Initially, I rated this Planet Fitness three stars at best, due in part to the poor upkeep of the machines and the cleanliness of the facility; however, after visiting the Planet Fitness located at 1819 S Pleasant Valley Rd. Austin, TX 78741, it quickly jumped to 4 stars. This obviously doesn't bode well for the above-referenced facility. What helped determine the increase in stars was the immediate response to my complaint about what happened on my second visit here. The manager emailed to offer his apology and asked how he could make up for the poor service I encountered from a couple of his staff members. His apology was enough for me, considering I don't live in Austin and was visiting. The manager's concern for the customer goes a long way in my opinion and determination of my reviews. I commend the manager for his attentiveness and concern for his clients. I recommend that he clean his store with a little more elbow grease. read more

Provided a review approx 8 or so month ago at the Anderson Mill location showing the facilities unsanitary men's locker rooms and negligent staff. In this locations defense, the manager at this location did reach out eventually and have a conversation with me - they also hired some new staff members for the early morning 5AM shift that are more attentive and can be seen cleaning, however, issues unfortunately remain at this location that warrant a follow up. Having been to at least 10 different PF locations around Austin' and the greater surrounding area I can unequivocally state that this location remains to be the worst that I frequent which is unfortunate considering this Anderson Mill is the one closest in proximity to my 9-5 I'm writing this review so that additional resources can be put into the Anderson Mill location in order to remedy the ONGOING (several months) issues with the showers. This location has gone weeks with multiple showers being out of order due to an ongoing and unresolved leak. This means for those of us that shower after our workout prior to heading into our jobs we either had to wait in a line of people before using facilities (or in my case) have to cut my gym session short 10-15min in order to be the first in the shower to avoid congestion. Fast forward several weeks EVERY shower is now non-functional due to that same leak creating mold This poses an even greater inconvenience as now members have NO ability to shower after their workouts before heading into work. Not sure what can be done to address this but it's made working out at this location extremely cumbersome - the signs posted to the now closed off showers clearly state "BEING REMEDIED FOR MOLD". My presumption based on this locations history is that this leak and mold issue will likely NOT be fixed expeditiously - not being able to shower prior to my work shift after sweating is not ideal. I am now having to look at Golds Gym within the same proximity so that I can continue my morning workout schedule as I require shower facilities after working out prior to heading into work - a major inconvenience considering I've been a member of PF for over a decade at this point with this gym being my primary. Not stoked about having to carry/pay for 2 gym memberships nor am I even sure Gold's Gym offers a month to month option with no contract; at this point, however, I am not sure I have any other option in the interim. Picture has been provided read more

Planet Fitness - Non functional showers going on for a couple months No timeline on when it's going to be remediated. - Trainers Near Me - Austin, Texas

I'll start with a couple of disclaimers here: It's one visit on one day while we were traveling, and while I did use the restroom in the men's locker room (and it was clean), I did not look or visit elsewhere in the locker room. With that said... My wife and I visited on a Sunday afternoon on our way back to Dallas from San Antonio. The club was what I'd call "moderate" in terms of attendance; I had to wait once or twice for my chosen machine, but not for long. The machines were clean, but in fairness, there were at least three or four that were out of order. Still, for a gym this size, it's not huge in the scheme of things. We did interact with the staff; they were extremely pleasant and were quick to help us with the Hydromassage at the end of our workout. The TVs were in working order and properly tuned per the signage. The floors were clean and the temperature and lighting were good as well (although all PF are a little dark for me; I'm assuming this is just part of their brand). We had a good workout, and other than the out of order machines, I'd say this was a great experience. Again, one visit on one day, but it was fine for us. read more

No one at the front desk. I couldn't use the tanning bed, and a smelly homeless person was sleeping in the waiting area. Riverside PF is very disappointing read more

More space seriously more machines. I can't do anything here. Everyone and their momma is here it pisses me off. read more

they just got some new/very nice equipment, but if you are tall/big, you may not fit on it as it is considerably tinier than their older equipment. Also, please note that you could spend a lot of time waiting for a machine because there are a lot of kids occupying them that are just sitting/looking at their phones and not actually working out. If only we could use the lunk alarm for them The vibe here is more "daycare for iPad babies" than a serious gym but you cannot beat the price/value/hours. read more

