Absolutely DO NOT USE this company. I'm currently looking into legal options to get my money back from Andrew. Here's the story: Met with Andrew twice in early November to walk him through a number of things I was looking to get done to an old house I purchased. Moving water/drains, hot water heater, gas, etc. Andrew seemed like a great guy at the time, down to earth, confident he could get all the work done in a timely manner. I've never misread someone so badly. I sent Andrew half the total cost of the project on November 13th for materials and to get started on the work, with the rest to be paid upon completion of the work. He said he'd be getting started that weekend on the project. Instead, it turned out to be one excuse after another about why he never showed up when promised to do the work. He became increasingly difficult to get a hold of. He stopped answering my phone calls, always promised via text to call me back later, and never did. This continued for two months until early January. In order to get a hold of him, I had to call from google voice numbers he didn't have. On Friday, January 10th, I finally got a hold of someone (I believe his wife) and told them I did NOT want him performing any work and asked for my money back. I was told he would return the materials the following Monday (Jan 13th) and would get a refund a few days later. That turned into "no later than Wednesday (Jan 22nd)". It's now Jan 31st, I still don't have the money returned to me, hence the legal action against Andrew. To sum it all up, Andrew repeatedly lied to me about starting work, calling me back, his plumbing license (it's expired), pulling permits for the job, sending me any kind of documentation, and now he's literally stolen my money. Do business with this man at your own risk. read more

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Absolutely worst experience ever. Andrew came out to fix my hot water heater on the 20th of September. Total charge for the hot water heater was $1195. He left the old hot water heater in my attic because he was alone that day and needed help to take it out. After having to call them from my google voice number to answer (which was extremely shady in its own right) I finally got him to come back out and at that time asked him when someone would be coming to inspect. He said "pulling a permit is not a problem. I'll handle it soon." And it is easy to pull a permit if you're a licensed plumber, BUT ANDREW IS NOT. So he tells me his license had expired, and he was going to get everything fixed and that I'd get my permit. But even after multiple heated calls, that day never came. Eventually, by October 20th, I had to get another plumbing service, Legacy Plumbing, to come look at the hot water heater. At first glance, their plumber told me that the work would have never passed inspection anyway. So, I gladly paid them about $550 dollars to fix the work. 2 days later, I had the inspector in my house and we had passed inspection. I disputed charges from Planet Earth Plumbing with my CC company and I'm filing a complaint with the Texas State Board of Plumbing. Before you hire any plumber, don't make the mistake I did, and look them up here: https://tsbpe.texas.gov/portfolio/find-a-license-registration/ read more

Planet Earth Plumbing - They are NOT licensed in TX, which means that in cities like Plano, you'll be unable to get a permit, which for a water heater, is required - Plumbing Near Me

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The first time Outstanding service - walked in assessed the issue reviewed the work with me- provided the price and got to work on my blockage!! fixed the issue of without an problem in a timely fast Called the back for a second time to use them -received multiple texts from no pick up on my call never came to the appt. when I did get the call connected - called them back left several messages to correct still nothing. Had to go with someone else to fit the issues read more

Nothing to see here; just another satisfied customer following a string of many other satisfied customers. What really seems to set Planet Earth Plumbing apart is its owner, Andrew, and his desire to do right by his customers. He clearly enjoys what he does and is very good at it, but more importantly, keeps sight of who he is doing it for. Some professionals tend to focus exclusively on the issue at hand - e.g. "I am here to fix your leak" - but it's clear that Andrew treats his business as so much more than that and is here not only to fix a leak, but to solve a problem for a person and make sure they understand and are satisfied with the solution and how it was provided. Having written many hundreds of reviews, I would put Andrew near the very top of my list. If there were a 6th star available, I would reserve it for a very select number of companies, and Planet Earth Plumbing would be one of them. read more

