Placerville Dental Group was supposed to do a new Bridge on the bottom and some dental work on the top of my mouth. After commenting to Dr. Steele that root canals can be expensive, Dr. Steele began yelling at me. Due to his unprofessional behavior, I decided to just have him complete the bridge work he had started but hold off on the work on my top teeth. After the way I was spoken to by Dr. Steele, I no longer felt comfortable having any additional work done. I just wanted to leave. On the way out of my appointment, Deborah, the office manager asked me to sign paperwork which turned out to be different than the work they had actually performed. However, they billed for the entire treatment plan (top and bottom teeth), when actually they only completed work on my bottom teeth. After filing a complaint with the Dental Board of California, I saw Dr. Steele had received multiple complaints from other patients and had even lost his dental license numerous times. He was recently released from probation. There's some serious allegations you'll want to see before you take your family or child to this facility. If you're curious about the specifics, you can go to the Dental Board of California website, type in Brian Steele, click on dentist license for license type and type in license # 54818. Here are some highlights from one case taken directly from case number DBC 2017-49: Decision and Order from the Dental Board of California, Department of Consumer Affairs regarding a girl. 14. While respondent was assessing O.M. for discharge and waiting for the IV drip of saline to complete, the front desk manager Miguel Sanchez walked from the front of the office down the hall toward the rear entrance and passed by the operatory. Mr. Sanchez testified at hearing that the door was "wide open," and he looked into the operatory and saw respondent sitting next to O.M., who was seated upright. Respondent's hand was under O.M.'s blanket, and he pulled his hand back when he saw Mr. Sanchez walking by. Mr. Sanchez went out to his car and when he returned, he walked by the operatory a second time and saw respondent through a reflection in the hallway. Respondent was still alone with O.M. and Mr. Sanchez could not see his hands because they were under the blanket. At hearing, Mr. Sanchez could not recall if respondent's hand was above or below the blanket. Mr. Sanchez requested that Ms. Nevarez enter the operatory to see if "everything was okay." Mr. Sanchez stated that he did not file a police report because the incident resurfaced his own trauma from abuse he suffered in his past. 15. Contrary to his testimony at hearing, when Investigator Tippins interviewed Mr. Sanchez, he stated that Dr. Steele's hand was on O.M.'s stomach, and that when he walked by the operatory the second time, Dr. Steele did not move his hand and asked Mr. Sanchez if he needed anything. Mr. Sanchez also told Investigator Tippins that O.M. was talking when he walked by. Mr. Sanchez had a difficult time during the interview, and indicated to Investigator Tippins that "he felt [respondeht's] behavior was inappropriate because of events that occurred_in his personal life." 16. Ashley Nevarez is a Registered Dental Assistant (RDA) who worked for respondent in 2016 and 2017. She testified at hearing. Ms. Nevarez was the chairside RDA during O.M.'s procedure. Her role was to set up the operatory, bring the patient back, assist during the procedure, and sterilize the instruments and clean the operatory following the procedure. Ms. Nevarez recalled that O.M. was asked to sit on her hands during the procedure, but does not recall whether she sat on her hands herself or whether respondent assisted. She described O.M. as talkative throughout the procedure. Following the extraction, Ms. Nevarez began cleaning the operatory. She was in and out of the room at first, and then left the room to sterilize the instruments, which took her 10 to 15 minutes. She returned to the room when she finished her tasks, which she estimated was 43 minutes after the start of the procedure. Respondent monitored O.M. while Ms. Nevarez was out of the room. The door was open and the light was on. 17. When Mr. Sanchez asked her to look in on O.M., Ms. Nevarez walked down the hall and saw respondent and O.M. in the reflection in the hallway. She saw what looked like respondent blowing in O.M.'s ear or on her face. She walked to the open doorway and saw respondent's left hand "in [O.M.'s] crotch area under the blanket." She saw respondent looking at the computer monitor with his right hand on the mouse. She did not see that O.M. still had her IV line. Respondent's hand was not moving under the blanket, and he did not pull his hand away when Ms. Nevarez walked in. She asked respondent whether "everything was okay;" he responded affirmatively. Ms. Nevarez told Mr. Sanchez what she saw, and she discussed.it with her RDA teacher and her parents. Two weeks later, she filed a police report. read more