I've gone to other Planet Fitness (thanks to the black card membership) and yesterday was my first time going to this location and i really enjoyed it! Machines were all up and working, maybe like 1 machine i saw was out of order but out of all the others they have it really didn't seem bad! It looked clean and honestly never felt too crowded like other gyms. Will be returning! read more

SCAM PROMOTION! TV ad in big print says Black Membership "only $1 to Join" & first month free. NOWHERE DID IT ADVERTISE you need to sign a ONE YEAR CONTRACT!!!! Eventually you realize you were conned ONLY after you go to the club in person or notice the grayed out "included" on the website and discover the truth...the AD was INTENTIONALLY DECEPTIVE by not clearly stating all the additional "unpleasant requirements"! I spent a half hour looking up and filling out all the personal bank info REQUIRED....BOTH a credit card AND A CHECKING ACCOUNT NUMBER (so you can't file a protest if you are not satisfied). ONLY THEN do they show you the ripoff amount you also have to pay...AN EXTRA $53.04 for "annual membership fee" due January 1. If you want to cancel, a $50 "cancellation fee" will be taken DIRECTLY out of your checking account. Also, instead of the advertised $1 "startup fee", they wanted an extra $1.86 to "pro-rate" the first month (see attached pics). TOTAL SCAM "PROMOTION"!!!! (a pic of the TV AD is shown as proof) read more

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The staff here is awesome, they're constantly cleaning and on the floor. Gym culture accepts all, super inviting gym

The gym is fine (from my point of view) I would give it the other two stars if the staff kept the paper-dispensers with paper inside and if they were aware of the maintenance of the machines. read more

Planet Fitness - Trainers Near Me - Austin, Texas

I have been coming to this location since 2016 and it used to be solid. However, the place has gone downhill in the last year especially. The staff is always great and they can only do so much. I'm sure it's the fault of the franchisee. There are always at least 2 machines broken for months at a time. This past summer (one of the hottest on record) the air conditioner was out/broken for 2 months. The staff brought in fans, but the place was unbearably hot. Since October 11th (more than a month now), the locker rooms/bathrooms have been under construction and unusable. They have a portable bathroom situation, but they are disgusting and without water, soap, and paper towels most of the time. So people are defecating, not able to wash their hands and then return to working out and using the equipment. It's completely unsanitary and a breeding ground for unwanted illnesses. I hate to say it, but I may be looking elsewhere for a new gym if this isn't resolved soon. read more

Well given how poor the rating already is, nothing I say will be new. My husband has been going to this location for YEARS and given that the staff is usually asleep in the massage chairs it makes me fearful that they allow homeless people to sleep in the locker rooms and that staff reeks of weed. I guess this post is more for liability if something happens, it can't be said that a warning wasn't given read more

Straight up scam artists. Thanks a lot, I am already struggling, and I thought I was in a no contact situation. You were actually sneaking me onto a contract with a bunch of hidden fees. Scum bags. Avoid this shitty, low rent operation. read more

This was my first time visiting this location. It was an amazing experience, clean environment, and the staff is amazing... especially Dom!! He is professional, friendly, and knowledgeable!! I will be visiting again!! read more

I love the variety of equipment at this location. My only problem is the staff. They are either ill equipped or they're liars. I have insomnia so I'm usually at the gym after sunset. Multiple times I've wanted to use the massage beds, but no one was around so I simply helped myself. However the next day when staff was around they told me the beds weren't working. Mind you only ONE of them has an out of order sign on it. Once again when staff is nowhere to be found I am able to operate said massage bed (the one without the out of order sign). Rinse and repeat. Same staff even saw me using the bed once and said nothing. So, either they don't know how to work them or somebody is lying. Either way, I'm not even gonna bother asking anymore. Equipment I am fond of and consider a workout necessity at this location - treadmill, elliptical, stair climber, leg press, true stretch, hip abduction (both types), back extension (sitting), and smith machines! Also this is NOT the location that makes you pay for parking! You're welcome! read more