Getting my water heater inspected again tomorrow. Hopefully I pass ... no thanks to Planet Earth Plumbing. Andrew is still not pulling permits or getting city inspections-- probably because he's not a licensed plumber as of Nov. 18, 2019. read more

Planet Earth Plumbing - Texas Board of Plumbing Examiners - Plumbing Near Me

We had hired Planet Earth Plumbing previously to repair a faulty exterior faucet. They arrived within hours and did a great job of replacing the faucet. When it came time to replace our leaking kitchen sink faucet with a new Moen faucet, Andrew's company (Planet Earth Plumbing) was our first choice. We called to make an appointment and left a message. No one responded so we called again the next day. Jessica answered the phone and made our appointment. The first appointment was for 1 PM on a Monday. They failed to show up. The second appointment was for the next day between 7 AM and 9 AM. They failed to show up. Both times, when we again called the business, Jessica said they were busy with another urgent project. The next appointment was for Wednesday of the same week. Andrew and his assistant came to our house around 11 AM. He said the new faucet needed different connections. Andrew said he would go to the plumbing supply store and return to replace our faucet. We waited several hours and finally called the business. Jessica said they had to go to several places to get the parts they needed. "I will give you a discount for all the times we have failed to come to your home" said Jessica. We replied "We just want the job done". They never came back. They never contacted us again. I don't know why Andrew failed to return to do the job. In my opinion, Planet Earth Plumbing needs to be more honest and reliable with their customers. If they are not interested in a job, please state this upfront so customers are not left waiting for days for Planet Earth Plumbing to do a project. We hired another company who had no problem replacing our kitchen sink faucet without any problems or drama. read more

Had a second great experience with Andrew this week. He helped us fix a fussy toilet gasket very quickly at a reasonable cost. Couldn't recommend enough! read more

I'm updating again so everyone can see my respond to Andrew who lies a lot (sorry Andrew but you do and I"ll bet you weren't expecting me to check your response)--HEY called you today about the part you stole and you didn't answer that's weird huh? The counter install people didn't break anything because the new plumber we got just hooked up new water hoses from the valves to the faucet and they work just fine. Also, I was saying I would have LOVED to pay the full price at $75 each if it had meant you would actually get it done. Had I actually paid you something maybe you would have been held a little more accountable. You took the piece of the faucet that connects the faucet head to the handles (where the hoses hook up) to get a washer because you said it was missing. I've returned every single phone call, and had to baby sit you to schedule something and come by again. You came out four times (1. when the counter people were installing 2. Initial estimate of the 3 faucets 3. You put in the faucet handles---and not very good they were all loose 4. You came by for the last time to tell me the valves needed to be completely redone (which they don't)) PEOPLE PLEASE STAY AWAY: If this is how you treat your extended family, no one should want to be a part of it. I've uploaded a picture of my cell phone log so you can see that I called on 7/27....that's July 27th. So my bad, it took 6 weeks for me to fire you and 6 weeks for you to not do any work and take off with our faucet piece. read more

Andrew and his crew are great. They are very helpful and were able to fix our leak properly. The leak was in the front yard. They were transparent in the execution. Kept us informed at nearly every step of the way; which is really appreciated. This company is very trustworthy and honest. I'm really glad we had them come to our aid. Highly recommend. read more

Planet Earth Plumbing - Fixed our leak outside - Plumbing Near Me

I initially liked Andrew & had good rapport with him & his prices were good. However, twice he's had deaths in family and didn't communicate with us to cancel OR reschedule after they returned to work. I gave them benefit of the doubt as i know they're a family business and gave him one more chance. Said he'd come by in 2 days and do the work with his weekend assistant. He didn't show, hasn't called or responded to my messages asking what happened. Poor business sense and horrible communications w customer!!! Do NOT USE THEM if you actually want any work done! The times I am speaking of were NOT cancelled by me. Yes, I had to cancel a couple of times but I DID CONTACT YOU IN ADVANCE to do so. ODD THAT YOU CAN RESPOND TO YELP IMMEDIATELY BUT NOT TO THE CUSTOMER ASKING WHY YOU DIDNT SHOW UP, not once, but 3 times....?! read more