Dentists are not my favorite place to go, but, when they recommend almost $1500 worth of uncovered work and refuse to do a simple cleaning covered by insurance and try to force a more expensive method, something is *WRONG*. Then when I had to cancel a regular checkup due to various scheduling conflicts as well as due to their exorbitant costs, they unceremoniously "fired" us, telling our insurance carrier that we "didn't respect them". They didn't have the professionalism to call. They dumped us by calling the carrier (who also unfortunately handled it very poorly by assigning us to another dentist without our knowledge 200 miles away) and sent us a letter. Ummmm ... I guess in their little medical world there is no such thing as "customer service" and they want to act like kings. Our new dentist was appalled by the "treatment plan" this place suggested, stating it was unnecessary and priced outrageously. I've since been to the new dentist at least 4 times in 4 months and am thrilled with their service. Take your business elsewhere. This place doesn't really want it unless you're willing to just open your wallet and not question them at all. If I could give them a negative number rating, I WOULD. read more

I am SO impressed! From the moment I walked in... I was greeted warmly and professionally, given a tour of the offices (first time that's ever happened!), kept fully "in the loop" as procedures were begun and explained. The equipment and expertise of the staff made for the most thorough exam and evaluation I've ever experienced in a dental office. No shaming, blaming or embarrassing as my numerous ill-attended dental issues were discovered; on the contrary, the staff was unerringly polite and kind. The necessary procedures, the costs and options were clearly and simply explained. Since it looks like I'm going to have quite a lengthy relationship with these folks, I am truly delighted that this first visit went so amazingly well. Hmmm.... normally an unlikely prospect, but I suspect this time my differ: I'm actually going to enjoy my numerous returns! read more

The most rude front office staff I have ever encountered. We came in for a dental emergency, big mistake! The senior office staff member was so rude that other patients felt compelled to tell us they were sorry for her rudeness. We had an appointment per the Dentist at 9am. We arrived 20 minutes early to complete paperwork, etc. That took about 3 minutes. The younger staff member kept repeating the phrase "Established Patient"... like somehow after your first visit they will be more pleasant. I thought seriously, what next visit. No need to become established, I phoned our previous dentist "Above the Gate Dentistry". Not only did they get us in right away, even without insurance the cost was less than 1/3 the $900 plus quote for our portion of the uncovered cost at Placerville Dental Group. read more

I was struggling with some pretty severe tooth pain this week and I had been putting off taking care of it for a little while... having just gotten new dental insurance, I hadn't done too much research into a local dentist. On Monday morning, after an incredibly painful weekend, I gave Placerville dental group a call and they were able to squeeze me in that same day! As much as I hate going to the dentist, the visit was not terrible and I appreciated how friendly and helpful the staff was! While I was not expecting to have the procedures done that same day, the staff was willing to fit me in and get it all done at once so I could stop being so miserable! Thanks Placerville Dental Group! You're awesome! (: read more

I have no idea the quality of work they do. They make your first visit feel like Christmas morning. Then you discover they won't crown a tooth for the "You Pay" cost that your Delta plan covers. You object, they get rude. Rude emails. Visiting Placerville Dental Group will be a confusing and disappointing experience for anyone living on a teacher's retirement income--vert good income for seniors living in El Dorado County. They could have helped me, compromised, suggested a payment plan, etc. Nope! Cash on the barrel head, their way or the highway. Most retirees should avoid the Placerville Dental Group's greed and meanness. Severely hurtful--downheartening. Sincerely, Jim read more

Thank you to the wonderful staff for making me feel welcomed. It had been over 10 years since I had dental care. Everyone is so nice! The hygienist and the doctor both were very professional. I need extensive dental treatment and I was a bit overwhelmed, but the gal that came in to discuss my benefits and the finances helped put me at ease. She offered me an insurance plan that drastically reduced the overall fees and a financing option to pay for the dental work. They also had time to get started same day as I had a filling that had fallen out and it was causing me pain. Future appointments were made according to MY schedule and I can't wait to see my new smile. read more

Placerville Dental has been a top notch professional office in my opinion. From the reception to the Doctors. In the front lines with Jeryn who so kindly and timely keeps our family on time for appointments and has patients when a change or urgent need is necessary. My experience with the office manager Debra, who can align the stars & moon with her benefits mapping is pure brilliance making you feel confident in the process. And last but def not the least.... The Doctors with their gentleness and soft spoken side chair manner will keep you coming back, and we all know that the dentist office tends to be the last place you want to return too. read more