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This has got to be one of the cleanest Planet Fitness centers I have ever been to. The restrooms even smelled nice. The equipment are all in good condition. The staff here made the genuine effort to say hello and the music is just loud enough to not be annoying. I was able to use the squat machine with ease and no one was hogging one machine for hours taking selfies. Oh and members here actually wipe the seats when they are done here (unlike in other Planet Fitness centers). Plus the free weights were actually in their correct racks. :) read more

I go every day pretty much and I wanted to leave a review, because of the staff is all good but when I go in Liz is always very professional and it's refreshing to see that everytime. She is always dressed very nice and tucked in and hair is always on point and I decided to leave this because last night she had the floor cleaner strapped to here and literally walked through every square foot of this place and did the floors after she went and returned lots of weights to their racks it is impressive to see that work ethic and I felt she deserved to have a shout out for her efforts Sincerely; Andrew Murphy read more

As a gym newbie Planet Fitness has everything I need & most importantly I feel comfortable working out at PF. Because sharing is caring here are a few of my "likes", "helpful tips", & "could be better".. Likes: -lots of eliptical machines, treadmills, & stairmaster machines -I really like the water filter that's on the water fountain..just bring my empty water bottle & fill it up w/ the good stuff! -really like the separate fast workout area.. -I really, really like how I feel comfortable to workout at PF..you see all types of people working out & it really does give me motivation oh & I just LOVE all the motivational sayings posted all around PF & even on the machines! - have lots of disinfectant cleaning spray & paper towels around the gym for people to wipe down machines Could be better: -I wish they had hand sanitizer for us to use Helpful Tips: -download the PF app..in the app you can link your gym membership card & when signing in I just show my gym membership barcode on my phone for the front desk to scan The app also has short videos for you to watch on how to use machines..which is sooooo helpful for a newbie like myself :)). -you can join PF online & you can get a 1 day pass to try out PF online as well..super easy I can't give any feedback on the massage chairs or tanning beds since I don't have those perks in my membership. -Rebecca out read more

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I have been a member of this planet fitness for over two years. The staff is always great, although there is a lot of turnover. The gym is generally clean, and the equipment fairly well maintained. The facility/building itself is in rougher shape. The air conditioner was out for two months this past summer and the bathrooms have been out of commission For a couple of months now, currently. The portable bathrooms are OK, but they always stink, they don't seem to be cleaned regularly, and there is never ever any hand soap available. read more

I was working out with some friends and didn't realize we made a small spill of water, a staff member came up to us upset that we made a mess and proceeded to use foul language and threaten us to suspend and kick us out of the gym. we apologized for not realizing we made a spill and took responsibility for said incident, but the thing that was out of line was he proceeded to tell other gym members (I presume are friends of him). He proceeded to say, "I had to clean those f**kers mess" while pointing at us mid work out. Yes we owned up to our mistake but that does not allow you to disrespect us gym members. read more

Great customer service, clean equipment and bathrooms. The mornings aren't crowded allowing for a good number of equipment to be used without having to wait on someone. The massage area is clean and tidy. Loved it here! read more

WORST GYM!!!! Staff ignores you doesn't even speak! Every time I walk in it is one of the most unwelcoming places EVER!! Now I don't come for the employees I come to work out, with that being said they allow guest to bring a guest so this place is BEYOND packed 98% of time half of which aren't even members...this gym is ONLY good if you're someone who likes to walk on treadmill for hours that's it...they have 80 treadmills and 4 bench press machines it is very clear they don't want weight lifting happening...save your money and goto Golds or somewhere else that doesn't offer members the ability to bring whoever and take up the space of actual Members!!!! read more

Clean facility - always see the trainers/employees cleaning, wiping down the machines, washing the floors, filling the spray bottles, etc. It's one of the cleanest gyms I have worked out in. Super friendly staff; always welcoming and willing to answer any questions. I have never witnessed any of the trainers/employees just standing around. They are ALWAYS doing something - cleaning, touring new customers, answering questions, greeting customers... Tons of treadmills/cardio machines. Never have to wait. Women's locker room is very clean and spacious with lots of lockers - I would like to see additional dressing rooms, there are currently three, but not a huge issue. Safe environment to workout in. Plenty of parking. read more