Andrew came out again today to install a new dishwasher and flush out a hot water heater. We need some more work to restore hot water pressure in the master bedroom, and will call him to come back to take care of that soon. Andrew continues to provide the best imaginable service and value, just incredible, like no service person I've ever worked with. Sometimes, life gives you gems, and Andrew is truly one of those. read more

What a great experience. Got a bid for the repair job - replacing a broken outside faucet - and booked them for the repair. They showed up, made the repair and then charged me exactly what they had quoted. Doesn't get much smoother than that. I've definitely found my new plumber! read more

Andrew and Taylor were super. They were the first to respond to my request for a new hot water heater and gave me a decent and honest quote. I went with them immediately and their recommendation for what type of hot water heater. Their office person also gave me some great information. I highly recommend them and I now have more space in my garage once they took out my 19 yr old water heater. I am so happy. read more

Planet Earth Plumbing - New water heater-yeah. - Plumbing Near Me

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Just met with Andrew--the owner of Planet Earth Plumbing--for free in-home estimate and couldn't be more pleased with the person and the outcome. Andrew did a thorough assessment--Yeah! Don't need a new water heater!!!--and took his time educating me about some plumbing fundamentals as a new homeowner. He was friendly, knowledgeable, efficient and did not try to up-sell me. He even shared pointers about how I could save more money on a few DIY hacks. All for FREE. I knew things were off to a good start when he was responsive to my texts about making the initial appointment. We engaged in a very insightful dialogue about a Rheem vs Bradford White showdown. And it was eye-opening to see the 30% cost differential he was quoting for a new water heater vs other local competitors. They were all in the $1500 range and he was less than $1000. I asked why the big disparity and he said (this is a direct quote from his text): "I'm an honest guy that's not out to tear peoples heads off. I want you to call me again and your family and friends and neighbors as well." Well, that I certainly will Andrew. I have met my plumber for life! read more

They did an awesome job and gave us a really good price. We had a pipe start leaking over our water heater. I contacted them through Yelp late in the evening, and they were able to come by the next day. They cut off the old pieces of copper, brass, and plastic pipe, and installed a flexible metal pipe. All in about 15 minutes. They made it look easy! They were quick with the job and knowledgable. They were very friendly and easy to talk to. And the price was unbeatable. For a plumber to have all of those qualities is very rare. These guys have a high Yelp rating for a reason. And now I also highly recommend them to anyone who needs a plumber. Andrew is running a business that goes above and beyond, and I don't say that lightly. Thank you guys for the incredible service! read more

We just bought an older home in Allen that needed a new gas pipe installed for the wood burning fireplace. I reached out to several plumbers for estimates and PEP was the first to respond along with the most reasonable estimate. Andrew was on time and did a great job. While he was there, he agreed to look at a few toilet issues which he quickly fixed. Not even 2 weeks later, my kitchen sink backed up and couldn't get it to drain. Andrew came out on a few days notice and snaked out a huge grease stoppage in the line. Overall, I am very satisfied with the jobs done and the prices charged. I'll definitely use Planet Earth for any future plumbing issues! read more

I had some septic work done by Andrew after 3 other companies could not fix the problem. They were fast, very fair priced, and the work was outstanding. No issues since. Recently, I thought I needed some other plumbing work done inside the house. After talking to Andrew, I realized I could easily fix the problems, at no cost. Other companies would have come out and charged me for this. I have found them to be very honest, professional, and reasonably priced. Would recommend them to anyone. read more

He took off with my shower part and has not returned calls/messages. It has now been 3 months without use of that shower. Please give me my part back or return to finish the job, this is the worst experience I have ever had with a vendor and simply unprofessional. I have sent a separate message on facebook with my contact information; if you choose to respond with in a timely manner and fix the issue I will delete my negative review (s) read more

