Store she was rude and smart talking. My family goes there 2 times a week never had any issues. Until Friday March 13, 2026 at the 3135 JOSEPH HIGH WAY IN NORTH EAST MD. 410-287-8387. They over charged us $ 10.00 for the pizza we order. Then went to the Manager to talk about John the name is on the receipt. The manager said that I found not get a refund or anything. Don't Go To That Pizza Hut read more

Excellent service! I asked for plates and utensils and the cashier was extremely generous! They were timely and courteous. I will be ordering again! read more

Very friendly staff, had a good sense of humor when dealing with this old woman!! Will review food when I get home.

Pizza was amazing and employees were friendly! I was greeted when I walked in which doesn't happen everywhere.

Ordered a large pizza with 3 topping which was perfect along with 12 wings which were overly priced. In which I received 9 wings uncooked almost still raw with sauce on them. Please stay clear of this location. read more

Took a little bit longer than the app stated, but John was wonderful! Very friendly, helpful and pleasant!

Good pizza it is my favorite Pizza Hut the workers are very nice and always get it right

The child with curly hair who is supposed to be a kitchen manger doesn't care how he talks infront of customers and how he treats his co workers he likes to steal his coworkers tips he thinks he is the man but really he is just a boy and if this is who you want to run your business good luck your gonna keep losing customers and employees if I could rate this negative stars I would read more

we had a great experience, very friendy staff, pizza was perfect wings were saucy and flavorful

My husband and I went to the Pizza Hut in Northeast Md. First there's no one to seat you so you have to order at front desk. No fountain drinks just Pepsi in bottles. ordered two personal pizzas which were just ok. There were people waiting for their orders and the manger was super load when he talked. They ended up giving the wrong to go pizza to another woman then got mad that she didn't return it. Restaurant smells damp and all the tables and chairs were very sticky. Definitely won't be back. Used to love Pizza Hutt it's a shame. read more

Stopped here on a Saturday night when frankly there were no other options and coming off a poorly executed Popeyes trip - I just wanted to watch a college game and have a drink. That Diet Pepsi turned into a pizza and cheese sticks - which I didn't eat much of and ended up leaving in my hotel fridge. The waitress was nice - but if she didn't want to make trips and be bothered by a customer, it would have been a good idea NOT to fill my glass with ice and only put a little Diet Pepsi in it. My order was an order of breadsticks with cheese which brought back memories of Sunday evenings with my family growing up. Problem was - they weren't cut long ways as they are supposed to be. They were cut in half. Really odd and it ended up ruining that part of the experience. For a pie I ordered large pan pizza with pepperoni and green peppers. Probably could have added onion too now thinking of it- but at the time I just didn't want to add anymore meat. The pizza was good - but undercooked. Overall it was just ok, again my drink was rarely refilled but the waitress was nice. read more

Pizza Hut - two slices of pizza on a plate - Pizza Near Me - North East, Maryland

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was there today had good food but horrible service. Had to wait awhile to get waited on. Had to ask for silverware.

My kids had never tried Pizza Hut before, so we came to eat here a few weeks ago during a stay at Fairwinds up the road; it was a rainy night and the dining room was empty (though there was a steady stream of take-out). We skeptically sat down...and proceeded to have such a fabulous time that we came back the next night! The dining room is cheery and clean, the bathrooms are spotless, and Michelle was a terrific host. The pizza was excellent and it came out on a pala (paddle) so was rather an elegant dining experience. Definitely exceeded expectations, would come back. read more

Order through the app.. Told me to pickup in 14 mins.. Got there and waited a additional 40 mins and was told ever excuse in the book! Please stay away.. My 3 year old can run a business better than this staff! read more

The female manager at this Pizza Hut does not care about the company and how it is perceived... the delivery driver was nice and personable though it seems this spot might be understaffed as he took my order. The only reason I decided to make this review was because I waited 20 minutes for a small individual sized pasta, asked specifically for no cheese and on top of that my pasta was a little on the skimp side considering it was 9$ this experience was pretty dreadful. Hopefully this spot will hire a new manager and more employees. read more

I have ordered there 2 times hoping it wasn't gonna. E terrible again and again I was wrong this Pizza Hut is the worst one around I god bread sticks with no marinara the cheese pizza had almost not cheese on it the stuff crust had barely any cheese in it... I could keep going but I will never order Pizza Hut again!!! GO TO DOMINOS AND GET WAY BETTER PIZZA AND SERVICE read more