Super Clean and smells great. Bathrooms shine and glass and counters are always wiped. Just walked in to fresh mopped floors and they are consistently vacuuming. Thank you for a beautifully maintained gym environment! Love it here! read more

Actually called corporate the other day to try to figure out how to get switched over and the girl on the phone said she has never heard of this rule. Really?? Thanks for trying to make the world a better place, bud. Changed it from two stars to one star. I have signed up with a different gym even though it's more expensive. read more

The new management get doesn't seem to be able to get people to clean the bathrooms. I walked in there to shower this evening it stunk and as I looked at the doors I just wanted to puke. They obviously have a huge mold problem and a possibly worms in the drains. I also find it interesting that while there are female employees there tonight when I walked out there were employees just sitting in the changing room on there phone. I'm not sure why you guys have so many people on staff when you bathrooms are so dirty. Everyone just want to walk in walk out say they cleaned them. This starts with management and trickles down to employees I absolutely do not recommend this gym. I have been coming here for about 6 months now and it just keeps getting worse. I also love all the guys standing in a corner chatting like there wasn't anything else to do. Does anyone who works there realize how much bacteria grows in the bathrooms. Even the ghetto planet fitness is better kept. Someone should really get a manager in there who can get their employees to actually clean the bathroom correctly not just go in and Look at them and decide it's not there job. Those bathrooms with the traffic you guys should be cleaned daily not just looked at or rinsed down. I feel more dirty than I before that's how bad they smell in the showers. Moving dirty around isn't clean. Anyone who want to join the gym go take a good look in the showers and the changing stalls. They are disgusting look at those corners and doors. Maybe you guys need some different owners or a pay raise but it appears you guys only come in to stand around and get paid. read more

Why why why do I have to go through drama every time I travel? I purchased a black card membership last year with the understanding that it is good at every location. But when I go out of town and want to go to the gym in the city I'm visiting, I have to deal with drama at the front desk. Tonight as I scanned my card the damn computer screamed "MEMBERSHIP TERMINATED" I had to pull out my bank statement and show them that I was drafted my fees on May 27th as I have been every prior month since I joined. Your website states black card membership Is valid at all locations. So what's the problem!?! read more

Planet Fitness - Trainers Near Me - Austin, Texas

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After spinal fusion surgery, I wanted to try to get back into shape. I'd seen the PF advertising on TV, and so decided to give them a try after years of visiting Gold's. The front desk staff is always so very friendly. The manager, Clarissa, has even taken the time to greet me by name after seeing it pop up during the check-in process. Every piece of equipment is kept clean. The dressing area is always spotless and smells wonderful.. no mildew smells! The machines are almost 100% in working condition; the few times there has been an "Out of Order" sign, the equipment is usually repaired within a few days. There seems to be a leakage problem due to the buckets catching drips after rainstorms, but the rest of the time the entire facility is kept very clean and the machines wiped down. There are times that the gym is a little crowded--especially on weekends. But I suppose that's a good sign, since everyone is enjoying their experience during their workouts. Not sure if the "Express Workout" area is a good use of space, since it's not often I see anyone use it as intended. If people haven't used Planet Fitness yet, it's worth a visit. I'd hope that the other locations have as great a staff as the Anderson Ln./Hwy 183 location in Austin, TX. If that's the standard that every location achieves, then they'll continue getting my business. Thanks Clarissa and Travis! read more

I think the gym is very good for what I am paying very well, only that they should put a sign so that people are aware of how stinky it is.

Clean facility and friendly staff for a great price. You really can't beat it! I've been a member for 3 years. (Previously had Gold's gym membership x 10 years) read more

No paper towels on floor, rude older lady up front. Oh yeah no black card discounts on 3$ water bottles here. Locker room under construction so no showers or toilets. read more

Let's get this over with: This is not a serious gym for weight lifters. They don't have any power racks, only Smith Machines. So if that's a deal breaker for you, then read no further. I like Planet Fitness because they offer a tremendous amount of value for the money. The black membership is only $20/month, and the standard membership is even less. With black membership, you get unlimited guest privileges, unlimited access to hydro-massage and tanning, and of course the same access to the huge array of equipment. Also, they don't nickel and dime you with locker fees or any other fees, really. I do an entirely dumbbell-oriented routine, due to the lack of power racks as mentioned above. The dumbbells go up to 75 pounds, which allows for a pretty decent workout. I go during off-peak hours so I'm never having to wait for a particular weight. read more