I came to this dental office because of the great treatment my son received from simple fillings to having his wisdom teeth removed. I was a previous member of another dental group tat was unprofessional, and my teeth have paid the price.I feel I can complete my treatment at this office without the anxiety I had at my previous dental group. That means a lot to me. After my first visit at Placerville Dentl Group, I fully expected a bit of mouth pain the next day,but I was pleasantly surprised when there wasn't any . I am very comfortable with my dentist and the staff . Shannon M. T read more

Has anyone gone to placerville dental group on main Street .Have you been giving one price and and sign all your paper work and payed the total amount in full then called by the office manager and said you need to pay more for your treatment. This is bait and switch this has to be looked at by the D A office for fraud. Will be showing them the paper work soon. Paid placerville Dental 9740.00 in full look up all your dentist on line to be sure of what your getting. I am paying another dentist 3825.00 to fix. what they messed up. Also taking advantage of a senior on a fix income. read more

Dr. Steele did a wonderful job on my full upper teeth implant. I can honestly say that I recommend Dr. Steele for anyone who is looking their dental needs. He explained everything to me before the procedure and answered all my questions. He made me feel at ease. His staff is so nice and caring. When I walk into the office they always smile and make me feel welcome. Now days that is important! Also a big thank you to Makenzie Staggers RDA who was there for me after the procedure. She went over everything with me and was there with any questions that I had. read more

Thanks to all the staff yesterday who worked so kindly and patiently with me and my daughters at our first time visit with your group. Everyone from Heather at the desk to Jeanette the hygienist who was amazing with my 3 yr old made our experience easy, quick, and humorous. Jeanette is an amazing w kids and has a way to make one feel ar ease. Dr. Mucci was comforting and welcoming and a true professional at his trade. I feel my family is with the best possible dental team since my move to California. Thanks Placerville Dental Team! Sincerely, Melissa Moulder read more

I am a very nervous dental patient. From day one i felt very comfortable walking into the office feeling at peace to the friendly voices welcoming me to constant conversation that calmed me. Meeting my dr was fabulous he took time to know me before we moved on to the next step. We agreed upon a dental plan wich was including a heavy dental surgery and even that went well no hitches. I would absolutely recommend Placerville dental group. After just moving here a little more than a year ago, i was very pleased to have found a wonderful family dentist. read more

I was having severe pain from my wisdom tooth making by whole right side swollen. I called in their office and front desk was very warm and professional, they were able to see me the same day as I explained them about the pain I was experiencing. Dr Steele extracted my wisdom tooth with IV sedation. I literally felt nothing . He was very professional and explained me everything that caused the pain. I highly recommend this place as they are very professional and price friendly with their treatments. read more

I was totally impressed by the office staff and the complete update of the equipment in this office. I am not from this area but I will more than drive the distance to return to this great staff and doctor. Dr. Mucci was very patient with me as I am not the best at the dentist office and my procedure was detailed. He was great and my tech, Shawna is great. What a great experience for me today. Thank you both very much!! I will be back because I want to, not because I have to!!! read more

Let me start off saying that Doctor Steele is very friendly. He is a nice man who has my respect. When I walk into his office I am greeted well and I do not have to wait long before I go back to the chair. The atmosphere of the office is nice. It looks like they re-painted the inside of the office. After trying different dentists trying to find the right one that is friendly and will accept my insurance, I have found the one. Thank you Doctor Steele. read more

Wow is all I can say. I broke two crowns in the matter of a week. I called and they got me in the same day. They knew my insurance benefits before I arrived, and offered to do the crowns that day! Great! I don't have to take any more time off work! The equipment was state of the art, the staff courteous and friendly. They have a machine that "Scanned" my teeth no gooyey stuff on a gag reflex. It was quick and easy! I was impressed. read more

Front staff are always so welcoming ! My mom and I are new to this office and they have been nothing but understanding when it comes to our complex schedules. From my first previous visit, I asked some additional questions that had no relation to that days visit concerning wisdom teeth and the doctor was very educational and personable. 10/10 would recommend others to come and see everything this office has to offer ! read more

Really enjoyed my experience with this office. I had a tooth emergency and they were able to fit me in the next day. All of the employees were very nice and helpful. Heather at the front desk was so amazing at explaining all of the information I needed to know to get my wisdom teeth removed and she even went above and beyond with making sure I understood everything I was saying. I will definitely be returning again! read more