I wanted to like Andrew and Planet Earth Plumbing, I really did. But it's been nothing short of a horrendous nightmare. My parents found a leak from the gas line, gas was shut off on Dec 27, 2018 not to be turned on again until repairs and city inspection were made. We called Planet Earth Plumbing Dec 28, 2018, they came out immediately, gave us an incredible estimate (2,260) 1/3 of what other companies were quoting us. Andrew and his team seemed extremely down to earth (perhaps the reason for their name) and not out to gouge every last cent from their customers so my parents and I happily agreed. They came out and did all the repairs and finished sometime around Jan 4, 2019. All the repairs looked fine, it was all going smoothly until after they received final payment on the 4th (which they were extremely prompt calling me at 8:29 pm and again at 8:48 pm the same night) and needed to contact the city to get an inspection. Then came absolute radio silence. Absolutely zero communication on the progress of obtaining the inspection. Every time there was communication, it was initiated by me wondering "What in the world is going on?!?" Followed by dates and promises that never fell through. Even if the reasons they gave were legit, all that we wanted was open communication. My parents and I would have been understanding and we would have made accommodations. But no, we were left totally in the dark believing in the words they promised and my parents suffered because of it. Finally after two weeks, the inspection was made and gas was turned on Jan 17, 2019. That's THREE WEEKS my parents (who do not speak english and are 70 and 62) suffered in the dead of winter where temperatures dropped regularly into the 30's. It was so cold they needed multiple comforters to try and make it through the night. They didn't deserve that kind of treatment, no one does. Unfulfilled promises, complete lack of communication, and what seems to be just an absence of respect and care after payment is how I would summarize this experience from a company that I really wanted to like. As of today, the hole they dug up in the backyard to replace the pipeline still sits, unfilled. They said they would fill it the week of 21st-25th, today is the 26th. I might recommend them for small repairs because their prices are unmatched. But beware of larger, longer projects that require open communication, they seem to drop the ball heavily on that. read more

Needed some assistance with an uncooperative toilet and Andrew arrived and quickly solved the problem. Awesome service as usual.

I tried to hook up my washer and broke a pipe. Really frustrated. Called a few plumbers and no one would be able to come until afternoon of the next day. Called Andrew at almost 11:00 PM. He was probably sleeping and didn't answer. But he called back and left a voice message and a text around midnight, offering help if still needed. We then had a short call about the issue and he came the next day at 7:30 AM. Totally saved my ass! He even drove to home depot and lowes to get replacement parts when he saw that mine were not the right ones. That's how you do business. I rarely see people as helpful as Andrew these days. Pretty sure shortly everyone in Plano would ask him to work on plumbing issues. read more

Great price!!! Great service!!!! First two plumbers I called couldn't come until after 5:00 and both had $220 hourly rates with one hour minimum. I called Planet Earth next. Family run business and owner Andrew was at my house lickety split!! He charges a flat rate for labor of $75. He boasts no after-hours charges and availability any day, any time. He was done in 15 minutes and even saved me from a house fire by catching a terrible fire hazard. He can take credit card payments by phone and is happy to communicate with landlords, spouses, or whoever might want an explanation of the service he provided. SUPPORT THIS GUY!!! HE'S WORTH IT! Thanks, Andrew! read more

Planet Earth Plumbing - Problem on the left, solution on the right. - Plumbing Near Me

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Did a good job repairing a water line leak under my drive way. Charged me reasonably and got the job done quickly. Payment was easy and they left a detailed invoice of the charges. My neighbor who owns several rental homes on the street was impressed so much that he got their information to use for his homes too. Thanks for your help Planet Earth Plumbing! read more