I'm always here between 12am and 5am the night staff is amazing and super friendly! I always feel welcomed and it's also very well maintained and clean 10/10. Definitely would recommend it here ! read more

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I'm so disappointed in this location. It used to be my favorite place and one bad experience with the daytime staff can really put a bad taste in your mouth. The customer service from the staff OTHER then the overnight crew is just horrible. I cant wait to go to another location. So sad, I love PF though this site just sucks. Note, work on customer service and treating every customer the same. P.S The bathrooms are NEVER clean overnight... read more

I've been a member at this gym for about two years now. Nice gym, nice staff. Nothing really to complain about til tonight. Went at 9 pm with a friend who is interested in joining. Asked if they could let her try the gym for a night. Guy at the counter said it would be $20. 9 pm. Saturday. There were maybe 5 people in the gym. When I went in two years ago to inquire about a membership they let me stay and work out for free after the tour. Seems like a dumb move on their part to put $20 before a potential membership. This treatment definitely made me question Planet Fitness' commitment to their customers. read more

Worst location for 2 reasons: 1. Not enough room/too many ppl. I come during the day only a handful of times per week because it's the only 1 I can go to while I'm in the office. I'm always having to alter my workout bc at least 1 machine is taken. I can't imagine coming during the busiest times. In the free weight area it's not uncommon for there to only be 1-3 benches. In my photo attached. There are only 2. 2. Unsafe area. This area makes me uneasy. I'm afraid my car will be broken into during the day or my stuff will be stolen. I can deal with this, but it's just worth notating. Just don't come here. Too many ppl. read more

Planet Fitness - Trainers Near Me - Austin, Texas

If I could give it 0 stars I would give it to them, I put my things in the locker in the bathroom and the workers blatantly took the things out without my permission, there's literally homeless in the GYM that stay for a long time, using the lockers and sleeping on the massage bed, and I, who pay membership, they take my stuff from the locker. SO RUDE!! read more

I'll probably get kicked out now and be resigned to my work gym forever. Good: Lots of machines Bring a Guest Tanning Back Massagers CHEAP Bad: Worst reality shows on TV Don't enforce rules like "no tank tops" Judgment is spelled wrong on every single "No 'Judgement' Zone" sign. It's ok. As much as I use the gym (not that often) it's fine if very unaccomodating. When I asked them to put subtitles on the shows (so i can listen to music AND read those AND try to distract myself from my hatred of working out) I was told that they couldn't do that because they want people to buy their headphones to listen to shows. Ridic. It's mediocre... but I guess thats what you get for $20 a month. read more

This Planet Fitness in Atascadero California is very well run by the manager Julie. The employees are constantly cleaning and sanitizing the equipment and the facility. The employees are helpful and courteous. They truly enjoy their work. The facility has great gym equipment and clean restrooms. I've seen people of all ages young and old working out without fear of being there. All this for only $10.00 a month is a bargain! read more

Are you flabby and out of shape? Do you get winded when walking to the fridge? I hope not, but we all could be a little more fit and healthy, especially if your like me and really like food. So Lets review planet fitness, Its what it is *Clean *Cheap *New *Tanning *Massage Chairs And what its not *Fancy *Classes *Pool/Sauna I have been going here 3 to 4 times a week for 7 months in a row now. I absolutely love how when I go I can get on the machine I want to work out and not have a bunch of people waiting for me to finish or just watching me in general. People are much nicer in general here than other gyms I have been to. It never feels like its a meat market or a show of some kind, just real people trying to be more fit. Their motto is Judgment Free Zone, and they have an awesome fire bell thing that they ring when someone "judges" or if you drop your weights or grunt too loud. It makes honestly for a nice quiet atmosphere. There are plenty of TV's and each cardio machine has a small device that you can plug your headphones into and then change audio channels so you can always hear the TV. If you need a gym and live in the area or because of its location you drive by it on the way home, for 10$ a month it would be hard to beat. read more

Planet Fitness - Fitness Time! - Trainers Near Me - Austin, Texas