We showed up with a party of 14 right after a wedding. We called and reserved our seats quite a few days in advance so they would be ready. Half the party showed up right away (4:30 PM), the other half around thirty minutes later. This time I understand not taking orders. After everyone arrived the waiter got everyone drink orders... and that was it. We asked him a few times if we could order, but he wanted to make sure the whole part was their, which shouldn't have been a factor since it was all different checks. During our waiting time my table of six finished three bread baskets, and watched two different tables get turned over twice before ordering. Around 8PM we finally started ordering.
The first mistake was someone at our table ordered blue cheese on their salad. When the Salads came out, he ended up with peaches, with one lettuce leaf under them. This was just the start of the downhill trend. The next mistake was one of our close friends asked if he could get cheese hash browns, he was told this would be no problem at all. When the waiter asked what type of cheese, he replied with cheddar please. The first time the plate came out, there was zero cheese on or in the hash browns, so that got sent back. Once they came back everyone looked in shock when we noticed. The waiter just placed a slice of American cheese on top. Not wanting to send his meal back again and wait any longer, our friend ate around the cheese and lived with it. The next mistake when a steak sandwich ordered medium rare showed up. The person who ordered the steak doesn't mind pink or even bloody meats, but this was to much for him, I'm talking blood all over the plate and almost no char on the steak before cutting in. After getting that sent back, the waiter showed up again and apologized stating he knew it was very rare. At this point the fries with the steak sandwich were so cold they got thrown away. I would also like to add, the bread used for the steak sandwich was the same bread given out for bread baskets. The steak didn't even fit on the two slices. I myself ordered a double crust meat lovers. The only complaint I have was the top crest got burned pretty badly, while the bottom was cooked perfectly. This was solved with me just removing the top layer, but it was still an extra $2.00 for burnt bread I didn't eat.
Now remember these where just the complaints and mistakes I heard from the six wedding quests I sat with, I can't speak for the other eight, and I haven't even started on the restaurant layout. As I heard from here and many places, the place was packed, but when I hear packed I think a lot of people, not literally packed. Our table was inches away from three others, and the waiters and staff kept hitting our chairs trying to find a way into the labyrinth of tables in the middle of the room, that was even more closely placed than ours.
Because of all this, I doubt we'll ever make a return to Pizza Kings, which is sad because I've always heard good things. The worst part of all, after so many mistakes and mishaps, the tip was forced on us as it was added to the bill before we paid. I understand we had a large party, but after so many mistakes I feel tipping anything or even paying full price was a slap in the face. By the time we finally finished eating (9PM) no one cared enough to fight and we just wanted to get home. Heck, our checks even got screwed up, because half of my order (cheese sticks) got added onto my sisters order. I just paid her after since again, we didn't want to spend anymore time standing around trying to fix their mistakes. read more