These guys were great the first time i used them. They were absolutely awesome that first time. The second time ? not so much. I had a 4:30 appt on Friday so i took a 1/2 day at work off to accommodate that appt and they no-showed. I didnt get an update till 9pm !! that they wouldnt show until the next day. (i was a little frustrated about the lack of communication. but i understood the other job took longer than expected). I was then scheduled for an appt from 7-9am the next day.. at 8:17am i got a message he was heading out from Irving (sat morning). - all good still.. at 9:32 i got another message "almost there. getting gas". (it doesn't take over an hour to go from irving to allen.. i drive to southlake from allen every weekday in rush hour and thats an hour).. by 10am. they were still a no show.. missing their appt window again by at least over an hour. So I cancelled the appt and will call others to come out. - my weekend time is valuable to me and my family too.. so was my 1/2 day off from work that i missed.. unfortunately things didn't work out so well our second visit. Back to the phones to find a plumber.. read more

Andrew was a great guy. Upfront from the beginning of the repair. In fact the repair turned out to be quite a bit more than expected but that wasn't an issue for Andrew. He walked us through the entire process of the repair and was very helpful. Very thankful we found him. Will definitely use them again for all of my plumbing repairs. read more

I found them on Yelp after being lied to about same day installation at Home Depot. Andrew answered my call and made I made an appt. to have a new water heater installed. Planet Earth's service is most excellent. Appointment was on time. George was polite and knowledgeable. Andre dropped by to bring the heater. They gave us a better one than he quoted yet didn't charge us extra. I'll be calling them for other plumbing services in the near future. read more

There is still an honest plumber on the earth! :) I had my new water heater and a water pressure valve installed. He came on time. Perfect job! Honest and reliable. Do you need a plumber? You found the best! read more

You know when you advertise a 10 minute response time you should honor it. I filled out an online request over 24 hours ago and never from them. Correction - the owner said he replied to the online yelp request within the time frame but to Yelp - I never came back to the computer because I was expecting a call from them. That is the reason I left my phone number. Maybe we both learned something here? read more

Made an appt with Andrew to fix a leak in my kitchen and replace a faucet. He had to cancel our first appointment to take care of family, but made an appt to come back the following morning. He was on time, replaced some rubber rings for me (instead of replacing the shut-off valves) to stop the leak, and offered to put my faucet in for free because he had to cancel on me the day before. He also told me which part to buy to fix a leak I have in my yard, and how to do it. Another company gave me a $250 estimate to replace a part I bought on Amazon for $17. I estimate he saved us almost $350 for the plumbing jobs I had almost hired another company to do. We will definitely use this company again. read more

Yesterday when I got out of the shower there was water all over the bathroom floor and bedroom when I got done. After finally drying up all the water that had gone everywhere I needed to find help with the problem (open up yelp app, search plumbers). Unfortunately it was the weekend and getting a hold of a plumber was difficult. NOT with Andrew and Planet Earth Plumbing. I called and left a message and received a prompt return (I called around 9 am on a Sunday morning) Just getting in touch with someone was a big relief after trying a couple other plumbers. Andrew was able to get out there the same day and they do not charge any type of service fee for it being the weekend/outside of business hours. He was prompt, friendly and figured out the problem was a backup in the main line very quickly. Within less than an hour he had the problem fixed. I would also be surprised if his prices could be beat. Incredibly affordable!!!!! I used Yelp to find Planet Earth plumbing and other than the one user who clearly signed up for yelp to post what appeared to be an off based review (you know who you are) I agree with all the other positive reviews. Thanks yelpers and thanks Andrew for all the help! read more

Had after hours (10pm) emergency and they were great! Responded right away, kept in contact with us throughout, made a tough evening a lot better. So grateful! read more

