When my '96 Acura wouldn't start last week, I feared the worst. Turned out it just needed a…read moretune-up and ignition wires. The service was fast, everything was as previously explained, and the guys had actual personalities. I went there on a referral from friends, who recommend them highly.

My poor POS car has gone through just as many bumps and bruises as I did growing up, but yet it…read moresomehow has gotten me over 140,000 miles.... When I ran into a curb last week and managed to tear open the transmission fluid line and gasket, and massive amounts of red liquid started pouring out of my car, I thought for sure the repairs were going to be expensive and it would be time to part ways. Fortunately .7 blocks away was a local repair shop that I managed to drive (at 20 mph) my car to. When I got there I felt like I was sitting in a 70s car shop with the wood panel walls and black and white tv and a few older gentlemen behind the counter. It seemed to be a busy location - the phone was constantly ringing - which I'm assuming is good? When I was unable to get ahold of anyone to pick me up from the repair shop, one of the men offered to call his wife so she could drive me home - how sweet! Repairs were done next day and the price was affordable. Thank you Sonomatic, I'm back to racking up another 10,000 on my POS car!

In any established business, one should have visibility of what they are getting when they pay for…read moresomething. In retail, there are receipts - in business-to-business, invoices. Visibility is required in order to gain the best possible understanding of what one pays for. Unfortunately, for me, Sonomatic was unable/unwilling to accommodate what is a generally accepted business practice. Although things have changed since John S. from La Grange went there (i.e. - they'll conduct a diagnostic for free now), the fact that they were quoting $1880 for a leaking solenoid pack on a transmission was extreme. Where did Sonematic get this $1880 from? (NOTE: I would later go to Mike Zoppa at Odgen Car Care. He quoted a little over $400 for the exact same service. And I only told him about the "Check Engine" light!) I asked to see an invoice showing those charges by line item (e.g. "Cost of Parts", "Services rendered", "Labor" and "Taxes"). All I wanted was justification, by specifics, of how they came to that number - as would be expected from any other established business. The associate shrugged off my direct question, referring instead to their 60 year tenure. Okay, congratulations, that still doesn't answer my question! Drifting away from the poor customer service, I would have never known about the leaking solenoid pack had I not recorded the discussions on my work phone - again, this information is not on their quote papers! A breakdown of their charges was something that I had requested prior to picking up my car. They didn't object to it at the time. However, when I went to pick up the car, they didn't have that paper ready, and were generally dismissive about not having it ready. No apologies offered, or explanations given! If a fair question about a customer concern shakes one up so, then I'm frankly surprised that Sonomatic remains in business. Props: * Free diagnostic Slops: * Outrageous quote ($1880) * No visibility * A poor attitude towards questions concerning the aforementioned problems

Have used them more than once with great results. You get to deal directly with the owners. Price…read moreis very good and my car was even returned washed. Repairs looked great and was kept in the loop on progress.

The worst car experience of my life!! Get it fixed after an accident-forgot to put a cap on the…read moreradiator THEY replaced causing my car to overheat. Take it back to be fixed again-now my car won't even start. Call just a few minutes ago very upset, as customers are allowed and expected, and I get called a b****, c***, slut etc. By the owners wife? Not sure who she was but she deserves to work in such a crappy environment. DO NOT RECOMMEND PERIOD. I hope that Mrs. McBride's reads this; I hope you have a wonderful life talking to people the way the place you work at fixes cars: like SHIT :)

Professional, same-day service. Esteban and his team, provided exceptional customer service and…read moresupport. They prioritize the needs of their customers and demonstrate efficiency and knowledge.

I had to do an emission test a couple of months and my car failed the test. I went to a couple auto…read moreshops including my cars dealership and most of the places were going to charge more for the route cause, which was replacing the cars chain. However, Esteban and the staff were really friendly and they did not try to look for extra things to fix in regards to the emissions test. My car service lights had been on for months and after getting the chain repaired all of the car service lights went away and I can feel the difference in how the car functions. In summary I felt that this auto shop addressed everything that needed to be addressed and at a fair price.

I have used this local service department several times in the last few years. They are my…read moretraditional "go to" for my Chevy Malibu services. Reservations for oil change/tire rotations are highly recommended and those can be made on the phone or on line. My experiences are "short notice" is not a problem. Even moving appointments is not a huge problem. Staff are friendly and accommodating. They have a nice waiting area and will text you as your car moves through the service process, but will personally come get you when it is time to depart. Coupons and price matching are accepted and fully explained on their website.

Warning! This Place is a COVID-19 Breeding Ground!…read more This place does not practice social distancing, none of the employees wear face masks. I went to have an oil changed and while waiting in the waiting room, (customers are wearing masks ) one of the mechanics comes in and sits right next to you and not wearing any mask, talks to you like noting is wrong. There is no respect for the customers who are trying be keep safe. I will give one star for the one hand sanitizer that was out by the check out but there is something wrong with that. The hand sanitizer smelled dirty like a locker room. This was a big mistake coming here. Come on guys get with the program and practice safety. Where is your concern for your customers??!!

Had a really minor fix to our car after a mishap on the highway. Not only did they fix it but they…read morealso went through what happened, how they're fixing it, and what we might need to do in the future. Straight forward and no frills. Expect honest, direct work being done in a timely manner.

I believe a good mechanic is more important than a good doctor. Charley is probably the best &…read moredefinitely the most honest mechanic I ever went to. He will only use original equipment to repair, not some cheap knockoff. If your car doesn't need it, you won't get it. His shop is usually pretty busy, but he will get you in fast. If you're on the southwest side & your car needs some work, take it to Charley's.

I reached out to have my air conditioner fixed, and Matt went above and beyond. He helped me save…read moremoney by not doing unnecessary work that the dealership or other mechanics recommended. He found the actual issue, fixed it quickly, and I couldn't be happier. Great value for the cost of the repair! I'll definitely be a returning customer if I need anything else done.

I originally met Matt when he had a shop in Oswego. He's helped my budget with his honest approach…read moreto car repairs. He has helped me with numerous repairs. His labor rate and quotes were very reasonable. I highly recommend his services. Matt offers an unheard of 2 yr guarantee on brake jobs. He's experienced with transmission and engine swaps too.

Josh and team had me back on the road quickly after a caliper lockup on my Honda accord . Every…read morebrake press was a bad noise. Being a single lady I am always nervous taking my car in for repair, but felt I was in good hands and was very happy with repair and price ! Thanks Midwest Wheels

Trust and respect are earned not given…read more But when it goes bad it goes bad There are always 2 to 3 sides to a disagreement My recommendation is to stay away from Midwest wheelz Very sad ending and warranty is just that warranty Not honoring this is what breaks the trust and respect And does not return calls... is basically unprofessional Take a chance Best of luck