Last night My parents and I called to get some pizza and they closed in about 5 mins. They let us order two pizzas and to pick them up before they closed. We called them to tell them we are here to get our pizzas and they gave our pizza to us, then we paid and left. Such wonderful people that would wait after restaurant hours to give us pizza. Now that's some good service! The lady on the phone was really nice and the service there was nice also. God bless these workers. read more

Met all expectations. Order was correct and ready on time. Wish they delivered to Rising Sun. Other than that everything was what we expected. read more

This is absolutely the best remaining Pizza Hut location within the tri-state area. The food is always fresh and made with care. The pan pizza tastes almost as good as Pizza Hut's old pan recipe. Workers are always super nice and helpful!! My boyfriend and I will drive 40 minutes out of the way just to visit this Pizza Hut when we're craving the Hut. read more

If you want to be ignored, head right over. The sign said open for dine in. We walked in sat down and waited and waited. I could see a girl working back by the ovens, I called out to her repeatedly, no answer. I called on the phone repeatedly, the girl continued to ignore it. We finally left out of frustration. read more

It is a pizza hut. Nothing bad - and the staff was very friendly at this location. The wings are just ok.

I had the worst salad I have ever had from the Pizza Hut on Biggs Highway. It had brown lettuce big hunks of onion, no croutons or bacon bits. The only thing that was good was the prepackaged dressing. So sad. read more

3 times we have ordered delivery and all 3 times they forgot to bring something. Today, receiving wings with no dressing was the last straw.

I am a fan of thick pizza crust which is surely lacking in Maryland. Every pizza joint around here makes thin crust which is like eating sauce on paper. The Pizza Hut deep dish hits the spot and the sauce is pretty good. There is a Dominos Pizza down the street but I like their garlic knots. read more

Placed an order here to go. And waited 30 mins just to here that they messed up. Asked for money back. Wasted 30 minutes of my life. Starving! Worst place ever. read more

My first experience with pizza hut came with a near closing call and an order for a large number of chicken wings. I am pleased to say that not only were the wings pretty good but the service was great, and they came really fast. I ordered online, but had to call them to clarify the order. No big deal. My first experience with Pizza Hut delivery was a great one. read more

This Pizza Hut location isn't too bad. They usually get the order right, but I suggest you check your items before you leave the store. Their favorite trick is to forget to include sauces. PROS reasonably fast Love the online ordering Finally a local pizza hut that delivers to NE and Rising Sun Most employees there seem polite and interested in customer satisfaction CONS 90% of the time everything goes well but maybe 10% of the time they forget a small item in the order, are out of something (one time it was pizza boxes?!), or overcook the pizza Online ordering system sometimes has glitches. Check the price of everything *carefully* on any of their Deals or Coupon items. I've had a real problem getting it to accept coupon codes. I contact corporate Pizza Hut to let them know their site is having issues and they think I'm complaining about the local store and just pass me to them. Parking lot is sometimes full of yahoo's: A few times I've had to dodge a guy riding a motorized dirtbike up and back right in front of their store, past the coffee shop, back up the hill to neigbhorhing house. I let employees know and they didn't notify the manager or call the police. A pickup of rowdy people were also hanging out there watching the dirtbike, perhaps a friend of his? This parking lot is just too small and too busy to be used as a bike track. I coudn't give 5 stars because of the "Cons" I already listed as well as just the quality of Pizza Hut food in general. Their pizzas are very heavy. There are no high-fat choices. I dont care for Pizza Hut pastas at all - gross! Wish there were more topping choices or perhaps a little better quality of topping. read more

Ordered two simple pan pizza's with cheese, and after waiting (Way past the pre-ordered pickup time), both pizza's were made totally wrong. Staff was rude. Refused to accept coupons. Terrible Service & bad place to get dinner!! #Never Again read more

I don't know why we keep giving them another chance, time after time. The past three times we've ordered delivery it's taken well over an hour to get to us from four miles away. At one point it was over two hours on a weeknight. After waiting an hour and fifteen minutes tonight they stated they could possibly have it to us in another 45 minutes. No, just no. Definitely will not be giving them another chance. read more