Great service and very fair pricing. This is the type company I like to do business with. I had a water heater problem and they responded within hours. I didn't feel like they took advantage of me what so ever on the price and was assured if there were any issues in the future to just give them a call and they would take care of them. Jorge explained the issue and told me what needed to be done. He suggested the best solution and told me what it would cost. He replaced both water heaters and we were back up and running in less than 4 hours. Very professional and courteous employee. When he was finished with the work, Jorge left the area cleaner than it was before. Andrew, you have hard working, professional, and courteous employee in Jorge. I will call again when I have my next plumbing issue. read more

I am in the process of purchasing a home & needed a plumber to perform a hydrostatic test. I requested a quote & Andrew responded quickly. He was able to make it to our prospective home & do the test. He's answered ALL of my questions, even when I had questionable service from another plumber. Andrew's experience has made me incredibly confident in PEP & I will definitely be a repeat customer. Seriously, this is one of the good guys! read more

Fixed my kitchen sink easily and were kind, courteous and taught me more about the issue and how to solve it without professional assistance! Would definitely use again read more

Absolutely amazing! Michael and his team arrived within 2 hours to take a look at our water heater, gave us a quick diagnosis, and a great deal on an AO Smith ProLine commercial grade water heater. The quoted price was also considerably less than other local plumbers. My wife said that he was respectful, kind, and honest....highly recommend! read more

We had a water heater leak and needing to be replaced and they came out right away did a great job Everyone else was so expensive and the owner Andrew was very reasonably priced extremely professional he's been doing this for a long time I would definitely recommend his company for your plumbing needs read more

PLEASE LOOK SOMEWHERE ELSE This started out like how a 5 star review would go, unfortunately it took a very bad turn. Andrew came out to view out home and give us a quote, he showed up on time and was very personable while still being professional. We agreed on a price and set a date for the next Saturday for him to come out and install or whole home filter. I called the Friday before (note that I called to confirm and did not receive a call) but was informed that he would have to reschedule due to an emergency. I totally understood and we agreed to re-book 2 weeks later. Again I called the Friday before (also note that I called) to be informed that they could not make the appointment due to Andrew getting his wisdom teeth pulled.... I don't understand why Jamie (who usually answers the phone) would book an appointment knowing Andrew is having an operation the day before. I chose to give Planet Earth one more chance, solely on our first interaction, called and booked to have the filter installed this morning. I again called yesterday to confirm, left a message and never got a call back. I texted yesterday and never got a response back. Low and behold, no one showed up today to complete the job. Either Planet Earth is so flush with customers that they don't care about making appointments or they just don't care. I am so frustrated with this whole experience and hope that this review saves others from the same troubles and let downs I went through. read more

Did my review get removed? We had Andrew out and he completely ripped us off. He quoted us for a gas line to be ran, took a few hundred bucks for parts, then spent a month not responding to us. He cancelled 5 times on us. We have yet to get our money back. He is now unlicensed as well. We got another plumber who told us we didn't need a gas line ran, we already had one where we need it. He is scamming people now. Look up his license information. read more

Professional, courteous, and excellent customer service! Andrew called us ahead of time and let us know he would be a bit late but still got here in the 3 hour window the original appointment was set for. 5-star work and hands-down the best plumber I've had to come work at my home! read more

They came out to fix my broken toilet but didn't even fix the issue! The toilet worked for literally the day they "fixed" it and went back to normal the next day. I called them again to come back out and the guy didn't show. They should've re-fixed it for free since they didn't the first time. Anyway, I ended up calling Michael Hairston and we discovered that Planet Earth uses very poor quality materials. Super happy I went with Michael and now my toilet woes are gone! *** UPDATE: I never said I was scheduled "a long time ago" as the business owner makes it seem in his reply.. I specifically told him I was scheduled " a while ago" in response to a private message as in a couple months or few months ago (he said his last toilet appointment was September 26 and I told him that makes sense because I was scheduled a while ago, as in just because my review is in December doesn't mean my appointment wasn't around or before Sept. 26). About the materials, I would think if this business used high quality parts that my toilet wouldn't have broken the next day! Clearly the "high quality parts" didn't fix the issue.. read more